Is it in Einstein's employee manual that all employees must be absolute dingbats? Every time I go to this location (and all locations, for that matter) they get my order wrong. This morning, at 7am, they were out of Honey Whole Wheat bagels. At 7am! They then completely messed up my order with the wrong bagel and no shmear. I'm honestly not surprised, but like come on! read more

I used to love coming here but the quality in service has gone downhill. The past three times i've been here they've messed up my order in ways that are hard to look passed. The first time I came through the drive through and ordered two bagels and a drink and by the time i left i noticed they only gave me one bagel. the second time i ordered two avocado toasts and a bagel and again i only got the one avocado toast. This last time i ordered a cinnamon sugar bagel with strawberry cream cheese. I received a six cheese bagel with strawberry cream cheese. edit: finished my chai latte and found something chewy in it read more

Check the review from Jeffrey S. for explanation of how I found myself at this Einstein's. But just to clarify, I WON the coupons after I ran a 5k. Don't discount their specialness. I have eaten their bagels in the past and always found them to be tasty, particularly when they are warm and fresh. I remember really enjoying a cinnamon sugar one. However, I've been here once for breakfast and then this time for lunch and I have not been impressed at all. The menu is a great read. They seem to have much fresher, healthier, more varied options than most chains around. However, the execution is very poor. Fresh fruit is a few pale chunks of stuff in a little plastic carton. The salads are pre-packaged. And ya, I watched them pull my chicken panini out of a freezer drawer wrapped in saran wrap and throw it in the microwave. I can do that at home! In fact, that's one of the few things I CAN do. So, why would I go out for that? Result? Limp bread, one side so soggy it was inedible, cold-in-the-middle big slab of processed chicken meat product, soggy roasted peppers, pepperoni (which is hard to do wrong) all held together by some pretty tasty pesto. All in all, the sandwich tasted ok, but it was $8 for that with a little carton of salad. hmpff. Sorry. Not gonna do that again. read more

One of the best Einstein's that I've been to. Friendly manager and staff. New menu is tasty!

I wonder is the 5 star reviews are placed by the management? This Einstein branch is sub, sub par. They are slow. They get the order correct 1/2 the time. Don't waste your time and money. Tony G read more

$2.19 for a large TWENTY ONE OUNCE drink is ridiculous! I love Einstein's, but get your large cups back. If you are worried about environment at least make a refillable cup. Bad bad bad. read more

While their actual speed in getting food to table was impressive, what was not impressive was their service which according to me was poor as we had to wait over 5 minutes to be attended to and another couple of minutes to be billed in spite of us being one of only 2 customers in line. They had only one person attending the counter and despite having other people like 4 of them did not attend to us for a while and it is due to this reason I give them only 2 stars despite their bagels being good and tasty read more

See all

The bagels are nice and chewy. The shmears are tasty and creamy. And the service is quick and very friendly. "Bu...bu...bu...their bagels aren't as good as the Jewish deli in X part of New York" you say. OF COURSE NOT. This is a chain throughout Utah, and they do a decent job with the bagels. And I've yet to find a better bagel in Utah (which, granted, isn't saying much). But there you have it. read more

Thought we'd grab a nice sandwich and go on a hike. Family of 4, orders sandwich's and goes through the drive through. At the window we pay and have to wait extra time for sandwiches. Not that long later she hands us a bag and we head out for the hike. Up the road 5 mins we check and only have half the order. Turned around, returned, entered store and they just seemed normal about it. Checked the bags contents, made a few more Sandos and sent me on the way with one Sorry. We get to our destination and find sandwiches are missing ingredients, no bacon! 1 star today, not interested in going back. read more

I came to the drive through and I wanted to do two separate transactions after I waited in line for 30 minutes and she wouldn't let me even tho every time before they have, she was very rude about it too. read more

Bagels are great, I've liked just about everything on the menu. Great service, however although the coffee is pretty good... the cups are a joke, it's ridiculous, they drip no matter what. Stopper, lid on tight, I even wrap a napkin around the cup to absorb the coffee, but eventually it's drenched. read more

Do not order their "100%" Orange Juice at Store 1319 in Draper,UT. It is heavily watered down. I paid $3.99 for half OJ and half water. It is from concentrate and whatever employee mixed it, it taste worse that TANG. I was very heavily disappointed. Yuk. read more

