It's unfortunately true: This location swirls in the cesspool that plays host to the most awful of service. "Don't come here" is the best advice I can give you. It will surely take 10-15 minutes to get your order ready... oh, and your order will be wrong. These bagel-gatherers have no idea what they're doing. My recommendation to the franchisee: Nuke the entire staff--no questions--then remodel everything from the ground up. I hate to see a failing Einstein Bros. Bagels. read more

I laughed really hard when I took this out of the bag. Whoever spread my bagel must have been really upset. There's no need for THIS much cream cheese. I definitely asked for a refund and I will definitely NOT be back. This location at least. read more

Einstein Bros. Bagels - Blueberry cream cheese bagel. (Obviously they put WAY too much) - Sandwiches Near Me - Addison, Texas

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I have always had the best service from the Addison location!! Staff is friendly and Chris usually always takes & makes my order and is great at always letting me know different options to make my meal amazing & a little different every time! Ask for him when you go in! Great customer service every time! read more

Friendly staff, quick service, clean store, quality product. I will be back again soon. Thank you!

I love Einstein's Bagels... but this location needs ALOT of work. I've come on more than one occasion (I admit, I'm a bit of a bagel lover!) and I've been disappointed each time. Machines are always broken, lines extremely long, and staff unfriendly! Management really needs to invest in this place, hiring the right people and making sure the place can function during high peak times in the mornings. read more

Service sucks! Make sure you have at least 30-40min to spare because they are slow. The walk like they are dragging their feet! This place needs to get a new manager and staff. They need to get a bunch of Hispanic workers to keep the place clean and make the service fast!!!!!! read more

The bagel on left was burnt so bad that they thought could hide it with generously extra smeared cream cheese... while on the other bagel not so generous with the smear... (-__-) this location keeps going downhill with more disappointments smdh read more

Einstein Bros. Bagels - Seriously?? Smdh - Sandwiches Near Me - Addison, Texas

The service is so slow. And of course when I got my order it was all wrong. My coffee was bitter and they just put whatever on my bagels. Go to another location or be seriously disappointed !!! read more

This is my "slice of tomato" I received on my bagel. Einstein's quality gets worse everyday. Along with the friendliness of the staff. I loved Einstein's for years but it just keeps getting worse. And this is all locations I've been to around Dallas. Staff is not friendly, not helpful and does the bare minimum. read more

Einstein Bros. Bagels - Bagel with slice of tomato - Sandwiches Near Me - Addison, Texas

I come here specifically for the jalapeño cheddar bagels which they always seem to not have. Today I went in at 8:30a and they had some, so I was pretty stoked. I ordered to go and when my husband and i opened them up at home, one of them had 1 jalapeño on it and the other had NONE. How are you gonna serve jalapeño cheddar bagels with no jalapeños on them. Ridiculous. If I hadn't been starving I would have taken them back for a refund. What a disappointment. I won't be back to this location. read more

Einstein Bros. Bagels - "Jalapeño" cheddar bagels - Sandwiches Near Me - Addison, Texas

I've been waiting in the drive through for 20 minutes, and I still haven't received my order. This is absolutely ridiculous. Do NOT come to this location. Update: my order was wrong and the sandwich was sloppy. Absolutely horrible! read more

Really slow slow service! Everytime I go they take Atleast 10 minutes to give me just one bagel!!!! By the time I get it it's all stale and hard so dissapointing read more

I give up. Every time I go to a location they always give me burned food. I clearly told the lady lightly toasted and she repeated toasted. And I'm like lightly toasted. She repeats what she wanted to do and right when I get to the window the lady gave me a over done burnt crossiant. I will NOT go there again. I'm so tired of wasting my money at this chain. Since they don't care then I no longer care to spend my money there. read more

Einstein Bros. Bagels - Burnt Crossiant - Sandwiches Near Me - Addison, Texas

Went to the one in Addison TX today and they were bout to close but still helped me out. Manager was super cool..and fine too...lol. Anyway, they came through for me and the bagel was the jalapeño one...mmmhmm satisfaction all the way. read more

