Nico was amazing on phone. Needed special delivery instructions not on the online system. She led me through the process so I was able to relax. Outstanding service with a live person!! Definitely recommend read more

If I could give zero stars, I would. I had an extremely disappointing experience with the Kirkland location. After my $200 Mother's Day order was never delivered, I was told they could not complete the delivery hours after it was supposed to arrive, despite placing the order several days in advance. The most concerning part is that I was told the only way to receive a refund was to provide my debit card information over the phone. When I explained that I was not comfortable doing that, the manager, Niko, was rude and dismissive and refused to offer any alternative solution. Shortly after, my order status was changed to "attempted delivery," which seemed like an intentional move to make it harder for me to receive my refund. There was zero accountability, no empathy, and no effort to resolve the situation. For a $200 order, and especially a Mother's Day gift, this level of service is unacceptable. I strongly urge others to be cautious when ordering from this location. read more

I placed an order for pickup same day and received a confirmation that it would be ready by 6:30 pm. We arrived at 6:00 pm, 30 minutes before our pickup time and the clerk lied saying the order was not received and that they were closing an hour before the scheduled time to close at 7:00 pm. read more

After Knee Replacement surgery my daughter sent me the Chocolate Covered Strawberries and a cute antique looking vase with 2 red roses! Beautiful! The strawberries were so juicy and delicious!! Thank you!! read more

I did not realize the reviews were so poor for this store as my only aim was to send a friend a nice gift for her birthday from states away! I ordered the arrangement online in advance with confirmation it would be delivered but on the day of, I see the status as "cancelled" and was very confused and in a state of panic as I didn't have a backup plan. (Who would in this scenario???) I tried calling this store multiple times but no one ever picked up and I never received a call back. I tried contacting them online via a support ticket as well. I only found out from my friend hours later that the arrangement had been delivered and even later did I receive a notification from the store that it was delivered. This is very unprofessional and irresponsible as a company to have no point of contact or channel or communication for these type of issues. Due to me thinking the order was cancelled, I scrambled to DoorDash some sweet treats to my friend. This was honestly a much better option than Edible Arrangements but this whole ordeal cost me more time and money than it should have. Don't take a chance on this store!! read more

Edible Arrangements - Chocolatiers & Shops Near Me - Kirkland, Washington

A gracious friend got these for us a couple of times. The first was a fruit bouquet and the second time, we got chocolate covered fruit with a flower bouquet. The fruit bouquet was nice. Not sure how much it was but the fruit didn't look like they were old or dried out. The chocolate covered fruit box is beautifully packaged. I am glad that it wasn't all shifted and messy. The fruit was strawberries, bananas, and apples. The chocolate itself was really thick and hard. It kind of hurt my teeth to bite on it to be honest. The banana/chocolate combo and the apple/chocolate combo were a little strange to me. I honestly thought the slices were oranges (as in TJ orange and chocolate candy). I looked online for the price of the chocolate and flowers and it was $87. Quite hefty for 9 chunks of fruit and flowers. The flowers are pretty and lasted several days to a week. We are thankful for our food friends who thought about us too. The delivery person handed it to me. Seemed friendly (and wreaked of cigarette smoke) but she was nice. read more

Edible Arrangements - Chocolate fruit - some eaten already. - Chocolatiers & Shops Near Me - Kirkland, Washington

See all

This was my first time ordering from this store, and the overall quality was just okay. I had ordered a same-day delivery of their petite fruit arrangement, which arrived in subpar condition. One of the "flowers" was broken off and the entire arrangement and wrapping was sticky after opening. Maybe if there was a better way to keep items cool during transit? Also the special number character that I added on (a "4") barely looked like the number. At least the fruits themselves tasted good, which brings my review up to a 2. read more

UPDATE (4 stars) The owner of edible arrangements called me personally about my review. He truly seems to care about the quality and delivery of his products. He delivered a new fruit tray with amazingly fresh fruit that I am my family have been enjoying a lot. read more

