Misadvertisement and business wouldn't honor the services I purchased. I clearly met the fine print (customers not active within 12 months) which I also mentioned when booking. Would still not honor, will be reporting. Don't waste your time. read more

Everyone was great, nice, welcoming and the doctor was wonderful and very knowledgeable!

Hannah S is wonderful. She is super attentive and very knowledgeable. It was a wonderful and relaxing experience! I received a very relaxing facial. She has magic hands! read more

Tammy is knowledgeable and probably the most warm, genuine, engaging person I know. That is a superpower. I'm always very happy with her work and very happy to see her. Erin does my facials and she does great work too! She is easy to talk with. read more

I absolutely love coming to this salon & have been a client for several years. Savannah is absolutely the most amazing aesthetician! Excellent, personalized, quality service. She & the entire team really care about their clients. read more

Buyer Beware! This business charged off $8500. on a CareCredit credit card that I was urged to open for an upcoming procedure which I subsequently cancelled. Not only was the amount far in excess of the cancelled procedure, but it was done without my knowledge or approval. In addition, I was advised after-the-fact that the procedure was "final sale." After my pushback, the owner wrote that she was going to file charges against me and admonished me to "behave like and adult" as no one did or said anything that I've alleged. Prior to her threat, I hadn't discussed the situation, but this behavior is not acceptable. read more

Mari is efficient, knowledgeable and caring. The salon is impeccable. You can make appointments online. I will definitely return! read more

Fresh Start Aesthetics Med Spa - Waxing Near Me - Phoenix, Arizona

First trip for Botox ever and I said I was concerned about the area between my eyebrows. Instead I got the 20ccs distributed across my forehead. Did nothing for between my eyebrows. Went back for the follow up two weeks later and paid for yet another 20ccs which was then distributed across my brows. One of my eyebrows won't raise while the other will. My face looks uneven and the muscle is "bulky" and makes me look incredibly stupid. I am very angry I paid this much money to have uneven eyebrows and the original area I went in for twice is still untouched. Won't be back and thank God this crap wears off in three months (hopefully) so that my face can go back to normal. Just three months of daily zoom meetings at work so everyone can see my muscles in my face are screwed up. Cool. read more

Wow! Just Wow!! Fresh Start has always been a top-notch provider with a great esthetic. The new Scottsdale location is impressive and has such a zen feel and sets the stage for terrific service. read more

Dr Mary strives to make sure you are 100% happy with results! She offers a follow up visit to see if your treatment met your expectations... and hers! read more

I've enjoyed my esthetician Kate and her recommendations for my skincare. Their monthly plan works perfectly for my budget and it's very easy to schedule a weekend time slot with her. Entire staff is incredibly professional, on-time and efficient. Check-in with Charity is quick and easy, she always makes me feel so comfortable! Their office is always incredibly clean, great ambiance with music and comfortable beds. Would highly recommend their services: monthly facials, microneedling, botox, fillers, laser hair removal, and so much more! read more

I left Mary to find a closer place to my house. No one could do botox like Mary! I'm back with her and so happy with my results! read more

It was very difficult to schedule an appt - the follow up was terrible - I called/emailed and texted several times without a response - they booked and confirmed my appt for Botox even tho I confirmed both verbally and in writing that I was coming in for hyperpigmentation - when I arrived again the assistant proceeded to confirm a Botox appt and became annoyed with me when I told her she was incorrect and expressed my frustration - Mary was very empathetic and talked through my concerns and possible remedies however I was discouraged to hear she probably really couldn't do much for me and I'd be battling the scars my entire life - she did then discuss the monthly membership of $399 which I didn't feel was appropriate for me - just a bad experience and I won't be booking another appt however I do appreciate the time Mary gave to help me understand hyperpigmentation read more

Terrific results ! Every time Mara does An Injection Facelift It is like turning back the clock And that is called Looking Your best read more

