I went online and ordered the fruit arrangement. Everything was smooth, I got updates as to when it went out for delivery and when it was delivered. My cousin called and said that it was the best surprise she'd had in so many years, and she's 90. She said she had a sunflower pineapple for breakfast and it was so good, and she's looking forward to eating the rest for breakfast for the next two days. Thank you, thank you, for making a very lovely persons day even lovelier! read more

Be warned. I should have read all the reviews first. My fault!!!! I am extremely disappointed with my recent experience with Edible Arrangements. I paid $90 for an arrangement to be delivered on May 28th, but it didn't arrive until the 29th. What's worse, the app falsely claimed it was delivered on the 28th, and I received no notification about the delay. When the arrangement finally arrived, it was missing several pieces of fruit that were shown on the website. The fruit that was included looked awful - not fresh at all. I also paid extra for additional items that were considered add-ons, but those were not included either. To top it all off, when I called to complain, the manager, Matilda, was incredibly rude. She said she didn't need to notify me of the delay and had only notified the recipient. This was completely unacceptable and unprofessional. I am beyond upset with this purchase and the terrible customer service. I expected much more for the price I paid. I will not be ordering from Edible Arrangements again, and I urge others to think twice before doing so. read more

The owner did not have good customer service conversation with my mom ! She wanted to return items that mistakenly ordered over $200 The Truffle Box that was about $30 was expired with no music that i paid about $10 Berry Patriotic Chocolate Star Bouquet™ - Large $115.99 Foil Balloon: New Year $4.00 Dipped Pineapple: 18 Dipped Pineapple $22.40 Maddy & Maize™ Popcorn: A-maize-ing Popcorn Variety Pack $27.99 Single Edible Bakeshop™ Treat: Congratulations Cheesecake $3.99 Single Edible Bakeshop™ Treat: Cheesecake Topped with Chocolate Strawberry $3.99 Rocky Mountain Chocolate Factory® Chocolates: Deluxe Fall Truffle Box $19.79 Printible: Customizable Card $4.80 Edible® Holiday Music Collection: Edible® Songs for the Season $12.99 Keep in mind, this was a gift for my Family read more

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I guess it's my fault. I should have read the reviews prior to ordering online. I believe this is by far the worst service I have experienced with any edible arrangements store. I placed an order and called to verify if it could be delivered that day since I selected online same day delivery. Unfortunately they we not going to be able to get to them bc the order was placed at 3:45pm. Fine. No problem. I spoke to Matilda and another lady who said they will have it delivered the following day. I called the next day at 11am to see when it will be delivered. The lady told me in an hour. Welp guys it's 1:45pm and still no package. I call back and some how Matilda says there's a note to deliver AFTER 3pm. I certainly didn't put the note and they claim it came that way from online. They give me an option that is accommodating to them which is, the recipient can come pick up from the store or we can deliver tomorrow since they are leaving work soon. Hahaha! This is a JOKE! Where is the accommodation ? Very disappointed and will never order from this store again. read more

Do yourself a favor a choose another location. My girlfriend bought be some strawberries for my birthday and delivery was attempted but I was not home and had to leave out of town so I asked my mother to pick up for me and they told her she couldn't pick up for me. That said, I came on Monday first thing and they made me wait an hour to give me the arrangement after giving me a horrible attitude for not being home when they first attempted delivery. So rude without reason!!! read more

Our business ordered the fall fruit flowers with the 12 count dip fruit box for a colleague's birthday that works for academy corporate headquarters. The "manager" who said her name is Moraya called the day of the delivery to inform us that they ran out the flowers and wouldn't get any until Thursday. She seemed pretty adamant to just not help us and refund us for the flowers. After questioning for possibilities on what we can replace the flowers with she began giving a very nasty and unprofessional attitude instead of helping us resolve the situation (mind you, she called us the day of the delivery). I was livid at the fact that someone who is a manager and is supposed to play the role of a leader could seem so immature and unprofessional. Never again will we be ordering from edible arrangements and will be making sure that the rest of the business we network with are aware of this horrid experience. I normally am not the Karen to complain but this must be pointed out to avoid people experiencing MY horrible experience. read more

I have used edible arrangements several times, but was very impressed with their customer service this time. I had ordered a gift to be delivered to my parents' house. When there was no one there for delivery, they texted my dad who said it was okay to leave it with a neighbor. When the neighbors weren't home either, they actually sent me a really nice text message to 1. update me on what was happening and 2. ask me when the best time to re-deliver would be. In the past they would make an attempt and then just have you come pick it up at the store in the end. I appreciate the extra leg work and customer service! read more