I have had great food in the past but the last 2 orders were not made well and they made my order wrong. The girl was rude on the phone when I called about the mistake. Great customer service and care goes a long way.... I hope they improve read more

I used to go here often with no problems, however I recently returned twice and went through the drive through. Both times I went recently the manager was taking my order. He tried to tell me how many creams I was going to put in my coffee. Once my coffee was given to me it had nothing in it. Am I supposed to drive and put my creams and sugar in my hot coffee??? Every other Einstein's I have been to they put those things in for you so you do not scald yourself while driving. Pass this location by and go somewhere else. read more

First time there I was given the wrong bagel with the right cream cheese. Second time there was given the right bagel with the wrong cream cheese. With only two ingredients involved in the order, I'm surprised it's been so hard to get right? It was not busy either time I was in there either, so that can't have been an excuse. Disappointing, and unfortunately experiencing much of what others have been complaining about. The only star given here is in credit of the food itself (Einstein Bagels & Caribou Coffee) in general being good. read more

I usually stop by to get bagels and coffee for my coworkers and I - but the past few times have been horrible. One incident, there were two customers inside, me and another lady. After the lady received her order, my order was obviously next. The baker gave the cashier my order and the cashier literally said "who's order is this?" ARE YOU SERIOUS? lol you took two orders back to back and one customer left.. it's only common sense that it's mine and no one was in the drive thru at the time.. anyways, rant over. I've experienced bagels not fully toasted and worst of all, my lattes weren't even lattes.. I just paid for hot milk. I haven't gone back since, but today I was desperate and decided to give it another shot. I ordered a vanilla latte for my coworkers and a hazelnut mocha for me and both were PERFECT!!! To the gentleman who worked the drive through today (12/14/17) you are a lifesaver and keep making delicious lattes :) read more

I sit in the drive thur today for ever! Cars drive up sit there see no cars moving and leave. Management must be completely out to lunch on this location. I walk inside and there looks to be about 5 employees doing absolutely nothing. I tell them I have been sitting in the dive thur for 30 minutes. They get my food in record time to get rid of me. I leave and see the dame two cars sitting in the drive thur. Someone needs to buy this location and clean house. I won't be going back! read more

Everything from this restaurant was very good and the place was very clean. I give this rating because I was not satisfied with my experience. I understand that weekday mornings are busy times for bagels but my wait time should not have been 20 minutes. The reason for this was likely because --The front cashier was also taking drive-through orders and making the espresso beverages. --There was a growing line and not enough Employees to properly meet the demand. --A woman 1st ain line, waiting just to order coffee stood there for 6 minutes at the register waiting for somebody to take her order, all the while an employee stood at that register entering a drive-through order and making coffee for drive-through having to ignore the person standing there. Once my order was called out, it was the wrong thing and had bacon that I didn't ask for, so I didn't immediately grab it. Eventually figured out it must have been what was intended for me. Made sure it was my order number and left. The other 2 employees on shift at the time were working diligently to keep up. read more

These guys try to make some bonus points with their corporte people by providing just a whiff of cream cheese on your bagel. I pay for extra creamcheese - pay over $6 for a bagel and coffee - and get just enough to still see the dough through the layer of creamcheese. Imagine an employee stealing from Einstein's; they'd be gone in a heartbeat. Stealing from a custoemr? They don't care. Reported it to management with no action, Wrote to them through their website, they don't resply. So now it goes public. At the other locations, one asks for extra creamcheese - there is a free option for this - and gets a wonderful tasty heap. See the photos and compare for yourself! read more

Einstein Bros. Bagels - This is the crap they give you for $6+ which suppoedly is for the EXTRA cream cheese. Mgr doesn't care employee steals from me - Sandwiches Near Me - Addison, Texas

