Hiram was courteous and professional, and adroitly installed a custom set of add-ons in our central…read moreA/C system (including a Bluetooth soft-start device and a high-grade smart thermostat in a multi-zone setup). Many other companies wouldn't even attempt this. Not only did he get it all done expertly, but he walked me through the digital setup (and a rebate process I didn't know existed -- which I'm pleased to say went through!), stayed awhile to ensure everything was working as expected (temperature, air pressure through vents), and did not try to upsell anything. Truly transparent and efficient. I'll definitely be keeping him and Gemini in mind for future upgrades, as it sounds like they also have plenty of experience in mini-splits, which could be a good supplementary strategy to cool our basement server room.

Downgrading to two stars. I still stand by the initial review (hence the second star) - Hiram did…read morerespond promptly when we were somewhat desperate and cobbled something together that seemed to work. Until it didn't. A few months after the install, all units stopped working after a storm. After months of back-and-forth, he finally realized -- through trial and error - that the boards of all units are fried and need to be replaced. His best guess? "Your condenser probably got hit by lightning" (condenser is on the roof, but we have a lightning rod; there's been no indication otherwise that the building got hit by lightning). A few weeks pass by, some more rain, same thing happens again. Replace all the boards again. "Your condenser keeps getting hit by lightning". A few more weeks, same thing again. By this point a year has passed after the install and we have spent most of that year with our $30,000 mini splits completely non-functional. It's also pretty clear that it's an issue with the install and nothing to do with imaginary lighting. Then Hiram has the audacity to inform us that our one-year contract has expired and now we have to start paying him for repairs, even though this issue started while we were still under contract and has persisted for months because Hiram has simply been unable to fix it. At this point, I was willing to just move on and hire a more competent contractor to fix the issue. That's when we started having other contractors look at the system and realized what a horrendous job Hiram had done. Most egregiously, the wiring had been done incorrectly, creating a huge FIRE HAZARD and potentially exposing our entire household and our neighbors to significant PROPERTY DAMAGE and potentially loss of life. See attached screenshot from assessment. In addition, there have been numerous other issues with the install: - Water repeatedly leaking from the heat pumps into our house when it rains - Exposed lines - Condenser freely standing on the roof, not affixed to anything - Slopily taped line set covers - Sloppily installed water pumps - Overall poor craftsmanship See attached images. We are currently addressing the issues one by one with multiple contractors. To be clear, WE ARE STILL WITHOUT A/C TWO YEARS AFTER THE INSTALL. We only really had it working for ~6 months. Unclear if it's even salvageable. In hindsight, there were also multiple red flags that we overlooked in the beginning, but should have given us pause: - Hiram did not know that Fujitsu is Japanese. How can you not know the country of origin of your main supplier? - He drilled through brick in our apartment without any precautions, filling our entire house with brick dust. He had no idea it's hazardous to breathe in, he didn't even put a mask on himself. Our entire condo was covered in brick dust. We had a 1-year-old kid at the time. - He did not clean up properly after himself, our son ended up with a glass shard in his foot Overall, I would not recommend Hiram's services to anyone. He is polite and responsive, but when push comes to shove, his work is not just poor quality, but outright dangerous. Hiram, before you post some sob response like "I'm just trying to feed my family man", consider this - you put my family, and my neighbors' families at risk because of your incompetence. And you ultimately refused to take responsibility. You should be ashamed of your work and of your character. (Responding to Hiram's response) -- there were no "stories", I was just trying to help you figure out what could be causing this. Yes, you definitely blamed lightning multiple times. I had multiple contractors take a look at it and say the same things. This is not "Mother Nature". This is just a plain bad job.

Affordable is so true. Great service, great knowledge. I have sent many people to Scott. Everyone…read moreis totally thrilled and thanks me over and over.. I want to thank you for your honesty and hard work. It is refreshing to have a company treat me with such fairness and knowledge. Can't beat his pricing and service. Always a quick response when he is needed.

Giving affordable air five star's !!! Must say never ever…read moredid I have a better experience then with Scott from affordable air Showed up on time very professional! Also the choices he gave me were to the point and ended up being able to also get a/c with our purchase !!! Can't beat that !! Would recommend Scott from affordable air !! Also getting a rebate this year for putting in new furnace Also cleaned up after himself !! which we know not many do !! and went over new system and remotes !! Thanks affordable air !!!!! very happy customer !!!

We lost all heat in December 2018 and have a Viessmann heater. Heatech in Melrose sent a…read moretechnician, Frank, the next day at 7:30 am. He diagnosed the fixed the problem in 2 hours. House is warm again. Frank was very professional and for any issue he was not sure about got excellent back up from his boss on the phone. Really superior work.

