Ms. Block brought her computer in on 9/15/2014 had 18 installed malware programs and trojans. 494 registry infections, 4 rootkit infections and hand't done any operating system updates in over a year in addition to not having active anti-virus. Ms. Block received a full and complete list of all infections that included all of the registry entries. Six months later, MS. Block brought her computer back, 3/3/2015 complaining that it was infected. Upon inspection, Ms. Block had 19 auto-start infections, 15 service infections and 25 installed malware programs, including 179 registry entries and 3 trojans.
None of the items from her first visit were present on her second visit, which clearly means that during the six months of use, whoever was using the computer was repeating the same reckless behavior.
Ms. Block also fails to mention that she brought the computer back a third time and had a whole additional set of infections that were not present the first two times and that it was cleaned for her at no charge.
Ms. Block also fails to note that she refused to take the time that was offered to her to review her computer with her and be shown that it was working properly when she picked it up.
Ms. Block also fails to note that she refused to take the time that was offered to her to review the infections present on the machine each time she brought it in to prove to her that the infections were different each time and that they were successfully removed.. read more