If you're looking for a top of the line company, look no further! H2O Sports Rental is fantastic! A…read morefew weeks ago we were looking to rent a pontoon to go out on Traverse Bay. A lot of companies charge around $600+ then they throw a $125 fuel charge on it as well. This was the average cost for a full day rental when I was looking. Then I came upon H2O Sports Rentals. I called the number listed and the owner, Nick, answered and was nothing less than professional and knowledgeable. For a full day rental, fuel included, was $400!! He explained everything and in order to book the rental, I had to place a deposit. There was 4 adults and 5 kids total. We rented the pontoon for the full day. Nick met us at the dock on time and went over the boat with me. The trip was amazing and the boat ran great! It's perfect for a large family wanting to relax on the water for a day. When we came back to the dock at the end of our rental, Nick again was there on time and helped us load it up. Without a doubt, I will be using this company again. Thanks for the amazing trip Nick!

Excellent experience with this company! Needed a boat for nine people and Nick got back to me with…read moredetails right away. Price was awesome, he answered all my questions and gave suggestions since we weren't familiar with the area. The boat looked almost brand new and he was exactly on time for drop off and pick up. We would and will be calling Nick again for our next rental!

Such a wonderful time! The boat was comfortable, the crew was friendly and competent, the sailing…read morewas fun, and the scenery was spectacular! Would recommend to anyone!!!

Captain Jason was great! Very funny and professional. Taylor the bartender was a great help and…read morewent around offering to take photos good people which was great! I would have loved some narration about the area but otherwise very relaxing and smooth ride. Cool to watch them adjusting the sails. $45 for a basic 2 hours sail. Comfortable seating options and two bathrooms on board.

We had such high hopes for a great day on the water. We had three families and rented a very large…read morepontoon and tube for tubing. We were told to be at the landing at 10:30 for an 11 o'clock reservation. We were greeted with a man very irritated with us dropping off our coolers and bags. Apparently we were supposed to walk everything down from the parking lot. Not a problem but we were not told and there wasn't a sign. We didn't need to start our day with attitude but no big deal. The boat shows up at 11:10. We now have been waiting for 40 minutes. Kind of irritating but we are looking forward to a good day, so again, we shake it off. We take the boat out and it immediately stalls. We can not go faster than a very slow speed. We tried calling for about a half hour with no answer. We finally get someone and they say the fix to this problem, is to go sit at the sand bar for half an hour. Didn't send anyone out, they just want us to go sit. After sitting for about 1-5 to 2 hours, trying to make the best of the situation, we tried it again and it's still stalling. After calling them back again, they were angry with US. We are now arguing with them by phone and text in the middle of the lake on our fun day out. They have no solution and the only thing they offered was to take $100 off of our rental. We couldn't use the boat or the tubes and paid $600 for the day. The last thing they said, as you can see from the picture of the text, is that we need to still pay for the gas and "congratulations" on making them give us money back. They couldn't have been more petty at this point. We would have been more upset with the absurdity of them asking that, but we didn't use any gas because THE BOAT DIDN'T WORK. They ended up refunding us $225 after all that. We still paid too much but it's not worth the fight. Sometimes things happen that are unfortunate, but to be treated so terribly the entire time was just not right. To get nasty with us and not even come out to see if they could fix the boat, was unprofessional. The text message was rude and uncalled for. I would not recommend this company and certainly would never use them again.

Our family of 10 had a great time scouting Long Lake in one of Rick White's pontoon boats. It was…read morewell worth the money. He is incredibly nice, accommodating, and the boat is in excellent condition. The boat included all the toys for the gkids and a map of all the islands we could explore. On a scale of one to 10 it was a 20+!!! We look forward to renting from Rick again next year.

Rachel at the front desk is super friendly, very informative, & has a great personality that makes…read moreus as customers feel like she genuinely cares about our safety & that we enjoy ourselves. Thank you for all staff that helped us today 8-19-22

We had a fantastic experience from beginning to end with our boat rental! We planned to have a…read moreboating day during our visit to Traverse City and we were told that Torch Lake was awesome so we decided to rent here. We called a few times prior to booking wth questions, everyone was helpful and friendly. The place was easy to find and we were checked in, paid up and on the water quickly. Instructions for driving the boat and navigating the waterways were thorough. The boat was brand new, nice and clean! Better than some rentals for sure. The best part was that there was some rain in the forecast so they kept our phone number handy and contacted us when the radar started to show inclement weather. Anyone looking for a rental in this area- Please look them up!

