This was our first time visiting El Pollo Loco, even though we have almost eaten here in multiple states. This time, we decided to try them right before our flight. We ordered food via the large screen in the restaurant, and our food came out efficiently. Their salsa and other condiments were awesome, and my crunchy taco was definitely unique. Being of South Asian descent, the shell reminded me of two papads cooked in the shape of a taco and with everything that would go in a taco. This was good and definitely filling. Considering I was at "El Pollo Loco", I was curious about how crazy the chicken was. I was highly disappointed. They claim the chicken is marinated in citrus and spices, but the chicken was flavorless and depressing. I've had rotisserie chicken at Sams Club which had 10 times more flavor. I would definitely go back to buy their tacos. read more

El Pollo Loco - Fast Food Near Me - El Segundo, California

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Grabbed a quick lunch from El pollo loco in El segundo on my way to work. Double chicken tostada is a go to for me. The line moves quickly and the staff are efficient. Taking your order at the counter, and preparing it for the diners. The only real drawback to this location is that there's an In-N-Out in the same parking lot so parking and traffic are usually challenging. Prices are reasonable, especially considering that you're only a few blocks away from LAX. You frequently see LAX employees eating or ordering to go from here. read more

This is a great el pollo loco location near the lax airport. It's a location that is not as overwhelming as other locations. Super easy going vibe in a food center. They also have good seating inside and outside. Also, Shout out to emily. Great smile, great service. Made the experience extra welcoming read more

06/2025 I've been a regular at the El Pollo Loco in El Segundo for a while now--racked up 30,000 points, so you know I'm a fan! The wide range of reviews online always surprises me because my experiences here have been consistently great. From the moment you walk in, the staff greets you with a warm vibe, setting the tone for a solid visit. My go-to order is the 2 or 3-piece chicken meal with a side salad and mashed potatoes--never disappoints. The chicken is always juicy, flavorful, and perfectly cooked, and the sides hit the spot every time. I haven't ventured much beyond this combo, but why mess with perfection? Recently, I tried their churros, and they were surprisingly good--crisp, fresh, and still tasty even when packed in foil. Pro tip: if you take them home, toss them in the air fryer for that extra crunch. No complaints here--the food, service, and overall experience are always on point. Big shoutout to the management and staff for keeping things running smoothly. Keep up the great work! read more

Stopped by for some quick food after LAX & was impressed that the food came out pretty quickly, was hot & tasty.

An amazing experience. Friendly staff, great portions, delicious food, quick service. Not to mention the welcoming ambiance. I cannot even believe it. Best day of my life. read more

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Wow has this gone downhill. Years ago I really liked it. Went into El Segundo store... twice. Why did I go twice? I'm a glutton for punishment. The chicken is dry! It's not juicy. Both times it looked like it was old. Can't tell you anything else because why go to a QSR chicken shop that can't deliver on chicken. Sad because the tv ads are great and I get sucked in again. California Chicken Cafe around the block in the Charger Commons is way way better read more

TLDR/ Food: Great! Service: Decent, Ambiance: Retro, Sanitation: Clean! This was our first time visiting this El Pollo Loco location. It did not disappoint! The food was served hot, fresh, and filled with flavor. The staff were courteous and gave good recommendations for both food and salsas. I would come here again in a heartbeat and plan to whenever I am in the area! The music was weird mix of classic 50's and 60's ballads and pop that gave me hard #Fallout New Vegas vibe. The tables were constantly being bussed and cleaned by a cheery staff member and the front counter line was not too long of a wait. Ordering was easy, as the cashier was both competent and polite. This is a great El Pollo Loco and I highly recommend them for either brunch or lunch as they have a great selection of quick and delish foods! If you try it out, like me, you will be asking yourself "Seriously, why have I never been here before?" As you stuff your face with tacos, burritos, and the like. Try it, you shall see, and become a Pollo Loco believer, like I am! read more

El Pollo Loco - Chicken Classic Chicken Salad - Fast Food Near Me - El Segundo, California

The service was good, picked up the meal to go and it was tasty and consistent. We appreciate our store in El Segundo.

