Excellent customer service, attentive, all questions answered, reviewed our bike route, making sure…read moreeveryone in the group felt comfortable. Bikes in excellent condition, comfortable. I highly recommend Grand Traverse Bike Tours It will be a positive experience

I am an 11 year old and I when on this trail. The service: 5 stars. They really helped us out with…read morewhatever and the only thing about the Bike that I did not like was that the kids bike did not have a very easy was to change the gear. You had to twist the handle hardly to change the gear but the grown up bikes were better. Anyways, this was a fun expirience

LOVE this store LOVE the guys who work there. They did a great job on a tune up for my older bike…read moreand they also have a fabulous selection of new ones. I am so glad I found Einstein Cycles!

Very friendly, helpful and accommodating. I came with 2 little dogs and they hooked me up with a…read morecruiser and trailer. Had an amazing day

The staffperson working yesterday (Sunday) was very nice, but the rental bikes were not in good…read morecondition. My wife and I each rented hybrids, and it took me several tries to find a bike that seemed functional. Multiple had loose front wheels that wouldn't tighten, but after a few attempts the attendant was able to get one tightened. Sizing and fitting aren't really part of the process -- this was more of a "just pick whatever bike you want" situation. Soon after we left, I realized that my tires were underinflated, so we had to go back for air. And midway through our ride, huffing and puffing to maintain speed, we realized that most of the brakes were rubbing -- both wheels on my bike, and the front wheel on my wife's. At $40 for a half day per bike, this was a disappointing experience. If you're looking for a rental bike to bum around for a few hours, this might be fine, but if you want to go for a real ride I'd recommend renting elsewhere, or making sure that River Outfitters improves their maintenance practices.

WENT ABOVE AND BEYOND! Short version of the story: We rented out bikes and stopped at Hotel Indigo…read morefor a drink and parked our bikes out front. Hotel Indigo rented out our bikes to some of their guests so they were gone when we came downstairs. It was the last night of our trip and so we couldn't get the bikes back from the hotel to return them. The hotel said they would drop them off and didn't. The River Outfitters actually went to the hotel and retrieved the bikes for us and didn't charge us anything for going over time or the inconvenience after hearing our story. They were super understanding! I wish more companies would treat their customers like this.

Brick did a lot of work to get my really nice Trek riding really nice again. I want to commend the…read moreshop's technical department for its outstanding fault-analysis and recommendations. Wasn't "cheap" however, it was all necessary to return my Trek to "silent running". Now, my bike's a delight to ride..... Brick's shop is very competent and professional. They're my go to.

Terrible customer service. Some customers need help in person for questions before fully booking…read moreonline. Waited at the rental booth rang bell few times, nobody even acknowledged or asked me to wait if they were busy, few staffs saw me too. Maybe came at wrong time, I really liked their options but will not bothering to coming again.

This was SO fun! We rented 6 bikes and 2 child carriers that attached to the bikes. Our ages ranged…read morefrom 71 down to nine! We rode the bikes from Traverse City to Sutton's Bay for the day. We shopped and hung out at the beach all day then rode the bikes 15 miles back. We all loved it and we will definitely rent from Riding Electric again soon!

Nicely maintained e-bikes. Rental process is a bit confusing but once you figure it out, you're all…read moreset to go. 50 feet from the Leelanau Trail. Fun times.

Awesome store, wonderful people, nothing beats small town feel an atmosphere. Absolutely wonderful…read morecustomer service

We've been here several times now. A nice selection of water gear and clothing accompanied with…read moregreat help.

I've been here before, but never by myself. This is a big thing for me... you see, I am deaf. I…read morewent on this trip thinking it was insane, but I wanted to push myself. I was able to book online. Showed up a half hour early, and they helped me find a good water proof case for my phone and stuff. It was early: I was probably the first person out. They were ready, smiling, and didn't have any issues with the fact I couldn't hear a word they said. The Crystal River itself is absolutely stunning. The name says everything: that river is absolutely crystal clear... and very shallow in spots. As a bigger guy like me, you will probably bottom out multiple times. This may not be the "beginners" choice: the first half is full of obstacles. Trees, stumps and more. What a lovely, summer challenge with excellent staff service.

I love how many people have had an epically great time- but I want to be honest about my experience…read morein case it helps someone. I am an experienced canoe/kayaker. I have been on rivers, lakes and the ocean before. I like a challenge. However, this was really hard for me to be in the back of the canoe for the whole trip. The obstacles are nearly constant for the first hour and if you go with a group like we did it was hard to stay close to them because of them. *That might be what you want! * Great! I have always loved canoe trips because they feel so chill however this was not chill. I couldn't look away. The current, wind, trees and other kayakers/canoes in the river made this stressful. Probably not great for those brand new to canoeing and kayaking- or those that don't feel like non-stop hard paddling for an hour. The second half was more what I was hoping for- Open river. Fewer trees down. Fewer people. If I had been in the front of the canoe it all would have been delightful. My son was in the canoe with me and enjoyed it (but he didn't have to navigate). The staff was friendly, helpful and kind. The space and gear were great. They were very family friendly and an experienced person can easily take their kids.

We rented a pontoon boat for 3 days from The Narrows Yacht Club. The boat was very clean, we had…read morefast and friendly service, and overall it was a great experience. We highly recommend The Narrows Yacht Club for anyone who wants to rent a boat on Lake Leelanau.

From the owner: Pontoon and boat rentals, fuel dock with Recreational fuel, boat launch ramp and quiet…read moreaccommodations for singles, couples, families or groups up to 16.