I ordered a fruit tray for my sister who had emergency surgery. They left the fruit out on the front porch in the sun. People were home. They used An uber driver to deliver. The fruit tray looked nothing like the picture, with pieces looking like leftover scraps,items were missing, the cantalope was hard, the strawberries were mushy. After spending 90$ due to additional charges not shown, the owner was so rude, who leaves fruit outside ?? It went in the trash . No help from the owner. We will be filing a complaint with their corporate office..DO NOT SHOP HERE. read more

I ordered the "always in our hearts" sympathy arrangement for my dear childhood friend whose mom passed away. I ordered from the website who then assigns a store. It was from myself and my 2 siblings. Purchased a card (5.99) and wrote a personalized message. The arrangement arrived with no card. The only reason why she new it was from me was because the driver stated there was no card but this is who purchased it. When I went to pay my respects she thanked me again and unwrapped the basket. Something didnt seem right. It had honey dew, orange slices, and chocolate covered strawberries. For $128 I thought it was sparse. I went online to check. The arrangement should have had White chocolate doves and cantaloupe. I took a picture ( a few honeydew pieces were eaten at this point. I immediately called and left a message about the card and basket. Emailed the link for 100% guaranteed . Sent 3 emails to them and received the same response "Request received" I finally spoke to the owner. She stated "we will do something nice for you" I told her I did not want another fruit basket, what I wanted was half credit and a refund for the card that I paid for but never received. This went back and forth. At first her text were "let me do something nice" to nasty. that my pictured showed a partly eaten basket and that she tried to do something nice, She would only refund me the card. The purchase was May 25th, my last correspondence was June 1st. I still have not received a refund of any kind. Do not shop here! read more

If I could I would leave zero stars. I received a large fruit bouquet from friends that was 50% inedible: some fruit was sour /slimey and the pineapple was fibrous, unripe scraps perhaps cut from the core. I attempted to contact customer service and their online form did not accept my feedback no matter how I modified the order #. So I called the store instead, spoke with a confused employee who noted my concerns and said the manager would call me. No response. It's not worth the money, and I would never recommend this store's products. Update: issued a full refund. read more

Do not order anything from this store ! I ordered a fruit arrangement for our best friends who lost their father. I ordered from the Edible website so I had no idea what store would be fulfilling the order. This is my first, and last time, ordering from Edible website. I picked out a fruit arrangement based on the picture from the website. Our friends sent us a picture of it to thank us and it looked nothing like the picture from the website. There were many open spots where you could see the greenery. The picture on the website had no open spots. There also was hardly any chocolate covered fruit on the one they delivered where as the website picture had a lot. They had txt me saying they delivered it so I txt them back saying I was disappointed with it and why. The person txt back "the photo is an internet photo that may not pertain to this order". I said "The photo on the internet is what people think they are buying when they place an order. That photo is from Edible arrangements website. That's misrepresentation". They never responded. I went on Edible website and filed a complaint on the order. They sent me an email with a reference number and a phone number to call. I called phone number and it gets routed to the Stony brook store. I ask to speak to the manager and was told she will call me back today. Manager never calls me back so I called again. Still haven't heard from her. They obviously don't care about their customers. read more

Had a free fruit dipped cone from a promo they did off their website and it said in store only so I went and manager wasn't there, he didn't pick up his phone and the lady barely spoke English. read more

I've ordered fruit bouquet arrangements from this location many times. Usually sending them to family and friends for special occasions and holidays. Delivery has never been a problem. Always on time. Quality is always very good. The fruit they use in their bouquets have always been fresh. Large variety and options to choose from for any occasion. I recommend this location. read more

