LOVE this store LOVE the guys who work there. They did a great job on a tune up for my older bike…read moreand they also have a fabulous selection of new ones. I am so glad I found Einstein Cycles!

Very friendly, helpful and accommodating. I came with 2 little dogs and they hooked me up with a…read morecruiser and trailer. Had an amazing day

This was SO fun! We rented 6 bikes and 2 child carriers that attached to the bikes. Our ages ranged…read morefrom 71 down to nine! We rode the bikes from Traverse City to Sutton's Bay for the day. We shopped and hung out at the beach all day then rode the bikes 15 miles back. We all loved it and we will definitely rent from Riding Electric again soon!

Nicely maintained e-bikes. Rental process is a bit confusing but once you figure it out, you're all…read moreset to go. 50 feet from the Leelanau Trail. Fun times.

The staffperson working yesterday (Sunday) was very nice, but the rental bikes were not in good…read morecondition. My wife and I each rented hybrids, and it took me several tries to find a bike that seemed functional. Multiple had loose front wheels that wouldn't tighten, but after a few attempts the attendant was able to get one tightened. Sizing and fitting aren't really part of the process -- this was more of a "just pick whatever bike you want" situation. Soon after we left, I realized that my tires were underinflated, so we had to go back for air. And midway through our ride, huffing and puffing to maintain speed, we realized that most of the brakes were rubbing -- both wheels on my bike, and the front wheel on my wife's. At $40 for a half day per bike, this was a disappointing experience. If you're looking for a rental bike to bum around for a few hours, this might be fine, but if you want to go for a real ride I'd recommend renting elsewhere, or making sure that River Outfitters improves their maintenance practices.

WENT ABOVE AND BEYOND! Short version of the story: We rented out bikes and stopped at Hotel Indigo…read morefor a drink and parked our bikes out front. Hotel Indigo rented out our bikes to some of their guests so they were gone when we came downstairs. It was the last night of our trip and so we couldn't get the bikes back from the hotel to return them. The hotel said they would drop them off and didn't. The River Outfitters actually went to the hotel and retrieved the bikes for us and didn't charge us anything for going over time or the inconvenience after hearing our story. They were super understanding! I wish more companies would treat their customers like this.

It was a slow day and they were going to close early, but the friendly and helpful guy renting us…read moreour bikes figured out a way we could stay out past closing and return the bikes safely and easily. A real hero that guy, too bad I didn't catch his name. Anyway, rental was simple, the gear was very good quality, no attitude or space cadet vibes, just a great and easy process from start to finish.

The perfect place to rent a kayak in TC! I had never kayaked before and my husband had only kayaked…read moreonce before when he was a kid. The younger guy who was working was very patient with us and took the time to explain things (and helped calm my nerves). He did a great job telling us where to kayak to and helped us get into the water. An hour rental was plenty for us newbies and we had an absolute blast out on the water. This is a great place for newer kayakers to rent from and I cannot wait to stop by again the next time we are in town!

Stopped in on an August Monday morning and rented electric bikes for my wife and myself. The staff…read morewas helpful with recommendations and options. Fair price and flexible rental return. Rented the COMO model and rode the TART Trail up into Suttons Bay. Have rented with McLain before and would rent again.

We had our Specialized Roubaxs tuned up at McClains. Helpful and courteo staff. Great Serviceread more

5/5 would recommend. Kayak, Bike, & Brew is so much fun, no matter how many times you go! I went…read morefor my second time recently and it was my girlfriends first time and we both had a blast! Taylor is such a fun guide as he was informative, engaging, and entertaining personality. I would recommend KBB to anyone that likes Drinking, Beer, Kayaking, Biking, or who like to be outside and have fun. This is great for bachelor and bachelorette parties as well!

Had a BLAST! Dan was a great tour guide. We had a smaller group and I think that helped with the…read moreexperience. Dan was personally engaged and made everyone feel comfortable. We went to 4 brew spots and were able to start and stop at the KBB. There was a bike ride, kayak portions, walking and a bus ride home. I would recommend a bathing suit as you never know. At each kayak spot there were staff members to help you in and out. You could do it on your own too if you preferred. There were specials at some of the spots and food. The timing was perfect with a smaller group and we really enjoyed our time! We will be back!

We had a great experience buying our son his bike at The City Bike Shop! Everyone was so nice and…read morevery patient as we tried to find exactly the right bike. Our son outgrew his bike and needed a new one. The staff really helped us find the right fit for him and the right fit for our pocketbook! Thank you so much our son loves his new bike!

During the pandemic after dealing with a lot of delays being able to purchase a bike City Bike Shop…read morewas able to get one for me. Since then I've gotten another bike as my abilities increased. In 2021 I raced Iceman and City Bike Shop did a great job of fixing my bikes and helping me learn along the way. Recently I also invested in a Wahoo trainer from them to keep myself training through the winter months. Everyone has been great to work with and I hope for many more years of service from them.

Fantastic place to rent bikes in Sutton's bay! They delivered right to our rental in traverse city…read moreand had bikes for my whole family to enjoy. Keith was particularly helpful and even loaned me cash to get on the bus back to TC. Great spot and amazing people!

Great service and cool products! Great shopping atmosphere too! The staff is knowledgeable and very…read morefriendly.