I needed to find a new optometrist and was a little leery as so many have middling reviews. So when…read moreI discovered Eyes On You Optometry that took my insurance and had great reviews I was hopeful. It was easy to make an appointment and to confirm my insurance info. I was able to do the new patient paperwork beforehand and the online system was clear and easy to use. The office was clean and upscale in appearance. Dr. Dagron was lovely. Efficient, kind and a great guide when deciding what to get. My old optometrist was always trying to upsell me on services but I felt like Dr. Dagron just wanted to get me what I needed (glasses and contacts) and best leverage my insurance rates. I highly recommend Eyes On You Optometry if you want a professional and empathetic optometrist and an exceptional experience from beginning to end!

Sadly, we didn't have the best experience…read more Came here with my partner. He needed new glasses since his previous pair was old and falling apart. We were able to find a nice pair here (costly but that was ok), and got an updated eye test/prescription. Unfortunately, after a couple of days they were causing headaches and eye pain. He decided to continue to wear them since they were knee and maybe needed to get used to it. Still nothing. Called the store, and got seen. The primary doctor there made some adjustments, and took them back. Same thing, they resulted in pain/headaches. The dr felt careless and not very understanding, let alone interested in getting this right. Not returning given the lack of care and professionalism around this. We thought we'd find our new neighborhood eye glass shop too, but that was a fail.

In store service was amazing - they replaced the lenses and polished the frame on my favorite pair…read moreof reading glasses in no time! Feel like a brand new pair. Ryan was also great with helping me understand the sizes of glasses for my face. Overall 10/10 experience.

This is a great family run business and the folks here are amazing! I went in the other day to get…read moremy glasses re-fit. I didn't buy the glasses there but Ryan was so helpful. He didn't rush, made sure I felt ok before leaving, and even educated me on lenses and how they're made. What a great experience.

Such a friendly business! Very well run exam and they have a great selection of affordable framesread more

My partner and I love Dr Jenny at See Saw Seen!…read more Facility: Comfortable, spacious, clean, well lit. Gorgeous showroom selection of their own line of glasses, and they don't pressure you to buy. Location: lovely Hayes Valley with some free street parking and lots of options to eat/shop after Technology: I used to think state of the art equipment didn't matter for a routine eye exam, but it makes for a more comfortable experience, helps establish baseline images, and identify things otherwise easily missed so you can monitor Service: Easy check in and check out process at the front Appointments: Love the ease of scheduling appointments online and easy to get a hold of on the phone. Appointments are on time with plenty of time to ask lots of questions (which is encouraged). Saturday appointments are much appreciated. Dr: Supportive, friendly, calm demeanor, comprehensive and extremely detailed, takes a lot of notes to build a comprehensive file, good at explaining concepts and very patient Emergency: I had a tiny stray piece of velcro fly into my eye and I freaked out about it because I couldn't find the velcro. It was totally fine like she suspected but I super appreciate she squeezed me in same day to calm my nerves.

OPTICAL UNDERGROUND at 333 Linden Street is in a Little throughway alley in Hayes Valley that…read moreoffers an eclectic and affordable selection of eyewear. You're welcomed on entering the shop and given plenty of room to browse. I did a once over, staff was helpful with questions, Their pricing for prescription lenses is pretty competitive. Apparently quite a few people have their optical eyeglass prescription loaded on their phone. Not so for me. Their frames are unique, fashionably pleasing but can be limited in quantity. So I bought an eyeglass frame that caught my attention and will plan to return to have it fitted with my prescription. Really happy to find a new source for fashion forward eyeglass frames!

I recently had an outstanding customer service experience at Optical Underground. Kiara, in…read moreparticular, provided exceptional attention to detail and went above and beyond to assist me with updating my lenses and glasses. When one of the lenses didn't feel quite right, the owner personally ensured the issue was resolved and promptly replaced the lens. As someone who works in customer service, I know how rare it is to encounter employees who genuinely prioritize customer satisfaction and demonstrate such a high level of care. Kiara exemplifies this commitment, and I am truly impressed. I will absolutely be returning as a loyal customer and highly recommend Optical Underground to anyone seeking quality design, service and genuine professionalism.

