My husband and I were in town over Labor Day weekend and wanted to rent some electric bikes to ride…read morearound one of the trails and see the sand dunes. At the visitor center they told us about a couple of bike rental places and this one was the closest so we chose it. We're really glad we did, too, because we loved the bikes and had a great time riding the trail with them. The location was perfect and the couple who rented us the bikes were very friendly and explained everything about them. They made sure to give us bikes that were appropriately sized for each of us. They also provided locks and helmets and even bottles of water which we forgot to bring. I highly recommend this place and I would rent from them again if I were ever in the area. We had so much fun and now I really wanted to buy an electric bike.

E bikes well maintained with helpful staff. Water & suggestions happily provided. They were very…read morehelpful with instruction on the bikes operation.

This outrigger is nice but terrible location for renting bikes at the trail is straight uphill all…read morethe way to glen arbor. Very disappointing. The staff didn't even mention the empire bluff trail which is actually closeby and doable without being an expert but I guess that's because no bikes are allowed on that trail. Also as you enter the biking trail their are disconcerting signs warning that the summertime is hunting season. :(

Coastline recently tuned up my bike. They did a fantastic job! It has never run so well!read more

We rented e-bikes from this store and they were awesome. Meg did a great job setting us up,…read moreexplaining how the bikes worked. Perfect bikes for the Betsie trail. We did 30 miles almost all of it on the Betsie, which is safe and scenic trail system.

Came to kayak the Crystal River…read more We rented a tandem kayak and a single sit on top kayak. It was roughly 109. They do military discount so it was cheaper to come in store than book online. It was very easy coming in and renting. Minimal paperwork and then you go wait for the van to take you to the start. The van was a 5-8 min ride to the start of the river. You go in the van with the other groups who are going. Heads up there is poison ivy where they park the van. But they tell you where and to avoid it. All the staff were very good at telling us things we needed to do and look for on our trip. But incase you got curious little ones, maybe keep them close til they get on the kayak to avoid any poison ivy. We started at 1040 and ended at 1310. So roughly 2.5 hours it took us. They do let 12 and up rent their own kayak I believe or it's 13 and up. I'm glad we did a tandem kayak for my 12 year old daughter. She would have got her self stuck alot with the trees in the river haha. If your child isn't experienced in kayaking I'd do a tandem so you can help them navigate around the trees. There's a lot of fallen trees in the river. But nothing you can't navigate around. I won't lie I did get stuck twice haha. We brought a cooler and a dry bag and they fit on my kayak. It was very fun. We had great weather it was a little cloudy but we preferred that then get beat down with the sun for 2.5 hours. We would definitely come back again!

Sooo..where to begin. I'm really disappointed that this adventure didn't work out. Off the bat, we…read morewere late getting started and checked in. There were several things that caused this (a huge group in front of us, our kayaks being taken by someone else, more kayaks being shuttled over), but that wasn't the issue. I've kayaked before and have some experience here. The river is not for beginners. I was looking forward to something relaxing, not too technical, but that's not what I got. I had to paddle and maneuver constantly. About 1/2-3/4 of the river is covered in downed trees and logs. The staff say that this makes the river "interactive" and that this is out of their hands. At some points, it felt ridiculous. It got extremely narrow, and when we'd try and navigate around obstacles, the water was so low we'd get stuck on the sandy bottom. A sign at the beginning referenced that the water was at the "middle" level. I can't imagine how it'd be if the water were any lower. We're taking less than a foot in some places. The other person I went with flipped her kayak twice due to debris. Additionally, we saw several people flip and get stranded, especially when using the tandem kayaks. The water is just too low in A LOT of the river. Four people we just happened to bump into just stood up and dragged their kayak since it was easier at certain points. There should also be information about the kayaks utilized. Specs would be helpful. I think beginners wouldn't know what some of the specs mean in some cases, but at least include a weight limit, type, how heavy it is, etc. If you have kids, in my opinion, it's unlikely that they'd be able to move their kayak alone. We also came across locals (at least it seemed like it) who were kayaking and floating the opposite way. This led to more challenges with navigating and more flipping. The portages are also hard to navigate. There are three, which require people to exit, drag their kayak across a path or road, and then reenter. These portages were hard to use, especially while carrying gear and kayaks. One in particular was across a road, which seemed unsafe. There are no staff posted at these sites to assist if needed. The river was gorgeous. The trees, wildlife, views...I loved that part. I wish more information were provided WITH an accurate description given so I could make a proper informed decision about what I was paying for.