We had a great experience renting a Bennington pontoon boat from Henrik. Newer boat in excellent…read morecondition. He's very easy to communicate with, delivered the boat to the dock as scheduled at the house that we were renting. Had a wonderful time boating with the kids on Long Lake. Couldn't ask for a better experience!

We had the most amazing time in Traverse City and rented a beautiful pontoon boat from an amazing…read morerental service. It was a gorgeous boat - brand new, and the owner Henrick made drop off and pick up so easy. We would 10/10 rent from him again and look forward to coming back to the gorgeous lake!

Second year in a row renting a pontoon for the 4th. The whole DWS team is fantastic! Christian…read morehelped us get our stuff into the boat, explained everything in detail. At the end of the day, he helped us remove all of our things and insisted on carrying our bags to the car for us. Not to mention, the boat was beautiful!!! Basically brand new!! Becky who is one of the owners is the sweetest lady! We will continue to go back, year after year!

It's actually comical that this place has any negative reviews. This is the absolute best rental…read moreexperience we've ever had and we are coming back to rent from them for our third year in a row. They are incredibly well organized, polite, kind and helpful. It's wonderful to experience. The boats are beautiful clean and high quality, they even have floats, towels, sunscreen for purchase, coolers to use for your trip, complimentary ice, and more. They have rules to protect their property -- and you can tell from the quality of the rentals that they truly care about providing a high quality product. We love dockside water sports -- and the owners are so kind. Don't listen to the negative reviews.

It's an experience like no other. It was a phenomenal 2hr voyage. The captain and crew were beyond…read moreamazing. The ship was breathtaking and the history behind it is interesting as well. It was a great memory that I and the wife won't forget. I would say this is a hidden gem but the ships stick out too much. Thank you. Highly recommended

The crew was great! They were friendly, full of information, professional and happy to be on the…read moreboat for the evening sail. The boat was lovely and very well kept. It was great to be on that sail and experience the sailing life for a few hours. I'd definitely recommend the sail for anyone wanting to be to try something different. I enjoyed the experience, but would prefer a speedier ride. That is just a personal preference, but this experience was great!

Andrew and Brett from Aussie Watersports were fantastic to work with and extremely accommodating! I…read moreHIGHLY recommend their services for anyone looking to rent a boat in the Traverse City area.

My friends and I rented a boat from this place at a decent price, but then I felt taken advantage…read moreof by them. First off, the boat didn't have a full tank of gas and they charge a flat rate of to fill up the tank. We ended up having to pay the flat rate even though we only spent approximately 2 hours of cruising (tbh not even 2 since we anchored it and spent some time swimming) and we were supposed to have 6 hours with it. Secondly, the kill switch tether had gotten pulled out, which we weren't even aware that it had a kill switch. We called for help and none of their employees could help us. The guy on the phone said to sit tight and let one of their employees come out and handle it, which was fine, but their employee got there and couldn't help us out. As an employee of a boat company, who comes out to help the customers who get stranded in the water, they should be trained with the basics of what to look for. Well, this employee didn't know to check for the tether. Don't get me wrong, the employee was absolutely nice and actually a cool guy. He spotted what appeared to be an oil or gasoline leak and at this point I was thinking this was out of our hands, after all none of us are boat mechanics. Finally, we get towed back, with no one knowing it was a kill switch tether and thinking it was an engine problem and had gotten charged with a steep price after they found out it was the tether the next day. Since none of their employees could help us out with the issue on why our boat suddenly stopped working and it was something as simple as a kill switch that we had no idea about and neither did any of their employees as well, I feel like we got scammed. This place seemed like a good place at first, but after this experience, I'm never going to take my business there and I feel like you should know why. Thank you for reading my review, I hope it helps!