Yes, it's Costco Optical, so the pace can feel a bit fast, like most big retail environments. That…read moresaid, the doctors use excellent technology and see a high volume of patients, which shows in their efficiency and experience. They were incredibly patient with my daughter as she learned to put in contacts for the first time. She spent nearly an hour trying, and when she needed to come back the next day to try again, they were just as supportive. Lens prices were better than 1-800-Contacts, which was a nice bonus. As for the glasses, my daughter wasn't thrilled about the selection, but what 14-year-old is ever excited about wearing glasses?

Most of the people here are very helpful except for one person. The helpful people would give…read morerecommendations on how to use your insurance and will help you fix your glasses so that they are comfortable. If you have experience with an unhelpful person, try to avoid them for your future visits. Their contacts are pretty good because they are fairly priced.

Dr Lem is really an amazing doctor. Last year he skillfully and patiently helped my wife with her…read moreeye problems which had been bothering her for over one year. I will definitely recommend him to anyone without reservation at all.

Dr Lem is highly personable and skilled at his job. The scene at Costco is chaotic, but he makes it…read moreworthwhile.

Would not recommend this place. The owner does not care about you or the product he is delivering…read more He told me on the phone the price to get lenses would be $80 and then when I show up to the store he says its actually $150 and $80 are for cheap plastic lenses. Also told me it'd be available for pickup within 5 days but took an extra week. And then the glasses don't feel right and distort my vision and all he says is "I did what was on the prescription". No refunds, no adjustments, no care whatsoever. Wanted to support a local business but a place like Jins would've done a much better job faster.

What a cute shop hiding on the corner of 21st and mission. Felix was able to get me my contacts…read morequick and easy. Great price and service. Ill be back soon! Tonsssssss of frames and contacts to choose from too!

This office is the absolute Best. I was in SF for a few days when I started to have white flashes…read morein my eye. I was concerned that it could be a torn retina. Loop was recommended to me so I called them and they immediately got me in. Dr Szeto was amazing and she was very thorough in her examination of my issue. In addition her office staff- Ms Delcid was also incredible. The office, at every level, worked hard to help me. This is what a true medical team looks like! This is what this world needs more of. They are examples for all to follow. I wish I could give them more than 5 stars!!!! They are the BEST!

Great choice if you're busy in the city and need a place close to work. Fast and competent, and a…read morefine selection of eyewear too. The online survey to get your details does speed up the process and they respond quickly.

I'm really happy to have found Opt. The employees are all very friendly, with great customer…read moreservice. They also send annual appointment reminders which are very convenient. I can't speak to their glasses selection since I wear contacts, but they seem to have a decent number of styles in stock in the lobby. There's also an office dog! He's very cute and seemed well behaved.

Tihis review is long overdue. Unforuntaley, one of my coworkers recommended this store to me and I…read morethought it would be great becasue it was a few blocks away from work. I bought a pair of $800 dollar OPT glasses that I can't wear. I went to the store 10-15 times in an attempt to get glasses that I could wear. First the order was lost, I tried to cancel the order but was pressured into keeping the order. Then the wrong lens were put in, and the frame was way to big for my head (frame too heavy for tiny wire arms), etc. The list is long. Countless adjustments and hours spent at the store. None of the glasses really fit my small head and so I settled on a pair of glasses that were medicore in style and comfort. They talked me into adding nose pads so that the glasses would fit my face. Buyer beware, glasses are non refundable. Once the staff add nose pads or make changes to the glasses so that you can actually wear them, they are non refundable. The first staff person I dealt with Allen was horrific. Pushed the most epensive glasses that did not fit me nor were they ever going to fit me. He tried to curl the wires around my ears which was so uncomfortable I couldn't wear the glasses. Talked about the limited ediciton and how the glasses were from France. Oh, and I could resell them. He also pretended to not recognzie me when I came back several times for adjustments and finally a new pair of glasses. One of the staff told me that no one could wear the glasses Allen sold me becasue the frames were too heavy. I have had amazing cutomer service at Target's Optical store. The glasses aren't fancy but the frames are comfortable, returnable and I can buy insurance which protects them when or if they break or become damaged. More expensive doesn't equal better customer service here.