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First off, I love Einstein Bros, good bagels and good coffee. However, this is the WORST location. Unfortunately this is the closet location to me and I've been here 20+ times. NEVER ONCE has the service changed. Incredibly slow drive thru and unfriendly staff. Management, heed these reviews, and please CHANGE the way this location is operated. read more

Einstein Bros. Bagels - Microwaved, undercooked, "pretzel" bagel. Very unacceptable. - Sandwiches Near Me - Addison, Texas

This location only hire employees that will ignore you completely ! They are rude, no eye contact and treat a customer like they are an inconvenience. I have lived in the area for 15 years ... The store staff may change, but the attitudes don't. This is a poorly managed location. Store management needs to change !! July 2017 update: The staff actually greeted my wife and Me. They were helpful and courteous ! Much better than earlier experiences. Thumbs up ! read more

Einstein's has become a Sunday tradition for us. Their Santa Fe breakfast sandwich is amazing and the reason I originally went to Einstein's every now and then, but it became a tradition because of Chris and Jasmine. They are always so kind and hard working. I make a ton of modifications to my order so I expect for my order to be messed up sometimes, but this amazing duo hasn't made a mistake yet. Everyone is always quick to write negative reviews when something bad happens so I wanted to take the time to give a shout out for great service! Good service is so rare lately so we truly appreciate you guys! Thank you Chris and Jasmine! P.S. Just found out today that up until recently, Chris was working 7 days a week!! He also gets in around 1:30-2am to make the fresh bagels! Talk about hard work! read more

I pull up to the window this morning at 5:25am. They've been open nearly 30 minutes, and I see employees standing around inside. When I pull up to the window, I get an automated message they're closed? Really? read more

Very disappointing. They were completely overwhelmed even though there were barely any customers. It took them 20 minutes to get someone to realize they never made the drinks to go with our order. read more

SO SO slow and service is below par. I live in the area and I love Einstein bagels so occasionally I come to this one. But it has always been terrible. The bagels and food are fine. But it takes so long and the employees seem to struggle. I always go to other Einstein's when I can, and when this is the most convenient option I am always reminded why I avoid this one. It is worth driving another 15 minutes to a better Einstein's read more

I love Einstein Bagels, however this is the worst location. Bad customer service and usually a wrong order. This morning was the worst, the cashier didn't say a word to me, not even a "hello" but the worst part... I ordered an Iced Coffee with cream and sugar but instead I received an Iced TEA with cream and sugar. I almost threw up, what a crappy way to start the day. I wish I could say this was the only bad experience at this location, however it's not. read more

Einstein Bros. Bagels - The Iced Coffee I ordered ended up actually being Iced Tea with cream and sugar. I WON'T be going back! - Sandwiches Near Me - Addison, Texas

2 out of 3 drive through visits have been wrong. I don't understand how taking and making a bagel order can be so difficult.

I'm so over this place - the Addison Store on Beltline is HORRIBLE! They can't get an order right, they are always either out of bagels or the toasters don't work, it's absurd! No more - NEVER AGAIN! read more

The help is friendly but they're really slow here. The bagel toppers are impossible to eat neatly. Just get a sandwich. I guess part of the mess was picking off the spoiled lettuce. We were there on a Sunday, so they are slow and don't make many bagels, so they were out of the six cheese bagel that one of the kids prefers. They were out of plain, which seems like a Texan running out of bullets, but whatever. They substituted a potato bagel without even asking like we wouldn't notice. The place is clean, so that's a plus, and lifts them up to two stars. Hooray for mediocrity! read more

Einstein Bros. Bagels - I had to pick the lettuce off my sandwich because it was disgusting. - Sandwiches Near Me - Addison, Texas