I love Einstein Bagels. This location could use a class in customer service and friendliness. I've been here a few times and only one person has smiled at me. People skills are a must if you are working with the public. A smile goes a long way. read more

Like everyone else, I have experienced poor service, no bagels, no one answers the phone, order wrong, they never listen when ordering, and the list goes on. If there was any alternative, I would not go here. There is one drive-up person who ALWAYS treats me right. If I don't get her, I am hosed. read more

Every time I go to Einstein's it has gone more and more downhill. I went through the drive through today and when I got home, my toasted bagel w/ cream cheese, had just been thrown in the bag with my other items. What a mess!! read more

Einstein Bros. Bagels - Bagel just thrown in bag with other items - Bagels Near Me - Draper, Utah

I arrived at 3:40pm to get bagels for my children on 3/2- sign on the storefront says store closes at 4:00pm, I could see the employees standing behind the counter watching me try to open the LOCKED door. I got back in my car and called to ask what time they closed, as I was there well before closing. The disrespectful boy who answered the phone said they "had to close early today" but "I was going to open the door for you". HAD to close early...but you were going to unlocked the door?! I asked to speak to the manager on duty, to which he replied he was, I said great, what is your name? He then HUNG up on me! This is absolutely no way to run a business. Perhaps hire employees who WANT to work and who know the definition of respect. I will take my business elsewhere and you should, too. read more

they're always out of asiago bagels!!!!!!! always out of tuna! always take forever! and we never get napkins when in the drive through. today we were waiting 10 minutes at the window and once they gave us our food they still forgot about my drink and then took another 5 minutes! read more

Einstein Bagels are great, I just have a huge problem with the the Draper location. I've gone in when they first open on the mornings...no one is there at the counter, they are in the back. I've been in a little later in the day, waiting because there is only one person at the counter, 2-3 people working drive thru orders. So I thought maybe the drive thru is quicker. Nope! I went at 9:00 on a Friday. They don't have plain or blueberry bagels, and waited 20+ minutes for 3 cars in front of me. I asked for non sliced, and they sliced them. Their attention to the customers is horrible!! read more

Einstein's bagels has always been one of my favorite go to places for morning meetings, sandwiches, and breakfast. Unfortunately, at this location in Draper, some of the staff working there look like they are homeless, or have just come from a recovery shelter (girl who took my order clearly had a cold, the guy who filled my order was wearing dirty ratty clothes, unshaven, and looked like he hadn't showered for a few days). No judgment about that, it just feels uncomfortable having my food prepared by someone who looks like they might have hepatitis B. This has been my experience there the last 3-4 times I have been in. I went there again today, and that will be my last time. Clearly the hiring standard and personal cleanliness guidelines have become unimportant for Einstein's staff. read more

What has happened to Einstein's?? I used to love it so much. My favorite bagels ever. But now this place gets one or zero stars in basically every category. And it's not just this location, the entire company seems to have lowered its standards to basically nothing. The employees are practically all surly teenagers with bad hygiene and a bad attitude. Their uniforms are dirty and their pants are falling down. Thy don't wipe down their counter so your bagel can have onion, garlic, cinnamon sugar and cream cheese on it at the same time. The bag they give you your bagel in is almost ALWAYS covered in cream cheese so get ready to have a huge mess. Heaven forbid they wipe the gobs of cream cheese off their gloves (or bare hands) before handling your bag. The presentation is so terrible. The cinnamon sugar bagel is one of the most loved flavors they have. Well the one I got today was shaped like a giant ball with no hole in the center and the inside was nowhere near the texture a bagel is supposed to be. It was airy and had risen too much before being baked, and then was over baked on the outside and tasted almost burnt. The cinnamon sugar coating covered *almost* half of the top of the bagel. And there was a baseball-sized glob of cream cheese plopped right in the center and not spread at all. All in alI, I've never had a worse bagel in my life. I just can't believe where Einstein's has gone in the past 5-10 years. So so disappointing. read more

these are the happiest people in the world literally every interaction here has been nothing short of delightful. my order is always delicious too. truly i end up here every other day read more

Beyond slow. I was there right at 6AM with one customer ahead of me, and it still took 15 minutes for an egg sandwich and latte. If you haven't trained your staff in how to make the new seasonal latte, don't put up signage for it. Or at least apologize for the extra ten minutes it takes to figure it out. "Have a good day" doesn't cut it. read more

Best bagels! Wish a location would open in the Lehi (Thanksgiving Point area) or Saratoga Springs.

