I Stopped by today for lunch and the food was outstanding! My new lunch spot. OMG YUM!!!

This restaurant has new management and the service was impeccable!!! You can really tell the difference with the employees and food!!!!!!!!!!!!!! I will be visiting this location again soon. Thank you read more

I love El Pollo Loco. It has always been the "Healthier" alternative to say Mcdonalds. All of their chicken is freshly grilled. I tend to get the crispy shredded chicken tacos, I tried their New Stuffed quesadilla which was amazing. And if im on a budget cant go wrong with the BRC burritos and dont forget to always ask them to GRILL them, it makes them taste a whole lot better especially with the avocado salsa. Service was quick and super nice! The ambiance was great! read more

I've been coming to this El Pollo Loco on Glenoaks in Glendale for years and have always had a good experience, until today. I walked in with my service dog, as I have many times before, and was immediately confronted by a manager named Marco. He didn't give me a chance to explain or even place my order. The first thing he said was, "Is that a service dog?" I responded yes, and he followed up with, "Are you sure?" , which he legally isn't allowed to ask. Before I could say much else, he told me I needed to leave and aggressively escalated the situation, even calling the police on me while I calmly tried to clarify. I've never seen Marco at this location before, and his behavior was completely unprofessional and inappropriate. What was supposed to be a simple to-go order turned into an upsetting and unnecessary confrontation. To make matters worse, other customers saw what was happening and even offered to order my food for me because they could tell he was out of line. I've always been loyal to this location, but after today, I won't be coming back. Discrimination and mistreatment of customers--especially those with service animals, should never be tolerated. read more

I've been coming here for years, but unfortunately a cooked housefly made it on my food. This is disgusting and a health hazard. They need to be more careful on how they handle food. read more

El Pollo Loco - Housefly - Fast Food Near Me - Glendale, California

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I went in for take out. This place smells so bad like sewer. The chicken was so over cooked, I couldn't take the skin off. If you are planning to go to this location prior ( 1 hour) to their closing hours call before to see if they have chicken. read more

Been there a few times. Their fountain machine breaks often and they give you a can soda but charge you a fountain drink. When ordered online they have not included the full order but do charge it. read more

Nice clean restaurant. Employees are nice. Bathrooms are clean. No drive/thru, parking is lot parking. Definitely recommend. read more

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The cashier and cooks are great. The disarray of the restaurant is a different story. This place is a mess. Floors are dirty with food and bags and trash not swept up. Tables stay not cleaned or wiped off. The soda fountain has 7 dispensers but 4 of them are out of order. Only 2 options available, Coke and Diet Coke. This place has changed a lot since the last time I was here 2 years ago. read more

They ran short of chicken Tuesday evening so manager Marcela said l can come back anytime to pick up the balance. Came back the following Sunday and I got a complete family meal of what I originally ordered. The employees here are very kind and considerate. read more

Decent chicken, horrible salsas, and mediocre sides are what sums up my experience at most El Pollo Loco chains; however, the Family Meals and $5 Grilled Combos are great options for inexpensive meals. My son loves El Polo Loco, so I find myself here often. This location has very nice and patient employees. They also do a good job at keeping the place clean. Overall, the chicken here is a-okay. It's not dry (you can request your order of chicken "juicy") and since it's grilled, I feel it's a bit healthier. read more

El Pollo Loco - 12 piece chx and sides. - Fast Food Near Me - Glendale, California

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I ordered a Double Chicken Avocado salad and I saw, "Make it Combo, $2, add chips and a drink." I got the drink, got the salad, the salsa... but no chips. I asked about the chips. The worker said the combo only comes with a drink. I said, "The sign right there says it's chips and a drink for $2." "No, it's just a drink." Nowhere on the board does it mention any other combo than this on CLEARLY posted. She said it's specifically only for those two meals (cheaper than mine) above it. It sounds petty to whine about that but it's bait and switch. Now, the lids for the drinks. There were two silver bins near the drinks, both for trash... I thought. The worker said those are the new lids. One was apparently trash and the other were "new" lids, literally two at the base of the bin, other stuff in there. The chicken was made well (thus, two stars) but in the salad, the chicken were mostly uncut hunks that when the guy cut it, he didn't go through the meat, just half cut through. Then, a piece of a chicken bone was in the salad. I've been going to EPL forever but this place needs some work. read more

I like this branch. The staff are always courteous and they still offer curbside pick-up. But I won't be doing curbside pick-up anymore because the parking in this strip mall or small shopping center is cramped, cramped, cramped. IMoreover, when I went to pick up my food via curbside pick-up, there was a woman who took the parking spot for the curbside pick-up. I wouldn't have mind except that I noticed that she was not doing curbside pick-up. Even worse, she wasn't even going to Pollo Loco. She went to another store. And I'm sure she read the sign. Well anyway, I will still order from this place but pick up my food inside. I will have to park somewhere else. read more

