Highly recommend Polo loco, the staff are amazing and friendly, food is on point, the store itself is clean and atmosphere is great.

Can't go wrong with this quick service chicken location. The prices aren't bad and the food is good. Win, win!

As entering we were greeted with a "welcome." Friendly Cashiers and staff. Very Clean. Our order was complete nothing was missing and everything was delicious and well prepared as seen in my photo. Will be returning. I have gone to other Pollo Locos and this is far the best. read more

El Pollo Loco - Chicken Nachos, Chicken Avocado Tacos and 2 pc Kids Meal - Mexican Near Me - Palmdale, California

My husband and I went in for lunch about a week ago and they added the kiosk. I'm a disabled woman and I can't stand for long. I had one of the employees tell me to use the kiosk and I said I didn't want to use it and she was very rude and said well then I'll be with you in a minute. I waited for 10 minutes and then another employee came up to the register and informed me that I needed to use the kiosk. I'm extremely upset as I'formally mentioned I'm disabled and I cannot stand there. They were very rude. I won't be going back there and an added note. They sell chicken tortilla soup and they never have the tortillas so how is it? Chicken tortilla soup? read more

I was in that location and decided to eat at that El Pollo Loco after my order and I got to my destination I realized the chicken was raw I had five chips in a bag the crunchy taco was nothing but dried up crunchy tortilla and no meat there was absolutely no napkins and no spoons to eat my dinner with when I contact the El Pollo Loco her attitude was on professional she told me I could just drive back for some tortillas and then eat my cold chicken or wait to pick up some tortillas later instead of them making this whole order right any kind of way I didn't live in the area and I didn't feel like driving back all the way to this El Pollo Loco to wait in the line because they did incorrectly made my order I was hung up on when I called twice read more

El Pollo Loco - Under cooked meat - Mexican Near Me - Palmdale, California

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I order via GrubHub a combo 2 piece with rice, beans, corn tortillas. I did not receive the beans and tortillas. Instead they sent me a salad. I was very upset. Im pretty sure they did not run out of beans and tortillas. It was racist based on my last name. It was intentional. If I was Mexican that would not have happened. I will never order from them again. The upside is GrubHub refunded my money. read more

I went in today with a group of friends and it was a horrible experience and the sad part was it was the manager who took our order. I forgot to say no pico de gallo on my chicken bowl and she rolled her eyes and walked over and told them and when I recieved it it had it on. She then walked over and scraped it off and gave it back too me. I have been a manager for 30 years never would that be acceptable. Now that I see the reviews I should never came here. Please do better and treat your guest better read more

Juana was very helpful and the store is very clean and the staff is very friendly I love it on 47th read more

El Pollo Loco - Delicious Chicken Tostada (no dressing) - Mexican Near Me - Palmdale, California

Employees - The employees here at El Pollo Loco on 47th Street have always been very kind-hearted no matter the day and consistently put their all into their shifts. They all work well as a team, delivering fast and excellent service. 5/5 Food - There is something about the food at this Pollo Loco that others don't have (not that the other restaurants are bad, but I prefer this one). There is much more flavor and care put into making the food here. My favorite food here is the quesadillas alongside the chicken, of course. It's refreshing to try good chicken from here, which you don't get from most other chicken fast-food restaurants. The churros are also delicious! Atmosphere - This restaurant is spotless and maintained very well. The bathrooms are clean (which is relieving after seeing how bad other fast-food restaurants bathrooms can get), the windows are all clean, and the tables are always clean, so whenever you sit down, you don't have to wipe any food or crumbs off the table before you eat. This is an overall fantastic restaurant! I admire the manager, Juana, who does a great job managing the El Pollo Loco on 47th Street. read more

El Pollo Loco - Pollo Loco - Mexican Near Me - Palmdale, California

Best pollo loco restaurant in the AV. The best team of workers under great supervision, It's a joy to eat here read more

El Pollo Loco - Combo plate. - Mexican Near Me - Palmdale, California

God Awful experience. Service was terrible Restaurant was dirty Prices were ridiculous Food came out cold and bland Will never eat here again read more

