Love love love them for pedicures. Good price for the massage , scrub , and polish. Very disappointed in them when it comes to keeping appointment times. Made my appt for 11. Did this twice and did not get started until 1140. Same thing happened with my sister. I like the fill, shape and color options but not worth waiting almost two hours on a Saturday mostly sitting and waiting. read more

Elegance Nails IV - Nail Salons Near Me - Cranford, New Jersey

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Very Very clean. Friendly service. Nice atmosphere. so many brands of polish to choose from. Chloe and Lynn are the best ! Although the others are good too. Great eyebrow lip waxing. I never leave disappointed. Angel . read more

Elegance Nails IV - Nails by Chloe !!! Love love - Nail Salons Near Me - Cranford, New Jersey

I've been to this salon twice, and both experiences were disappointing. The first time, I had an appointment but ended up waiting so long I left three hours later--barely attended to. I gave them another try recently for a gel pink pedicure. I showed a photo of my previous color (done at this salon), but the technician couldn't match it with the palette. She asked for help, but no one--including Lynn, who seemed in charge--offered support. Lynn finally stepped in, looked at the photo, and told me (rudely) it was filtered so I wouldn't get that color, then walked away without another word. I felt bad for the tech and settled for whatever was closest. Lack of professionalism, poor support for staff, and long wait times--I won't be coming back. read more

I just moved for PA and have been getting my nails done for two year by the same nail tech. I am terrified of trying new salons because of some horrible past experiences. However, I quickly realized there was nothing to be nervous about with this salon. Everyone was so welcoming and patient. I will most definitely be using this salon from now on. Thank you for the wonderful experience read more

Elegance Nails IV - Nail Salons Near Me - Cranford, New Jersey

Only place to get your nails done. My gel manicure always last two to three weeks. Very clean. They take appointments but walk-ins are welcome read more

THEE BEST NAIL SALON!!! I get gel manicures when my nails have grown to the point that I am embarrassed to show my hands and even though I stretch the time between manis I have NEVER had a nail chip. I prefer Jon to do my nails but have had other nail techs as well but always been satisfied. My 22 year old granddaughter lives in New Hampshire and goes to college in Pennsylvania but always goes to Elegance when she visits because she believes it is better than any salon she has used at home or at school. read more

I just had one of the most racist and horrible customer service I've ever experienced at Elegance. I have been coming to this place for over 4 years and I have waited for my appointment every single time, sometimes over 30 mins. On 6/16 I went in at 9:45am to get ONE nail fixed and Lin had the nerve to ask me if I got my nails done there and if I had an appointment. They don't have any respect or care for their loyal customers. I came to fix one nail and they said I should have made an appointment. Meanwhile 3 technicians were absolutely available. They claimed they have other appointments. One tech was standing outside, another walking around and another was doing her own nails and watching something on her phone. I was there for almost 10 mins and not one person walked in. They claimed that my one nail would delay the customers that weren't there. I called my friend who was there on Wednesday to tell her about the racism I experienced and she said on Wednesday, Lin stopped working on a customer as soon as a white lady came in and fix her nail. Lin didn't ask her for an appointment or anything. When I called Lin from my car she didn't apologize, she simply kept saying "are you done?" I hope more people write reviews about their horrible attitude especially to people of color. They greet all the people of color with rudeness and disgust. You are serving your customers that pay you. You are not doing us any favors. I will be addressing this with the owner Andy. I hope he will make sure that his techs provide better customer service rather than having horrible attitudes towards their paying customers. read more

