I've had a really great experience here. Gus is hands down the best manager. Since I started…read morerenting my storage unit, he's always been super helpful and quick to handle any issues. That's honestly why I decided to stay. The facility is clean, safe, and well maintained, which gives me a lot of peace of mind. The whole management team does a great job. I would definitely recommend this place if you're looking for reliable storage.

Book a unit on their website. Met with Anna and Gus. Both extremely friendly and professional…read more Facility and storage unit is immaculately clean. Definitely highly recommend if in need of storage.

I came in looking for one of the larger sized storage units, and Monica, the manager, was very…read morehelpful. She presented the options and explained why there were only a specific number of options/sizes were available. I also asked about the new customer discount (first two months would be half off), and she explained that that would be available for certain units depending on scarcity of the unit. At first, she stated that the option for that discount wasn't available since I was taking the last of a specifically sized unit, but then she made it happen. And I very much appreciated it! She was kind and patient throughout the process and worked quickly to ensure that we could get our unit before the end of the day. This place is very competitively priced, and the units are clean. They'll go over the process of how to get in and whatnot when you rent out the unit. They also sell locks in case you need one on the spot.

I had one of the worst customer service experiences of my life at this storage facility…read more I arrived at 9:00 AM. The first time I walked into the office, it was extremely small, and there was a very strong unpleasant odor. I have a very sensitive nose, and I couldn't stay inside for more than a few minutes. I went back to my truck and completed my reservation over the phone instead. After finishing the reservation, I returned to complete the rental. They assigned me a 10x10 unit located in the middle of a narrow driveway where two trucks cannot pass each other. As I started unloading my belongings in the heat, an employee came up to me with a rude attitude and told me I had to move my truck. I asked her, "Should I stop unloading every few minutes to move my truck, or do you have another unit where this won't be a problem?" She simply said no. I then went to the office and asked if they could move me to a different unit. I explained that if they couldn't, I would rather cancel my rental and get a refund. Instead of trying to help, the employee became aggressive. She started yelling at me in front of other customers, got in my face, and even called me names. I was shocked by her behavior. I have never seen someone working in customer service act so unprofessionally. Her behavior was completely unacceptable and honestly made me feel unsafe. To make matters worse, another truck became stuck in front of my unit, so I couldn't continue unloading. I waited for hours, left to get water, came back, and the situation still hadn't been resolved. What should have been a 10-minute move turned into a five-hour nightmare because of the poor layout and lack of organization. When I spoke to the manager, she immediately defended the employee before even listening to my side of the story. I asked to speak with a supervisor, but she refused to provide any contact information. Instead of resolving the situation, they made it even worse. I canceled my rental, asked for my refund, and left. I took my business to another storage facility where the staff treated me with respect, the property was organized, and there was proper space to park while unloading. That's how a storage facility should operate. I would never recommend this place to anyone. The staff is rude, the management is unprofessional, the property is poorly designed, and they clearly do not care about their customers. I left feeling frustrated, disrespected, and completely disappointed. Save yourself the stress and rent a storage unit somewhere else.

The manager that was walking around was very nice!! asked if we had any questions and if we needed…read morehelp with anything!! very helpful i believe his name is Juan

Tehya at the Arcadia location was nothing short of amazing! She made things so easy for me. She…read moretruly is an asset to the company.

Sergio was absolutely amazing! I wish he was there every day…read more Very clean facility. The reason for the knock on the star - whoever I spoke with on the phone when I initially booked never said anything about price increases - showing up with a moving van I'm paying by the hour and learning if a big shift in pricing was quite stressful and felt like a bait and switch. Sergio, however, was very transparent, professional, apologetic and surprised this wasn't previously disclosed - I greatly appreciated his service.