I got Botox by Tammy and was very unhappy with her. She only did the center of my forehead and made more wrinkles on the side of my head. I couldn't even tell if she was using the whole syringe. I called a week later cause the botox which I got 40 units wasn't working. I usually get 40 units and have no movement in a few days, I think maybe it was watered down. I called her too to ask about using the same vile with multiple clients cause I couldn't tell if she used the whole syringe. Just seemed very shady. Won't be back! read more

I LOVE MY BOTOX FROM MARI!!!! She is the bomb.com!!! My forehead looks absolutely amazing! I will post some before and after! She is so great! & charity is so sweet!! Before and afters attached read more

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Really great place; professional, quality work, client focused.

Savannah is amazing and after my first microneedling appointment I could really see a difference in my overall complexion. She also makes you feel very comfortable with any questions you may have. read more

Mari did my botox (forehead) ,one time and it was painful for days big red swollen bruised spots. Sent her pictures and no response for over a Week, then She said it was a bad batch from Allergen and she uses Botox cosmetics and has won awards for her botox and that many clients are complaining about the same thing!?!? Mine was done in August and its already completely gone is why I am reviewing now. Have had botox for 7 years and never had any lumps bruising or pain like I had. read more

All the ladies there are so sweet and helpful. Kate has made such a difference for me. She has brought back my youthful glow. She is the best and I love coming to see her for all my treatments. Mary is so knowledgeable and very gentle with needles. She's great at what she does!! Everyone makes you feel welcome and comfortable. read more

The assistant tried to upsell me before I sat down. I had a standard 40 units and the injector had me frown and squint then poke poke and done. I've getting Botox for more than 15 years and have never experienced that. I also never felt the full effects from it like I normally do and my forehead crease never went away. I hope it wasn't watered down or expired. I waited until I was due again to post this in case I was wrong. I went to an injector I've used in the past and my forehead is smooth and I can feel the full effects from the Botox read more

Amazing customer service, and superb expertise and knowledge. Mari is amazing! You won't be disappointed with her warm consultations and over and beyond service. I've been to numerous med spas and clinics and I have no plans to change it up aNy longer after experiencing Fresh Start. They are the best! read more

All of my comments and photos have been moved From Fresh Starts page to a different page on my profile. Wow, never stops amazing me at the depths she will go to. She has like 5 or 6 positive five stars, surely we all have five friends. I don't appreciate what you did with my comments and photos. This is great my photos came with my post. I looked at my profile and it showed that a change had been made to yelp one week ago. I was not even on yelp a week ago. The falsification of the photo presented here is evidence that proves she lies. I thought I might go see her but now I see she is trying to hide things that really happened and are happening to me. read more

Fresh Start Aesthetics Med Spa - What I get to look at everyday! - Waxing Near Me - Phoenix, Arizona

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Painless. Fast. Mari is SO NICE and knowledgeable. I can't wait to make her my go to forever! 10/10 all day.

Very poor customer service. They don't answer phones, return calls, their addresses are wrong and the manager is not very pleasant. Only texts and won't talk on the phone and says it's the clients problem if they don't make their appointment even though they have moved but their chat bot and website tell you they are at Tatum. If they answered the phone hey could clarify read more

Mary and her team are amazing, I'm so happy I made the switch over from another facility, It couldn't of been a better choice, Mary and her team of lovely ladies are so knowledgeable and warm they make you feel right at home! read more

I had a wonderful visit with Mari at Fresh Start Aesthetic. Mari listened to my concerns and help me understand decide what was best for me! The staff was friendly and greeted me with a smile! I would recommend Fresh Start for all of their services! read more

Absolutely love this place! I've had several services here, from botox, facials, IPL. Every time has been amazing. Staff is so friendly and knowledgeable! Great line of skin care products as well! Easy to get scheduled, great value for the services also!! read more

