That is so far the greatest hotel we visited in tulum…read more We went there for a week and we didn't want to leave the place! Room was really awesome with a pool on our roof too and view to the ocean. We couldn't ask for better place to stay. Anything you need to just relax and enjoy your peaceful vacation it's Be Tulum! Also there's a restaurant in the entrance of the hotel don't miss it ! Great food ! And the service there is probably the best on this island! Thank you for great stay and we will come back soon !

Be Tulum is a beautiful property on the surface, but the guest experience is a constant struggle…read moreagainst failing infrastructure. We dealt with a non-functional HVAC system (requiring us to empty a dehumidifier every three hours), inconsistent hot water, loose door handles, and a broken safe. The most disappointing part was management's response. While we raised these issues repeatedly, the 'fixes' were either temporary patches or entirely ignored. It is exhausting to spend a luxury vacation acting as your own maintenance coordinator because the hotel fails to address basic room functionality.

This is one of those reviews that I have mixed feelings about writing. On one hand, this place is…read morea hidden gem and the more 5 star reviews it gets, the less of a hidden gem it will be. Harder to get a room, prices go up, etc. On the other hand I want to support places like this that keep it authentic, provide what you need, and have good customer service. Seems like this place gets buried among some of the bigger, fancier places. Stayed here with my wife for 4 nights late October. We actually booked the place in 2020 but the wedding we were attending got postponed. The manager, Erick, was very cool about several date changes that we ended up needing. He never raised the price or made any issue with it. Even more, he notified us that he gave us a free upgrade to a nicer room with A/C about a week before arrival. The room itself (#6 Luna Nueva) was perfect for what we wanted. Not fancy, rustic, but had everything we needed (mini fridge, nice big shower, kitchen utensils etc). The first night we arrived there was no hot water but that was the only time and might have been user error. Some of the earlier reviews talk about them providing bottled water. They now provide a water dispenser with a 5 (ish) gallon jug of drinking water, so we had plenty of water and felt good about not wasting plastic water bottles. The bed was comfortable enough, but nothing memorable. Sheets were sufficient, but again, nothing plush. (They used a flat sheet on the bottom to make the bed that just barely hit the edge of the bed at the foot. A fitted sheet would have been better, but not a big deal.) Housekeeper came everyday and did a nice job. They kept the grounds very natural. Nice pool overlooking the ocean. Bug net around the bed (that we didn't need fortunately). Another huge bonus was the "included breakfast" is legit. It is at Tamarindo right across the street. You get a coffee and choose from about half of their regular menu or pay a small fee to upgrade to items on the other half. It was very tasty (acai bowls, banana pancakes, chiliquiles, another good egg dish, etc). It was basically like a $25 value each morning. The one big negative was the dance club across the street at night. There is nothing they can do about this but we heard the club beat going on until midnight each night. So if you are looking to go to bed and hearing nothing but the waves, you might want to avoid staying in Tulum beach area all together. This problem is not unique to this hotel. I think you get the picture. If we make it back to Tulum, this is the place we're staying.

We stayed for a week and lovRelaxed and clean. The hotel is rustic and the location is phenomenal…read more The pool and beach are steps from our bungelow (Luna A). The AC comes on at 7pm and is off at 7am. The ocean breeze makes it seem like you don't need the AC. On the beach there is food and drinks available from the restaurant and everyone is so friendly! We will return.

Stayed on the 4th floor with a beautiful view.. The room had two queens.. A real nice room with the…read moreexception that the shower was completely clear glass and if you're traveling with a friend and aren't keen on being naked with each other.. it's a small issue but avoidable when you give each other a heads up. The shower was across two sinks. Good water pressure. The toilet was in a separate room that can be closed off with a sliding door. The room had a TV and a fridge.. but my favorite room feature was there wasn't an ironing board and iron. THEY HAD A STEAMER for your clothes. I love that. Also, needing to use your room key to take the elevator to room floors is a nice security feature. However, a room key is not needed to go to the rooftop bar, Atico. It's open to the public. XYZ bar is lobby level with a pool table. Outside, you'll find an outdoor pool and a pathway to the gym which was open 24 hours and accessible with your room key. Self parking was free underneath the hotel. There was a cone blocking the lane to enter the parking area where a person will come out and verify you're actually supposed to be there. There are places to eat nearby. You can rent bikes or scooters. I was pleasantly surprised by my stay and everyone was very nice. I would stay again as well as recommend it.

El hotel es increíble. Muy linda y cerca de todo. Luis es muy amable y también Daniel es muy…read moresimpático. Le comida está muy rica y los habitaciones son excelentes.

