The worst Einstein I have ever been to. The slowest service in the entire world. Say in a line for 40 minutes, unbelievable. Managers get on top of it. read more

Savory breakfast or lunch options! Loved the farm house bagel! Ham, bacon, cheddar, gravy sauce and eggs on a warm bagel. So perfect for brunch. read more

Einstein Bros. Bagels - Farmhouse bagel - Bagels Near Me - Layton, Utah

Einstein bagel Layton location (897 N. Main St, Layton) has very unprofessional workers. I have been waited for my order what I made on the Doordash website to pick up at store. However I had to wait for 35 minutes then finally they said that they didn't have the ingredients so I had to wait another 20 minutes to get the sandwich. They even didn't say sorry. They were not to busy at that time. They just didn't pay attention to their customer. I worry that this location might go to very bad business because of those very unprofessional employees. read more

Just got home from this place after waiting for over 20 minutes just for a coffee and a simple, pre-made bagel. The lady at the register was extremely rude when calling out customers names. At one point she called out a name and rudely raised her hand like the little emoji reception lady, no longer than three seconds after the customer didn't hear her. Also never called the name again. Sorry I wanted a coffee this morning, lady. read more

This is absolutely unacceptable! I went in to Layton location to get bagels for myself and my SO. Brought them home had one and it was fine. I woke up this morning to have my other one to find flaked off nail polish on my bagel. It was left in the bag from when I brought it home, and I don't even have nail polish anymore or even wear it! Threw it out because God knows what else could be on it, didn't even bother eating the other ones I got. So disappointed in this location! read more

Einstein Bros. Bagels - Flakes off nail polish on my pretzel bagel I wanted to have this morning, not anymore. Ew!! - Bagels Near Me - Layton, Utah

Filthy! I wont go back. I was the only one there and every table was dirty, garbage was over flowing and 5 employees hanging out in the back. It was gross. read more

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Our visit would have been entirely forgettable, if not for the employee coming to our table THREE different times to ask my husband about details of his order. Maybe I should have said, our visit was entirely laughable?! But at least the order was correct? I suppose that is what really matters. My bagel was fine. My kids didn't like the "bagel bites", and I wasn't a fan either. They were too soggy. My husband ordered a sandwich, and it was "fine" too. There were two employees working behind the counter, while we were there; but only one seemed to be doing any work. It was that one that approached us 3 times, to ask about the order. Our food didn't arrive very quickly. And during the time we were waiting, it didn't take me very long to ascertain that Einstein's isn't a kid-friendly place. There were no high-chairs. And no kids meal options. The patron demographic in the store, already, were people that appeared to have just finished at the gym, and several empty-nester-age ladies. None of whom seemed happy to see a family walk through the door. I wish Einstein's had a drive-thru window. I definitely wouldn't go back with kids in-tow. And let's face it... Since I rarely go anywhere with out an ankle-biter, or TWO! I probably won't be seeing the inside of Einstein's again. read more

No common sense behind the counter. We waited 10 min in line to order. We ordered three plain bagels. Un-toasted, un-sliced. We'd noticed they were low, but saw they had the three we wanted behind the glass. We were then charged and we paid for them and proceeded to wait more 5 minutes for them to give us our order. Then the woman who took out order proceeds to tell us they're out of the green chile bagels and offered to give us the six cheese bagels instead. Mind you, the six cheese bagels cost less and she didn't even offer to refund the difference or make up for their incompetence. We left empty handed and lost 15-20 min. Einstein Bagels are delicious,...It just appears that Einstein's as a whole, needs to devise a better, more streamlined system to serve its patrons.This particular location is by far the worst and most lacking of well trained persons serving behind the counter. Guess I'll have to grab an over-priced bite at the SLC airport now. :-/ read more

The usual breakfast bagel was so salty it wasn't edible! Such a shame that they ruined it