THE WORST COSTUMER AND GENERAL SERVICE EVER!!! I have NEVER written a review before but this one was long overdue, the food is great, when they actually remember to give it to you! Ive NEVER had an order where i went home with all of my items, it's actually been MORE common for them to NOT even make over HALF my food! Thats right, they didnt forget to put it in the bag, they forgot to MAKE IT all together, this is already annoying but honestly mistakes happen and i know its not most of the ppl who work theirs' fault. But the attending manager past 5pm has such an attitude, the leave before you can finish talking, they THROW bags of sauce at you like an animal, IGNORE YOU ALL TOGETHER WHEN THEY MAKE A MISTAKE and are, in general, a COMPLETE child. I hate being a karen and this place makes me become one complaining for the rest of my food every single TIME i order thru the drive thru read more

El pollo loco I think this one is the best in town . I recommend this pollo loco it's in the same plaza as target and Ross and other stores very convenient. I have to say I never been disappointed with this pollo loco restaurant the food is delicious very tasty. I usually order the STREET CORN POLLO BOWL" double on the rice no beans. I tell you it's delicious! Tasty! Yummy! The service is great even thou I never eat inside the restaurant always order drive thru. The workers there are always friendly too. Oh and the pico de Gallo is amazing too. Check them out i you will love it too. read more

Went to drive thru and had the best experience Food was fresh and hot and it was a fast service read more

People before you drive off the drive thru check your food ! I payed extra for chicken and I still don't know where the extra chicken is ? Over priced and to barely have any chicken it's insane ! I started noticing they shred their breast chicken to make it look like more read more

El Pollo Loco - Mexican Near Me - Palmdale, California

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Food is good chicken was hard today tostatada was so good great prices clean place love the chicken tho the burritos are good service always fast read more

Employees not wearing Without masks or gloves... too many people inside for take out and employees not gloves after handling money. read more

El Pollo Loco - Employees not wear gloves or face masks properly! - Mexican Near Me - Palmdale, California

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Very good service compared to other pollo locos this one actually got my order correct and I received my order very quick

I love this el pollo loco, the quality of the food is also amazing and the employees are always nice and respectful PLEASE bring back the chipotle quesadillas that was my favorite item to get when going to el pollo loco. read more

I've never had Yelp. But I felt the need to make one after tonight. I got a disgusting burrito that had spoiled avocado and what tasted like chicken that had been left out for 2 nights. It's not the first time this has happened either I swear these lazy asses just reuse old chicken from the last day and now I'm nauseas af wanting to hurl. Don't order from this store. read more

Wasn't petty enough to leave a review until now. they forget parts of the orders, even tell you it's in the bag when it's not. I check after leaving drive thru - 100% of the time have to get back in line, every single time. If you place an online order & request a certain amt of salsas, they'll never give you tht amt. I ordered food for 3, picked it up drive thru (passed a smile at the lady, did not get one in return, ok fine didn't think much of it), 2 orders had drinks - I was given only 1, had to say I had 2 drinks. Lady gives me my drinks, the soda is outside and on top of the lid to where my hands and cupholders were soaked, my steering wheel got sticky as well and I had to stop and clean it. she put the lids on when the soda was still coming out of the machine. Things like this are inconsiderate of others, I know it gets busy but watch wht you're doing. the first round at the window, as soon as I got there I was getting dirty looks from a bigger lady in the background w/a bun, glasses + blk sweater w/crosses. looked like a mean person w/an attitude problem, I saw her bagging my food and just carelessly tossing it in the bag. she wasn't at the window the first time, she was in the back, we had 0 interaction yet she singled me out and gave me all that attitude. I get my food, go check - out of 10 pico salsas I requested for all that food, I only got 3. I get back in line, that's not enough salsa for 3 orders plus chips. It ended up being a longer wait + a waste of my time. This time the same bigger woman who was giving bad vibes the first time was at the window now, she knew I was there - ignored me for 5 minutes. tbh I was dreading having to interact w/her, her vibe was so negative I knew It wasn't going to be a great interaction. Then she opens the window w/the most ugliest expression on her face no friendliness whatsoever, blurts out another person's total. I politely said i just picked up an order, asked for 10 PICO salsas and only got 3. Immediately she rolls her eyes before I even started talking, she gives me 2 more...I look at her thinking are you serious. I said can I have a few more..she gives me 3 more - Again rolling her eyes + she's throwing them in the bag, then handing the bag to me in such a degrading manner as if i'm not another human she's handing it to. Keep in mind I ordered 10 picos - in the end I got 8 - thats only after trying to get this lady to give more and having to ask her 2x and still not getting the correct amount. It seemed like she was mocking me + purposely provoking and trolling, she didn't say a word, had a nasty ugly attitude the whole time w/the eye rolling. If you treat a customer like this for no reason, expect the same energy back, I left without saying thank you. If she's in any sort of managerial position here, she doesnt look or act the part, if she is I have no clue how she made it that far w/tht personality. not the only rude employee here either, I just don't go out of my way to complain but wasn't going to let this go. You clearly don't like ppl - there's other jobs that aren't Customer facing. I get some customers are rude, but I didnt deserve this treatment. I paid $25 for food for her to act like these extras come out of her actual paycheck is pathetic. There's a reason I requested 10, may seem like a lot but it's not. whatever I managed to get ALL got used. I will not be back here after this experience. Get over the childish, immature high school behavior, nobody likes mean people. read more