I have been ordering from this location since I moved to the area. I always order chocolate covered strawberries for my daughter birthday every year and redeem my birthday rewards here. A few weeks ago I decided to redeem my birthday reward. This was an extra special treat cause I had just literally given birth 3 days after my birthday. I go insides and show the guy my email with my birthday rewards to redeem. He then proceeds to go in the back and get someone. I'm guessing he was the store manager or owner who knows. He comes out and ask for my information. Somehow I'm not in their system. He then states due to COVID we are only taking existing customers. I said okay that shouldn't be a problem this isn't my time here. He states again we have no record of you. Then some how he says you redeem your reward here before but since you not an existing customer you have to go to another location. By far the worse customer service I have ever received. I definitely felt like I was not welcomed in that location and they was just using COVID as an excuse. I find it so strange they tell me they have no record of me but then attempt to tell me that I redeem my birthday rewards there before in the past. Doesn't that mean you do have a record of me. I left that location and will never patronize that store again. I have been ordering from this location since I moved to the area. I always order chocolate covered strawberries for my daughter birthday every year and redeem my birthday rewards here. A few weeks ago I decided to redeem my birthday reward. This was an extra special treat cause I had just literally given birth 3 days after my birthday. I go insides and show the guy my email with my birthday rewards to redeem. He then proceeds to go in the back and get someone. I'm guessing he was the store manager or owner who knows. He comes out and ask for my information. Somehow I'm not in their system. He then states due to COVID we are only taking existing customers. I said okay that shouldn't be a problem this isn't my time here. He states again we have no record of you. Then some how he says you redeem your reward here before but since you not an existing customer you have to go to another location. By far the worse customer service I have ever received. I definitely felt like I was not welcomed in that location and they was just using COVID as an excuse. I find it so strange they tell me they have no record of me but then attempt to tell me that I redeem my birthday rewards there before in the past. Doesn't that mean you do have a record of me. I left that location and will never patronize that store again. read more

Excellent customer service. There was a glitch in the delivery due to the recipient being in the hospital longer than expected. The owner worked very hard to accommodate. She agreed to hand deliver herself in an insulated bag after hours to ensure the freshest possible product. The product was delicious, well-made and very appreciated. Will use this company again. Highly recommend. read more

I wish there was a way to leave 0 stars because that is what this location deserves! I ordered a birthday arrangement for a coworker to be picked up the day before her birthday so I can bring it into work with me the next day. At about 1:50pm I get a call from the store asking if I could come pick up the arrangement early because my order was the last one they had waiting for pick-up and they would like to close the store early. I told them that would not be possible as I was at work and I work in the city. They said well the store is closing early and I would need to get there by 4 if I wanted my arrangement and if not I would have to pick it up tomorrow. I said that wouldn't work as I have to be at work by 6am and need the arrangement to go with me. I suggested that they deliver it to my home as my kids were home to receive it. They told me that would be. $14.99 charge. I said don't you think you should waive the fee considering they were the cause of the inconvenience. They said that is not possible as per the boss. I said in that case have your boss call me. A woman called name Shaza claiming to be the owner. She told me that the employee told her I wanted to come at 5:30pm which I never said. I told them that my original pick up time is 4:30 and also the website says they don't close until 7pm so I shouldn't be rushed to pick up at 4 as they were trying to do. She said the website was wrong and they have a sign on the door saying they close at 5pm. I said I ordered online, how on earth would I know what time the sign on the door says? I also told her what they were doing was not right and unprofessional. At that point she lost it! She yelled and screamed at me like a psycho, telling me it was her store and she'd close it whenever the hell she wants and HUNG UP ON ME. Then I get a voice-mail stating from Shaza saying they were canceling my order, calling me a problem customer and to take my business somewhere else. I called back asking for the corporate number to make a complaint and was hung up on by another employee who refused to give his name before doing so. I tried calling back but they now were not answering. THEEEN I received a call from a man also claiming to be the owner. I thought that he was calling to help resolve the matter, boy was I wrong! He started yelling at me as well saying that I was harassing the employee!! I said this is the most unprofessional establishment I have ever had the misfortune to do business with and he responded by calling ME the unprofessional one! Huh?! You're the business, I'm the customer! I told them what a huge inconvenience they had caused as I had left work early by this time trying to make it to the store before they closed it only for them to cancel my order! He yelled that he didn't care, that was "too bad" and I'd better not call again or he'd call the police!!?! They are unhinged in this location and I'd highly suggest you go to ANY other location. It can't possibly be as bad as this one. read more

Edible Arrangements - Store hours as per website - Gift Shops Near Me - Stony Brook, New York

One word: DON'T arrogant and rude. 100% UNinterested in having satisfied customers I was totally embarrassed by having them send a gift in my name read more

About 2 years since i've ordered from here until today. The sizes and prices were better the last time I ordered from here. Today, I ordered an $80 birthday wish-tini and it was suppose to be delivered by 11am. It was delivered at 2:15pm and the item was a lot smaller than pictured and expected. Fruit was good but disappointed in the size, price and delivery time. The place is still good and I understand the Pandemic has hit every brick-and-mortar business hard but seems to be going downhill a bit. read more

So I ordered a $60 fruit basket and when I picked it up I couldn't believe how small it was. I thought it was a mistake. Just not worth spending that amount of money for that size basket. I do understand that fruit is expensive but it's just not worth it. read more

