The staff at this location is absolutely horrid. The signs to order are in one area and the menu is in a totally different area. There's no sense of urgency at all with anyone. No smiles, no come again. And I won't. read more

This is the worse Einstein Bagels I have ever been too. We walked in and stood behind a customer in the "order" line who was ordering a dozen bagels. The employee assisting her saw us standing in the "order" line and the other employees behind the counter saw us too. We stood there for almost 10 minutes until the employee at the "pay" window said orders are being taken by her. There is no signage stating the orders are being taking at the "pay" window nor would I expect to order where I pay as this practice is not done at any other Einstein Bagel I have been too. As a reward member, I have come to expect a certain level of customer service at any Einstein Bagel I visit. I will not be returning to this particular location due to the staff. The staff was EXTREMELY unfriendly. I strongly urge leadership to take immediate action to rectify the issues and improve the quality of your customer service or this location will continue to lose business. read more

I ordered 2 sesame bagels online, one with jalapeño salsa cream cheese and the other with almond butter and yes I ate both because they were absolutely delicious! I ordered about 15min in advance my order was ready quickly and the service was great! The ambiance is not that great as there are no tables to have a quick lunch break on. It's more of a quick stop and go lunch type of feel. Anyways I ended up ordering a small tub of the jalapeño salsa and almond butter shmear so I can enjoy with other things at home, that's how much I loved it! Highly recommend those 2 shmears specifically! Good Eats y'all!:) read more

Yesterday I received my complete wrong order and I called in when I arrived home. I returned today and with no issue whatsoever they replaced my whole order on the house. I then asked to purchase a couple tubs of spread for my bagels. They would not let me buy them they were also on the house. So blown away by the customer service and level of respect this establishment has for they're customers. Not to mention they have the best bagels in town!! This is the sunset and Stephanie location. Very clean inside The refreshment coffin is always full. The employees are very nice all the time. read more

Einstein Bros. Bagels - Bakers dozen - Bagels Near Me - Henderson, Nevada

Absolutely does not deserve your business. Ordered ahead to wait 30 minutes and walk out. Other patrons that ordered ahead or were doing deliveries all asked and eventually complained about the wait time. At one point a team member told everyone it was going to be 30 to 45 minutes for anyone who preordered or for food delivery. When a guest asked why and why were people who just walked in getting their food first she was snapped back with "sorry that's how it is." As it escalated, instead of the team member staying professional and trying to diffuse the situation they decided a yelling match and sarcasm was appropriate with an eventual B!TCH being thrown out. I walked out and will be demanding a refund of my money on the same app I preordered for absolutely no reason. "Business manager" don't bother with replying to this post. No I won't attempt to make your business better through feedback, no I won't fill out a survey, no I don't care about whatever free gift you'll give to entice me. Clearly it's an ongoing issue if you check the multiple posts. TLDR unless you want to be verbally abused for asking where your order is after 45 minutes and have at least an hour to waste waiting for a bagel sandwich, don't bother coming here. read more

Horrible service. I ordered my bagel but wanted to pay with two forms of payments. But because the young lady on the counter was unable to do Simple math she proceeded to tell me she didn't "think" she can split into two forms of payments. While she said this she pulled out her phone. She didn't try to ask for help she didn't even attempt to process the transaction. read more

I was not good as how I remember it and the bagels did not taste very fresh even though it was late morning.

Haven't been to Einsteins for a long time. Service is too slow at the location and it is always too cold to sit inside for more than a minute. However, my husband surprised me when he came home from the gym with a Lox and bagel sandwich. Question: When did lots and bagels not have cream cheese on the Bagel. Very, very disappointed. read more

10/10/24 10:23 am- I placed my order through Uber eats- waited 1 hour for deliver to NOT receive my food. I get Nauseas when I don't have breakfast so I ordered from this place. The INCOMPETENTE employees working there this morNing didn't check the order & I didn't receive it; only my colleague received their food. I called them go let them know and the girl that answered didn't even care. She was very nonchalant about it. I see the reviews at this location are very bad & I now know why. Making the food, placing it in a bag Is not rocket science. Apparently this store needs competent employees and maybe then this location will have better reviews. Ridiculous ! read more

I don't understand why it's so cold in here you all need to turn down the AC and not make it super cold read more

Einstein Bros. Bagels - I don't understand why is it so cold in here you all need to turn the AC down - Bagels Near Me - Henderson, Nevada

What's the point of ordering ahead when you have to wait an additional 10 minutes because they are making walk in orders?? Grab and go is a joke at this location. This is the second time I had this happen and the second time my order was wrong. How hard is it to mess up a bagel sandwich and a bagel with PB? Find a different location or don't bother. read more

I ordered a breakfast sandwich through door dash. The sandwich was made to order and amazing!