I get an annual arrangement sent to me and I greatly look forward to it. This is the first time I get one from the Kirkland location and it was sadly disappointing. The packaging is cute and pink for Valentine's Day, presentation is okay but the freshness of the fruit could be so much better. It's like it had been sitting out a bit and some chocolate covered strawberries and pineapple slices were soft and didn't taste as good as I had hoped for. Overly sweet and definitely needed to be eaten asap. I took it apart and put it in the fridge for a bit but I usually have some to snack on for a few days; this one was on it's last day. read more

Edible Arrangements - a bouquet of strawberries, broccoli, and pineapples - Chocolatiers & Shops Near Me - Kirkland, Washington

See all

We picked up a box of chocolate covered fruit for my birthday last week and Nico at the Kirkland store was a true professional: courteous, helpful and friendly! Nico prepared the fruit in a short amount of time and the chocolate covered strawberries, bananas and apples were fresh and delicious! Thanks so much Nico! read more

So been dealing with a case since the 14th. Never got a call back and tried calling the store. Finally got someone on the phone. Wouldn't let me speak and told me my order was delivered and hung up on me. What in the world is this scam all about. read more

Do NOT order anything from Edible Arrangements. I would have given this a NEGATIVE 0 review if I could! Order was placed 2/1/24 for delivery on Valentine's Day. KEY WORD HERE IS "DAY"! Order did not arrive until after 7:00pm! Berries were gross and wilted. For the $90.00 I could have sent a Harry & David gift that would have been classy, and amazing! Tried calling the store when order hadn't arrived at 6:30 and waited for 5 minutes with no answer. Decided to leave CEO of Edible Arrangements a message on social media so see if he responds about his franchises performance. read more

See all

I had an order placed well in advance for a delivery to a business that closed at 5. I saw the delivery truck was out for delivery around 11am so I was hopefully it was going to arrive within the next hour or so. Throughout the day I was realizing it was cutting closer to 5 and I called the shop just to get an angry sounding worker to say "we don't know where the truck is" which is absurd considering this is a delivery service that doesn't let you know how far away they are. The arrangement arrived at 4:45 right before the business closed, so it might as well have gone to a house instead. Very upsetting. read more

Edible Arrangements Kirkland did a fantastic job on delivering one of their gorgeous edible fruit bouquets, which are quite the statement piece, along with colorful balloons. I ordered online in May, a week in advance to be delivered to someone in Washington! Customer Service: Communication was excellent! I received a text message on the day the basket was scheduled to be delivered to make sure someone would be home to receive it. Imagine that! Happy Recipient: Not only was the recipient super happy and surprised, she sent me photos & videos of the gift. I also received an enthusiastic phone call! Haha! Surprise: To my surprise, Edible Arrangements Kirkland even sent me an email of a beautiful photo of the basket in front of the recipient's house after it was delivered, so thoughtful and sweet! Overall: I will absolutely order again. Great service, beautiful, healthy & creative fruit arrangement & all-around good vibes! read more

The worst establishment. Customer service is horrible. And they park their trucks incorrectly and cause massive public safety issues. I wish this place would get shut down. A cancer to Kirkland and Juanita village. read more

Edible Arrangements - a delivery truck parked on a city street - Chocolatiers & Shops Near Me - Kirkland, Washington

Worst service ever! I placed an order for delivery on a Friday, it is now the following Tuesday and my order still says out for delivery. I have tried calling call the store and the 877 number, no answer, no return call. I've sent an email no response. The order was for a birthday present and I am beyond disgusted with Edible Arrangements. I I will never, ever use them again! read more

