My bike had a flat tire so I called to see if I could walk in for a repair. The very polite associate on the phone told me, "bring it in and we will take care of you!" This is exactly what they did. They took my ancient bike in and got it up and running in no time. I made sure to wander the store finding things to buy. They are well stocked and organized and had good prices on everything. If you need to rent a bike or if you're in a pinch because your bike needs attention, Suttons bay bikes has ya covered! read more

Fantastic place to rent bikes in Sutton's bay! They delivered right to our rental in traverse city and had bikes for my whole family to enjoy. Keith was particularly helpful and even loaned me cash to get on the bus back to TC. Great spot and amazing people! read more

Great service and cool products! Great shopping atmosphere too! The staff is knowledgeable and very friendly.

Rented bikes from here to follow the wine trail, and have to say the service and coordination was excellent. The bikes also worked like a charm. They mapped out several spots for us to stop at, and worked with us to figure out exactly when and where they could deliver our prepared lunch. You don't have to book the wineries - they do it for you and give you a schedule. Even at the end, when had a few wines to drink and werent sure we would make it back - they made sure to tell us when and where to meet them so they could pick us up! One of the most scenic bike tours! read more

Suttons Bay Bikes - Wine at a winery! - Bikes Near Me - Suttons Bay, Michigan

Bike rentals, repairs, service, sales. Amazing staff.. super helpful. Rented three bikes with a baby trailer. They were super accommodating and helpful. The staff is very friendly, they have one trail super long 35 mile paved trail (Leelanau trail) starting right from the shop. But you could borrow a bike rack and take it anywhere you want. You could drop it off after hours. They charge you for the day rental but will refund the balance if you return it sooner than 3 hours.. they also do bike tours. They had mountain bikes and road bikes(hybrid). read more

Suttons Bay Bikes - Rear entrance . - Bikes Near Me - Suttons Bay, Michigan

Jordan was amazing and helped us rent E-Bikes for a long day on the Leelanau TART Trail. He was so knowledgeable about everything and answered all our questions. His customer service was top notch. We had such a fantastic day visiting many wineries and enjoying the trail scenery. We will be back! Great deal on the bikes too! Best price around. read more

Suttons Bay Bikes - Sutton's Bay Bikes - Bikes Near Me - Suttons Bay, Michigan

Welcoming, friendly and attentive team. Loved the e-bikes we rented and their orienting us as this was new try for us. We'll be back! read more

Suttons Bay Bikes - Suttons Bay bikes great location near Leelanau Bike trail, and wineries. E-bikes are the way to go! - Bikes Near Me - Suttons Bay, Michigan

My husband surprised me with an e-bike winery tour for our 11 year anniversary. It was amazing!!!! Jordan from the bike shop was awesome! He was positive and let us know that he would pick up our purchased wines throughout the trip, so we didn't have to carry them. If we were tired and done, he would pick us up. If we had trouble with our bikes, he was there! (We did not.) Our lunch was at the winery as preplanned! It was amazing! I cannot say enough good things about our tour. FYI, make sure if you do this you make it to Sutton Bay Cider, hands down the best view! We loved the cheese shop also! Thank you Jordan! read more

This place is fantastic! Every employee is very knowledgeable and generous with their advice. They are right off the 17 mile paved winery trail. We had the best time biking to five wineries and making a day of it. My husband and son brought their own bikes and the guys here tuned them for free and suggested some great suitable accessories. Highly recommend and will be back for sure. read more

These people are fantastic! I'm left wondering if each of the folks working for SBB's may have taken some type of vow to customer service. Like even to the tune that middle names may possibly BE "customer service". We were able to make a request for a couple of kayaks AFTER the facility was closed. While I anticipated just leaving a message and had fingers crossed that we MIGHT be able to get some for the following afternoon - July 4 of all days - Shawn answered, worked some magic, and was able to round up a couple for the following morning. Not only were we able to get them, but in the morning as we had initially hoped yethadn'tgottenOURacttogetherandcalledwithmuchadvancenotice. These folks were extremely friendly and helpful. Not only were they able to accommodate our (late!) request for use of kayaks, but upon delivery attempted to coordinate their other deliveries to give us matching kayaks, as well as offered to drag them down to the lake for us. OMG. I would be only mildly surprised if they offered to mount the kayak and paddle my lazy arse around the lake for me. Oh, prices. Very reasonable. This place, these people - the place and people to patronize and do business with! read more