I had a really lovely and easy experience with Riding Electric. They were very responsive to my…read morecommunication and very friendly to deal with. The Leelanau Trail was inches away from the shop which was incredibly convenient. The trail is a delightful mix of shade and sun, and very well maintained. The bike was in good shape and pretty fun to ride. My only complaints are the weight of the bike and no easily accessible water bottle holder. The heft of the bike made taking off a little bit of a challenge. So when trying to cross one of the many roads that bisect the trail it was a little stressful trying to get myself moving quickly. The bike did have a large saddle bag that held my water bottle and could have held a book, bathing suit, lunch, etc if I had been riding to the Suttons Bay beach (which is what I'll do next time!).

Easy to reserve and complete waivers online. Mathew was great greeting us, instructing us on bike…read moreuse and at the end we parked our bikes and left. This was my first time in the area and riding an e-bike. I was grateful to have the power boost, especially on our way back from Suttons Bay when my legs were tired. The trail was beautiful to ride. Fantastic, friendly employees and a clean shop with great running bikes. Thank you!

my wife and i recently purchased Velotric Breeze after much research et al. we bought from the new…read moresalesroom in Traverse City across from Apache trout Grill. We are seniors. The bike is a gem and Lee (owner) is knowledgeable personable and great to work with.... making this large purchase stress free. i have no doubt service will be first rate. Overall... an excellent experience.

The best bikes! They had everything we needed. We were able to rent 2 bikes and put our 3 kiddos on…read morethe sears in the back. Worked great. These electric bikes are the way to go

Great service and cool products! Great shopping atmosphere too! The staff is knowledgeable and very…read morefriendly.

Rented bikes from here to follow the wine trail, and have to say the service and coordination was…read moreexcellent. The bikes also worked like a charm. They mapped out several spots for us to stop at, and worked with us to figure out exactly when and where they could deliver our prepared lunch. You don't have to book the wineries - they do it for you and give you a schedule. Even at the end, when had a few wines to drink and werent sure we would make it back - they made sure to tell us when and where to meet them so they could pick us up! One of the most scenic bike tours!

As you would expect, Traverse City is really a great town for renting good outdoor gear. We picked…read moreup some cross-country skis for the whole family to rent for a week from Brick Wheels and they were great -- efficient, helpful, and friendly in getting us all sized up and kitted out; good advice about where to try to find some decent skiing given the weather; and (in so far as I can judge) the skis all seem to be good quality too. If only they rented kayaks too!

Brick did a lot of work to get my really nice Trek riding really nice again. I want to commend the…read moreshop's technical department for its outstanding fault-analysis and recommendations. Wasn't "cheap" however, it was all necessary to return my Trek to "silent running". Now, my bike's a delight to ride..... Brick's shop is very competent and professional. They're my go to.

The staffperson working yesterday (Sunday) was very nice, but the rental bikes were not in good…read morecondition. My wife and I each rented hybrids, and it took me several tries to find a bike that seemed functional. Multiple had loose front wheels that wouldn't tighten, but after a few attempts the attendant was able to get one tightened. Sizing and fitting aren't really part of the process -- this was more of a "just pick whatever bike you want" situation. Soon after we left, I realized that my tires were underinflated, so we had to go back for air. And midway through our ride, huffing and puffing to maintain speed, we realized that most of the brakes were rubbing -- both wheels on my bike, and the front wheel on my wife's. At $40 for a half day per bike, this was a disappointing experience. If you're looking for a rental bike to bum around for a few hours, this might be fine, but if you want to go for a real ride I'd recommend renting elsewhere, or making sure that River Outfitters improves their maintenance practices.

WENT ABOVE AND BEYOND! Short version of the story: We rented out bikes and stopped at Hotel Indigo…read morefor a drink and parked our bikes out front. Hotel Indigo rented out our bikes to some of their guests so they were gone when we came downstairs. It was the last night of our trip and so we couldn't get the bikes back from the hotel to return them. The hotel said they would drop them off and didn't. The River Outfitters actually went to the hotel and retrieved the bikes for us and didn't charge us anything for going over time or the inconvenience after hearing our story. They were super understanding! I wish more companies would treat their customers like this.

LOVE this store LOVE the guys who work there. They did a great job on a tune up for my older bike…read moreand they also have a fabulous selection of new ones. I am so glad I found Einstein Cycles!

Very friendly, helpful and accommodating. I came with 2 little dogs and they hooked me up with a…read morecruiser and trailer. Had an amazing day