Elegance Nails IV - Nail Salons Near Me - Cranford, New Jersey

I NEVER write reviews, and honestly I wouldn't have written this one if they would have handled it differently. I came here with my mother and my daughter, for pedicures, they up sold us on a spa pedicure $55. So during my pedicure the nail tech who was working on me was very distracted by the tv, that's cool I get it. Scrubbing my foot isn't exciting, but she wound up scrubbing my heal so hard she took some skin off which was totally an accident and I understand. But, I was bleeding a lot and she didn't even notice (she was watching Kevin Heart) So I told her and she was like oh okay let me put some alcohol and Vaseline on it. And I'm like thank you, but I don't want any alcohol or Vaseline just a bandaid will be fine. She insists I let her put something on it and I'm like fine, it burnt so bad I wanted to cry. Okay so whatever we move on from this, she pulls out the hot towels which were steaming and clearly to hot to put on someone's skin. I was wrong, she put it right on, and I got burnt. All of this I can still totally understand. What pushed me to the point of almost tears was when she wanted to take the bandaid off my heal, and put more alcohol on. To which I just said, it's fine. I don't need to change my bandaid I'm okay. So then she gets another girl who is like we need to put alcohol on it, and I'm like no I'm really okay I just want to leave it alone and get my toes painted. But they just couldn't leave it alone. So finally I was just like, thank you, but I just want to leave. So I thanked her and walked to the front to pay for my daughter and I told them I didn't feel I should have to pay for mine, considering I didn't even get my toes painted and that l had been burnt and cut. To which the manager told me no. That they tried to help me, but I refused and that wasn't their fault. Someone had spent time on me and I had to pay. I was really on the verge of tears at this point and just wanted to leave so I paid for it. So I move on from this experience, when they text me apologising about what had happened. They ask me how we can make me happy, to which I told them I just wanted a refund. That's it, I feel like I had been robbed, and they really made me feel like garbage about the whole situation. They never answered. I was really bothered by that. I hope they read this, so that maybe they can rectify this situation and give me a refund. read more

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This is my new nail spot ! My gel manicure and pedicures last for more than 3 weeks. Kim or Chloe are my favorites for manicures and acrylics. For pedicures all the ladies there do a great job. read more

Walked in on a Sunday, and was taken almost immediately. Really nice work and friendly staff. Will be back!!

Horrible service! Weekends you are never seen on your appointment time even if your the first one. Kim doesnt know how to do two tone colors, marbles look, or even a basic ombré. She didnt even attempt it because she "knew i wouldnt like it and didnt have time to take off and start all over. Pick solid color" were her exact words. NEVER AGAIN WILL I RETURN. read more

Elegance Nails IV - Told you she didnt even attempt to do my nails after they already took off my previous gel polish. This is how i left. So unprofessional. - Nail Salons Near Me - Cranford, New Jersey

- [ ] had my last nail appt with Elegance Nails IV ,4 weeks ago .. - [ ] I was not happy at all there , as much as I love the way Kim does my nails she was not friendly at all when I ask to have only her work on my nails and not anyone else... she said no that the other girl had to take my nail polish off.. I explained with COVID i'd rather keep my exposure to a minimum but she wasn't having it so she had the other girl( a sweet girl ) take my polish off..I was very upset that she didn't respect me enough to respect my request... - [ ] I've been going to her for almost 4 years .. - [ ] THEN - [ ] When I was paying she charged me 55.00! I said oh you went up again?! She said "no last time when you got your full set I told you it would be 55.00" I said " - [ ] No you said 50.00" she said " no I say 55.00 because before covid it was 50.00 and it went up 5.00" - [ ] Well Kim actually, I paid 40.00 for 2.5 years then a few months before covid you raised me to 45.00 ( I have a record of it) and then COVID hit... so it was never 50.00 before covid and she is now price gouging me... not only do I have a great memory I also have a paper trail... - [ ] Very very upsetting... but you lost me as a loyal customer and any recommendations I would have given you... So I am looking for a new place ... read more

The worst. Kim at the front table is the rudest. If you went to be insulted and treated like they are doing you a favor by doing your nails then you can go here. If not then I suggest you take your business elsewhere. There are many other great salons in the neighborhood. Wouldn't go back there even for a free mani. Never again read more

Literally the worst customer service experience I've ever had! I got a fill-in and a pedicure, in total I was charged $90. I asked for a break down of the price and it was like pulling teeth trying to get it. Even then, not all money was accounted for. When I pushed Kim to further explain what all the extra money was for, she threatened to call the cops if I don't pay. I explained I wasn't trying to not pay, I was just trying to understand what exactly I'm paying for. They were so incredibly rude, not only when we were discussing prices, but throughout the entire manicure. They also took someone else before me (who did NOT have an appointment), even though she just walked in and I was sitting there waiting. Between their ridiculous prices that they pull out of their a** and Kim's bad attitude, they're going to run their business into the ground. DO NOT GO HERE!!!!! read more

Love this spot! They always do a great job on my nails and amazing pedicures as well!