I never write reviews, but I was so disappointed in my recent order with edible arrangements in Kirkland, WA so I had to share. I just spent $100+ on a chocolate strawberry dipped bouquet for a family member's birthday and the strawberries were BARELY dipped in chocolate! The chocolate was very minimal! I've had arrangements in the past and these were waaaay below the quality of others! So basically I felt like I paid $100 for 20 plain strawberries! Such a rip off! Plus I ordered a balloon bundle and only received one balloon. I would not recommend the Kirkland, WA location and would not order from them again. Not worth the price! read more

I had ordered from another "fruit arrangement" company because I had a coupon & it arrived rotten. Thankfully this location was right near our house & they saved the day! Ordered online and picked up in store 2 days later. Arrangement was better than pictured on the site, with additional chocolate strawberries added. Also ordered the small cup of strawberries which are priced very well. Everything tasted great and birthday kiddo was super happy. Staff was friendly when picking up. Definitely will use them again! read more

Edible Arrangements - "Happiness Expressions" arrangement. - Chocolatiers & Shops Near Me - Kirkland, Washington

We ordered a wedding gift for my niece. $120. The Fed Ex driver dropped it at the mailbox on the main road. Fed Ex denied our claim, so we figured Edible Arrangements would help us out since they use FedEx for deliveries. I've called this location several times, but can NEVER get through. Left messages and sent the co emails. Needless to say we will never use Edible Arrangements again. If Edible Arrangements won't stand by their decision to use FedEx and ensure that it's product arrives safely and EDIBLE to the recipient, they don't deserve your business. I've attached pictures showing that FedEx put the "perishable" package on the main road in over 90 degree weather. The order was chocolate covered strawberries. read more

Edible Arrangements - They were left in 90 degrees. Needless to say, they were ruined. $120 - Chocolatiers & Shops Near Me - Kirkland, Washington

See all

I got a free box of delicious sweets for my birthday. The people were super sweet and so kind and helpful. The store had a nice setup and was a very elegant style! read more

So. Not. Happy. I placed an order by phone on 4/30/22, speaking slowly and clearly, repeating the address - several times, only for it to be taken down incorrectly. A wrong ordinal of "NE" instead of "NW"... One letter makes a big difference. That's on the other side of town! She must have started typing, and had multiple addresses pop up on her screen, and she clicked on the wrong one in the drop-down. Fine. But not fine. She could have caught her mistake, if she was paying any attention to the zipcode as well. She could have said something like, "I see a different zipcode for that address. It ends in a 5 instead of 7." I would have asked her to read me back what she had on the screen. But she disregarded IT and ME. When she called me later in the day to say it was undeliverable, and that the driver said there is no such person at that address, I told her there was, and repeated the complete address AGAIN, with "NW" and "7". She told me it was wrong, again, and to call her back when I had the right address, but there was nothing they could do except attempt another delivery Monday, if at all. The driver left; he had to continue on with his other stops. Then she went home for the day. Great. I started to doubt myself. Did they move and not tell me or anyone? The gal made me feel like I was an idiot. Yes, I gave her an old landline, a mistake I admit to, but I gave her a cell phone number too. She said the driver tried to call it, but my friend said she never got a call. She picked right up when I called her. I asked her if she moved, knowing though that she hadn't. I read her the address I had for her. She said it was correct. I was so upset. Later that night, or the next day, I forget, I was checking my emails, and I found the order confirmation from Edible Arrangements. I immediately saw their mistake. "NE"!!! Not a wrong house number, but rather the wrong ordinal direction. I also saw an erroneous email that said my order was delivered, and it gave me a link if I'd like to leave a tip. Seriously? I didn't want to spend $173 and they receive 2 or 3 day-old fruit, for no fault of my own, so I called the customer service line to cancel my order, telling them how upset I was and how stupid that lady in the Kirkland, WA store made me feel. TEN DAYS LATER, customer service calls me to try and make things right. They'll deliver it next day, with a free gift of chocolate covered fruit, valued at $39, and reimburse me for the delivery charge. I agreed. I thought that was fair. Everyone makes mistakes, I guess. Well, the basket was delivered. And supposedly the fruit was delicious. That's why I was generous enough to give 2 stars. BUT!!! It was missing the extra pieces of chocolate covered bananas that I paid an extra $12 for. AND!!! It was missing the free gift. So, I paid for goods that weren't delivered, and the whole thing about sending a free gift was apparently a lie. I wonder if I was even given the delivery fee back. The customer service representative took my credit card number down to credit it, but I was probably charged a second delivery fee. I'll have to check my bank statement. All in all, a very miserable experience. Please. Avoid. read more