Need a quick Grab and Go box of bagels? This is the spot. Location is pretty convenient and quality has been consistent. It does get a little busy during the morning rush, but the line moves along. The bagels are soft and fresh and if cream cheese is added it is a bit heavy handed. I like cream cheese, but if you only want a little just make sure you specify. My favorite bagels are the Nova Lox bagel (smoked salmon, cream cheese, capers, tomato, and red onions), the pepperoni pizza bagel, the Everything bagel ( when I'm feeling East Coastish), and the blueberry bagel with strawberry cream cheese. The hazelnut coffee is pretty good too. You can't go wrong with some coffee and bagel to start your day. Also, they do catering boxes for like breakfast and lunch so it's super handy when you are not sure to get the office or class. Just order in advance so that they have time to prep. Enjoy! read more

Einstein Bros. Bagels - Latte over ice - Bagels Near Me - Henderson, Nevada

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I got the maple house egg sandwich to try it and the entire thing was burnt. That's all you could taste. I'm extremely disappointed with this! Both sides were completely charred. My boyfriend got a farm house and his was completely fine mine was burnt to a crisp! read more

Einstein Bros. Bagels - Maplehouse egg sandwich - Bagels Near Me - Henderson, Nevada

staff is slow disorganized not interested in delivery orders always a drag going in there

I went in at lunch time to get a samdwich. There was only one person in front of me. I ordered a mn untoasted turkey bagel sandwich. I asked for my money back after waiting for 10 minutes and my sandwich had barely been started. There were more staff than customers and it was like my food was an inconvenience. read more

Man, I love Einstein's Bagels so much but I always have issues at this location and I'm not sure why. The food is always delicious, fresh and filling! I am a vegetarian, so I normally get the Avocado Veggie Egg Sandwich. I add a second egg and enjoy it on an everything bagel. I always order through the app, which can cause problems too. Whenever you order through the app you can get a free hot or iced coffee, and the last few times it hasn't allowed me to add the coffee to my order. The problem for some reason with this location is the service. Every time I order here my order is incorrect and I am always missing something, without fail. Usually I get skimped on sides. The milk and creamers are always empty, even when I go decently early. I have been close to closing time and that was understandable. But the whole coffee bar is frequently messy and sticky and not stocked. I haven't really had a positive experience with the employees. One time I went and I waited 15 minutes for just one hash brown as the employees were standing around. Again, the food is always great but the service is a problem every time I go. read more

Einstein Bros. Bagels - Egg Sandwich - Bagels Near Me - Henderson, Nevada

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My husband and I stopped in for cold coffee drinks but ended up with an iced tea and a fountain drink instead because this location didn't have the new coffee drinks anymore. We ordered bagel turkey sandwiches to try because we were hungry and it looked good on the menu. We waited awhile for our order only to be told they didn't have the coffee drinks so the assistance manager was kind enough to comp us some of our meal and she gave us free bagel and smear cards. We have given this location many chances to improve-hoping each time we return, it will finally be the one...however sadly this hasn't came to fruition. We are moving so we won't be returning and even if we weren't moving we would avoid this location like the plague. There is always something going on there and in the past I've written corporate in Colorado. They still can't get their act together and it's unfortunate because this location may have had potential. read more

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Prompt service, fresh bagels and awesome staff. Online order was ready upon pickup. Food was still warm. Great start to the morning. Cheers! read more

Einstein Bros. Bagels - *Everything Bagel with veggie cream cheese *Egg White Avo tomato *Vanilla Cold Brew Yummmmmy - Bagels Near Me - Henderson, Nevada

Ordered a bagel with no tomato and they kept the tomato and took off the bacon... Guy at the register was nice.

The bagels were perfect tasty, soft, and fluffy. However the Bacon was soggy and turkey sausage tasted like it was steamed or something either way they were terrible inside our breakfast bagels. I feel like it's better to just eat the bagels by them self instead of doing the breakfast bagel. I had a the avocado breakfast bagel with Canadian bacon and eggs whites and my whole sandwich was cold I don't get it I was pretty disappointed also the service was not friendly and slow. The spread on the farm house bagel was the only yummy thing paired with the hash brown bagel. read more

Had this delivered via Doordash today because for some reason, a bagel really sounded delicious this morning. I believe they are open for takeout right now with everything going on with COVID. It does seem like their hours are a tad bit shorter, too, so make sure you check their location for hours of operation before you pay them a visit. My husband ordered two breakfast sandwiches with sausage, egg, and cheddar on a plain bagel. I opted just for a cheese bagel with almond schmeer (don't knock it till you try it!). The Doordash app does allow you to put in how toasted you want it. I just put a little toasted, but mine did come a little too toasted. Not the biggest deal! It was still rather tasty. If you've never had the almond schmeer before, you're truly missing out. It's sweet and delicious, and weirdly enough, goes really well with the cheesy bagel. I highly recommend. This bagel delivery was really just what I needed this morning to put some calories in my tummy before a day full of work! So yummy, I spaced on taking photos of it. Better luck next time haha. read more