Their service was excellent, I ordered a fruit flower design and a ballon which blew my fiancé's mind. She loved the creativity of the basket and how fresh the fruit was. Will definitely be going back. read more

If you want somebody to ruin your Valentine's Day, call these guys. Order placed February 9 for Valentines day. Never delivered, no call, no anything. All sorts of awesomeness. read more

Don't waste your time ordering from this location. The lady there is so rude and disrespectful. Ordered an arrangement (delivery) for my best friend on a Friday and she didn't receive it until the following Monday and she had to go pick it up! She even sent her mom to pick it up that Saturday because she was out of town and she didn't want it to go bad and the lady there wouldnt let her mom get it. She finally went up there to get it Monday but the lady there told her she had to come back for it in an hour and she lives 30 minutes from that location. So many inconveniences. Never ordering from here again! read more

Mason Road, Katy in Texas. Ordered online - Perfect arrangement - special 100th birthday gift! Could not be happier Thank you! read more

This company is the dumbest and most waste of time company ever! They delivered the damn gift so late my gf was already done at her job and it was supposed to be a surprise! Please for love of god stay away from these slow brains! read more

WORST service is my entire life! Even Mc Donald's has better customer service. Been ordering with edible arrangements for over 10 years without any issues, this happens to the the closest store to address I was sending one to. I get a call 30 mins after order was placed saying there wasn't a message on the card, I say leave it like that. The lady proceeds to tell me there has been a lot of scam and that's what's fraudsters do leaving the card blank. I'm confused then she asks can u read ur card number back to me, at this point I'm feeling attacked she then crowns it saying my first and last name do not match my email address. Ends up canceling the order. Big companies need to pay attention to those they allow carry their brand. Whoever the store owner was who I spoke to just totally made all the great memories edible arrangements the last place I would spend my dime. Straight up racist piece of air!!! read more

I came to order an arrangement to be delivered to my place, which is less than a mile away from this location. The lady taking the order, Mireya, looked annoyed, and did not seem to want to answer my questions about the arrangements. She said that the arrangement was going to delivered between 10 am and 5 pm. As the arrangement has fruit, that meant to stay at home the entire day waiting for it. In the end I decided not to order it. The customer service was really bad, which is a shame as this was the first time I was ordering from Edible arrangements. read more

I placed an order on 5/12, the day before Mother's Day for a "same day delivery" which is Saturday. I receive an email at 7p that night stating the order was delivered successfully. I followed up with the recipient about 30mins later, to my surprise she stated she never received anything and I had her check the porch while I was on the phone, nothing. Seeing how the business was now closed I decided to follow up the next morning 8:30A to find out what happened. I explained my situation to the service rep, she responded she was going to have to check with the driver and she would get back to me later that day or the following day. I call back at 2:30p that day to get an update, she stated she was able to find out the order was NEVER delivered however it was going to be delivered this day "for sure". The same lady calls me back 30mins later and stated she was sorry but they never received the flowers they were expecting so they did not have the flowers I ordered nor did they the previous day. I asked why didn't she tell me this earlier as I would have been able to make other arrangements if needed. She stated she thought the flowers would arrive. I was at a loss for words, completely flabbergasted, She stated my options were flowers to be delivered on Wednesday or a refund. WOW really?! HORRIBLE HORRRIBLE experience, I will NEVER shop at this particular store again. The customer service was terrible as I was constantly rushed off the phone each time with no empathy or sincerity from the rep and the lack communication is in my opinion unprofessional. BTW the customer service rep's name is Melinda, I was angry moreso that she never mentioned until the end that they didn't actually have flowers in stock. Good luck to anyone who patrons this business. Wish I had read the reviews prior clearly this is a pattern. read more

Horrible service. The staff waited until I pulled up and got out of vehicle to walk in back of store. Door is locked, so you can't get in and they won't answer phone after sitting outside waiting. TERRIBLE CUSTOMER SERVICE read more

I came in today 10 minutes til closing and the gentleman was still very helpful, didn't realize the hours of operations but luckily that didn't stop him from giving great customer service!! read more

Edible Arrangements - Katy - Chocolatiers & Shops Near Me - Katy, Texas

I ordered a small "Best Birthday Ever" arrangement along with adding the 4 chocolate-dipped mustaches for an added cost for my brother-in-law's birthday. The arrangement arrived as expected on the selected day. As much as I have loved getting an edible arrangement, and was excited about sending one to my family as we are not able to be together at the moment, I got feedback that the fruit was bitter and not of high quality. I see a number of reviews stating similar feedback and wish I had read the reviews of this particular location before placing an order with them. I did not expect the quality to be this low and feel bad that this was what I sent as a gift. Unfortunately, something that was supposed to sweeten the day, ended up leaving a bad/sour taste in the mouth, literally. read more