I actually really like El Pollo Loco. The chicken is always very flavorful, the sides are reliably good. For some reason, it is a place that we often overlook when it comes to lunch or dinner choices. I guess I should amend my behavior, because this place does deserve a regular slot in our rotation. read more

After avoiding this place for years, I came back. Big mistake. This location cannot get it together. After watching 5 people who ordered after me get their food first, half of my to-go order sat getting cold while waiting 10 minutes for a burrito. Then the burrito finally came, but I later discovered they gave me the wrong burrito. Terrible service. read more

Ordered the large chicken soup. And there wasn't even the tiniest piece of chicken. Why even call it a chicken soup

Terrible service. Walked in about 8:45 and stood in "line" with 3 other customers while the workers ignored each party. About 5 minutes later I asked if they could call someone to the counter and the person mopping said "we about to close" (9pm). They could have explained that from the beginning instead of having guests just line up and avoiding eye contact. We had no clue since that's pretty early compared to other locations near read more

We went to this El Pollo Loco this evening for dinner, intending to dine in. The moment we opened the door, we were overwhelmed by a foul sewer smell that filled the entire restaurant. It was honestly nauseating and made the place feel extremely unclean and unwelcoming. We mentioned the odor to the manager, and while they acknowledged it, there didn't seem to be any urgency or surprise--almost like it was something they were used to. That was even more concerning. Because we were already there and hungry, we decided to order our food to-go, but the entire experience left a bad taste in our mouths--long before we even got our food. This location clearly needs serious attention to sanitation and maintenance. It's disappointing and unacceptable for a restaurant to operate under those conditions. read more

This location is the BEST El Pollo Loco I've encountered. I order a platter of burritos pretty regularly and not only has the food ALWAYS been great, but I usually call to ask them to cut my burritos in half and every person I have spoken to is kind and courteous. This location has helped me carry food to my car in the rain, and makes my entire experience amazing. They go above and beyond in their customer service. If you try an El Pollo Loco? Try this location first. I work with customer service all day and this location always does their best for their customers. Thank you! read more

The kind greeting and service.They also asked me if I wanted any extra items I didn't know were available which I did want

I went here yesterday early afternoon while I was waiting for a rider to pick up from an international flight. It was different and closer to LAX than my normal place I would usually wait at. The parking close by is a little bit crazy and cramped. But if you maneuver around and find a good spot, that's the only battle I faced. The rest was a wonderful visit here. It was the eye-catching big El Pollo Loco overhead sign that I saw from a close by parking lot, which lured me to here. When I arrived inside the restaurant, there were only two people ahead of me. Before I knew it, I was up to order. The cashier lady helped me order as I was still undecided. Well, when I asked if there were any specials, she said no. But she told me, if you get the 3 tacos al carbon, it comes with tortilla chips and salsa and a fountain drink. Since I am all about tacos, this was an easy yes! These chicken tacos did not disappoint, and I love the medium spice green salsa I put on them as well as the red mild tomato no spice salsa that used on the tacos and dipped my chips! To drink, I had the Pomegranate Açai vitamin water. I love that flavor, so I didn't drink soda. The combo meal was only $7.92 with tax, which is economical these days . I also ordered a BRC burrito and it was so good as well! That put my total up to $13.45, but money well spent! It was cool sitting inside this place. It was clean and comfortable to wait while eating. I think I found a new spot to wait for my riders to come in! I will definitely be back here. Please give them a try too! read more

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Stopped by during afternoon commuter traffic hours. The store was busy, but we were greeted warmly and got very fast service. Our order was ready in less than five minutes. We took it back to the hotel and the chicken was still piping hot, tortillas and sides still warm. We had more than enough condiments (guacamole and salsa). The food was delicious! read more

Yelp stated that they were closed. The restaurant said they closed at 9:30 pm. I had an avocado and double chicken salad. My sister had 2 pieces of chicken and 2 sides. She was able to get a keto tortilla. We were very pleased. read more

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I work near the airport I went to the El Pollo Loco location that is near the airport for my clean place the efficient staff a great team talking like the lady who cleans the table Mrs. Bertha and the person who take the order is called Sonia excellent service, I congratulate this location and I recommend it. I don't want to leave out the people who cook the chicken, if it doesn't call it juicy, I congratulate that team. The location is 610 N Sepulveda Blvd El segundo Ca 90245 read more