I pre ordered a day before so my recipient wife will receive it on her birthday. She received a call when she work. What a surprise. NEVER EVER BUY FROM THIS BRANCH AGAIN! NO to Kirkland Edible Flowers. PLEASE READ REVIEWS. read more

What a TERRIBLE experience. Our staff and students collected money to have a special surprise delivered for our admins on National Administrative Professionals Day (April 27th). I ordered on Monday the 25th and selected "school" as the location. My expectation would be that this would be delivered within school hours. at 1:30 I visited the website which said my order was "in transit" and to keep an eye out for the refrigerated truck. By 3:15, still, nothing had been delivered. I called the store and no one answered. I left a message and no one called me back. By 3:45 all of our students and staff were pretty much gone. I called back again, and the woman I spoke to told me that she would call the courier to see where they were. Then got back on the line, and told me it would be there in 5-10 minutes. Unfortunately, since staff and students had already left, we wouldn't be able to give this to our admins. The woman on the phone told me, "put it in the fridge and give it to them tomorrow". Really? I ordered it for that special day to be delivered and given that day, not a day later. It was $160! The person who delivered it showed up 25 minutes later, closer to 4:30. There was no refrigerated truck like the website promised. Just some random person in an old car with our arrangement in the backseat. Since the website indicated it was "in transit" at 1:30 and it was delivered at 4:30, this means it sat in this person's car, unrefrigerated, for at least 3 hours. The fruit and the inside of the bag were covered in condensation from the heat as it was a sunny day. I tried calling the store back and asked for the manager's contact information. I was provided with an email address. I emailed to share my experience, no response. So I ended up calling the customer service number. They created a "case number" for me, wrote down my experience, and told me the store would reach out to me directly within 48 hours. No contact at all. So I email again, no response. So I call customer service again and AGAIN am told the store will reach out to me. Well, clearly they won't so I ask for the manager of the store's name and she tells me I should call the store and ask. Oh my gosh. So then I ask the customer service representative to speak to HER manager so I can try and talk to someone who will actually do something with this information. While I have been waiting on hold for her to find her manager, I have written this entire review. I have been on the phone with them for 45 minutes at this point and still no resolution. Bottom line, DO NOT waste your money on this place. It is not worth the overpriced fruit to deal with the atrocious customer service and lack of responsibility that this place takes. Seriously, find ANYTHING else. read more

This place sucks. Ordered on the 12th of Feb to be delivered next day. They called me on the 13th and said the driver is on the way. It is now the 14th of Feb at 04:11 pm. STILL NOTHING. It was supposed to be a birthday surprise. This company ruined it. I will dispute it with the bank. DO NOT ORDER!!! read more

They are very bad business. I called several times to have delivery on Friday by 5pm since it's at my husband's birthday at work, they said it will be delivered by 4:30. I called at 5 it's not delivered so I said to cancel and give me a refund. They said ok but later that day deliver it to somewhere and say it was delivered. Someone found it at work on Sunday and it's all bad. I called on Monday and they said it's delivered so no refunds. It's a very bad business pay $90 and received nothing. It really ruins people's special day. Don't buy from them I should have read the reviews earlier. Their manager has bad attitude does not help at all!!! It's embarrassing what they advertise and don't keep any promise. read more

