I had Tony out for an examination of a potential leak from my shower drain. He did locate a small leave due to the old design of the shower or altered drain spout. He reccomend a full remodeling to properly fix the problem. I spent 4 weeks with a home warranty company fighting them to cover the repair. Tony did not have to be so helpful but through the whole 4 weeks we communicated very well and did everything possible to get the horrible home warranty to cover the repairs. Unfortunately just like all home warranty companies they refused. I ended up having to file a home insurance claim and boom things got rolling and within a couple weeks he got paid and did the full replacement of my shower. The awesome home decorator that he is picked out an awesome looking shower that is so more functional. I am very happy and so reccomend Einstein pros for plumbing. The office people are friendly and very responsive to your needs as well. Tony is a very hard worker and very good at his trade. Thank you for the hard work and being there for my needs when I know other companies would have not been so helpful. read more

After attempting a DIY project of replacing the inside toilet tank parts, I caused a leak and so I called Einstein Plumbing. I called on a Sunday expecting the leave a message, and was pleasantly surprised to find their phone line answered. They scheduled my appointment... Yahoo!! To be thorough, I also sent some additional information through the website as a heads up to the plumber assigned to me. Travis at Einstein was nice enough to confirm that they got my message. Thomas was on-time for the appointment and fixed the leak in less than an hour. It was a little more expensive than I anticipated - $247 to take the tank apart - but the leak is gone and now my toilet flushes better than before. I also really appreciated that the new gasket they installed/labor comes with a 1-year warranty. Paid with a credit card on their iPad - no issues. I would use Einstein Plumbing again, especially knowing that they have such a quick response time. read more

I noticed this morning that I didn't have hot water and know very little about plumbing. I called my normal service company who was so slammed they couldn't see me for over a week. So I came to Yelp and searched for plumbers in Bend and these guys were at the top of the results. The guy who I spoke with (Travis I think) wasn't sure he could squeeze me in today - but he said he would try. He called me back 5 min later and said someone would be by within two hours. Frank came by earlier than expected. He checked out my hot water heater, gave me a menu of options, and because my water heater was over 15 years old, I decided it was a good option to replace it. Blew me away that Frank actually had a water heater on the truck, changed it out and was done in under 2 hours. I'll definitely give them a call for future plumbing needs. I already have some projects in mind. read more

We recently just bought a house and discovered a gas leak near our water heater and we didn't know where it was coming from. A different plumber we hired didn't seem like he cared to find the leak at all (even though the gas company said it was a pretty dangerous leak). Our technician Kenney worked so hard and was so determined to resolve it. He was here for hours trying to replace all the piping to figure out what exactly was leaking. He finally got it resolved, and now there is no leak and no smells at all! Our gas is back up and running. We will make sure to use them for any future problems and recommend them to anyone else as well. Thanks so much Kenny & Einstein plumbing!! read more

Our water heater was leaking in our garage. The landlord came to take a look and broke the valve completely so we had to drain the water heater and be without hot water overnight. Called Einstein in the morning and their office staff said they didn't have an opening until the next day, however, just a couple minutes later called back and said their GM Travis would come out within a couple hours. They came out, determined we would need a new water heater, and got it installed the very next morning. Thomas, the technician and Travis both came out to do the install and were AMAZING!!! Very respectful and professional!!! Thank you so much Einstein and staff!!! read more

They charged my elderly mother $700 to remove a claw foot tub (1.5 hours of work). I called to ask for an explanation and when I told the manager that they had charged us $460 per hour he said I don't have to talk to you. I calmly repeated myself. After talking with him he knocked it to $600. He said, don't bother calling us again. So I had Value Plumbing out to put the tub back in place and make the plumbing connection. Parts and labor was $200. Einstein plumbing robbed my elderly mother of $400 and then got pissed at me when I questioned their pricing structure and they threatened to hang up on me rather than hearing me out. Yuck! read more

Had a great visit from an older, experienced plumber from Einstein. Appreciated that he explained in detail what he was working on. I'm no plumber but I could see what was going on. His advice saved my family hundreds of dollars. Unfortunately the less-expensive route we tried with his advice has not worked out long term, and we will still have to replace the toilet. The plumber seemed flustered by his e-tablet which was supposed to be counting the minutes he was working, I think he forgot to turn it on. Otherwise a smooth visit. Good guy. I will request him if we need more work. read more