THE worst experience if I could give zero stars I would. I have been getting gel mani/pedis and going to nails salons for years. This by far was the most horrific experience that has ever happened to me at a nail salon. I was visiting from out of town and decided to try this salon for a gel manicure and pedicure around 1:30p. I was seated right next to another patron. Six feet requirements are not followed in this location. The procedure for the "gel" polish is not what I have typically experienced. Which leads me to believe the polish is not gel polish. The nail tech cut me twice on two different toes using the cuticle machine. Both were bleeding and not just a speck - bleeding to the point that antibacterial had to be applied repeatedly to get it to stop. It's night time as I write this & I just applied more hydrogen peroxide on the cuts and it's still painful. Another nail tech then used the same cuticle machine on another patron without cleaning or sanitizing it. There was no apology for what occurred and the store then tried to charge me the full price for the pedicure even after the incident. When I shared that I was more than understanding with what occurred and that I believed I should not pay full price (given the incident) I was told "the nail tech cleaned it up for you" as the reason for the full amount being required. I was initially going to be charged $40 for the pedicure the woman (not sure if she is the owner) then changed it to $35. But, then charged me an additional $40 for changing my nail color. When I asked why was I being charged $40 for changing a nail color she rudely shared the prices are on the wall. For someone who had two bleeding toes when walking out the salon you would think I was the one who cut the owner and the employees. The treatment at this location is beyond subpar, the lack of sanitizing practices is shocking (especially during a pandemic) and I would advise all individuals to avoid visiting this nail salon at all costs. read more

Overpriced, shoddy work. Kim is very rude and unprofessional. I've been here twice and shes argued with two other customers about pricing and an appointment that was made that Kim suddenly didn't have time for that day. Will never go back! read more

HORRIFIC SALON. Can't even give one star. My two daughters and I have been going here for well over two years. I can see the decline in service in my recent experiences. My older daughter went in for a "gel manicure" today and came to find out the base of her nails from them has been acrylic. My daughter asked repeatedly if what they were doing would be more expensive and they said "no-no". The picture speaks for itself. They charged her $75!!! A gel manicure is $35, ANYWHERE ELSE! They took advantage of her and it's not the first time! Each one of her fingers, after they were done, we're covered in polish and she was told that it would come off when she washed her hands. DO NOT patronize this business. They do not care about their customers and do shady work. Only because I complained and was furious did they give me a $20 gift certificate to go back there... read more

Elegance Nails IV - Horrible "gel" manicure - Nail Salons Near Me - Cranford, New Jersey

I been getting my nails done here for a long time I also get my brows done and I'm happy with them. No need for appointments I have walked in no problem in the mornings. read more

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I ve been coming for about 3 visits.. and I can tell you I have Nooooo complaint . the location is very clean! and my nails r amazing.. I do come on a weekday so theres no wait..Weekends they r busy but so is every other nail place.. read more

Elegance Nails IV - Nail Salons Near Me - Cranford, New Jersey

Love the top coat they put on gel nails, make them last forever. Kim's the best, love going to her for designs! read more

Elegance Nails IV - Nail Salons Near Me - Cranford, New Jersey

It was my third time coming to this salon, I made an appointment over the phone and specified I did not want gel. I was confirmed that no gel was to be used. I arrived on time and didn't get helped until 40 minutes of waiting. The help was only for nails to be glued on and then I was waiting for ANOTHER 20 minutes. The tech I specifically asked for took two other clients while I was waiting. When I showed the reference picture I was then told it was gel only. Lyn (the tech) told me the polish they use is gel based only even tho I called and was told twice that no gel was to be used- I asked to be accommodated since I was waiting for 1hour and no empathy was shown. I was asked to move from chair to chair and not one person took their time to say sorry or help me out. read more