Heatech installed a new gas boiler, hot water storage tank, and a lot of PEX tubing in our…read morebasement. The system works very well-- the house is warm, and it's reduced our energy usage by about 40%. (Our old boiler was inefficient and the radiators weren't zoned.) Before the installation, I talked over the design with the Heatech folks (I'm a mechanical engineer), and they were reasonable in dealing with my concerns and if they were bothered by my detailed questions, they didn't show it. They clearly know what they're doing, and the plumbing work they did was beautiful. The guy who recommended them to me said that they "did what they said they would do, pretty much when they said they would." That turned out to be accurate-- they cashed my deposit check in September, but the installation didn't happen until November. That was my only disappointment. Pricewise, big stuff like boilers and water tanks is always more expensive than you'd like it to be, but given the amount of time they spent, and the cost of the hardware, I think I got a reasonable deal. I'd definitely hire them again, but I'd be more clear about when the installation was going to happen before I gave them a deposit.

Had and emergency! Furnace was not going on The on call…read moreservice person called back and told me they were Not taking on new customers! I had used them in the past

I live in Milford NH and had my furnace fail last week. They took the time to explain the issue to…read moremy wife in detail and go over options. We decided to replace it. They again walked through everything with us and offered reasonable options. The installers were also very professional and knowledgeable. I will use them in the future and will be recommending them to my friends in the area.

I have used Burgess plumbing and heating since 2016, including a new hit water tank install, with…read moresome additional shut off valves installed as additional redundancy.

Called and spoke with owner Mark about servicing my heating system. He was able to get someone…read moreout that same day and they did a great job! They even looked at the propane fireplace to see if they could help with an issue with that! Highly recommend!

I'm not someone who normally writes reviews, but after my experience with Rick, Doug, Craig and…read moreGordon, I feel compelled to give them a 5 Star Rating. The customer service I received was nothing short of outstanding! I had an issue with my Veissman heating system that 2 other companies could not figure out but charged me all the same for not even solving the problem. I highly recommend 3D, Rick and his team, especially Doug. Thank you guys so much. It was a pleasure doing business with you!

Sadly, I have to revise my rating to 1. For reasons unknown, they have gone totally unresponsive…read more Adam diagnosed that my problem was that the original mini-split installation (by a different company) used non-compatible attic unit and condenser and noted on his slip for Rick to quote solutions to the problem (replacing one or both units) on 6/15/22. Subsequently, I have sent 2 Emails to Rick and asked his Wife to have Rick contact me and it is now 12/1/22 with no response. Do not use this company as you can't rely on them servicing you even when you are willing to pay a lot of money to fix a problem (that they didn't create).

Phenomenal Experience! Gabriel,The technician that came out to us was very friendly and…read moreknowledgeable. We had 2 other companies come out and and after 4 hours combined, neither were able to fix the problem with our HVAC system. They wrongly told us we needed an Electrician but my husband knew it was an internal issue with the unit itself so we tried The Masters, and glad we did! Within 30 minutes he located the problem and replaced some burnt wires from a short circuit. He discussed the issue and pricing before he performed any repairs, which was greatly appreciated. The entire service was 149$! Thank you so much for a great experience. We will be using Gabe from The Masters from now on! We definitely recommend this company.

5 Star Rating all around! My heating system went out in the middle of the night, so I called The…read moreMasters in the morning and they were able to send someone out at 9am. After a 15 minute inspection they located a faulty sensor and had my heat up and running within 1hour. I have an older system I honestly wasn't sure if they could fix it but they did! Thank you so much for your service. Me and my family greatly appreciate the speedy response and service. A well earned 5 star rating. I have recommended this company to all of my neighbors!

I've never left a negative review before, but I feel morally obligated to share my experience so…read moreothers considering mini-split installations can be warned. From the start, the installation process was riddled with problems. Rather than detailing each issue (which the company would likely try to excuse, as they did every time I raised concerns), I'm posting pictures so you can judge for yourself. I strongly recommend getting everything in writing--many verbal guarantees I received were completely disregarded. For example, instead of floor units in my kids' bedrooms, I was given ceiling units, one of which is positioned so low it practically touches my son while he sleeps. Now, as I'm finishing my basement, I had a friend who works in HVAC assess the mess Earth Tech left behind. He estimated it would take 3-4 days and cost around $3,000 to fix. He also explained the risks associated with their work: pipes joined in the middle are prone to future leaks, especially when unsupported, as stress on the joints increases the likelihood of failure. With so many joints, locating a leak would be nearly impossible. Shockingly, much of the system is held together with duct tape. While this may last through their warranty period, it's clear the entire system was designed to last just long enough to shift the responsibility of repairs onto the customer.

BEWARE! These people were inept or in bad faith or both. Made serious mistakes in the installation…read moreof my Heat Pump that cost me more than twenty thousand dollars.