This was my first time ordering from Edible Arrangements and unfortunately my last. I placed an order on February 4, 2020 for a Valentine's gift to my mom. Even with 10 days in advance this store failed to deliver what I purchased. Very quick to charge my card $130 yet the order status still shows order received by store. My question is they must not have even prepared the order. I am very disappointed after hearing such great things about this company. This is a shame when I told my mom a surprise delivery would be made yet it didn't happen. read more

An arrangement was ordered from this location and two others: 1) The price they charge is higher at this location than the other two. (location, location, location) 2) I understand that is was Valentines Day but come 7pm a 2 door car pulls up and my husband goes out to meet driver, understand that the website says everything is kept in a refrigerated truck. He brings in the $140.00 gift and upon opening the chocolate is dripping with moisture and the fruit is warm. I have had their product in the past but will never order from this location due to their service, pricing and quality. read more

I have ordered and sent over 30 bouquets over the years to family and friends. We received a bouquet on Saturday and kept it chilled to deliver on Monday. We gave it to our friend and the fruit was not good. It was too soft and tasted spoiled. We saved the arrangement to request replacement and was told that it was fresh when delivered. I will never order from this location again but will order fruit bouquets for friends from other locations that have customer service skills. read more

The service was outstanding... i placed my order on Saturday afternoon and the gentleman explained to me that the truck had already left with the deliveries for the day. He stated that I could cancel my order and be refunded or they could just deliver it on Sunday. So i decided to have it delivered Sunday. Great customer service. read more

ZERO STARS!! I ordered a bouquet for my wife to receive on Valentine's Day, since I'm out of town for work. ALL DAY I wait for her text to tell me how surprised she is....until after 5:30 PM I finally have to tell her to watch for something at the door. Delivery is made at 7:40 PM. This completely defeats the purpose of a Valentine's Day gift. I will NEVER use this company again, and I discourage anybody else from using them. #fail read more

I only use Edible Arrangements for all of my gifts giving as I find that fruits are good and that flowers died. Their "vase" or mug are great too; I use them for my tea and coffee. It the gift that keeps on giving. I would recommend Edible Arrangments. read more

Horrible horrible customer service. Called to verify that my order was ready and was assisted by a rude and sassy employee. She proceeded to call me a liar and tell me that there was no way the staff made a mistake. Asked for a refund and the employee refused and told me her manager would tell me the same thing so there's no use in calling the manager. Tip to management: your employees will run your business into the ground. And you'll probably lose your job because of them. Never have I experienced such unpleasant people at a business. If you don't like people don't work in customer service! read more

I'm giving this place a one star because there is not a negative five star to be given. After placing an order for Valentine's Day for my lovely wife, at the time of picking it up which was 4pm they unprofessional person at the counter tell me that they missed place my order and it won't be ready until 5:00 pm or later. I try to explain to this person that we had plans for dinner and I was not able to come back at what ever time they prefer that's why I requested for 4pm, so she tell me that she has a great idea of holding it until tomorrow. Hello lady a Valentine's Day present is for Valentine's Day not the day after , so we had to rush out of our divans head back to this ridiculous place before 7pm which is the time they close so I can pick up the present for my wife which it was supposed to be ready three hours earlier. I won't recommend anyone to purchase anything in this place. read more

I ordered a couple of boxes of chocolate covered fruit as belated Mother's Day gifts. I had scheduled the earliest pickup time possible on Sunday morning, May 20. But when I got to the store, I was told I would have to come back because they hadn't had time to prepare the chocolate-covered fruit. I also didn't get the voice email message on my phone until after I stopped in there. Now, why would they have a pickup time available so early if they knew they couldn't have products ready at that time? The fruit was fine, but I didn't like having to go back to the store during an already busy morning. read more

If you're thinking of being creative and ordering an edible arrangement from this location rather than actual flowers, think again. My company ordered a $96.33 sympathy arrangement for an employee a full day ahead of time to be delivered, and in return we received some of the worst customer service we have collectively experienced. The driver declined to wait 5 minutes for the recipient (who had just lost a family member and was meant to be surprised by the arrangement) to arrive on site, which we felt was understandable UNTIL we were told that drivers do not have set schedules, and thus we would not be given a new ETA. Reaching the manager to discuss this fiasco took almost an hour and a half. We were transferred to the driver rather than the manager the second time we inquired, and when the actual manager finally returned our call, he did not offer even the slightest form of compensation for the awful service we had received prior. This place just isn't worth the hassle. read more

Ordered a very last minute delivery for my husband's birthday. I placed my order at around 8 AM and my husband received it before noon the same day! I was a little nervous about placing my order after reading the previous review but I had absolutely no issues. Definitely will be ordering from here again! read more

I received a beautiful bouquet from family on a Friday and by Sunday morning the fruit already had mold on it!! I'm guessing they are not using fresh fruit! I have ordered from edible arrangements before (different location) and this never happened. It's not a cheap gift either so it's upsetting to say the least. read more

Overall the service was good. The delivery driver had very good customer service. Company needs to work on quicker deliveries.