Service was good. Bagel was good but it was extremely small. Think of rolling play dough into a snake and folding it into a bagel. Yeah, it was literally that tiny. Two of these "mini" bagels with smear and a parfait will set you back $10. If I forget and go back I hope I remember to order two bagels because I am hungry. read more

I walked in and up to the counter and stood there, feet away from the employees, for a good several minutes before anyone acknowledged me. Eventually I ordered two cold brews with sweet cream and they charged me accordingly, then I waited long enough to wonder how pouring cold brew was taking so long before being told they had been out and had to make more. Well that's iced coffee, not cold brew, but at this point I'm just trying to get back on the road so I'm willing to eat having over payed rather than try to get the employees attention again. Take my iced coffee and get out of there, take a sip, and hey its all grounds. Phenominal. Utterly undrinkable iced coffee for the price of cold brew and a staff that can't even be bothered to say hello to me. Glad I don't live around here and can't come back accidentally. read more

Horrible customer service. I'm amazed that the female employee would treat customers this badly. Business is so good they don't care if I mention this to 65+ co-workers? read more

Foods good. Service was good. Not a clean table in the place. Get a broom guys! Very messy.

these people can't make a sandwich if their life depended on it. Every time, and I mean EVERYTIME, the sandwich is wrong. I get a refund with ever sandwich I buy!!! all I ask for is thing to be left off, and they either put it on or only give me a patty! please run to the South Ogden location. I used to work at that location and they are a thousand times better. read more

If you're from anywhere near NJ or the tri state area and know what real bagels are, you will be pretty disappointed in the quality of the bagels here. The plain bagel with cream cheese isn't half bad, however the bacon, egg and cheese bagel is not great to say the least. Staff is friendly however. read more

I usually order the tasty turkey but only turkey and cream cheese! They usually will charge me a little less because of that! This particular day I ordered 2! The lady who ended up being the manager rang it up even more if I had been charged for a tasty turkey and on top of that she charged me for an extra potatoes also! I asked her why is it so much and she said I don't know! Um you are the manager who rang me up and you don't know! She was rude! The fact that she's a manager and lazy was just plain awful! I got in my car and looked over the receipt! Notice what she had done and called her to tell her she had no business being in customer service if she blows off customers! I threatened to call upper management and she changed her tune! If you can't handle being a manager then get out of it! I no longer go to this location and I've been coming here for over 1 read more

Great for the morning! The staff is friendly and the food is usually great! I know them for having the best bacon spinach paninis in the state! They have picked themselves up lately and improved, I'm impressed. Great job management! The only thing I can complain about is the trash, sometimes they are overflowing. read more

This place needs a make-over, including employees!! My wife and I have been going to this place for sometime but this place is going down the tubes. The last 2 months or so they have been making crappy Lattes and they are not worth the money that we pay!! There is one guy who makes Lattes and I told him today that this Latte does not taste good. I watched him make it and he was to Lazy to get another bottle of vanilla mix so he just used the existing bottle with very little in the bottle. Come on clean up your act! read more

Went to the Layton Einstein's this morning. Apparently their system was down because it was cash only! I ordered a dozen bagels to go and it seemed to take forever. No smear, no drinks, just bagels. It seems dirty in there too. Tables were dirty and it had been awhile since the drink and condiment area had had any attention. read more

I was there for 25 minutes to get one bagel. They weren't very busy. They were making up the boxes before they would make my one bagel. Several people that came in after me got their food first because they ordered bagels by the dozen. read more

This has to be the worst location I've ever been to. Rude service (all kids) and when I got my bagel home there was hardly any cream cheese on it. Of course I am home already..... not going to go back and complain....We ordered 4 bagels with cream cheese and all 4 were dry. We will never go back to this location. Nothing about these bagels are worth what they charge anyway..... read more

I have been in several times to this location, mostly because I love their bagels. But consistently it seems the staff are just not trained in great customer service. I am rarely thanked for coming in, and often the cashier doesn't talk, they just tell me my total and take my money. There is often slow service. I could easily go to another place, which I may consider doing. I just don't get a good vibe there, and often don't feel appreciated as a customer. read more