I love bagels! Unfortunately, they aren't the best breakfast choice for my thighs. Every once in awhile, I do allow myself one. So, last Saturday was a bagel day. I headed over to Einstein Bros. because they have a drive thru and I had just rolled out of bed. I waited a few minutes for the car in front of me to finish ordering, then I pulled up to the speaker. The guy on the other end welcomed me and asked me to hold on. So I did... for about five minutes, then I said "hello?" and he asked me to continue holding. The people behind me parked and went in, but I was not looking my best, so I waited it out. About ten minutes later, he came back on and took my order. A bagel with cream cheese and a small chai tea latte was over $6, a little pricey but I knew it would be worth it. I got my bagel home, only to find it was an ASIAGO CHEESE bagel. That's my least favorite choice, and trying to be on the healthier side, I had ordered a GOOD GRAINS bagel. They gave me the complete opposite! Ugh. I should have checked before I drove away, but how could you screw up that order?! They weren't even busy that day, I really don't know what the problem was. I have been to this location once before and did not have a bad experience, but I cannot even express what a disappointment this trip was. At least my tea was right. read more

Einstein Bros. Bagels - Sandwiches Near Me - Addison, Texas

I ordered shmear and egg white, didn't get any egg and they were too lazy to even put the shmear on the bagel. I recommend going somewhere that has competent employees. read more

Einstein Bros. Bagels - Too lazy to put the shmear on the bagel. - Sandwiches Near Me - Addison, Texas

Slowest Einstein's ever. Staff has no urgency. Getting a bagel with 4 customers total in store shouldn't take over 25 minutes. Will not be coming back again. read more

i have been to this location twice purely to give it another shot since i have never been to an Einstein's of poor quality before. This one is the exception. both times that i have gone the staff is unfriendly and kind of rude really not even mentioning the food. nothing tastes fresh, definitely don't order anything with fruits or vegetables involved; they dont even LOOK fresh. just gross and disappointing. go to the one on inwood instead. read more

Einstein Bros. Bagels - fruit looks days old. not the first time this has happened. - Sandwiches Near Me - Addison, Texas

I'm not really leaning either way on this one. I know 3 stars looks bad - but I really am just kinda "Blah" about it. I go here when Im feeling nice and picking up a large order for the office - and although they do take a little longer than I would like, what's the big hurry to get to work? It's not that they are rude, but they aren't overly friendly either - but then again, what am I expecting, a welcoming party? They have probably been up for hours already getting things together for me when I roll up, complaining that I had to wake up at 8:00am. Maybe they can be a little moody. Like I said, we've all had a bagel - most of us have all had a bagel from einstein's - so the food is going to taste the same, just don't expect exceptional service, but it's not crappy service either.... it's "blah". read more

Im sure the food is good, if I'd gotten any! I ordered a breakfast bagel with no one ahead of me. After 15min, I checked and saw folks in the kitchen prepping fruits. I asked the cashier and she said "Oh you haven't got your food?" So she asked the folks in the kitchen and can back saying "Well we don't have turkey sausage, do you want to sub it for something else?" So I guess they just saw the ingredients for my bagel weren't available and thought they'd move on with their business and not tell me?! I asked for a refund. I've worked fast food and especially since I was the only customer inside with an order to fill, there's no excuse to be ignored. I can't imagine how much is overlooked when it's actually busy! read more

It's in the name...BAGEL. I know for a fact I did NOT receive an Einstein brand bagel today. That's like a chicken place serving chicken from Wal Mart. Corporate needs to be all over this location. Never again for me. read more

This is my 4th time here and I have now experience what other people have complained about. There was one other person in line and 2-3 cars in drive-thru. I was not greeted nor made eye contact with for at lease 5 minutes. Even the guy who makes the sandwiches had a headset on. I assume to backup drive thru. He finished making the orders and closed the hoods to the fixins station. Then, instead of saying anything to me, he just stood there waiting for the next order to come through. In the future, a hello and/or we will be right with you, go a long way. Stop ignoring your customers. Especially when it's not even busy. By the way, the first time I went to this location and was helped by the manager. I told her about the Yelp reviews. She did not even know what Yelp was not did she like using computers. Oy Vey!!! read more

I have been to this location twice and both times used the drive thru. The manager is condescending and rude. I'll take my business elsewhere read more