TL:DR food was good but staff were very rude and kind of shady when I accidentally left my phone there.
We ate at Egg Midtown this weekend for my husbands birthday. At some point my purse took a nose dive and a bunch of its contents spilled out. I thought I had managed to place everything back inside but I somehow missed grabbing my work phone. (Unfortunately I have to carry a lot of stuff for work. It's my own fault for not double and triple checking that my work phone was safely placed back in my purse.)
After tearing apart my house and vehicle, it was apparent that it was most likely at the restaurant. I called them first thing this morning. The first woman I talked to was nice and said, "Yes. We have it here." Then she passed the phone off to I'm assuming a manager. I'm not sure. He never identified himself.
I explained my reason for calling and he said, "We don't have your phone."
I said, "What?! The lady before you said you guys have it."
He shouted at me, "We don't have your phone! She NEVER said that! She must've misheard you because WE DON'T HAVE YOUR PHONE."
I had the phone on speakerphone the whole time so my husband can back me up that I wasn't being crazy or misremembering. She definitely said that they had my phone. Either way even if she did misspeak, perhaps she couldn't hear me well and misunderstood what I had asked. Either way, you certainly don't snap on someone who's just trying to track down their phone.
I waited tables for 5+ years in my past. I never would snap at someone like that. Why?? It was so weird. I certainly try to give everyone some grace but that interaction was just rude and bizarre.
I tell him which booth we sat at. I asked him if he'd double check it. I gave him my name and my phone number in case he or anyone else finds it. He assures that it's probably not there but he'll let me know if he finds it.
I call my work IT dept to try to locate the location of the phone. Thankfully they could track it. It was located at the address of Egg Midtown.
I call my work phone over and over and over. I can tell the battery isn't dead. Finally after 10-15 minutes nonstop calling, someone answers. They wouldn't identify themselves. It kind of sounded like the same person as the first rude guy, but maybe it wasn't. They tell me they're an employee at Egg and asked if I know who's phone it is. (Umm, probably that lady's phone that called you 20 minutes ago looking for a lost phone.) They tell me they'll save it for me at the bar.
I go in and tell the bartender who I am and that I'm there to get my phone. She says ok. Then proceeds to make 3 drinks for other people. Doesn't get me my phone. Eventually a male employee walks over to get some stuff from behind the bar. I tell him, "Hi. I'm here to get my phone. Can you help me?" He gives me my phone. It was actually right in front of where I was standing on the other side of the bar.
It's such a shame. Our breakfast was great the other morning but this weird, rude, kind of shady seeming interaction will spoil that other memory. read more