1 star because at the very least the chocolate tastes good. My best friend who lives in California wanted to send a treat for my birthday. She scheduled a delivery to me here in Olympia for July 20th. She got a notice that they were sent via FedEx so instead of being delivered the day she had scheduled, they went passed my house to Troutdale, OR. then back to Olympia and finally delivered the following day (today July 21st) in the afternoon, they were no longer cold, flipped all over the place and because they were no longer cold or had been refrigerated as stated on the box, they had started to go bad from the humidity inside the box causing them to sweat. Thanks for literally leaving a bad taste in my mouth. I'm sure they were beautiful and fresh when they were sent out but none of that matters if that's not what the customer is receiving. read more

The owner of this shop is dishonest and a liar. Samir when you do not deliver a product that was paid for that would be considered theft. When you state you will make up for it, and no one knows anything about it, that speak miles as to your honesty. Corporate CS is non existent read the reviews this place is horrible. read more

Please have someone contact me for a refund. I placed an order that has not been delivered. I spoke with the delivery person and we were supposed to connect the following day to set up a RE delivery. I called & LM and did not receive a call back. I contacted the customer service number on the website and received a confirmation # stating someone would contact me within 48 hrs. No contact. I called back & left a message, no call back. I called this office and left a message no call back. At this point this is highly unethical and I am appalled by the lack of follow up & customer service. It's been 2 weeks you took my money and have yet to deliver the item or provide me with a refund. I'd like to resolve this issue but cannot reach anyone, please get in contact with me order # W2008616878-1 ref # from Cust Service 4193303 read more

I placed an order for a fruit bouquet to be delivered to family after having surgery. I asked that it be delivered the next day I was not going to rush the company and make them deliver it the day I ordered it. I tracked the order said it was out for delivery I called the company to ask them a question they never answered the phone during business hours on the 31st and then they called me and told me that they couldn't deliver the fruit because they didn't have anybody to deliver it and the third-party that they were going to use couldn't do it and the employees couldn't do it because it was too far yet in their service area. I will never ever use this company again. They offered to deliver it on Monday since I couldn't on Saturday but I know that it would just be rotten fruit sitting there for days so I'm asking for a refund I should've read the reviews first. Corporate needs to do some thing about this store as it is terrible. read more

Ordered a nice arrangement for a friend and it arrived well packaged and fresh! Highly recommend!

I'd love to be able to say my most recent purchase from Edible Arrangements was great--unfortunately, since this location can't be bothered to respond to emails via their "Contact us" form, and never confirmed delivery, and the day of delivery, I got a "call me back, they can't find the (recipient)" at 11:25pm my time--I can only say their communication is terrible, and they aren't interested in getting back to their customers in any way. We live outside the US and so our contact hours are out of sync. When I got the phone call, I was asleep, and couldn't respond. I followed up immediately the next day, and tried to get in contact with the Kirkland location multiple times since. At no point have they ever tried to return an email or a phone call. The delivery person was borderline rude in their message, and I never got confirmation of whether delivery was made or not--even their website couldn't tell me. It took reaching out to the recipient to confirm they got it--and the reason we never heard back from our friend, who was having surgery? Oh, Edible Arrangements didn't bother including the card we sent. Great job folks, you should absolutely have to follow-up with a person receiving surgery to make sure they got a get well gift. In short, service is terrible and if there's a problem, know they aren't interested in fixing it or responding, no matter how patient and polite you are. I was happy with their Bellevue location for years, but all it takes is one crappy experience to guarantee I'll neither trust nor use them again. read more

They don't have a set time left the food on my porch when they do deliver you can't even track the order def not worth it then tell you to come pick it up when u don't have a vehicle def better off making it yourself read more

Edible Arrangements - 190$ worth of stuff they jus leave outside instead of just taking back like delivery window was 9am to 10pm - Chocolatiers & Shops Near Me - Kirkland, Washington