I am very sad to post this because the relationship initially started out really great. Fresh Start is hopefully one of the only companies that I will ever have to write a negative review about. I had purchased a package from them during a special event on October 11th but did not receive a consultation prior to the purchase of the package due to time constraints since I had to relieve my childcare provider (who I paid extra for so I could come to the event). I contacted the company 3 separate times, (I actually called them 3 days in a row with the first call being 16 hours after the event when I informed them that I had to cancel the charge and required a refund i.e. the charge was not authorized), as well as texting them. It wasn't the third day when I told them that I was starting to get frustrated that they were not getting back with me that they then texted me back (within 5 minutes) and told me that I would receive a call, so I know that their messages were working and that the text I had sent them was received. Looking back now it wasn't until after my credit card charge cleared that I finally received the call back (when I thought from the messages that I left that they would cancel the charge since I called and left a message each time). I was told by them during the phone call that I was not able to get my money back, because people were verbally told (AFTER I had left) that the money paid could not get refunded and that this was the final decision from the owner. I did not sign anything legally binding that said that I agreed and again I was never made aware that I could not get a refund. When they called and they told me that I would not receive a refund, I did inform them that I was going to contact the Better Business Bureau and my credit card company for unethical business practices via theft for failure to refund, and that I wasn't using this as a ultimatum, but reporting bad business practice (which I do not want anyone to have to experience from this business in the future). It wasn't until several hours later after I informed them the steps that I was taking that they called me and asked me to call them back because the board reached a decision (they did not leave me a message of what that decision was). I called them called back 2 hours later but then never heard back from them again. Because I still had purchased a different package from them that I was still using, I showed up for my appointment today and was simply told that they were cutting ways with me (which is their right as a company). I will say it's kind of disappointing that they never called me back yesterday and had me drive all the way there today instead of calling because I do have to arrange for special childcare for the appointments. Please be aware they will not put you first as the customer, and if given the opportunity they will not do the right thing, until you personally advocate for yourself. They are more concerned with their reputation than you as a customer or person. At the time that I am writing this review, they just now texted me pulling up my professional health profile (which is entirely separate from this issue, because I have not once acted in a role as a health care provider for them) saying that they are needing the info for their records and attorney correspondence, which I am blown away by. Since they are bringing up information about me as a health care provider, all I can say is in my 15 years of working in the health care field, not once have I ever experienced this type of behavior from a company, which is sad. If you have read this until the very end and you are trying to decide between this place and another company, in the long run you might be doing yourself a favor by going with that other company read more

Savannah was absolutely wonderful! She answered all of my questions, addressed my concerns, and provided recommendations as she thought appropriate. I'm excited to return next month for my second treatment! Very happy that my friend referred me to Savannah and Fresh Start! =) read more

Mari is the absolute best!! Put me at complete ease, answered all my questions, took time to explain everything to me in detail & was extremely honest and truthful to me about what I should invest in. I thought I'd need more than I even did, and Mari explained why I didn't. It was so relieving to visit someone who views you as a person and not as a potential source of income!!!! The procedure was quick & painless! I am so glad I went to see her. I already made 2 follow up appointments in the coming month, and can't wait to go back. If you're looking for professionalism, honesty & a provider that is going to put you first as person - look no further, you've found your place!!! read more

Loved the service professional and knowledgeable. The the way my skin looks & feels

Very relaxing and tech was very knowledgeable and took her time. Great Microderm and facial. I'd highly recommend.

Elise is amazing. She is so knowledgeable about the products she uses and explains everything she is doing. And she is so nice!

BEWARE!!!! READ!!!! I am still dealing with the results of this womans (MARI) lack of expertise and knowledge. Just horrible. Bellafill is not designed for the eyes. And Please do not try to fool the public with the outpouring of fake compassion and concern. I have already tried to resolve the issue with you. None of the reviews here are for the same treatment she did to me. I must have been a Guinea Pig. Interesting 19 reviews here, yelp, and facebooks. Anyone generally has 19 friends. A deceiver and far from accountable. 3 years later and I still have too look at my face every day and the 5 years she added on to it for her horrible mistakes. Now I am facing serious vision changes. I will NEVER let this go. EVER. read more

Alex is awesome. Very knowledgeable and I had a great hydro facial!!! Will definitely be back

The facilities are always spotless. The reminder text and follow-up. The staff are kind and very polite. The procedure is flawless.