Do they make Vegan Tacos yet LOL? While I was out grabbing food for myself, I got a call to see if I'd pick up a special order for one of the celebrity guests who was craving tacos & baked chicken. I faintly remember El Pollo during my Arizona days. Yet, I don't recall the the upscale of the dining area, the quick & friendly service from cashiers, food preps & even the cooks who gave out smiles through the open kitchen window. Fresh marinated & grilled chicken so many ways. Why did it take me a few minutes to comprehend what crispy tacos were...just say hard shell tacos (smile). Nevertheless, great satisfaction for the tacos & it showed on camera. To note, you don't get charged for condiments as the self serve bar is fully stocked. read more

El Pollo Loco - Marinated Grilled Chicken & Broccoli, 11.14.2019. - Fast Food Near Me - El Segundo, California

Places named "El Something" for Mexican food in SoCal - 2 of 2 I really came to like El Pollo Loco over the years, coming to know them in NorCal rather than in their native SoCal. Blame it on the coupons. And the great scent of their grilling that I'd savor while driving by the one closest to me. Admittedly, I didn't go in regularly. I went in when I got coupons. But, with no mail box in SoCal, I just went in and the one I visited was the one in El Segundo, just south of LAX. Something dawned on me immediately. I was looking at the menu board and trying to find things like I'd ordered in past years. I liked to get several small taquitos - or similar Mexican food item - and dip them in the milder salsa and/or guacamole. The young lady working there said that she heard this observation from several customers, but that the El Pollo Loco menu had changed. There was more "expensive" stuff, relatively speaking, and I didn't feel like pulling apart a whole chicken or anything like that, as well as nominally priced side items. She was able to locate a series of tacos on the menu that I had with the sauces I liked in the past. This El Pollo Loco location is modern and clean, given that it's the South Bay and caters to rocket scientists and others associated with aerospace or running LAX and ancillary businesses during the day, and the service was pleasant and understanding - she sensed my frustration at not knowing what to order. The food itself was fine, or better than fine. However, I do not like the current spread of the menu where the mid-priced packaging of Mexican items I ate in the past doesn't seem to be there anymore. read more

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Fast and friendly service. It is a very welcoming experience. I will be returning. The restaurant is also very clean.

Had a guacamole chicken burrito, it was fresh and warm! Super tasty. Francisco provided excellent service and recommendations ! read more

El Pollo Loco - Fast Food Near Me - El Segundo, California

This El Pollo Loco is still on my lunch rotation because of the proximity to my work. This ELP in a store front and it does not have a drive thru like most ELP. I usually frequent this location with my coworkers either before beginning of our shift or for lunch time. The staff member Kanya is very attentive she remembers our name when placing an our order. They remodeled adding bright colors booths with more trendy look. They changed the music to mostly 50's. Music does not match the new trendy look. I like the new look however, I'm not a fan of the music at all. I recently sign up for their App and now receive their digital 5.00 deals; which is a 2 Chicken piece meal with 2 side. I usually get the broccoli and salad. I'm not able have their Mexican rice anymore. El Pollo Loco is a good hearty fast food the chicken is grilled not fried they have other options like salad with of course chicken. It can get really busy during lunch time hours and because of the proximity to LAX there's a lot of blue color here. TSA blue, Chevron blue , FED EX well you get the point. Even guest from near by hotels are here. - Catering services.They have catering for our team meetings. Overall, our food was flavorful and healthy no guilty feeling after my meal. read more

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The flavor of my chicken was great thanks for the great work will be coming back soon it was delicious.

Terrible counter service .rude the woman gave me my order incomplete, had I not looked , I would have been missing my burrito .

They made my Avocodo Burrito 2 times in a row with out Avocados. I'm done with the incompetent El Polo Loco. Staff was rude and uncaring. Avoid. read more

El Pollo Loco - Food. - Fast Food Near Me - El Segundo, California

Usually pick this EPL for lunch but the last couple of times I've been the overwhelming stench of feces is just lingering through the air while you're trying to enjoy your lunch it's located close to many other eateries and close proximity to the airport but I'm gonna have to venture further out to avoid losing my lunch while I'm trying to keep it down and breathe at the same time read more

Never again. This place sucks ass. I order a chipotle burrito with churros. First, they took for ever to give me my food. Everyone after me got their food but ME. The girl said they threw away the ticket so I waited for them to make it. When I got the burrito it wasn't what I ordered. I took that shit right back in there and threw it on the counter. I'm good they can have the shit and I'm not worry about $15.31. They obviously need it to pay the STUPID BITCH THAT COUDN'T GET MY ORDER RIGHT.... SMH. read more