I've work with many different storage companies throughout the years, but I have to be honest and…read moresay that SmartStop Self Storage #6131 in San Gabriel is the best in the business. The place is practically brand new, is always clean, and I never have a problem with entering & leaving the facility. I want to give a special shout out to David, Anna, & especially Eddie. They've all been extremely accommodating & very professional at their jobs. Always very pleasant and courteous when I see them. They are always very willing to help when any issues arise. They are great employees. I feel safe and secure that my things are stored at their facility. Never had any serious issues. I will continue to store my things there because it's close & convenient, the facility is beautiful, but most of all because of the employees.

I've had an overall bad experience with SecurCare. To call it "secure" is inaccurate. First of…read moreall, about 9 months into my rental, my unit was robbed/trashed. Management was blase about it, saying the lock hadn't been tampered with, and since I am the only one with keys, they didn't know what to tell me. The indifferently told me to call the police to file a report, if I wanted to. It didn't make any difference, since I didn't have a written inventory or receipts for what was in the unit, and felt like filing an insurance claim would be pointless. I was having health issues and there was no way for me to try to inventory all my things at that point. In frustration I bought a new lock and relocked the unit. Inside, thieves had cut open boxes and thrown things all over. I suggested an adjustment on a couple months' rent and was told no. A few weeks later I was called and ordered to inspect my unit immediately since there had been a fire in an adjoining unit and sprinklers had gone off. At first glance, things seems ok and dry. It was hard to tell because my boxes were packed pretty densely. At this point I decided to get out asap. When I rented 14 months ago, rent was $85 a month. There have been three increases since then, with rent going up to $175. I have been getting my things out a car load at a time, and some items indeed were ruined by water--precious books, papers, and expensive oriental rugs ruined. Things with sentimental meaning that cannot be replaced. I finally have everything out and am ending my lease this month. I have paid approximately $2K to have much of my stuff essentially ruined. I am really disappointed and feel like this business is concerned only about bottom line profit, not customers. Storing things here was a waste of money and time.

I requested a storage unit and got a 5x5 for a good price the very same day. Very spacious and…read moreclean, its a secured area and super safe. And they offer Locks and boxes

the service was great! I had my locks changed, he was very good and efficient. Highly Recommended…read morethis quaint storage unit

Visited for a quick quote on self storage in the area and this place popped up on my search…read more Surprisingly this place is very clean and very safe! Michael was extremely helpful!! He answered ALL of my questions, extremely kind, courteous, very respectful and very patient. They offer great deals and prices as well so make sure to ask for promos! Thank you again, Michael!!!

Went to clear some things and who was the best attendant there? NATHAN!! He's just amazing and…read moreactually helped me. So courteous and respectful! Made a difficult day easier!!

Great friendly service. Clean and safe environment…read more Great Black Friday deals going on so if you are looking for a storage space check them out . Easy access.

Issac, is an outstanding and professionaI, his was able to go out of his way to help, this why I…read morekeep coming back and using this site! Tysm Issac

BAIT AND SWITCH CRIMINALITY- BE WARNED - DO NOT USE THIS PLACE…read moreOnline says ground floor, you purchase it but when you're assigned the unit they send you upstairs. Manager then says I can move you but you'll be charged more...fine, I prefer a bigger space so let me move to that, price he says it's $252. Online you show that it's $186. You'll be charged another $30 but it won't be $50 more. Then let's do it online. He's typing away as I do it and they pull the same bait and switch! I say you saw me doing this in front of you and he says that's on you. I say you have the unit. He refuses to help. While there another person shows asking to get into his unit to move out and he says call the regional manager. The guy is pleading with him and he refuses to help. Of course I don't know the situation there so I don't move just wait for him to help me. He refuses. Exacerbated I say fine I'll go to my unit but there is no light bulb and the other switch doesn't work. He says we have no obligation to provide light. WHAT!?! I say I can't believe this is how you all do business I will be writing a review. He says you're bullying me and it's all on camera. WTF Called to cancel both at this point two units, which I haven't put a single item in and they refuse! These people are allowed to do business like this? Just give me straight information, I would've paid the cost if you would've been honest from the beginning and saved me a headache. NEVER DOING BUSINESS HERE ON PRINCIPLE. UNBELIEVABLE