Worst pollo loco in history don't know how this place is still running. The food is disgusting the fountain drinks don't work, Food and Salas aren't fresh and cook doesn't wear gloves and looks unsanitary, litteraly felt sick after eating here. Waste of Time and money. read more

This review is as of April 6, 2023. Easily the worst El Pollo location I've been to. I don't understand how this El Pollo Loco has higher ratings than all the other ones even though all the other ones are better than this one. The male cashier refusing to give one cilantro dressing, which is free online? The male cashier barely speaking English and giving a rude attitude to customers? Purposely restricting online ordering/pickup over an hour before the restaurant closes? This is not right. The worst customer service I have ever experienced in my life. This place should be shut down immediately. read more

Ambiance: it's an oven in here. Your employees are sweating to death and so am I. This is ridiculous n read more

El Pollo Loco - Fast Food Near Me - Glendale, California

The worst service! The people that work here have the worst attitude EVERY TIME! Horrible management. Very stingy with condiments. You are ordering a family meal but yet you do not get any salsa unless you ask and if you do they give you two!? If you ask for anything extra they give you the worst attitude! These girls need to stop working in food service because you have no customer service! You are paying over $30 and you barely get any chicken, it's mostly bone wish such small pieces. Worst el pollo loco location! read more

COVID-19 SPREAD ALERT This location has had two employees test POSITIVE with COVID-19. One is my family member. This restaurant has failed to follow guidelines and procedures to ensure customers and employees remain safe and avoid the spread of COVID -19. My family member had expressed concerns to her manager and advised her that she had to be sent home due to not feeling well the day she was working. The manager did not sent her home and had my family member at the cash register checking customers out. My family member received her results today confirming she was POSITIVE FOR COVID-19. She has contacted this location and expressed concerned about everyone's health and the spread of this virus. They have not properly sanitized and or followed different procedures to prevent the spread of COVID-19. This place needs to close down and follow proper procedures. I have emailed them and will contacting all other channels in order for them to fully comply and avoid the spread of this virus. This is unacceptable. read more

El Pollo Loco - COVID-19 results positive. My relative worked last week. please be cautious and take precautions. Stay safe. Everyone - Fast Food Near Me - Glendale, California

Overcooked and dried out chicken and rotten, foul smelling "Pico de Gallo" condiments. Very poor quality. I'll never come here again, ever.

Easily the best El Pollo location I've been to. The staff is incredibly nice and helpful. The food is always hot and quick. Chicken is fantastic and always juicy. They are always cleaning and smiling. This specific location just always has great ambiance. My favorite El Pollo Loco. read more

The services were so good. There is no waiting. It is so clean and I highly recommend to everyone to go there and try the special place to get tostada salad. read more

Food was alright. The store was an oven. Especially in this 85°+ weather it's horrible for employees to work in. Not sure if the owners are okay with this. The store was pretty dirty with ants in the soda fountain. Looked like there was 2-3 people opening. Either have more staff open to get cleaning up or upper management needs to step in and do something about it. Not blaming the employees as im sure there's lots they got to do and adding more pressure from management onto the employees aint fair. Gave 3 stars because the manager it seems was pretty understanding. Just saw him and some guy on the grill. read more

Worst customer service, went online and reported the issue, they provided me with a code that told me to write on the receipt, I was told that when ordering again show the receipt with the code and that they would not charge me. Obviously the code was fake, went yesterday and they didn't honor the code. Customer service horrible and the company too. read more

Most Likely to serve you less chicken on your classic chicken tostada and same amount of chicken on your double chicken tostada. After giving this location a second chance I was highly disappointed. Take your money and time to a different pollo loco in your local area!!!! read more

One of the better El Pollo Loco locations I've been to! I placed a Yelp order but forgot that I had a coupon. So I called in to cancel the order but called the El Pollo Loco to tell them I still needed the order. They were super friendly and nice. They let me use one of the coupons for the family meal. Food was good and fresh. read more

El Pollo Loco - Fast Food Near Me - Glendale, California

I walked into this establishment feeling like a commoner, but walked out like a KING. Service, service, and more service - that is their M.O. I placed my order with a sweetheart of a cashier, who accepted my complicated, high maintenance order. Her computer options did not allow her to make the changes I requested, so she physically walked over to alert line cook. I anticipated some sort of slip-up, and needless to say, I was correct. Upon a few bites of my burrito, I decided to mention the mistake to the food-pickup employee. He smiled a charming smile, and immediately made up for the oversight by providing more than what I requested, going above and beyond all of my expectations. What a dream, a dream. My colleague and I work near by, and we will surely return. read more

I have been coming to this location for years and I enjoy coming. I have known Felix a long time and he always takes care of the clients. The employees do a great job with service and prepare great quality food. It's like coming to a dine in restaurant! read more