I visited this location today because I was in the area and I truly love this pollo loco. Food was delicious and warm. Ordered my usual chicken avocado burrito! Very kind and welcoming service! Cleanest pollo loco I've been to. Will totally come here again when I'm in the area again! read more

Pollo loco on 47 th and R it's getting worse, I order pollo Al carbon, but got onion taco read more

El Pollo Loco - Every day this place is getting worse I order pollo Al carbon but I got onion taco - Mexican Near Me - Palmdale, California

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This was the worst service we have ever received at an El Pollo Loco! We used a coupon for a meal for two. It was for four pieces of chicken (two drums, two thighs), two small sides, two loco salads, salsa, tortillas of choice and two churros. We chose to dine in because outside temps were over 100 and we live half an hour from town. When our number was called I had to ask for salsa, my two small salads were missing, the pkg of corn tortillas were folded in half and cracked. I asked for fresh tortillas and could we get more than just two corn tortillas for a meal meant for two people!? The kids handing out the orders had to ask the supervisor on duty if he can get fresh tortillas and if he can give me two more tortillas! Really? That is crap training! What does two more tortillas cost them that they couldn't just give them up to please a customer?! The supervisor actually told him no! Two tortillas was all I get with that meal. It wasn't a meal for one, it was for two! We have extended family that own and run several EPL and I know for a fact that it's two to three tortillas per person that the meal is meant to serve! I'm done! My hubby had to go back to ask for utensils and napkins. The store was filthy. What I thought was another young worker coming to the floor to clean the tables and sweep, was actually an associate taking their lunch break amongst the mess. I will not be returning to this location ever again! Wish I would have thought to get the supervisors name. read more

El Pollo Loco - Wow, on a meal for two, you only get two corn tortillas! Really? How much do you loose on two extra tortillas!? - Mexican Near Me - Palmdale, California

Why even offer order ahead if you're going to close the lobby 2-3 hours before you close and make customers wait in a drive thru line for another 30 min After waiting for an online order for 30 min to begin with And to top it off of course they forgot a part of my order So I'm now sitting here yet another 15-20 min in this drive thru I've called multiple times with no answer This is unbelievable read more

El pollo loco from Palmdale blvd and 20th st, they gave me very old and dry well done chicken read more

El Pollo Loco - A very well done and dry chicken. - Mexican Near Me - Palmdale, California

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Staff are always helpful! Food is ordered and prepared quickly. Love the chicken!! I've had to check my bag before leaving. Had a few missing items from time to time. However, the staff are always accommodating. read more

Been coming here the last 3 weeks for lunch during work...first time they did great. 2nd time they forgot a fork for my salad which was annoying because I had to wait till I got off to eat it AND I watched the guy check my order. This time they acted like they didn't get my order and didn't apologize or anything. I waited 20 minutes past the time it was done and they forgot the dressing so it's a dry salad and looks way smaller than the regular double chicken I get. Really pissed off right now. read more

