Verizon is a hot mess. Literally 12 employees walking around on their own devices doing nothing !…read moreOriginally purchased the phone here ( never again) had to get a new phone elsewhere since this one had " haptic issues" and then wouldn't put back on the screen protector " in case they break it." Give me a break Verizon .. all you have are excuses. You just want our money. Sincerely, a new AT&T customer! 0 stars

I treated myself to a new iPhone and chose this location for pick-up. I was in and out in under a…read moreminute! When I returned to trade in my old phone, the staff were immediately attentive and processed everything quickly. The service here is excellent--far better than the Morris Plains location. I'll definitely be returning for any future Verizon needs.

Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.

I switched as soon as Planet was available after one too many issues and price increases from…read moreOptimum over 17 years. The install was a breeze and the techs were top notch going over every detail of my setup. When I didn't want to use their equipment he said that's ok but he also left me the router they supply, it was labeled where I would need to make connections and then he wrote his name and number on the box in case I needed to switch it quickly. When my router went out late one night, instead of scheduling an appointment and waiting they connected me up in a few minutes. When a part of my system failed (POE) and I talked with tech support they decided they needed to dispatch a tech. It took longer than I had excepted and hoped so when I called back to get an ETA the Support Manager located the part I was waiting on and personally drove it to my home. This is not something someone else told him, he took action because he cared about his customers. The company may not have the polish of a big company like Optimum but they shine like no other because off the nice, caring and hard working people who work at Planet Network.

They were fast and efficient and handled my problems right away…read more Walked in and walked out with no problem

Beautiful store; good customer service. Scheduled an appointment and was in and out in less than 10…read moreminutes - shorter than the ride to the store. I was dropping off old equipment and picking up new. Great experience.Good selection of products as well.

Way overpriced! We have used them for over 40 years. Seems like every time we get a new bill it…read morehas been increased. We are actively looking into alternatives.

Optimum sucks! We had our equipment replaced numerous times (3x in a 12-month period) and we keep…read morehaving the same issue (loss of signal: error code APT-224 & DTV-300). Every time the Tech visits, they always ask the same question: "where did the equipment come from" and then follows it up with "this equipment is not on record at the office". Our house has also been re-wired inside too. You call the office and they say the same thing: "pull out the plug and wait 10-seconds to re-set", but this never works. Here is a news flash: optimum's equipment is sub-par, trouble shooting skills suck and everyone you contact seems to be located outside of the USA having a heavy accent that makes communication almost impossible. As of 11/11/2025, just spent 2-hours on the phone with no results. Now have to wait 2-days for the Tech to come again (third time this year). Now planning to find a nearby location to visit in person!

Was considering signing up with them but....I'm not so sure they are truly a 'local' NYC-based…read morecompany. When I called to sign up (THREE times now, but still no call back) it was as if I was connected to some 'answering' service in a backroom in the Midwest somewhere. (I don't know many local companies with answering services besides doctor's offices or plumbers or something.) Also, the woman seemed to have an accent (NOT New York). She also seemed to not know NYC neighborhoods...when I gave her my Astoria address she was like 'ok, so that's in Astoria, New York, 11105'? The way she said it, it was as if she'd never heard of Astoria. I then said to her 'is this an NYC-based company?' She seemed to hesitate. I told her I was under the impression it was. She then said 'oh yes'. I said 'and where are you located?' She said 'I'm at the head office....Broad Street...I mean...Broadway'. Hmmm.... Another time I called and was told that 'Josh' (apparently the only person at this 'office' who can set up a new account)...that Josh was 'on vacation' apparently abroad...that he was 'asleep right now'...but that they'd send him another message to call me. Also interesting is that of the FEW reviews they have on Yelp, one reviewer has only written ONE (stellar) review ...naturally for Bway.net....and the other reviewer has only written TWO reviews. Hmmm

Bway is simply everything good left in this world. A human touch to the service with actual…read moreinteraction with people you can get to know. The barren cold alternative I tried was the big corp internet provider in NYC. Bway offers amazing reliable and fast service. An internet you can rely on. While all these perks come at a higher tag, there is an astounding amount of frustration you are saving yourself from. Trust me. Every little interaction with the big corp internet providers in town will leave you feeling frustrated, empty and violated. Bway is worth every penny. In addition, they offer a static IP as a standard. You always have a dedicated reliable line. That opens up a multitude of potential.

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

I had to have my screen replaced on my lap top that cracked. They were honest with turn around time…read moreand delivered as expected. Highly recommend!

From the initial contact through the completion of the job, Joe was a pleasure to deal with. He…read morereturns messages promptly, he showed up early to the appointment (yes, he will come to your home, as needed), has excellent technical abilities and is extremely patient when answering questions or offering explanations. His rate is reasonable, and I would not hesitate to recommend him. I plan to use his services again. I'd rate Joe ten stars, if available.