They messed up my order the day before I had already left came back the next day with card statement for refund they said should of called that day. I literally went back the next day .. Lauren didn't authorize it poor manager . read more

sorry but i go there almost every weekend sometime stay sometime to go always get lox and bagel two off them look like its getting worst everytime today was almost a joke i almost went back to show them and ask if they were joking there was barely any lox maby two pieces the size off a quarter no capers thank god i always bring my own there was no lemons available or any black pepper i no times ares tough but please dont cut to much and on top off it the bagels ares smaller place is always busy good for them but dont cut so much read more

Yum! I was craving a bagel and luckily Einstein bagels is open for pick up. Walked in and ordered they have specials on mondays for bagels ,13 bagels and two cream cheese spreads for $13 . Staff was friendly and welcoming, plus helped us with suggestions. Bagels are made fresh everyday and delicious, various flavors and the coffee may seem simple but delicious strong brew. They have an app where you can get points for purchases as well as discounts. Going in the location it self is very well lit as well as very clean. Thank you again for making it an easy and pleasant visit will be back for more !! read more

Einstein Bros. Bagels - Nova Lox & Bagel and a farmhouse delicious!! - Bagels Near Me - Henderson, Nevada

Einstein's is always a winner for coffee and breakfast when Starbucks is not around. This location was busy this Sunday morning and had not enough staff to run the place. They are doing the best they can though. After our order and a 30 min wait the order we had for our farm house egg sandwich and coffee cheese cake was lost. So I went up to Dreya whom called out the orders to the back and went and got them herself to fulfill our order. Thanks Dreya you Rock and made Sunday morning great because you made my coffee too, a black and white mocha. read more

Einstein Bros. Bagels - Breakfast with twins! Fruit and coffee around! - Bagels Near Me - Henderson, Nevada

Just left this location and was hungry only to find my all nighter breakfast sandwich is cold with unmelted cheese. Do you guys not melt your cheese on breakfast sandwiches ? read more

Einstein Bros. Bagels - The all nighter with unmelted cheese - Bagels Near Me - Henderson, Nevada

Place looks like they are closing. It was dirty. There are no tables or chairs. I don't think I will be back read more

Einstein Bros. Bagels - Bagels Near Me - Henderson, Nevada

This place has really disappointed me. Me and my husband used to come here all the time and we loved it but this past year it just keeps letting us down. Today my friend's food came cold, cold cheese, cold bacon, and mine came extremely dry. They didn't put any cream cheese on my sandwich and if you've eaten here before you know the cream cheese is what makes the sandwich! Safe to say I don't think I'll be coming here anymore.:( read more

Great bagels and service Took our family for bagels and coffee every one was vert happy read more

coming from New York, these bagels aren't the greatest but also not the worst. they weren't really soft and fluffy like they are back home they're kinda thin and tasteless. the specialty bagels have a good taste to them though. i the spinach florentine roll/bagel wasn't so bad. the staff here was nice! but i'm not a fan of a chain bagel places read more

Einstein Bros. Bagels - sesame seed - Bagels Near Me - Henderson, Nevada

Loved how easy and seamless this experience was. Ordered through the app, and had all customized ordered made perfectly, and picked up without any issue. For anyone who ordered ahead, just know that pick up is on the left side of the store. Didn't have to wait in line for pickup whatsoever. read more

Einstein Bros. Bagels - Egg, tomato, avocado and bacon breakfast sandwich with everything bagel. - Bagels Near Me - Henderson, Nevada

On Sunday 1/19/25 the experience was awful the girl who took out order was really nice only reason I'm giving 2 stars is due to the guy who they had making the sandwich and the manager/supervisor who honestly wasn't doing much to rectify or fix the flow of the store it was busy and there were 3 remakes in a row we had went up got a ticket made for a remake and yet still had to wait ten minutes for a turkey and avocado remake another customer after us who had a remake after us with 2 sandwich got it in 2 minutes witch was crazy to me and only then did the manager start to help him get the orders out.we at that point had to Stand right in front of the display and watch the guy make our order and he still made it wrong when we could see the add one on the screen from where we were standing and when we pointed it out he rolled his eyes at that point I made sure to not grab the order so they could just fix it since I know you can't take food back once a customer had touched it and a the that point I just wanted him to just add what was missing since we have been at the store for almost 35 min for 20 the actual sandwich and 10-15 for the remake I'm not even going in to the fact that the sandwich were made like he was just throwing stuff in there. read more