I recently ordered chocolate covered strawberries. They we're fresh and ripe. They arrived on time and the delivery person was professional. The only issue was that on the first bite into each strawberry, the chocolate broke away from the rest of the strawberry. So the first bite was awesome, but eating the rest if it was a bit tricky. read more

The fruit was very fresh and just how I ordered it. Mary the delivery driver was very attentive with notifying us when she would on her way. Upon delivery, Mary White, excelled at customer service and a very friendly attitude. It was very much apprecaited! We will continue to order from them! read more

Worst service! do not order from this location if you are thinking of sending something to a special person don't count on this place to be on time or to make it. I Placed order today in the AM, was specific on instructions for my order to be deliver latest 5:30pm, called them at 4:00pm was told my order was out for deliver, had to called them again at 6pm was told order was out of deliver, then told me driver left out for delivery at 4:05, when they had told me when I called at 4 that it was already out. Told me they will check on driver to see if order was deliver and will call me back, never got the call back.I had to call them back again to ask , and My Order never made it. , I called them back like 10times until they answered . I asked to speak with supervisor or manager , was told was out till Monday. That I will receive a call back from them , never received the call. I just asked them to refund me my $$ . read more

This location is a joke!!! Management was NOT helpful at all. If I could give a zero star then I would!!!!!!! My sister and I ordered my mother an arrangement for her birthday. 1st they said we were told the arrangement was out for delivery at 9/10 am, we called twice throughout the day to see where the order was, the locations just said it was on the way. My mother didn't received the arrangement until 4pm after calling to let them be aware the office closes at 4pm. 2nd my mother went to eat some of the arrangement the following morning, the grapes in the arrangement had mold on it! MOLD!!!!!!!!!!!!! So she threw out the arrangement and didn't get to enjoy it at all. I don't understand how that could happen unless it was not fresh fruit. I called this morning to see if I could get a partial refund (not a full refund) and I was told sorry we can't do that without pictures to prove you to be right. I called cooperate and they said they would have to call the store and see what they said. Cooperate said it is up to the store if we get a refund or not. Cooperate just said "sorry the only thing we can offer is a coupon" AFTER 44 MINS of arguing on the phone with them they finally said they would re do the arrangement. I'm just so annoyed because the customer service was ridiculous too! I do not recommend this place at all!!!!! read more

I bit pricey but a unique option to a flower arrangement. My niece and her family and friends enjoyed eating the arrangement after my niece came home from the hospital after bunion surgery. read more

I called to check on an order I placed & was told it's out for delivery but she was not sure when it would be delivered. I was assured that it would be before 5pm. Firstly I put in a request to have it delivered as early as possible (9-11am specifically) I understand if that couldn't be done since it was a last minute order (the evening before) but I would have thought it would be well before 5pm. The idea of sending someone something at work is for them (and the oohs and ahhs from coworkers) to be able to enjoy it for a better part of the day, not walking out the door. All of that is okay but what I find more disappointing than any of that was that I called two hours ago (1pm) and the young lady told me it was out for delivery. I just looked at the site and it says it's just being made. Very bad business and for $159.12 I expected better... Now the recipient is leaving work an hour early but will sit and wait (surprise ruined) because it's not there yet. Extremely dissatisfied & beyond disgusted. I just called store 3:19pm the arrangement hasn't even left the store yet. Never again will I use Edible arrangements business or personal. *Note: The delivery driver called me at 3:27pm to let me know she was now leaving and would be to the recipient in 20-25 minutes. Really? with all of the non-truth's I've heard so far I won't hold my breath. As I hit send 3:51pm the order still hasn't been received. *Order finally received at 4:22pm :-( read more

have never had a problem with them. they have the order on time when i pick up in the store. fruit is fresh but last time the apples were real sour. look for coupons attached to card you can use in the store. also make an account online for rewards. read more

Great arrangement! Delivery women did not follow simple directions to not ring the door bell cause our one year old was asleep and she rang it and woke him up and hour early from his nap. read more

The arrangement that I purchased for my wife was very nice and the fruit was very fresh and tasty. I think the price is a little too high, but it was for my wife. read more