STAY AWAY! Do not let Mari inject you! Read the other reviews.... there is no way the positive reviews are true!! I had the worst experience and come to find out I am not the only one.... Do not chance it... Stay far far away! I was referred to Mari by my long time hair stylist because they work in the same salon suites. (which she now regrets referring me and feels awful because she has other clients who had similar situations) I went to Mari one time and regret ever going. I have been getting Botox and injectables for over 15 years and never once had any issues. I went to Mari for routine botox, she injected my forehead and talked me into getting more "botox" then I originally wanted. Everything was fine right after the injection, fast forward 3 hours, my forehead was in extreme pain. Every injection site was swollen, red and painful, I couldn't even let water touch my face with out extreme pain. This lasted for a little over 3 days, my face was swollen, bruised, red and very painful. I brought this to Mari's attention and she insisted that I come back in to be seen and re-treated. I was not comfortable with coming back in to be re-treated and I let her know that. I also asked her for a refund after the full two weeks had passed because I had no results. I still had wrinkles in my forehead, which I NEVER have after less botox then what she injected. I paid $380 dollars for who knows what she injected in my face. I requested a refund from her again and she refused and called me a bully, she again insisted that I come in and be retreated. First of all, I have never once had a reaction like this and I have never once had botox not work. Mari has the worst customer service and basically blamed me, didn't take any accountability, wasn't even apologetic. Clearly her main focus is on money and not clients, she proved that when she injected fake Botox in my face and then refused to refund me ANY of my $380. She told me this had never happened to any of her clients before, fast forward a few weeks later when I was getting my hair done and the lady in the chair next to me was telling me that the same EXACT thing happened to her from Mari several months ago, not only that Mari injected filler in her cheeks that was now displaced and left her with huge bumps under her eyes and in the sides of her face. I know there must be others out there. I urge you to file a complaint with the medical board and the BBB. Links are attached at the bottom of the page. We can not allow Mari to continue to inject "who knows what" into another face. You can also contact the salon suites and notify them of malpractice in their building. https://www.bbb.org/consumer-complaints/file-a-complaint/get-started https://gls.azmd.gov/glsuiteweb/Clients/AZBOM/Private/OnlineComplaints/ComplaintDoctorSearch.aspx?WebID=8963de67-4a0b-4fa5-9af9-8c0a7df729f7 https://thebeautydistrict.com/contact/ read more

Mari listens, makes the best recommendations for optimal results, and makes you feel like you've known one another for a long time

I purchased a groupon for microneedling, not only did I see little to no positive changes to my skin after 3 sessions I also did not like how unprofessional the woman with the English accent was. She kept trying to upsell me and apparently the numbing cream for the procedure is an extra $20 which is the price you would pay for an entire tub of it, why charge your customers for a whole tub if you're only using a spoon full of cream?? I noticed during the first and second session that the way she did the procedure was very inconsistent the first time she skipped my nose and the second time she did my nose. Sometimes she would microneedle for 15 min sometimes 30. On my last microneedling session the front desk computer was down so there was no way to check in, I saw that the lady who did my procedures was there because I saw her walking around and chatting with other salon workers, not once has she acknowledged or said hi to me, although I am sure that she remember me because it's my 3rd time coming, I sat there I'm I acknowledged for over an hour. I even stood by the doors so that the could see me but she would just pass me and not even make eye contact. Nevertheless, I ended up walking out the door, f**k this appointment. And I will never be coming back to this place, I don't recommend it to anyone, please find qualified and friendly people if you are doing work on your face/body. read more