Not costly to ride, gets you to points A and B, Clean and friendly. The door closes 6.

The drivers and staff are always professional, courteous nice ! On time departure never issue always look forward to my rides aboard Peter Pan! Like how the terminal/ bathroom is always clean, cafe always has some delicious food !!! So many destinations to visit !!!! read more

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We recently used Peter Pan to go from Boston to Woods Hole to visit family on Martha's Vineyard. The trip down was fine - the ride was smooth and comfortable. The trip back was a disaster! We had tickets on the 4:45 bus out of Woods Hole. The ferry from Vineyard Haven was delayed, and we arrived in Woods Hole just BEFORE 4:45. The officer on the boat told us not to worry, that the bus would wait for us to unload since plenty of people go from the ferry to the bus. Several passengers saw the bus in the parking lot when we docked, but it left at 4:47, before passengers had been allowed off the ferry. The bus driver clearly could see that the ferry had arrived but left anyway, leaving multiple people stranded. The situation was made worse by the fact that the only phone number I could find for Peter Pan went to a message saying the phone lines were closed, so there was no way to reach anyone to try to remedy the situation. Terrible customer service! Even if I had paid extra for the refundable tickets, we would have been stuck because there was no customer service available to help us find another option. I ended up finding tickets on another bus line (P&B) that had a later bus. I also learned that P&B has flexible tickets (any time/date) for exactly the same price as PP's non-refundable tickets! If we had used P&B to begin with, we could have just gotten on the next bus with the same tickets instead of losing money. We will not be using Peter Pan bus lines again. read more

I travel between Providence and NYC several times a month and almost always use PP. When I don't, I use GO Buses. Peter Pan is usually extremely punctual. It's easy to get to the terminal from the highway. The parking lot is lit pretty well. Prices are reasonable, although upping from $25 to $40 is not. You may get an incredibly comfortable bus with great Wi-Fi, outlets at every seat, and a tray table - or you may get a bus that resembles your school trip out of town with no internet available. I've had more good buses than bad, but I have to note the toss up. Two biggest reasons to take off stars: There are a lot of departure times, but the most convenient ones seem to be lacking (most notably nothing between 3pm & 6pm weekdays). More importantly, the Wi-Fi and outlets are hit or miss. A four hour bus ride where you expect to be able to work becomes a time sucking hell when unable to access the promised internet or charge. The last time I came in from NYC I had to turn on my Mobile Hotspot for my colleague and I - draining battery and my data. PROS: Mostly clean terminal. Low priced deli inside for a quick bite or coffee. Leave to the minute most days. Disclaimer: I always purchase in advance so I have not interacted with staff. CONS: Wi-Fi and outlets are hit or miss, which is a HUGE problem. Used to be $25 for everything online, now goes up to $42 prepaid. May not have a departure time that works for you. read more

Peter Pan Bus Terminal - Inside the terminal. - Buses Near Me - Providence, Rhode Island

I took the Peter Pan line from South Station, Boston to Providence Main Station. The bus pick up was on time. Everything was great. Bus driver was courteous. The bus was very clean. We arrived on time in spite of the Boston rush hour traffic. It was very relaxing not having to deal with the traffic. The way to go is by bus. We passed all the single drivers stuck in rush hour traffic. Sitting in traffic at $5,00 a gallon. Cheaper to take this bus and no waiting or parking fees. Worth every penny. I will definitely take the bus more often. This bus line has many several routes you can take. Leave The Driving To Them and Kick Back and Relax, read more

Yelp should start allowing 0 star reviews, because that's what businesses like Peter Pan deserve. I am currently waiting for the bus--as I have been for almost 3 hours--as I write this. I booked a 8:40am trip to NYC from Providence. I got to the station at 8am to wait for the bus. At 8:35am, a bus pulls up but refuses to take us because it was the 8:30am bus. The driver tells us to wait for our bus and left, even though the bus was not full. Fast forward to 9:25am and the 8:40am bus is finally here. We all get in line again, and what do you know? It's overbooked. Another bus pulls up then, but the driver tells us we can't leave until 11am. So there are over 10 angry people sitting in the terminal, an empty bus, and a driver milling around trying to kill time. What's a pretty picture. The driver says he's willing to drive us if the dispatcher gives him permission. We talk to the customer service representative at the station. She tells us we just have to wait. Unwilling to accept that as our fate, I call their customer service line to explain our situation. He gives me the same answer! Time to switch tactics, since logical reasoning isn't getting through. So I threaten to use every social media outlet to which I have access to let people know that Peter Pan is the worst bus company and make sure that they lose thousands of customers and hundreds of thousands of dollars in business. He puts me on hold after that. But when he comes back, he still tells me that we all just have to wait. Oh, you thought I wasn't serious?! I always keep my word. I am going to do everything in my power to make sure Peter Pan loses as much business as possible. I sincerely hope it goes bankrupt soon. read more