Avoid this location if you can. Multiple instances where we've received rude customer service as well as very long wait times for simple orders. I understand times are hard right now for everyone however I personally think they should be thankful they're busy and not dead and closed like other shops and restaurants. The manager at the register basically responded to my simple question (super loud for everyone to hear) that if people wouldn't stop coming in she could make more bagels that they're out of stock. How embarrassing... Well, couldn't another employee make more bagels since you're at the register or can't you switch out for someone else to make the bagels? Regardless, I asked a simple question and she came at me like it was us, the customers, fault for coming in and wanting to have their bagels.... As she went back to try to help the other employees she said out loud for all to hear "we're almost to the end of the light of the tunnel" while there were still 4 people in line trying to order. It was only 11am and they close at 1pm. I don't understand why she felt the need to share with the entire room her frustrations. We understand it's busy and I'm sure we can't fathom what's going on behind the scenes... so we're okay with the fact that we waited 25+mins for 3 bagel sandwiches two weeks ago. But today, it took 25+mins for one simple toasted bagel. read more

Bagels are great but the staff is consistently so rude. For such a simple and quick transaction they find a way to make it unpleasant every time. They get put out when you follow the signs to for "ordering" which are wrong rather than taking them down. I dread going in there. The stars are for the bagels and that one time the girl was not completely rude.... Not happy to be there but not rude. read more

Unprofessional!! I walked into this Einstein as I have on a Saturday for the last 6 weeks straight. My Saturday usually consists of me washing my wife's suburban, grabbing an iced coffee at a different establishment, filling said suburban with fuel, then lastly a toasted plain bagel with strawberry cream cheese, plus two extra cream cheeses for the week and whatever the kids and I pick out to eat for breakfast. That being said today I walk in, there are two people waiting for food, and two ahead of me in line. Outside two old guys that are there every week were there, so the store did not appear busy. I guess I was mistaken. Extremely mistaken! So the woman ahead of me ordered 1 bagel with some sort of cream cheese. Anyway someone else was at the pay station, she was trying to "socially distance" so she stood back like 10 feet. The lady tried to get in to pay after the guy ahead of her left and was yelled at by the employee that she was extremely busy. I looked at the customer and I said she gonna treat you like that I think your bagel is free then. She got a chuckle and said nah I'll wait. Well 10 minutes go by the cashier lady still playing solitaire with a stack of receipts. Well the lady had enough I guess and said you right mines free I don't have all day to wait for this bull$h!t. I said well you have a nice day. She then told me I was the best thing about her visit to this place today. Well as I waited for my toasted bagel I was yell at for violating "Covid" rules. I was then the center of attention to the rest of the patrons. Made me feel nice and welcome. Well I guess the streak will end today and I won't return. Thanks for the welcome feeling and awesome job on how you treat all the other paying (or not) customers! read more

I love Einstein Bagels and already assume it's going to be busy on a Saturday morning. However, the cashier was rude, they forgot the twice baked hash-browns. When we went back In to ask for it , they had forgot it in the oven and they got burned. Took 20 min to get a new batch and I'll share what we received. read more

Einstein Bros. Bagels - Wth am I looking at? - Bagels Near Me - Henderson, Nevada

=) =) =) I don't care for breakfast, but I most def love bagels. Forever and always. I enjoy stopping here here and there for a quick breakfast/brunch and grabbing freshly squeezed OJ or strawberry lemonade. One day I got a latte and wasn't too pleased with the taste, but the crew hooked it up and fixed it by adding a bit more hazelnut. Thanks! read more

Einstein Bros. Bagels - Bagels Near Me - Henderson, Nevada

I usually write glowing reviews for businesses that we go to but unfortunately this time I have to write a review that won't be good. Went into this location on a Saturday morning. I was standing in line with a couple of people waiting for someone to help us. There are 2 signs indicating ORDER HERE and PAY HERE so of course we are standing in the Order Here waiting to place our orders. A young lady then proceeds to TALK into the wall telling us that this window was closed. While I don't mind that I needed to move to the other window - I take exception to the fact that she couldn't turn around so that we could clearly hear what she was saying. The other young lady working the PAY HERE window apologized because they were short staffed that Saturday morning and as she saw people coming into the ORDER window, she redirected them to the PAY HERE so that she could assist them. This young lady had a smile on her face while helping and she deserves Kudos while the other one, I would consider writing her up or getting rid of her. While I understand being busy- it only takes a second to properly greet customers of changes. read more

Always great food!! Order from them all the time. I only had a couple issues but that was more with DoorDash.