We arrived home in Bend to a frozen water line and no water in our house. I called a number of plumbing firms and could not get any help for about a week and this included "our plumber". Then I talked with Dan at Einstein Plumbing. They were totally booked up as well but Dan took the time to come by our house and check out the problem. He then helped me fix the problem and get the water flowing to our house. I cannot express how much we appreciate Dan's professional help. I highly recommend Einstein Plumbing for their great service. Mike S. read more

I had a good customer experience with this company. Justin did the work at my house and he was very efficient and customer service oriented. I have a vacation house in Sunriver and it was easy to set an appointment while visiting. Justin did some simple work such as a toilet replacement and some more complicated work involving installation of a shut off valve and water heater drain line that will make it easier to winterize the house. I would use this company again. read more

Jason and Jeff showed up on time and prepared to install a new heater. After the installation they checked and rechecked to be sure it was working properly. They were professional, knowledgeable and pleasant. Before leaving they directed me to a web site where I could get an Extended Warranty for my product. These guys are the best at what they do and are all about getting the job done. I was impressed. Thank you Einstein, Jason and Jeff. I'll be back. Karen W read more

After being without water for a week the Einstein truck arrived and went to work. What a blessing! My tech. was Justin and I couldn't have asked for a better tech. to rescue me. He fully informed me what he was going to do and under the house he went. After a couple of trips under the house he replaced the broken pipes and I had water again. Very professional and polite and hard working. I would recommend Einstein Plumbing to anyone who wants the job done right. read more

I called Einstein plumbing to come out to fix my garbage disposal. Eric, who scheduled the visit, was very professional and scheduled my appointment in a very timely manner. Thomas Strayer came on the time appointed, I really liked that an email had been sent with a picture of who would be arriving. Thomas was very professional and courteous. If I ever need any plumbing type service in the future, I will definitely call them. Thank you for your service. read more

Had a late night emergency in my business and Einstein was one of the only 24 hr plumbers in our area. They responded quickly giving us a priority appointment for the next morning. They arrived earlier than expected which was wonderful and resolved the issue in a relatively quick time. The cost was reasonable for the time on the job and I will continue to use Einstein for all my future plumbing needs! Thanks, again, Einstein Plumbing!! read more

Einstein Plumbing is always my first call when I have a plumbing emergency or inquiry! They are all super helpful, from the technicians, to the women in the office. Merrit is always wonderful to speak with on the phone. I've also dealt with Kenney many times, and he is always professional, courteous, and straight-forward about what has to be done. Einstein will always be my go-to for any plumbing need! Thanks for being so awesome. read more

So glad we had Einstein Plumbing recommended by the appliance salesman when we purchased a new gas range. Frank was not only fast, efficient and very friendly, but he went above and beyond by re-lighting our water heater and fireplace pilot lights AND reconnecting a water pipe underneath our kitchen sink! Now THAT's customer service! Will definitely be recommending Einstein Plumbing to all our family and friends. read more

Air Conditioning bliss! Great experience from first contact, to bid, thru installation! The Einstein techs were professional, courteous, and went out of their way to insure we were happy. They even went the extra mile to adjust placement of the unit so that I would still be able to park my motor home on the side of the house. All this, and they still had the best price in Central Oregon. read more

I was remodeling our bathroom and needed the plumbing upgraded. I called Einstein and they were at my house in one day for on-site estimate. The estimate was reasonable and they had someone out to do the job the next day. The tech notified me he was coming and showed up when he said he would. Work was professional and I am very happy with it. I have no problem recommending these people, read more

I have had Mr. Justin Walters out 3 times in the last year for different plumbing issues, he is absolutely the best, I wouldn't call anyone else! He addressed and fixed my problem(s) and then went above and beyond and fixed potential future problems. I have the utmost confidence in Justin and Einstein Plumbing, again I wouldn't call anyone else!! Thanks so much Justin! read more

Thank you!!! This was my first experience using Einstein Plumbing, and everything could not have gone better! Thomas was excellent - knowledgeable, courteous & professional. He arrived on time - got the job done quickly and left the work area looking better than when he arrived! I would highly recommend Einstein Plumbing & Thomas. Thank you again, Jenifer read more