The ambiance is average. The restaurant has a mixture of booths which do not have any particular features. The service was friendly and quick. The Bean Rice and Cheese Burrito is what I usually get. I thought all restaurants had the same price . This location charges 5.35 (tax included ) for 1 BRC !!! I was surprised ! It is good but in my opinion overpriced! The Burrito is small and not a huge size and certainly not enough to share . It does not come with chips or salsa . read more

As vegans my sister Annie and niece Chanel don't normally go to restaurants like El Pollo Loco but they do offer a Pollo bowl which is really good and if you ask them to take out the chicken and replace it with avocado is actually vegan and really tasty. Now they even have cauliflower rice as an option ! As far as prices go you can't beat them as the price for the combo bowl with a drink and tortillas is under $6.00 ! This particular location is our favorite as the service is always warm and friendly and fast ! Today Andrea was our cashier and Luz cleaned our table and both so pleasant as well as all the employees who we interacted with ! Always enjoy coming to this El Pollo Loco ! Also El Pollo Loco please go vegan. Save the animals and your health ! #goveganelpolloloco read more

El Pollo Loco - Pollo Bowl veganized with Avocado instead of chicken ! El Pollo Loco please go vegan ! #goveganelpolloloco #yummy - Fast Food Near Me - El Segundo, California

I enjoy their grilled chicken. It's great on salads, to make tacos etc. I'm not as a big fan of their sides. It's nice to have a healthier choice of good seasoned and grilled chicken. read more

Food is always good and fresh. Service is friendly and fast (friendly and helpful staff). The times of day I go, I almost always have the same young man helping me at the register, and he is very courteous, helpful, and professional. The receipt says Tony R, so hopefully that is his name. Anyway, this is my regular El Pollo, so I thought it was time to leave a review. read more

El Pollo Loco makes pretty good chicken. And it seems like it's healthier than KFC. I've worked pretty close to this restaurant for several years but have only been here a handful of times. It's not that the food here is bad, it's just a place you don't usually think of when thinking of a place to go for lunch. If I were to come to this shopping center, I'd rather go to Petit Cafe. This restaurant gets pretty packed during lunch, but the lines move pretty fast. There is plenty of seats to eat at, and their salsa bar is decent. read more

El Pollo Loco - Fast Food Near Me - El Segundo, California

It's lunchtime and I thought I would try something a bit different, so I bit for the chicken tostada salad. Once I found a table, it took a short time to get my food and they brought it to me with a friendly smile. The salad comes with lettuce, chicken, rice, beans, sour cream and a touch of pico de gallo. I also got some of the cilantro dressing, to give it a little more pizzaz. I have to say that there really isn't much to this salad and very little chicken was sitting on top. It looked so good in the picture, but when I got it, the salad was very average. I do love their chicken and that's what they really do best, so next time it's back to the basics with the flame broiled chicken and a few sides. read more

El Pollo Loco - Chicken tostada salad. - Fast Food Near Me - El Segundo, California

This El Pollo Loco location was great. We ordered and they actually got the order correct, which seems to be a rarity these days. The churros from this location were really good too. They were not mushy like I have experienced at other El Pollo Locations. These churros were crispy on the outside and soft on the inside. read more

El Pollo Loco - Churros - Fast Food Near Me - El Segundo, California

This place provides quick service, but the quality of the food is fine. It's a convenient option when you're in a hurry.

About the only thing they didn't do was help me eat it! Second time using them for one of our staff lunches, Placed an online order for about $400 worth of Chicken and sides, scheduled a 1030 pickup, the next business day, rolled in at 1025 and everything was packed and ready. They go though your order to make sure you have everything, it's packed in trays and boxes, easy to carry, the store manager helped carry it out to the car. Very Reasonable prices, Big Hit with my co-workers Exceptional Customer Service Fresh, Hot and Delicious Food They provide, Plates & Utensils More than enough food for everyone Highly recommended for a nice office lunch at a very reasonable price, in our case it came out to about $8.00 per person and there was more than enough food and even a little extra. Great experience that we will continue to use for our staff lunches. One of those rare fast food locations that deserve more than 5 stars! read more

I've been coming to this El Pollo Loco for years and as of the last year the chicken pieces have been smaller and drier. I loved this place but so disappointed in the quality. My favorite chicken tacos Al carbon sooo dry! I almost choked on one. I'm saddened and hope they will improve. The service is great! That has not faltered. And very friendly staff. I want them to continue and hope they find their way home. read more