LOVE this store LOVE the guys who work there. They did a great job on a tune up for my older bike…read moreand they also have a fabulous selection of new ones. I am so glad I found Einstein Cycles!

Very friendly, helpful and accommodating. I came with 2 little dogs and they hooked me up with a…read morecruiser and trailer. Had an amazing day

If I could give it higher than 5 I would. I unfortunately spend way too much money with them and am…read morein there once a week. The main thing is they carry the high end stuff you would see at REI. Beyond that is the service. They remember your name and will do special orders. Their food truck in their lot is the best in town during the Summer. This place has never disappointed me.

Outstanding from A to Z. If you know, then you know how tough it can be to get the right pair of…read morecross-country skis; so easy to get it wrong; so tricky to get it right. A couple of years ago I bought Rossignol X-ium "skin-skis" from Northbound, after a lot of discussion and a "test drive" to be sure 203cm was the answer and these specific skis were the key. Used these skis to finish ski marathons in Austria, Switzerland, Iceland, Estonia, Finland and Argentina...... Great staff; professionally-knowledgeable and expert tuners. Highly recommended.

We rented an e-bike from Ethan and partner (wife). Super cool people. He cut us a little slack on…read morereturning the bike after hours. They helped us load out and we biked an amazing trail between Empire and Glen Arbor that was dazzling. Highly recommend these peeps.

Coastline recently tuned up my bike. They did a fantastic job! It has never run so well!read more

We had a great experience buying our son his bike at The City Bike Shop! Everyone was so nice and…read morevery patient as we tried to find exactly the right bike. Our son outgrew his bike and needed a new one. The staff really helped us find the right fit for him and the right fit for our pocketbook! Thank you so much our son loves his new bike!

During the pandemic after dealing with a lot of delays being able to purchase a bike City Bike Shop…read morewas able to get one for me. Since then I've gotten another bike as my abilities increased. In 2021 I raced Iceman and City Bike Shop did a great job of fixing my bikes and helping me learn along the way. Recently I also invested in a Wahoo trainer from them to keep myself training through the winter months. Everyone has been great to work with and I hope for many more years of service from them.

Stopped in on an August Monday morning and rented electric bikes for my wife and myself. The staff…read morewas helpful with recommendations and options. Fair price and flexible rental return. Rented the COMO model and rode the TART Trail up into Suttons Bay. Have rented with McLain before and would rent again.

We had our Specialized Roubaxs tuned up at McClains. Helpful and courteo staff. Great Serviceread more

Brick did a lot of work to get my really nice Trek riding really nice again. I want to commend the…read moreshop's technical department for its outstanding fault-analysis and recommendations. Wasn't "cheap" however, it was all necessary to return my Trek to "silent running". Now, my bike's a delight to ride..... Brick's shop is very competent and professional. They're my go to.

Terrible customer service. Some customers need help in person for questions before fully booking…read moreonline. Waited at the rental booth rang bell few times, nobody even acknowledged or asked me to wait if they were busy, few staffs saw me too. Maybe came at wrong time, I really liked their options but will not bothering to coming again.

My bike had a flat tire so I called to see if I could walk in for a repair. The very polite…read moreassociate on the phone told me, "bring it in and we will take care of you!" This is exactly what they did. They took my ancient bike in and got it up and running in no time. I made sure to wander the store finding things to buy. They are well stocked and organized and had good prices on everything. If you need to rent a bike or if you're in a pinch because your bike needs attention, Suttons bay bikes has ya covered!

Fantastic place to rent bikes in Sutton's bay! They delivered right to our rental in traverse city…read moreand had bikes for my whole family to enjoy. Keith was particularly helpful and even loaned me cash to get on the bus back to TC. Great spot and amazing people!

We purchased a Jamis bike from Grand Traverse Cycle and the owner Matt provided a great knowledge…read moreand service regarding which bike to purchase and adjustments needed for my wife. I would recommend this bike shop to everyone.

Bike shops all have lots of bike stuff. What makes a difference is the service. This place is owned…read moreby a very friendly, knowledgable, helpful guy. He set up my husband'a rental snowshoes and even showed me how to use the pair I recently bought. Will definitely come back in the summer for cycling stuff!

Mark, the owner of Northern Fun Wheels, came in on a day after they had closed for the season . He…read moreand the mechanic, who also came in for my friend and I to tune our bikes and fix a couple of small problems. Great customer service and extremely knowledgeable. I live 2 hours from the shop but it is worth the drive for this bike shop.