WARNING They have delivery issues. I was told that they don't have a driver available and it's too far to deliver. I guess it's probably the rise in gas prices, but I don't know. I picked up the fruit basket the next day. I was told it would be ready by 1pm. I got there at 1:30pm and had to wait 25 minutes for it. They gave me $10 back for the delivery fee. Same day delivery is not guaranteed. The staff were nice, and the store is clean. However, They definitely need more employees though. read more

Edible Arrangements - Fruit basket - Gift Shops Near Me - Stony Brook, New York

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Stay Far away from this location! Placed an order and was charged for it - supposed to be ready at 10 am, but no one there. Staff casually walking in with their Starbucks well after 10:20 am. Hung up on by staff (3 times) and OWNER who tried to say, "she was coming off of a busy weekend." Who cares? Don't run a business! So unprofessional. She'll be out of business soon with that attitude. A REFUND BETTER BE COMING BACK! OWNER REFUSED TO FULFILL ORDER! read more

if I could I wouldn't give any stars. DO NOT GO TO THIS LOCATION- The owner is very disrespectful and unprofessional. There was confusion with my order and not only did she hang up on me when discussing the issue but was also telling me how to manage my life to pick up the order before a certain time because she was unsure of what time they were closing. Not sure how you're the owner and don't know what time you'll be closing but then again she didn't seem to know much of anything. read more

NEVER ORDER FROM THIS LOCATION! The absolute worst customer service, the owner actually hung the phone up on me! My order was apparently undeliverable due to the recipient not being home. I received an email that stated "delivery attempt unsuccessful, but we are going to try again, we will attempt to get in touch with the recipient to RESCHEDULE DELIVERY." By the time I saw this email the store was closed for the day. The next day they called me asking if I was going to be picking up the order, I said no, I would like it redelivered. I got the run around "I only make the fruit, the owner will call you back." I stated I do not need the owner to call me back, just resend it as per your policy. The owner calls me back, exceptionally hostile. She informs me she has two witnesses with her as she makes this phone call. I explained how I want the order redelivered. She went on a tangent stating that since the recipient wasn't there it's not in their policy to leave it at the door due to the heat. I said then why didn't anytimecall me? The owner insisted that the driver has worked there for 14 years and he is great, so she knows he called and left a message. There was no call or message. This woman cut me off mid sentence repeating my name like I was a child being reprimanded. She told me if I wanted the fruit redelivered I would have to pay 14.99. I told her I was declining the order- she went ballistic and hung up on me! The absolute worst customer service. I will never give this location my business again. read more

Edible Arrangements - Gift Shops Near Me - Stony Brook, New York

The owner should not be allowed to own a business. I ordered an arrangement on Tuesday to be delivered on Friday. The owner calls me today (friday, about an hour prior to delivery time) and tells me they don't make arrangements with pineapple or bananas. She blamed corporate for allowing it to be ordered on the website. When I asked her about my options she stated that she's only giving me strawberries, even though that is not what I ordered. When trying to decide what other fruits I wanted to do she got hostile over the phone saying things like "oh my god can you make a decision i don't have time for this", and "I have 100 fucking orders to so hurry up". She then proceeded to yell at me on the phone pressuring me to make a decision and getting angry when asking about my options. I had to cancel my order, and since it is too late to order anything else for Mother's day I am extremely disappointed and disgusted at the unprofessional service and behavior I had to deal with. read more

Great customer service! There was a mixup with my order (that wasn't their fault), and they were extremely accommodating and helpful to resolve the problem. I'm really appreciative of their help, kindness, and assistance. read more

I would give this place zero stars if I could. I placed an order for Mother's Day and the day it's supposed to be delivered I get a phone call that what I ordered is not available because it's Mother's Day and they are too busy. So now this very rude lady is telling me I can't get bananas bec they aren't available ok fine no big deal I will pick something else. Then she proceeds to tell me I can't get coconut as a topping which is the whole reason I was ordering this particular one. she proceeds to then pressure me to pick something else. I asked her if all these things aren't available why is it offered when you place an order. She goes on to blame corporate..she's yelling at me to hurry up and pick something because she's too busy to deal with this. I'm sorry, I paid for something that I'm now not getting and if you knew this days ago why are you calling me the day of delivery?! I could have ordered it somewhere . I asked her politely to stop being hostile and she just got nastier, as if this is my fault. I wont be pressured to buy something I'm not happy with. Told her to cancel my order...she said good And hung up on me. absolutely horrific customer service read more

after a serious surgery my wonderful sister payed a lot of money for two edible arrangement, a bouquet of fruit and a platter of chocolate covered strawberries called Santa's reindee. the straw platter did not come at all, the fruit bouquet had poor flavor, the honeydew which is in season had NO flavor, cantaloupe had tiny amount of flavor, pineapple had no flavor and was on the sour side, I believe they were nit ripe. grapes and strawberries berries were read more

