If I could give this car service a minus I would . After arriving late without a toddler seat I…read moregave them ours, with a promise that they would return it! This was Aug 2nd, and many calls later it's September 25th and still no seat. Had to go out and buy a new one! Allen the "manager" has repeatedly promised to deliver , but just delivers empty promises. I feel sorry for his staff who has to cover for his totally unprofessional behavior! Waiting for a refund....

I cannot say enough about how wonderful Elite Car Service is! The folks answering the phones are…read morehelpful and courteous - so professional. Most importantly, the drivers are absolutely outstanding: kind, thoughtful, excellent drivers, on time every time I've engaged them. I recently used this service for a special situation: a family member with a medical condition and Elite could not have been more helpful. Thank you, Elite!

I had a hard time finding a limo to do a one way transfer for a wedding; we needed a limo to bring…read morethe guys to the venue and then the girls. Most companies won't do a transfer for a wedding and we had no need for four hours of limo service since the ceremony and reception were in the same location. A Formal offered three hours of service (the shortest window I could find) and at a reasonable rate. Tom (the owner/driver) was easy to book with over the phone, quick to respond to emails and provided a smooth ride in a beautiful Lincoln crossover limo. However, his customer service skills left much to be desired. He came across as aggravated the last few times we spoke on the phone and actually had me in tears after one call (the services were already paid for at this point). His attitude during my drop off at the venue was terrible and this was during the point of the day when I was the most nervous. The car doesn't have an interior light or mirror (I guess I was supposed to know this) so if you need to do any makeup touch ups, you have to rely on a bridesmaid to hold her phone flashlight and use your front facing phone camera.

I called around to check availability for senior prom for my daughter. I found A-Formal on the…read moreGoogle search engine and it had a couple reviews of happy customers. I had seen their limos around previously. Upon calling I spoke to Tom who was friendly and accommodating. His original phone call quoted me and I hung up with all the info I needed to check with parents and get a deposit. When I called back a few minor details had changed, and as expected so did the cost (we added 2 people and half an hour). I gave a deposit and was told cash could be paid on the night of the prom. We had rented the town car for 9 people. Prices were competitive and reasonable. Upon arriving at our meeting spot a few parents had already said our driver was waiting asking for me. I was greeted with professionalism and courtesy and provided both my contract and receipts for both transactions. The contract was simple and easy to understand and the driver was excellent. He texted me when the kids arrived at the venue and when they were back for the night safely at after prom. This was huge to me considering the car was full of mostly minors. I was very happy to know all the kids arrived safely. Bonus: because the had a bigger car availabe (a Thursday night) the kids were excited to see the SUV pull up. I believe this seats 16 (sorry if I'm wrong) and the kids were super excited for the "upgrade" and the nicer car and more room. Parents were a bit jealous, too!! Excellent service, great communication, kids loved the driver and everyone had fun. We will be using them again.

Both of our drivers, Frank and Ricci, were on time, drove safely, and got us to the airport and…read morehome to Orleans in an efficient manner. Thank you Long's.

Used this service to bring me to providence airport and back home. Arrived on time both at my house…read moreand at the airport to bring me back. Picked me up right on time at 3:30am to get me to providence. Both drivers were kind and drove professionally. Picked me up from providence to bring me home around 10:30pm and waited for me to get my luggage which took a little longer than expected which I was grateful for my drivers patience.

Needed a ride from Cape Cod Hospital to North Truro. Mike was reliable; told me when he would be…read moreavailable and when I called back to say I was discharged he was on his way. It was now dark and rainy. I felt safe driving with him. He was my lucky charm. I highly recommend him for reliability, courtesy and safety.

I've been riding with Mike for years, and have always had a great experience. Safe and reliable…read moreservice. Fully endorse. - Dayton H.