My son takes this bus when he comes home from school from Boston. He catches it at the Mt…read more Pleasant stop. One time, the bus never even showed up. The bus left the Sycamore Street station and headed right straight to Boston. Didn't even stop and there were about 6 other people waiting there too. I only found out about this by calling dispatch. Who runs a bus company and avoids stops because they forget or don't feel like stopping? I sent an email the next day and have not heard back from them to this day. Poor customer service. The bus drivers can be cranky too. You better be able to lug your bags yourself under that bus, because there is no guarantee that he/she will help you with that. Since they are the only bus company in the city that goes to Boston, I guess we're stuck with this. I do hope the train comes to this area and then we can say bye bye to Dattco.

The bus is never on time. If the schedule says the bus comes for 7:10. It won't show up till at…read moreleast 7:20 sometimes later. The 9:10 am bus is super slow. Driver seems afraid to do 65-60mph. Hov lane is missed 99% of the time because we end up there late at 10:03-10:10. If the bus would show up on time then we would be in the hov lane in the morning. That's what $320 a month get you. Also you won't make it to work when one of the drivers calls out sick because dattco can't create a contingency plan. POOR!

Nice centrally located bus station. Diner inside the building for locals and morning commuters…read more Service to Boston. Local service is challenging and not direct. No direct service to Providence

Not costly to ride, gets you to points A and B, Clean and friendly. The door closes 6.read more

The drivers and staff are always professional, courteous nice ! On time departure never issue…read morealways look forward to my rides aboard Peter Pan! Like how the terminal/ bathroom is always clean, cafe always has some delicious food !!! So many destinations to visit !!!!

It was a smooth and quiet ride on a clean bus to Hyannis. There is a surcharge due to increased…read morefuel prices and that is expected. Wish I had more support getting to My destination. Got off at an earlier stop as the ticket printed stated that destination and connection. It would have been helpful if the driver announced all stops at the beginning, as the run did go to my final destination but ticket on line very misleading. Really pissed about this. Took a lot longer to get from a to b. Let's see if they respond to My email. No internet on this bus it is advertised but not available.

Arrived several minutes prior to the departure time, but the bus never arrived to sagamore circle…read morefor trip to Boston. Called customer service and they said they would get there in ten minutes. After 40 minutes of waiting, I gave up and had to make different, and more costly arrangements. Don't waste your time with this company and just call a car service.

Can I go any lower than 1-star? It's been almost two weeks since my experience here, but after…read morereviewing my credit card statements for the past month, I'm reminded of my terrible experience here. First, the desk attendant might as well not exist because if you ask him/her a question, they don't bother to help you. For example, I asked them if my bus was running late and the only response I received was an immediate and default "yes". C'mon, really? There's a computer in front of you and you can't even bother to check? After believing that the bus is on time, I wait outside in the near zero degree weather and, after FORTY-FIVE minutes past the scheduled arrival, it arrives. On time...right. My next complaint is probably for Greyhound as an entity. The drivers I worked with this past month were all incompetent, apathetic, and power-tripping. People were smoking cigarettes on the bus and the driver did nothing. People drank to a stupor in the back and filled the restroom with putrid vomit and the driver did nothing. Oh, and if the driver is running late, can you have them not take it out on the customers? Just because you're behind schedule doesn't mean you get to freak out on your customers.

I can see this place being a real aggravating experience if I was to pick someone up mid-day. My…read moreoverall impression of the place was that it wasn't too bad. I picked someone up about ten minutes later than they should've arrived. Still, that wasn't too long of a wait. 4 stars

While P&B is generally reliable, my last two rides with them were very problematic. Leaving from…read moreLogan on July 2, the 8:30 pm bus was 20 minutes late--and had only four seats available for a crowd of about 20 ticketed passengers at the final terminal pickup. We were told to wait for the next bus (at 9:30 pm), which would "probably" have enough seats. "Wait for the next bus" is not sound operational policy. Returning from Hyannis on July 8, the bus left 20 minutes late--which is acceptable. But then the driver dawdled and struggled at each and every stop. When the bus arrived at my terminal, it was more than an hour after the expected arrival and I needed special compensation to make my flight. I've seen P&B drivers heroically make up time before. This driver almost seemed intent on making matters worse.

The fare rates for P&B are very moderate. We took the bus between Cape Cod and Boston South Bus…read moreTerminal. The bus was on time for both trips, including the return trip. The busses had wi-fi that worked. Passengers were allowed two pieces of luggage per person. Using their website took a little tweaking, but afterwards, all was fine.

Just had another good ride on RIPTA. The bus arrived on time and the driver was courteous and…read morefriendly. The driver kept to the speed limit and it was an overall good ride. The Wave APP is the easiest way to pay for fares and the Transit APP is the easiest way to check on arrivals and timetables.

They don't manage scheduling and you almost always miss your transfer and have to wait a entire…read morehour every trip.

Gary provided my granddaughter with excellent service to Boston Logan airport and back. He was…read morepersonable and she felt safe with his driving. I would recommend Gary's transportation services.

Gary is great. Respectful, pleasant driver and very accommodating. Would work with him again.read more