Horrible customer service! Management does not know how to treat their loyal customers and do the right thing. My order was supposedly left on the recipients door step, which was not requested in my order. My recipient never received it. When i called the store, the manager was extremely rude and told me that they did what they were supposed to do by delivering it and i was out $55. I called the corporate office and they said that nothing is to be left on a door step unless the customer requests it. After many phone calls back and forth, the corporate office did the right thing and did refund me my money. I recommend to NEVER order from the Stonybrook location. There are many other locations within a few miles to order from. read more

This is the fruit after ONE DAY placed in fridge immediately upon arrival. Called stony brook asking if they can replace it and said there's nothing they can do about it. Horrible customer service and rotten fruit!!!! Pineapple is brown, strawberries are white, grapes are mushy. Disgusting. Suppose to be a gift and for the price point... wow. The website says their motto is 'certified customer happiness'. None of that read more

Edible Arrangements - Rotten fruit - Gift Shops Near Me - Stony Brook, New York

Amazing owners. I ordered an arrangement and the day it was being delivered my brother was admitted to the hospital. I won't go into all the details on how they helped me. The short of it is they took the order back and told me to call when my brother was discharged. They were so willing to help me. They offered to deliver upon his discharge. Upon calling they got the order right out and my brother said the fruit was so fresh and delicious. Thank you, Edible Arrangement of Stony Brook. There should be more people in the world like you that shine. Best, Gina from Georgia read more

Ordered a bunch of chocolate covered fruits for a friend. Half of them arrived rotten and were delivered very late in day. Called customer service to explain how unsatisfied I was with the service. They didn't help at all and only offered %10 off next purchase. Overpriced with awful service!! read more

Great strawberries and cookies as well, great service and both of them were fresh, my family and i enjoyed it very much

This branch of Edible Arrangements went ABOVE and BEYOND with their customer service. I ordered a tray of the chocolate covered strawberries to be sent to my friends house in the morning as there was a death in the family and the wake was going to be later in the afternoon. Well, I didn't realize that my friend was not going to be home as she was taking care of last minute things at the funeral home. Well this branch tried delivering three times at the house but could not get anyone at home. They called my cell phone while I was at the wake to let me know. They then DROVE TO THE FUNERAL PARLOR which was not near their store whatsoever and delivered the tray of strawberries personally!! Now that is what I call dedication and wonderful service!! My only regret is that I didn't get a chance to taste the delicious looking strawberries that were dropped off. Thanks again to this wonderful store. read more

I ordered a fruit arrangement for a friend who had a death in the family. I called the store directly because I was having a few problems ordering online. The owner, Nadeen answered the phone and bent over backwards to help me find the perfect arrangement. In this day and age it is difficult to find people as helpful and patient as Nadeen was with my needs and I just wanted to point out his professionalism and kindness. I will be ordering more often from this establishment! read more

horrible business, atrocious customer service, downright shady business practices...ordered a delivery for my nieces birthday, should have been delivered dec 20th. delivery never received ...they stated due to the fact they couldnt locate the address??? have you not trained your staff to properly use a gps or google maps??!! ridiculous, was then asked the next day if the customer could come pick it up? what is the point of paying for delivery??? after 3 days of no delivery, they put it in as delivered in their system. doing this on dec 23, im guessing to ensure that no one could be reached about it since they would be closed for holidays. spoke to owner, and was given a runaround about why it was stated as delivered, was told it was an error, .....no kidding.... and being told i would have to pay again for delivery!!!! claimed they were taking a loss.....hilarious!!!, what loss you have charged me for a item never received and the delivery charge as well, and had i not called, i never would have known it was never delivered.....ridiculous again!!! claimed the receiver was not home at time of delivery on the 23rd, which was a lie, because i specifically spoke to the receiver the day before and was assured they would be home all week..so no attempt was made on the 23rd , as they tried to claim. so why put it in as delivered to your system??!! this place is the absolute worst edible arrangement experience i have ever had, and we have used different locations for various reasons multiple times throughout the year. will never, ever use or recommend this stony brook location to anyone. the only thing they actually did accomplish is ruining my nieces edible arrangements suprise, ...which was never received.... and adding stress to the holidays. DO YOURSELVES A FAVOR PEOPLE AND READ THE REVIEWS, NOT A DECENT REVIEW SINCE 2018, THAT SHOULD TELL YOU ALL YOU NEED TO KNOW ABOUT THIS PLACE!!!! read more

Great looking arrangement for my dinner party. Most important it tasted incredible!