This place does my nails perfect every single time. I have been going for over a year now and have never been unsatisfied. My nails have looked amazing every single time I have been there. The staff takes time to perfectly shape every single nail and makes sure you are happy. Not only are my nails great, but so is the place. The place is very clean, pretty, and comfortable. The staff is super nice and takes time to make sure you are happy with everything. Lastly, I highly recommend Lyn. She's my favorite. read more

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This place deserves 3 stars. I started going here for a few months & thought it was nice despite the reviews until I had an issue. I got a pedicure on Saturday that only lasted 4 days (until Wednesday) & when I was able to come back the following Saturday (because of work) they told me okay we will fix it. I get to the register just to make sure everything is ok & they tell me they're only going to charge me $10 instead of $15 for a polish change. You can't be serious and should've said that in the beginning because I would never come back for that type of service. Needless to say, they lost a regular customer because of their poor customer service. It was closer to the lady that does my eyelashes, but I will go back down the street to Sister Nails or Cranford Nails & Spa. read more

Best nail service I've ever had! The staff was very friendly and genuine. They don't try too hard to be overly nice (like others tend to be with not so good work). I appreciate that they took their time. The results were better than anticipated and the prices were reasonable! I will make this my new regular nail salon. read more

Elegance Nails IV - Best nail service I've ever had! - Nail Salons Near Me - Cranford, New Jersey

Kim is professional, talented and always courteous. I've never waited more than 10 mins to be taken. She is an amazing nail artist.

My Christmas nails came out perfect! Kim is quick, efficient, clean and precise. I've been going here for a year, if you're particular about what you want. This is your place to get your nails done. Don't let the nay sayers take this place down. It's a great salon that's always busy because they are the best. You have to be patience for a good service sometimes but personally I'm willing to wait for perfection. read more

Elegance Nails IV - Christmas nails 3 - Nail Salons Near Me - Cranford, New Jersey

PRICES CHANGE TO WHATEVER THEY FEEL LIKE CHARGING. THEY DO NOT HONOR OR ACKNOWLEDGE APPOINTMENTS. WAITED a HALF HOUR to get my nails done even though I had an appointment. Only one event out of 3 poor experiences. Lynn had a woman in her chair before me that did not have an appointment (I asked the woman out of curiosity) meanwhile she had me siting waiting. No apology and no greeting upon arrival. Like I was invisible, they are ARROGANT! I have been a customer for about a year now, started out going to Kim a year ago and got so frustrated with her rude attitude I decided to start going to Lynn instead. I thought I would have a better experience but this time I was at my boiling point with the HORRIBLE customer service. Both talented but unprofessional. Avoid at all costs! read more

Went in for my 2pm gel manicure had to wait 30 minutes. Finally Kim started on my nails. Felt totally rushed. She cut me twice. And got angry. She usually gives you a great manicure and I noticed a few other times I was here that she is not the nicest person but I loved her work. However yesterday you could tell she was angry. I have never experienced someone so unhappy. I started getting nervous. Getting a manicure should be a relaxing time. I went to pay and she over charged me. I told her that's not what I paid last time. She rudely said yes that's what you paid. She seems to very mean. She doesn't care about the customer. I noticed her husband was doing a client and he was talking to the lady and being nice. It's a shame she has such a nasty attitude. read more

Not sure why this place doesn't have at least 4 stars. I've gone here 3x now for a regular mani, gel manicures and pedicures. I've had a very good experience all 3 times and am going to be booking appointments with KIM for gel manis - she is so fast and does an amazing job. My nails always break, even with gel but now last 3 weeks when KIM does them! I love the sugar scrub menu for pedicures and the facility is clean and has many color options. read more

Elegance Nails IV - Nail Salons Near Me - Cranford, New Jersey

Love Kim and the beautiful work she does with my nails. I can go from basic to elegant whenever I want. When my nails are happy I'm definitely happy too!! Can't wait for you guys to re-open read more