Love this place! People are really good here. We ordered three bikes for 24 hours and head outside delivery. We didn't even have to go inside. You could schedule everything right online. They were closed when we went to return them late at night so we just locked them in the back with the locks they provided us. We had a great trip down the tart trail all the way in the TC in rolled the bus back! 20 miles in three hours stopping and sightseeing along the way! read more

Suttons Bay Bikes - Bikes Near Me - Suttons Bay, Michigan

There cannot be a better bike repair shop in Michigan! I purchased a used PAV3lightning from a private owner. Immediately things started to go wrong. Elliott, at S. B. Bike Shop got on the horn to the manufacturer and solved the first of many problems. Recently he went above & beyond finding a new switch for my burnt-out one and saved the 4th. of July holiday for me! What a guy! What a shop! Go there for all your bicycle needs! read more

Suttons Bay Bikes - Worksman PAV 3 repaired by SUTTONS BAY BIKE SHOP. - Bikes Near Me - Suttons Bay, Michigan

We where so appreciative Nick could help adjust 1 of our e-bikes hub & brakes. He got us right in & did a really great job. Really makes our biking trip much more enjoyable. Thanks Nick Next time I need a bike. I'll be making a special trip up here! read more

Wonderful service, wonderful store, wonderful people. What more can you say. I bought my bike there, tried to destroy it by running over it with my truck. They fixed it at a reasonable cost. I don't see why you would go anywhere else in the Traverse City area. read more

I am an avid biker but generally dislike visiting bike stores for repairs and tune-ups because of the machismo culture that often pervades these kinds of establishments. I am happy to report that Suttons Bay Bikes couldn't be further from this stereotype. From the moment I called to inquire about making an appointment, Brian was both helpful and kind. I dropped my two bikes off during the madness that is the 4th of July in Suttons Bay, but staff member Andrew still gave them a thorough going through at that time. Even though parts needed to be ordered, they turned around both bikes in an incredibly quick amount of time--less than 4 days. In a resort town, you would expect to pay top dollar for all services, but Suttons Bay Bikes has surprisingly reasonable rates (for example, they're currently running a $65 tune-up special). The bike techs will always discuss any estimated costs before they do the work, and I appreciated getting a fully itemized receipt at check out time. There were no surprises or hidden fees. My cousin regularly participates in Ironman triathalons, and he also trusts SBB to work on his top tier racing bike. They not only cater to tourists in town for summer tours on beach cruisers, but also more serious cyclists who ride through hundreds of miles on a regular basis. SBB sets an exceptional standard that far exceeds what you might expect from a small town operation. I look forward to making this my regular "up north" bike shop. read more

Suttons Bay Bikes - Bikes Near Me - Suttons Bay, Michigan

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Outstanding service. Had a Cervelo tuned up - new brakes and rotors and bike came back cleaned up!! I'll be back.

Really friendly service! Had a great bike selection, and helped us plan our day along the Leelanau peninsula. read more

Suttons Bay Bikes - Bikes Near Me - Suttons Bay, Michigan

These folks always do a terrific job with one's bike. What makes it so pleasant to visit is that everyone working here is, to a one, always in a great mood. This is no small feat at a store heavily dependent on a tourist/rental business. Recently, one of the mechanics made a judgement call, sort of following my lead, on a small repair for me. The fix did not work out and he subsequently re-did the work, including a new part, and did not charge me for the re-do. Great place. They will always get my bike business. read more

I can't say enough about this company. The customer service is exceptional. We had a wonderful day biking and wine tasting. The picnic lunch was delicious and they even picked up the wines we bought. read more

Suttons Bay Bikes - Bikes Near Me - Suttons Bay, Michigan

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I messed up my valve on my bike tire. They got me in instantly and had me fixed and ready to go in 10 minutes. Great service. Friendly staff. read more

My wife and I did their self guided biking tour of the wineries around Sutton's Bay. It was probably the best part of our anniversary weekend. Great value, good exercise, wine and beautiful scenery. Their friendly staff set you up and walk you through the map. They give you a water bottle and you get to order lunch from a deli in Sutton's Bay which is delivered to you at the second stop. When you buy a bottle of wine at any of the wineries on the tour you text the bike shop and they pick up the wine for you and bring it back to the shop. It was an excellent experience that my wife and I highly recommend. read more