I'm going to rate TAGO from the point of view of our stay in the Hotel to the restaurant and the…read morebeach club. Over all I give them 4-4.5 over all stars. Starting from our stay at the hotel. Checking was easy and fast. We had a bottom floor room which it was very convenient to walk to the beach and communal pool. Sadly that came to an unexpected end due to the AC breaking down on us just as we were getting ready to go out. The bright side was that we were moved to a different room to the second floor. Which was better as we had a great view of the beach. The personal pool right outside the room is a great plus along with their nightly small complementary dessert We had free continental breakfast. Pretty basic. No problem we don't eat much. But I was hungry so I ordered chilaquiles with no sour cream, no melted cheese and eggs. The server did tell me it was like a shredded cheese and would t be melted so I said yes to it. When it was brought to me the cheese was melted so I cancelled my Iran's return med them. They dis not charge me because they messed up. I didn't eat anything, I lose my appetite when my food if not correct. We did order room service the day after and we ordered tacos and fries. Now let me tell you their tacos were really good. It was a first having them like this. Tacos de asada or arracherra with mashed potatoes and beat tortillas. and their hookah was good but pricy. Their beach club was good. Could have been better if they had a live DJ or if they played their music a bit louder. The staff was good and friendly just need to be more alert and fast when requesting things. I definitely recommend to ask them nicely if you can take the beanbags closer to the beach. Over all the stay, the restaurant and beach club was a good experience. Or counting the AC breaking down and some of the staff I want to say 7/10 were great. Yes I would recommend it and I can say that I would return to Tago Hotel and or the beach club. Thank you Tago hotel and staff.

Our stay at Tago started off great, but it ended in an absolute disaster due to serious…read moremismanagement and poor service. First, the hotel completely failed to arrange our airport transportation as promised. We waited 30 minutes past our scheduled pickup time, only to be told by the receptionist that there was no record of our booking. After much confusion and back-and-forth, she was finally able to get us a taxi--but by then, we were 45 minutes behind schedule and nearly missed our flight. The stress this caused was beyond unacceptable. To make matters worse, while dealing with this transportation mess, we also had to sort out a completely unjustified charge on our bill. Despite having prepaid the full amount for our stay, the hotel attempted to charge us extra without any clear explanation--just that there was a remaining balance we "hadn't paid." When I refused to pay this mysterious charge, they actually made me write and sign a statement explaining why I wouldn't be paying for something they were incorrectly charging me for. The whole situation felt like a scam. What was supposed to be a relaxing trip ended on a horrible, stressful note. I cannot recommend this hotel and will never stay here again. If you value honesty, organization, and reliable service, stay elsewhere.

This was an experience. We walked into a full restaurant with a great vibe full of copal in the…read moreair! It was a great night to be outside. The staff was super helpful & warm. We opted to get wood fired grill fish to split with potatoes & grilled veggies. Plus some cocktails. It was amazing. Of course it's a whole fish so you need to know how to navigate this but I'm local so I know how to feed the table. The veggies were a little under done cuz I like a good grill on them but besides that it was perfect! If you are hesitant don't be! The old reviews are not a reflection of the new management or staff! I can't remember the gentleman's name who served us but he had a compass tattoo on his right arm. Lots of wisdom came out the quick conversations we had as he checked in on us. Overall a lovely experience, It was the perfect meal for a perfectly lovely evening.

Dining: Limited…read moremenu, and digital only menu is annoying when you're trying to digital detox - and having popup ads on the menu page is absolutely tacky. Gorgeous interior and cool lighting. Had the catch of the day and the roasted broccoli. Both very mediocre. The broccoli basically tasted uncooked. Unclear what we paid for. I wouldn't come again. Party: popped in a couple of days later because it seemed bumping. Much better spot for an night out because the layout has multiple small spaces to hang and dance, and the lighting and ambience is really cool. Verdict Avoid for dinner but fine for evening vibes

While visiting Playa del Carmen, we decided to make a 2-night side trip to nearby Tulum and were…read morestunned by how expensive hotels were in the area. I did some searching on a travel app and up popped La Conchita at a very reasonable price. And while the reviews were great, I still wasn't sure what to expect since this place was 1/3 the price of other nearby hotels. Well, all I can say is: wow. This adorable, hyperlocal little mini resort is everything we were looking for. It features a cluster of grass-roofed cabanas surrounding a lush, tropical courtyard filled with white Caribbean sand. Every room has an outdoor seating area (some larger than others) so you can enjoy the ocean - which is only steps away as La Conchita is located right on the beach. It was so amazing to be lulled asleep every night by the loud, crashing waves. The property is no frills - there's no on-site spa, bar, or restaurant. But there's a beach club literally right next door which you can order from while enjoying La Conchita's private (and complimentary to guests) palapas and beach mattresses. There are also massages available in the beach area for a reasonable price - we saw many people partaking of them while we were there. Our room itself was big, bright, and comfortable. The bed was luxurious, the bathroom small-but-clean; and the room contained all the basic amenities we could need for our short visit: a small fridge to keep the beers cold, and a Nespresso machine for morning coffee. Our unit (#5) faced the beach directly, and we spent lots of time on our patio, watching the waves crash and the palm trees blow in the breeze. There are also several restaurants and bars lining the street, all within walking distance. Our favorite was Potheads, and elevated coffee shop with delicious food (and espresso, of course). We also dined at the tapas bar next door and it was delicious. They also offer a 10% discount to La Conchita guests for breakfast and dinner. When we left La Conchita we both agreed we can't wait to go back here on our next trip to the area!