This place is the worst! I went there yesterday and Kim has got to be the rudest person i ever encountered. Such bad manners, on the phone and in person. She cut me 2x and was so aggressive in how she handled me and spoke to me. When I said something to her she was so combative. A women walked and kindly spoke about her appointment and she cut her off said "sit down". She bats out orders like a general! She does not know how to communicate and is very disrespectful. Go somewhere else and don't waste your money. Look for a salon with a calm atmosphere and no stress. There are plenty of salons out there! read more

I used to love coming here because I felt like my nail tech took her time to shape my nails the exact way I like and to ensure they were durable against my teeth. I've been hesitant to come back here because the last three visits I've had, I've ended up having to get a new set because half of the nails would break off. The most recent time I was there, they not only broke off but were shaped crookedly. I had a feeling this might happen because I was able to get a new set and a pedicure in less than two hours, which seemed rushed to me. I'm not a professional, but I think my nail tech used too much monomer with the acrylic powder, evident when I saw the acrylic literally dripping off the brush. I really like the nail salon because it's clean and the people who work there are nice to me, but I can't justify spending $50+ every other week because my nails keep breaking off. And the search for a nail tech/nail salon I like continues. read more

I have been going to Elegance for the past 6 months. For the most part, the gel manicure ($25) does last. However, don't bother making appointments, they don't respect them or your time. They will make you wait forever. I've only had my nails actually look really good & done well once possibly twice. Not to mention, the way the owner and few other women speak to the women who preform pedicures is a disgrace. They not only yell at them, they roll their eyes, get nasty and demanding. I saw one woman drop a bottle of nail polish, and somehow the poor girl giving someone a pedicure in the back got yelled at! So upsetting. In the end, you can't beat the price for nails that will last, but there are zero other benefits to coming here. read more

I have been going for 5 years THey are not loyal to there long going customers They change there price from visit to visit You have 3 to 4 people doing your nails. All the care about I is how much money they can being in. Also, who need to was 4 hours. They are not the only fish in the sea. Also, I wonder if everyone has a license to work there. I wonder Don't was you TIME or MONEY read more

They literally change their pricing per customer for no reason, and the service is horrible. They're very mean, overpriced, and can't even shape nails evenly (nails don't match). If you make an appointment, don't expect to be taken promptly. Walk-ins will get seated before you. HORRIBLE experience! read more

I give this nail salon 5 stars as Kim is my nail tech and does an amazing job. I get the gel manicure and my nails last three to four weeks. They never break or chip. I have been going here for almost three years and Kim does an amazing job. I even referred a former coworker and she likes the way Kim does her nails. read more

I have been looking for a new salon for a while now and haven't had much luck. This place is ok. I would go again if I cannot find a better place, but I am still looking. I went in for a dip powder manicure with acrylic tips and the nail tech was very good. I didn't catch his name, but he was attentive to detail and did good work and I was pleased with the shape. He was a tad rough with the buffing but that's really just nitpicking. My issues with this place are: 1) they don't do dip powder fill ins -- I find this very odd and a few places around here also don't do dip fill ins, and I don't understand why. I do appreciate that the manager told me this before I got the dip powder and I told her I still wanted dip but I do appreciate the heads up. 2) There was an uncomfortable argument about pricing at the register when I was getting my manicure. A customer was clearly frustrated and upset and thought she was paying for a service she didn't actually receive, and it seemed to me there was a misunderstanding but the manager kept repeating the same thing over and over, which was not helping, until the customer just agreed to pay and left exasperated. 3) They were really busy and even though I had an appointment, I waited about 20 minutes before my service started, and I was there on time. So, overall not wild dealbreakers but I do think there are better options out there somewhere. read more

My friend's sister went to get her nails filled in, which is listed as costing $45 on their menu. They tried charging her $60 and when she brought this up at checkout the store threatened to call the police for an unknown reason. Completely ridiculous and borderline illegal. Do not go here. Wish I could give zero stars. read more

The service at this place is horrible. Even if you make an appointment you're still waiting to get started. Lyn has a very Nonchalant attitude to customers. The prices are extremely high for the type of treatment that you receive. read more