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My wife and I rented a double person kayak from these guys. The price was good but we had to haul the think down to the beach and back up again. Overall not a bad deal but watch out if you are not keen on portaging your own kayak! The water of the bay was beautiful. read more

This place added so much to my vacation! They have a wide selection of bikes and I was asked what size and type I normally ride. It was great that they personalized what I rented based on how/what I normally ride. The inside of this little shop is trendy and well organized. There was a young staff of three of four and everyone was friendly. I always expect young summer workers to be a little aloof, but these guys were great. I ended up returning my bike early due to an impassable TART trail - it had stormed the night before and there were downed trees everywhere. I was comped my ride, which was overly generous. I grew up in the area and my sister worked in the video rental store that used to occupy this space - it is overwhelming to see how much SB has "grown up" and reached it's potential of being a destination that offers something for everyone. I know how cheesy that sounds but I'm seriously pleased with my experience. read more

This place was buzzing with families and repair requests during the 4th of July holiday. My fiance and I waited patiently and watched the staff handle the crowds with ease. Even though we didn't have a reservation (whoopsies, didn't think about that!) they found us 2 bikes, nabbed us helmets, adjusted the seats, gave us a map and pointed us in the direction of the trail. Offered locks to us if we were going to go all the way to Traverse City on the trail too. The Leelanau Trail was gorgeous, thanks so much for the wonderful ride! read more

Stopped by the shop with a little issue with my gears shifting and even though they were jamming with repairs, the tech took the time to help me out while I waiting. Very courageous, knowledgeable staff and a great selection of merchandise. read more

Super helpful staff - we've rented bikes and paddle boards from them and have always been pleased. Equipment is well maintained and they take the time to ensure kids have the right sizes; bikes, boards, paddles, etc. Always a pleasure to deal with them. read more

We had a great time riding the Leelanau trail, starting out at Sutton's Bay Bike store. Nick and Carl were really helpful getting us oriented towards a tour of the local wineries. We brought our own bikes and they provided maps, some insights about different winery routes to try and a great lunch, which Carl dropped off for us at one of the wineries we stopped at. (For a very reasonable rate they also rent nice bikes.) We bought a few bottles at different places and all we had to do was call the store and they went out and collected our purchases for us. Terrific experience and we look forward to next time! read more

Suttons Bay Bikes - From Willow in the trail - Bikes Near Me - Suttons Bay, Michigan

Great experience from start to finish! Nick is very knowledgeable and very friendly. Prices are great too! I highly recommend renting from Suttons Bay Bikes no matter what it is you need - bikes, ski's, snow shoes...great place! read more

When we got the bikes we loved them fun to ride highly recommend. Recommend bike trail

My 1st time in traverse city and on tandem bike as my spouse don't know how to bike, we had great fun biking on tandem for first time it was little too much for my wife,decided to make only one way journey on way back the bike shop who bought our lunch at our last winery stop gave us ride back to the shop. People at the shop were phenomenal very friendly and helpful we will love to go back there again. read more

Love this store! Nick and his staff are terrific, always friendly and very knowledgeable. Bought a road bike from them about five years ago and then bought two rental bikes that went on sale today. I highly recommend checking out this store if you're in Leelanau County and need a bike, paddle board or accessories. read more

They were great! We rented two very nice kids bikes for our 11 year olds and a tag a long for our 6 year old. Got to keep them for 24 hours and it was very reasonably priced. Very good equipment! Bike the beautiful leelanau trail. read more

Great biking wine tour today! They provide great bikes, good maps, awesome lunch and great service. One of our friends was late and they were very accommodating. Will definitely use them again! (If I every make it back up) read more

Great bike shop-- they make you feel welcome and they care about your questions and needs. The inventory is great and high quality. The team truly know what they are doing. It is a retail experience that leaves you feeling good. Steve S read more

Great people & great prices. Everyone at Sutton's Bay Bikes were very helpful and accommodating! Highly recommend this place.

We rented xc skis and tried the new xc trail between Blustone and 45 North wineries. The xc skis we rented looked brand new and were very nice. Nick was very helpful and knowledgeable. He knew of many great xc trails in the area. read more

This wanna-be "Tour" business was awash in chaos. Clearly under staffed and unable to address the reservations that they had taken for Wine Tours and equipment rental. The bike repair/service was even less competent. They may have had a good rep in years past, but it really is a thing of the past. Don't bother .... they will only make excuses and say "Sorry about that ...." ALOT read more