Now, to set this up properly, I'm only going to review the bar we stopped at for a drink, but I…read morehave to admit: if the rest of the service and quality is like what we got here, I would consider staying here! Hubby and I were very frustrated and hot after trying to squeeze ourselves down the road to the nature preserve at the beach. We gave up because there was no where to park. So, driving back up the road toward Tulum proper, we decided we'd stop in at the first place we could find a parking spot. That was Coral. The waiter came over right away and let us know about the 2-for-1 margaritas and mojitos. Now, normally every tour book tells you to avoid the two-fers because you get a crummy drink. Not here. Probably the most bang-up margarita I have had in MONTHS! So good, we ordered a second round. And, because we asked for a gold tequila, they upgraded us to a Don Julio at no extra cost. We did end up getting the chips and guacamole to snack on and the chips were hot and crisp, the guac was fresh and creamy...and, had we planned to stay longer we could have kept eating. All within view of the spectacular beach. Wish we'd found this place sooner. No doubt we'll be back!

Loved this hotel-- it wasn't crowded at all (not that many rooms), so we felt like the staff really…read morecatered to us. We got there late, but a gentleman stayed awake to check us in and show us to our room. The staff was always friendly and remembered our drink and food preferences. Our room was spacious and comfortable, beautiful just like the pictures showed. Best of all was that our deck had a private pool that overlooked the ocean, and still enough room for two chairs and space to sit out on the deck outside of the small pool. We only spent on day lounging on the beach and yes, there was seaweed (a problem everywhere in that region, unfortunately), but every time we went outside we saw staff raking to clear it off the beach, so it was as nice as could be expected. We saw some people swimming in the ocean, but we weren't planning to do that seaweed or not, we just wanted to relax on the beach. The cabanas were nice, private enough, comfortable, and the staff came by regularly to check if we needed drinks (without being intrusive). Overall we loved this place and would probably check out another hotel next time, just to explore more of Tulum, but would highly recommend the Coral.

My husband and I just got back from our wonderful honeymoon spent at Sian Ka'an. While it was his…read moresecond or third time spending time at the Bahia Principe resorts in Cancun, it was my first. Overall, we had a wonderful 7 night stay. Buffets: The daily buffets were offered 3 times a day and had themed sections, like Full English Breakfast, Mexican, Pizza, Dessert, etc. All of the selections I made were very yummy. I particularly enjoyed the variety of breakfast poached eggs as well as the green juice. They try to label each item with the name of the food and any allergens, which was confusing at times. One white rice would state that it had wheat, but the other white rice was not labeled with the wheat. I asked a manager and he helped me to understand, but pointed out another food item that had no wheat allergen sign and said that that is made with gluten. All in all, if you have an allergy, be very careful with your selections. They do have a dedicated gluten-free bakery case and toaster. If you're vegetarian/vegan, you might not find enough protein here. Restaurants: We made dinner reservations for each night and loved the variety of restaurants. I would recommend checking out the menus before you go and making reservations early, as we met people who didn't and were stuck with 9:45pm reservations or none at all because they didn't book ahead. Grounds/Rooms: The adults only Sian Ka'an campus is lovely, surrounded by lush trees and beautiful birds. The pools are the big ticket item here, and lots of people lay out each day relaxing. We had the penthouse suite with the jacuzzi. The room was more or less basic, with just the essentials. The bed was large and comfortable. I enjoyed how they re-filled you mini bar each day. We would've used the jacuzzi more if you didn't have to refill and drain it each time you wanted to use it. Upon arrival, we celebrated our honeymoon by putting a ribbon on our door and rose petals on our bed, which was sweet. Service: The service here was excellent. Every single employee was kind and friendly, always saying hello. They love when you put effort into speaking Spanish, so feel free to practice. They all work very hard, and it shows. The drinks are veryyyy weak, including the shots, which is probably company policy and for the better since we're sipping them all day long anyway. The golf cart service to and from the various hotels was good overall. Occasionally there was a delay or we had to wait a while for a ride, but overall it's a fine system and makes it feel like a little adventure going to and from each resort. Overall, Sian Ka'an was a great value for what you receive. We booked with their Black Friday sale last year, so maybe check that out if you're looking for a better deal. We would definitely come back!

Armando at the front desk is a terrible manager and showed absolutely zero respect to me and my…read morefamily. Customer service abilities of a frog. Do not recommend. Allegedly the "PR Manager". Charged us for a bunch of items we did not receive and events we did not show up to let alone book ourselves. Terrible.