I was there with my sister when the guy at the counter was being very rude and actually YELLED at my sister. Then later on asked if my sister needed help, then cut her off when she was telling him what she needed help with. Very unprofessional, his beard was not groomed either. My fix to this problem would be to get rid of him. read more

Went to Einstein's at noon today and planned to order the dozen deal with two smear tubs, I noticed a lot of the baskets were empty but didn't think anything of it because it's happened before and we just had to wait for them to bring out some more but when I went to order the girl said everything that was out was what they had and they weren't bringing more out. She wasn't apologetic and did not have a very good attitude when we were trying to decide (which took us a minute considering they were out of every bagel we were planning to order). Not sure if it's their policy or if it was just laziness but to be out of everything at such an early time in the day is pretty ridiculous. We ended up only getting a few bagels which were finished quick so I'll give them that! read more

Einstein's is turn food on it head. Never did I thought that bagels is a all day meal and they make it work! Love the food and the knowledge the workers have is great! Congrats to the managers at this place read more

Very disappointed. Took over 30 minutes to get our food. They ran out of coffee...coffee for Pete's sake! When I told the young lady at the register she rudely said "well there's decaf" and then proceeded to bring out a pot of dark roast, which was old I'm sure. Then, the muffin we ordered for our daughter wasn't even given to us while we waited for our two hot sandwiches. When the sandwiches were brought out, they were ICE COLD, and when I brought them back and talked to the manager, he simply said "well I just made them sooo..." so I demanded a refund. He gave us cash back, but still charged us for the coffee...terrible experience, we are currently at Dunkin Donuts with hot food and fresh coffee...Won't be back. read more

Did a last minute phone in order and they had it ready super quick--within the 5 minutes of me calling it in. When I arrived I walked up to the counter and picked up my bagel box and walked out. Very quick and friendly service! read more

Expensive but really good. There is nothing that competes with this place in Utah when it comes to a bagel, or a bagel sandwich. I wish they had some competition. read more

I would have to agree with another Yelp review. The "service", if you could call it that is typical northern Utah. The staff has No common sense, no thinking skills and will even talk back to you, the person who keeps the staff here employed. I walk in and there is no one at the register to take my order. There are people behind the counter, however doing remedial tasks that aren't time sensitive like sweeping crumbs, organizing orange juice, etc. I patiently wait for the crumbs to be swept since crumbs get annoyed while they are sitting on the ground and human customers don't mind waiting. Once the crumbs are swept I get helped. "Can I help you?" "Yeah, I'd like a French Toast Sandwich" HHHHUUUUNNNNHHHHH??????? If only I was paid $1 every time a Northern Utahan grunted HUNH at me I could fit in by buying a new F350 dually diesel truck with a 4' lift no mud flaps and stacks. I repeat myself a little louder to help her focus on the customer and hear me. "I want a French Toast Sandwich!", I say. "HHHHUUUUNNNNHHHHH??????? , You don't have to yell at me!!!!!", She said. "I want what is on the sign." I say pointing at a large 3' by 4' sign right behind her. "oh, anything else". She said. This location also has messed up orders as well in addition to being rude and taking customers for granted. Its frightening to think that airbags and aircraft parts are made in this town. read more

I've always been satisfied with Einstein Bagels. Always a positive experience. Their service is great at this location and the food quality is there to match. They have a product line to match anyone's needs. read more

I have gone here for years. Service was unbelievably bad. The young man taking the order was either training or just unable to process the orders. Either way their should have been someone assisting him. It was not this way in the past. Like their bagels but not worth the bad service. read more

Waited 30 minutes for a bagel with just plain cream cheese, they were all out of bagels by 10 A.M, and they were all rude.

The staff is nice but there's no reason I should've waited over 30 minutes for a bagel that you cut in half and put smear on. My time isn't worth $3. Stop standing around talking and do your job. read more