Great chocolate covered strawberries, though I was disappointed to find that the strawberries used for Mother's Day weren't fresh at all. They were too ripe and the taste was off. However, I have ordered chocolate covered strawberries from here on a variety of occasions and they are USUALLY quite good. Not too sure what happened on Mother's Day with our most expensive order yet. Perhaps it was the high volume. Either way, that's the reason why I'm taking off one star. Although we were disappointed this time, we have had plenty of former good experiences here and the staff have always been very friendly. read more

Couldn't have had a better experience here. I was purchasing a thank-you gift for the local oncologist's office over at 2500 Nesconset Highway but they only had chocolate-dipped strawberries pre-made. I quickly went through the options and ordered a generic 4-person-sized arrangement (cantaloupe, strawberries, honeydew, pineapple, etc.) for roughly $60. I came back about half hour later and it was ready to go, wrapped and everything. The lady behind the counter even helped me out with a small discount after I asked whether they had any promotions going on (they didn't, but I got a $2.00 calendar coupon applied). read more

horrible service, flies in the store, no fresh fruit it tastes like it's been sitting around in the sun for 2 weeks, i tried calling maybe thinking it would be different and i got hung up on and my father did as well and she said some pretty rude language just because she was "stressed out" she said that was an excuse for her rude behavior. horrible horrible HORRIBLE don't ever go here unless you want to get an attitude or horrible food read more

I stopped by here today around 2:30 PM. I am 30 weeks pregnant and was craving chocolate covered fruit. I walked into the store and the guy who serve me was very sweet. I asked them if they sold chocolate covered fruit separately without having to buy a full arrangement. He was very helpful and asked me exactly what I wanted. I ordered three chocolate covered strawberries and three chocolate covered apples. I told him I was craving it all day he said not a problem he would make it happen. It took about five minutes he had put them all in a box for me and actually made me an extra one so I could eat on my way home without having to open the box. I thought that was very thoughtful of him and very nice. Of course it was delicious and I devoured the box in a sitting at home. Don't judge....... lol. The customer service was amazing and the food quality was great definitely will be ordering again read more

Had a Mother's Day arrangement sent to my mom for Mother's Day and it was delivered to the door at 7pm on Mother's Day. I was leaving my parents to go home house and then Guy finally shows up and made the excuse that I was delivering from 7am in the morning. You can't tell a paying customer that excuse . Most deliveries are delivered by 2 in afternoon but I called up to see what the deal was and guy says almost in area and showed up an hour and a half later. Nice arrangement but they should be better prepared for high volume of deliveries for Mother's Day. read more

I came into the stony brook location today in hopes to get a delicious arrangement for a relative. I was unsure if I was able to purchase one in store or had to order online. The service was beyond my expectations, I didn't wait long for my arrangement and snacked on a free chocolate covered strawberry. I look forward to coming back for many more occasions!! read more

I ordered an arrangement to be delivered to a grieving family . I spoke with the owner directly and asked that the delivery be completed by 11 am as the family would be leaving for the funeral home. The owner was quite friendly and assured me this would be taken care of. I was quite surprised when the owner's son called me the next day at 1 pm to he say had just attempted delivery and no-one was home. He was not apologetic and then claimed the van had broken down. When I later spoke with the owner , she admitted the van had not broken down but rather she forgot to tell her son about the early delivery. After numerous phone calls, we were finally able to get the arrangement delivered at a time convenient for the family but this involved me having to leave the funeral home to make the phone calls. This was unnecessarily stressful.The family enjoyed the arrangement but I was very disappointed with the service I received from this Edible Arrangement location. read more

My pick up time was 9:30AM but I decided to get there early (9:15AM) and see if my order was ready. Though the store opens at 9, the doors were locked at 9:15AM despite the sign saying "OPEN." No one was at the front desk, either, when I looked through the door. When I went back 15 minutes later, it took a few minutes for someone to come out from the back and assist me. When I told her I was picking up an order, she was confused and went back to check if I actually had an order. She brought out the receipt and said she'd "wrap it up." I'm assuming she was putting the fruit together because it took almost 15 minutes and the fruit did not look like the picture of the basket I ordered. Additionally, the note I had written to be included was not there, which didn't surprise me. The cantaloupe tasted sour, as well as the pineapple. The chocolate covered strawberries had dents in the chocolate and it was obvious this piece was not made carefully. For $60, this was absolutely not worth it. I wish I could get my money back. I recommend you make your own fruit basket or get it from somewhere else. read more