My friend sent me a mini fruit boutique, and it was horrible. The strawberries had big black spots. The pineapple was sour. I called the location and had to leave a voice-mail, but no one ever returned my call regarding my concerns about the quality. I will continue to tell all friends and family neighbors to never use this Kirkland/Juanita location because they DO NOT CARE WHAT THE QUALITY IS THAT LEAVES THEIR STORE INTO THE HANDS OF CUSTOMERS. I threw the bouquet of fruit into the trash along with the box of the worst chocolates I've ever had! read more

Update - still no refund. Was told that the owner was going to cancel the 'mailed refund check' and then have it available for pickup at the store. Tammy, the store manager, said that she would call me when the check is there for pickup the following day. She never called. I called the stores to find out what's up and no one ever answered. I've taken this up with PayPal to issue the refund and they show a tracking of how many times they have tried to reach the owners and haven't received a response. It's absolutely ridiculous. Trying to get a refund since March 16 and it's May 17th. The people who run the Kirkland, Bellevue, and Seattle location are all the same folks and they are all liars and thieves. Do not give them your business. Hopefully with enough complaints the owner of the brand will cancel the franchise owner. People can get sick from this. read more

on Customer Service re whole company.. no trouble asking to place an order, but try CS..re this particular store, can't talk to anyone ..leave messages w/ no call back... poor Order on Mothes'Day , large order.I'm recipient.. I like Edible, but arrogance in business will eventually defeat.. read more

My order was for Valentine's Day and was ruined. A young man called me today and only offered me my money back. My daughter is a freshman at a University and was having a difficult time being away from home, and I wanted to put a smile on her face for Valentine's Day, but that was ruined by edible arrangements. I could have gone anywhere, but I trusted edible arrangements. I spent a lot of time looking for the perfect gift for my daughter. My daughter received a text message from Edible Arrangement stating that the driver was on the way. She waited for hours for her edible arrangement gift, which never arrived. However, the only acknowledgement for this horrible incident made by the edible arrangement company was to refund my money, which was poor customer service. I would like to be compensated for our time and disappointment over not receiving the edible arrangement gift. If I do not receive a response, I will post this on social media. Thank you for your time. Felicia Cheston read more

Called at 2:40pm on the day my gift was to be delivered. Some boisterous person answered and shouted, "It will be delivered sometime today." As I began to explain that I needed to know when or about what time. This person shout the same thing to me again and hung up the phone. This rudeness is unacceptable. No one deserves that kind of treatment when they spent their money to support your business. read more

These bouquets are fun and good...IF THEY ARE ACTUALLY DELIVERED!!! Ordered one to be delivered to a business. Clearly labeled who to go to and the department. Got an email 7 hours after it was supposed to have been delivered saying it was delivered...at 11:00 at night! NEVER received it. Called and asked about it and was told that the email was just delayed, item was delivered earlier in the day. Item was never delivered. Company refused to give a refund or actually deliver the item. Do not order for delivery!!! Pickup your order. Worst customer service ever! Update 10/26/18 After my review here I was contacted by EA. They refunded our money and gave us a free small EA to make up for the poor service by an employee that is no longer with them. Because of this I would change my rating to three stars, only because it took a poor review to get an appropriate action. Had they resolved our issue when we initially contacted them I would have rated them higher. read more

Fruit basket arrived around 7:30pm. Strawberries were already mushy and fruit was a week old room temperature. I could put my finger through the cantaloupe. Called store: manager wants me to take photos and send to someone. I'm sick which is why someone sent this to me. Not jumping through hoops after reading other reviews. read more

Edible Arrangements - Chocolatiers & Shops Near Me - Kirkland, Washington

Omg! I ordered two fruit arrangements for my son birthday, the order never arrived, I called but the person who answer the phone old me that the computer said that my order was in its way, at late night when the party was over the employee for that company came to my house dropping one of the baskets to the floor and they one stayed in his car and left, my order was late, they gave me just one basket, and that basket was damaged from de floor, never never I will order anything from that business. Awful service.0 stars read more