Brick did a lot of work to get my really nice Trek riding really nice again. I want to commend the…read moreshop's technical department for its outstanding fault-analysis and recommendations. Wasn't "cheap" however, it was all necessary to return my Trek to "silent running". Now, my bike's a delight to ride..... Brick's shop is very competent and professional. They're my go to.

Terrible customer service. Some customers need help in person for questions before fully booking…read moreonline. Waited at the rental booth rang bell few times, nobody even acknowledged or asked me to wait if they were busy, few staffs saw me too. Maybe came at wrong time, I really liked their options but will not bothering to coming again.

We had a great experience buying our son his bike at The City Bike Shop! Everyone was so nice and…read morevery patient as we tried to find exactly the right bike. Our son outgrew his bike and needed a new one. The staff really helped us find the right fit for him and the right fit for our pocketbook! Thank you so much our son loves his new bike!

During the pandemic after dealing with a lot of delays being able to purchase a bike City Bike Shop…read morewas able to get one for me. Since then I've gotten another bike as my abilities increased. In 2021 I raced Iceman and City Bike Shop did a great job of fixing my bikes and helping me learn along the way. Recently I also invested in a Wahoo trainer from them to keep myself training through the winter months. Everyone has been great to work with and I hope for many more years of service from them.

My wife and I purchased Urtopia bikes October of 2025. We decided to switch to the "gen 2" model…read moreMay of this year as it more suited our needs. Matt and Doug navigated us through our transition to the newer model with patience and personal attention resulting in us taking possession of our new bikes. Two takeaways from our Pedego Bike shop experience. 1, I can't emphasize strongly enough how great Matt and Doug are to work with. Both personable, experienced and technical guys who get you on the right bike along with a pleasant experience. 2. Our Urtopia bikes are fantastic bikes. There are two carbon generations to look at. Each provides an experience for different needs. I recommend you research both. I also recommend highly checking out Pedego Bike shop in Traverse City if you are looking for a great bike and a wonderful experience. EB Petoskey, Mi

Matt and the crew at Pedego Traverse City have helped my wife and I get the perfect bikes for us…read more This is a friendly no pressure shop and they know their products inside and out. If you are even considering an ebike you owe it to yourself to stop in for a look and chat. You will leave knowing a lot more about ebikes than from any other shop in this area.

Fantastic place to rent bikes in Sutton's bay! They delivered right to our rental in traverse city…read moreand had bikes for my whole family to enjoy. Keith was particularly helpful and even loaned me cash to get on the bus back to TC. Great spot and amazing people!

Great service and cool products! Great shopping atmosphere too! The staff is knowledgeable and very…read morefriendly.

Stopped in on an August Monday morning and rented electric bikes for my wife and myself. The staff…read morewas helpful with recommendations and options. Fair price and flexible rental return. Rented the COMO model and rode the TART Trail up into Suttons Bay. Have rented with McLain before and would rent again.

We had our Specialized Roubaxs tuned up at McClains. Helpful and courteo staff. Great Serviceread more

Bought a mountain bike from here and was completely happy with the product, price, and service…read more At the same time I dropped off my vintage Specialized road bike for a heavy duty tune up. The guy that got brought in from a different shop for the job didn't do hardly anything, and marked the job as completed then split. And the work that was done was completely shoddy. However, the regular crew offered me a discount and free upgraded tune up to make up for it. The guys took turns really going above and beyond to make things right and are very trustworthy. The employees at the Garfield location have always done the best work and offered friendly service. Highly recommended!

Be careful what you buy from this place - they don't offer service on their treadmills. They…read moresuggested a former employee to service our machine and he totally messed it up.

This was SO fun! We rented 6 bikes and 2 child carriers that attached to the bikes. Our ages ranged…read morefrom 71 down to nine! We rode the bikes from Traverse City to Sutton's Bay for the day. We shopped and hung out at the beach all day then rode the bikes 15 miles back. We all loved it and we will definitely rent from Riding Electric again soon!

Nicely maintained e-bikes. Rental process is a bit confusing but once you figure it out, you're all…read moreset to go. 50 feet from the Leelanau Trail. Fun times.