El Pollo Loco - Mexican Near Me - Palmdale, California

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Cashier , he's a guy I'm guessing he doesn't like his job I ordered a small mashed potato for my baby and he grew it to me and landed upside down , we left Then I had to wait for a spoon like bruuhhh how you expect me to eat this with ? read more

Not going to lie..... I enjoyed chipotle in Steak Beach at work all weekend. I'm on work at the time on Navy Duty and got a discount. I come home and ask for the discount and can not get it only "Police" discount but no military. This doesn't sit right with me. All chipotle restaurants of giving "Police" discounts should offer military and am first responder discount on their food! Especially when given this discount at numerous other locations. Food is great just more of a review of what's fair. read more

Disappointed with my food! My salad looked like it was taken out of the trash and just put on a plate to go! This is the only Pollo loco near me, it takes me 20 minutes to get to it and for what read more

El Pollo Loco - My Double Chicken Tostada Salad - Mexican Near Me - Palmdale, California

Food taste fresh friendly staff sense of urgency, which I really appreciate favorite location very clean and welcoming.

Very disappointed in this el pollo loco. While it is convenient as it is less than 5 min from my home, they ALWAYS take FOREVER bringing out curbside orders. I should not have to wait over 20 min and ultimately get out of my car to get my order when it was stated it would be complete at a specific time. Does that not negate the whole purpose of CURBSIDE? Maybe if there weren't 3 staff kicking it outside, I could have my order brought out to me when I click "I'm here" on the app. Do better. read more

I know inflation is through the roof but come on if I'm going to pay 40 bucks for 3 items I expect to have enough chicken on my double chicken avocado salad ... it's like y'all count the chicken pieces I could of sworn I only ate 6 bites and everything was lettuce shaking my head ! Come on now read more

Food here was excellent!! It was almost as good as the service. The workers have the best of attitudes and you can tell they are happy to work. My food came quick and wasn't rushed at all. Best El Pollo Loco in the av. 10/10 read more

We've eaten here several times, the food is fresh and hot. The staff is friendly and courteous. The restaurant is always clean.

It's sad you ask for well done chicken and have to come home and cook it your self, it still surprises me that you could ask them in the beginning and then still remind them once you're in the window and they still get it wrong, cmon line is already long enough to get home and find out your order is wrong, this place is always the same horrible customer service read more

El Pollo Loco - Warming up chicken my self - Mexican Near Me - Palmdale, California

Placed an online order for curb side pick up. Checked in the website I was on my way and parked. Waited about 10 minutes and nobody came out. There was no line in the drive through. I walked in and noticed an order on the side and sure enough it was mine. the cashier gave me attitude because i asked for my order and Instead of handing me the bag, she threw it on the counter . I asked for utensils in my online order and those utensils were missing. I asked the cashier for some and she gave me attitude. I mean why??? I asked for curb side and I have to walk in because they did not come out, why ask for the vehicle information??? I guess the female cashier had a horrible day at work. First time coming to this pollo loco and it will be my last. Arrived home and of course I am missing an item in my order. Wow what a horrible place. They charged me for everything, I get an item missing (almost $5), I get attitude from cashier and I have to drive a few miles to return to this place to get my money back. I had a bad experience in this place today. read more

I get the app. I place an order online. I screenshoot the confirmation and text it to my husband so he can pick up the order. They can't find the order in the system, even though they had the screenshot of the order. They all stand around scratching their heads trying to decide what to do about it. Listen, this isn't a 4ct diamond ring i'm picking up. It's fast food. You could've just given the food to my husband in good faith even if the name didn't match the order. Instead, my husband is standing around FOR AN HOUR waiting to see what the big executive decision was going to be. I don't know if it's a lack of maturity and experience or stupidity. But the unwillingness to make a decision and carry out the food order and making my husband wait over an hour is absolutely absurd. So, the food quality was horrible because the order that was filled was sitting under lamps for over an hour, and the customer service was substandard. read more

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Drove 29 minutes to this location and arrived at 8:55pm. Drive thru closed and an employee at the door yelling "were closed" was the outcome. Disappointing and a waist of my time. be considerate and update your hours if you don't have the staffing. read more