AGAIN - out of six cheese bagels!! Why not make more of your most popular sellers? This location is out of them more often than not. And DRY OFF tables after wiping them! Who wants to sit down to a wet table? And PLEASE PLEASE TRAIN your employees in the basics of customer service - all I ever get in response to my "Thank You" when paying for my food is "Yup". YOU should be thanking ME for giving you my business! Don't neglect the fact that there's a Starbucks across the parking lot... read more

Actually it's 0 star, either slow service or messed up the orders. The staffs are clueless, especially the drink menu. I ordered their latte, first it took them 5 minutes to admit that they don't know how to make it, then the "manager" said she knows how to make the drink but what I got was water down coffee. read more

Love the drive thru! Super convenient. Staff is friendly. I haven't actually been inside so I can't judge that. Love my bagel everytime. On the downside I got a mixed berry smoothie today and it tasted like freezer burned sherbet ice cream blended with some berries so not worth the $3.60. read more

I stop into this location at least once a week, for large orders. It's always ready to go. The early morning staff are great, very nice and helpful! No problems or issues, will keep coming back to this location! read more

Waited in the drive through for 30 minutes today at the Draper store with 4 cars in front of me and they were out of smoothies, out of plain cream cheese, strawberry cream cheese, out of cinnamon and sugar bagels, and three I got trapped in line! I usually love Einstein's but not happy today! read more

I love these guys, they call me by my name when I come in and they have the best people who are friendly and helpful. Love the food and love the locations. For sure a place to eat and hang out. read more

Breakfast sandwiches are good, one will feed two. Coffee is inconsistent. Nice atmosphere, inside and outside.

I love Einsteins bagels. The food is delicious. However, this location has the WORST customer service. Every time I go there, the employees are shockingly clueless and almost as unhelpful as the manager. I've given them so many chances to prove me wrong and provide better customer service, but I am done giving them my business. read more

This location is odd. The bagels are good but they put way too much cream cheese and don't spread it around the bagel well enough. And no one knows how to make drinks. I asked for a decaf mocha and got a black (hopefully decaf) coffee with some cocoa powder on the top. read more

We went here today for the first time in a bit, and it was very poor. The girl taking our order was chewing on her finger nails while taking our order and it grossed me out. Our sandwiches were burnt and didn't taste very good. Sad. I'd always liked this place. read more

If bagels is in your name, you should have bagels ready in your store! Yes Saturdays are busy & yes you should be prepared

The girl was so mean to us and messed up are meal so I was mad and she has a nose ring not the nicest

Awesome service! Did a service project and the crew was so enthusiastic and loving! Thanks tony, Chrissy, and Allie! You rock!

honestly i never do this but i am here sitting in the einstein's drive thru line. i have been here since 1:13 and it is 1:41! ridiculous ! came here last week and the same thing happened and i thought maybe they were just having a rough busy but no this is non stopping. on top of this the lady taking out order was very snippy and not happy to help. never coming again. read more

I really like the bagels here. Service through drive through was not too slow today. The presentation is lacking. I was sad to get my Nova Lox handed over in a greasy box. I really think they ought to give you something to contain the box if it's so messy. The cream cheese appeared to be mostly clumped in a pile on the untoasted bagel, not reaching the edges, like a pizza. I wished I would have thought to ask to have the bagel toasted. There was possibly 1/4 cup of capers on each side. I LOVE capers, but not that much. Salmon was fine, but again, clumped in the middle. This might work better if they kept the toppings on the side so I could assemble it myself. When I got to my destination to eat it, about 10 min. away, parts of the bagle were soggy and salty from the capers and caper juice. read more

slow service, rude workers! i waited an so long for ONE bagel. bagel was not toasted, the cream cheese was just thrown on there it was the worst i've ever tasted. i dropped a bottle of coke obviously on accident and all of their workers didn't say ANYTHING to me just made me pay for it and made me feel even more stupid than i already did. is it dramatic to say this visit ruined my whole day read more

Every time we give this restaurant another chance, they always disappoint. Employees do not want us there. They are just unfriendly to the point of pushing customers away. Every one I know that tries to give this place a chance says the same thing...rude employees. Dave your money and your patience. read more