I was really hoping to not have to take it to this level, but the management at this establishment literally just told me that they had no intention on even following up with me about this situation.. so...
Terrible stay! Reserved for August 3-5th for my MIL to celebrate her birthday after my hubs and I had had a semi-decent stay there for one evening, short notice, previously. Given that the place was kinda cute, clean, and relatively inexpensive, when she mentioned she would like to see the local Elvis impersonator for her birthday, I quickly obliged her and set up to have her stay two evenings at said establishment.
She checked out, on her own accord, on Sunday evening, a full day before she was supposed to. She said it was not a friendly or safe feeling establishment and that she was extremely uncomfortable from the front desk manager.
Back story in a nut shell: I scheduled this two weeks in advance of the reservation via Expedia.com (as I previously had used) and paid with my card as a birthday gift. Her only obligation for the weekend was to be the $100 refundable motel deposit.
Not only did they insist on taking payment in full from my MIL ($199.34 + additional $100 deposit), but also DOUBLE charged my account! When I spoke with the mystery front desk woman (she literally NEVER states her name nor does she wear a name tag... but was very happy to let me know that she has been the manager for the past 6 years) she told me that there was no record of payment on her side. I offered an email confirmation to show the not one, but two pending charges from my account for $199.34. She received it, was absolutely lost for knowledge of what to do (she even told me that this has "literally never happened before") reasonably embarrassed, and requested she contact her manager. I stated this was acceptable so long as my MIL did not have a problem checking in as it was very important to me that she go there to RELAX and have a nice 74th Birthday.
Not so nice.
After I was assured by mystery staff manager lady that there would be no problem with her checking in, I requested she leave me a detailed message upon call back if I did not answer. It was Saturday night and I was busy, understandably.
Fast forward 5 minutes and I receive the call assuring me my funds would be back in my account by Monday (today) and I let the issue go. I receive call from MIL around 9 pm, at which time she informs me that the front desk manager girl only let her Checkin by paying in full, even though they already took payment from me x 2.
So here it is Monday and this total of $398.68 is still pending on my account (see photo that the establishment apparently isn't educated enough to understand) and anyone who uses checking accounts knows a pending transaction comes out of your account until reconciled by the banks.
So basically they have stolen almost $400 from my account - without even receiving a credit card authorization form from me that the rude ignorant front desk lady said she must get from me prior to charging.... ? So why then did I get charged at all in the first place??
The owner can't even take the time to call. read more