I asked for hot fresh pieces, they gave me cold, hard chicken I could barely chew through. There were at least 10 empty tables and they were all dirty. The cashier was soooo unfriendly and cold. She just sauntered about barely communicating. No napkins and when I asked, she pointed to an area and, but there was nothing there. I didn't like the way they were managing the food either. But paramount above all was the HORRIBLE customer service. read more

I don't think I have ever been inside a Pollo Loco so this is my first time ever entering one, much less this location. I was very pleasantly surprised!! This location was extremely clean - the tables, floors and cooking area looked spic and span. The food cooking on the grill looked delicious. The service was not only very polite, but helpful as well. He noticed my boyfriend filling up on some salsa and offered a special bag so our 'to go' order wouldn't get messy with potentially spilled salsa. read more

The service is consistently friendly and efficient, making every visit a pleasure. definitely become my go-to spot for a tasty and affordable meal! read more

UPDATE: I decided to go in and use the restroom before driving off. I walked up to the doors and yet again, it was 10:15, and the doors were still locked. The employee came to the door and opened it for me and told me they would be ready to serve in 5 more minutes. I asked if I could use the restroom really quick, and I went in to use the restroom and it was extremely dirty. ORIGINAL COMMENTS BELOW: Sign says opens at 10am. I'm here at 10:10 am, just happened to be in the area at the DMV down the street and was hungry. I parked and tried to go in to order food, but the doors are locked. Employee saw me trying to open the doors. I looked and the sign says they open at 10am. I think this sign needs to be taken down and changed. I do not have time to wait for them to open when they feel they are ready. They should be ready at 10am and have doors open. I'll take my money somewhere else since this location does not want it. read more

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This location is fine it just closes too early. Especially being in such a populated area. Yelp say they close at 10 but they really close at 9. When I asked the manager if they could change it, I was told "I don't know". read more

Not feeling so great, however, hungry... I went into El Pollo Loco to drown myself in mashed potatoes. Enchiladas, Plates and Tortilla Soup on posters. 'Homemade' caught my attention. And the manager let me sample the chicken soup. The broth taste was familiar to me (like my grandmas afternoon fish soup) So I ordered a large bowl ($8.38 with tax) for takeout. The soup was vegetable rich (carrots, celery, corn, tomato, onions, herbs) with a good serving of cubed grilled chicken. I actually love the broth best. Great customer service. Nice ambiance. read more

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This is probably the worst El Pollo Loco I've been to. The kitchen staff is so rude. It took me 30 minutes to get my tostada salad. The tall transgender female was especially rude. She didn't want to make my food and people that came in behind me was gettin their food before me. Idk if it was a racial thing or what. But as bad as I want El Pollo Loco, I will not be going back to this one. read more

The chicken served at this restaurant is really good, and the service friendly and fast. The Chicken, and various salad, and bowl combinations are a little pricey but ok since they produce a product much better than some of the other chicken outlets so this makes the little bit of cost different worth it... The chicken is flame roasted so the flavor permeates the skin which is great if you are on a low caloric dietary adventure like me and has to take the skin off... This franchise is a winner and should locate a number of their stores on the east coast... read more

Healthy but not too healthy salad with fries on the side. Never could go wrong with grilled foods. Tasty! read more

El Pollo Loco - Shrimps and chicken tostada with fries - Fast Food Near Me - Glendale, California

I've always liked El Pollo Loco for both flavor and health reasons but today had an extra special touch. Christian, helped ring me up, find my way around the place and gave me great suggestions which all turned out to be true. I'm stuffed and happy and wanted to show my appreciation for the extra care and service that I was given. read more

We are new to California and we came across El Pollo loco and it is one if our favorite fast food joints near us. This location has EXCELLENT customer service, their 5 dollar classic combos are so filling and great for the price. Very clean as well. read more

Absolutely poor service poor poor poor customer service. I waited nearly 20 minutes for my food the line was backed up to the door and the lady Regina was on her phone taking orders then she would disappear behind the work prep area to answer her phone then she would disappear next to the grill to answer her phone so the 15 minutes that I stood there watching her while waiting for my food she was on the phone. If the management doesn't believe me take a look at your videos. You had customers walking out of the door because they were not being served. I only had 30 minutes for lunch and had to eat driving back to work. Yes she might have a nice shapely body but that doesn't excuse or that shouldn't excuse her from not being professional I guess the managers must keep her around just to look at that booty all day long. read more

WOW! The best El Pollo Loco ever, I can't even describe you have to experience it yourself, while eating I was offered a mint, toothpick, salt n pepper, dude i can keep going the food is good. Chicken tostada and 2 churos cant be beat! Go to this one it is like a restaurateur not a fast food place its open windows very lit place with tones of room to sit! TFR read more

El Pollo Loco - Fast Food Near Me - Glendale, California