Peter Pan Bus Terminal - So many people waiting, waiting, waiting... But Peter Pan doesn't care. - Buses Near Me - Providence, Rhode Island

I, for one, am shocked, but I had a wonderful experience using the Peter Pan Bus going from Providence to Boston/Logan Int'l Airport. I got to the station around 9:05am in preparation for a 9:30am departure. I was shocked because the depot area was way nicer than expected - plenty of chairs, appropriate/slight AC level, even a Dunkin' Donuts. We got on the bus around 9:20ish and were almost set to leave a few minutes before 9:30am! Two boys tracked down our bus before it left, around 9:35, and asked if it was the 9:30 bus. The snarky Russian bus driver said, "Yes, it is the 9:30 bus, not the 9:35." Get there on time! We stopped a bit out of the way in Foxboro, and we stopped again at South Station in Boston. (I did not get on in Kennedy Plaza but rather at the Providence depot/HQ near N. Main St - not super easy to find, FYI.) At the end, the driver kept track of who was going to what terminal and unloaded our bags for us, and he was courteous throughout. I still prefer the convenience and dependability of trains, but since there were few on a Saturday, this was my best option, and it really impressed me. read more

We booked bus tickets online to take us from Providence to NYC a few months ago, without looking at these reviews. The price was fantastic and seemed like a no brainer. A short time later, I browsed these reviews and panicked, thinking I had made a huge mistake. We had a cruise to catch from NYC and needed to be on it by 4pm or we would be left behind with 2 miserable kids and $$ down the drain. I was a nervous wreck. I didn't want to cancel the tickets (because there are no refunds), and flying or taking the train would've broke our budget. The horror stories on here kept me up at night worrying--surely they'd cancel our bus, it would be late, it would break down, etc. But it was all for nothing. It went off without a hitch. We arrived at the station with our printed tickets, parked our car, the bus pulled up at 6:20am, we all got seats towards the front, it was comfortable, wifi worked, outlets worked, bathroom wasn't horrible, we left the station on time at 6:30am, and arrived safely and timely at our destination. Thank you Peter Pan! read more

Great way to go to New York City for a price $65 round trip 3 hours. I highly recommended if you want to go to New York City.

Do not use this bus company unless you want your bags stolen! I recently used Peter Pan bus lines to go from Providence to New York City. On the return trip the bus driver made me put my bag under the bus even though I tried to take it on the bus with me. The bus was making 2 different stops. and I was the second stop. Because of traffic the bus driver didn't stop at the regular bus stop, but instead dropped passengers off in front of the Dunkin Donut Center where there was an event letting out. He took my bag off of the bus and placed it on the sidewalk without even asking if it was anyone's bag. Because he was in a hurry he just got back on the bus and drove off leaving my bag on the sidewalk in the middle of the city! When we got to my stop the bus driver took no responsibility, nor apologized for leaving my bag. His basic response was, 'oh well, it wasn't my fault'. Even though he was the one who took my bag off the bus! I will never use this bus company again and if you want to keep your belongings you shouldn't either! read more

I have just experienced the second rudest bus driver I have ever encountered. The first one was an hour and a half ago. They work for Peter Pan buses. Their attitude is horrible and the scheduled stops are not accurate at all. I gave 1 star because they required it to post this review.I will never take this bus line again. read more

I've been using Peter Pan Bus Lines for 3 months now to visit my girlfriend in Providence (leaving from NYC) the bus is always ready to go and all loaded up by the 1pm departure time every week. Only reason for 4 stars is that they have wifi and outlets on board but they do not always work. The bathrooms are pretty gross but you're on a bus so you can't expect too much. Bus terminal bathrooms are also pretty gross, but again, they're a bus service so it's okay. read more

Peter Pan Bus Terminal - Buses Near Me - Providence, Rhode Island

I booked a flight from Logan Airport in Boston for my daughter, put her on the ferry from Martha's Vineyard, and bought a ticket on Peter Pan Bus from Woods Hole to Boston-Logan. There was an advisory about a race in Falmouth that would close some roads, but Peter Pan continued to sell tickets, knowing, apparently, that the 8am bus would not leave the ferry terminal until after 10 am. I had to cancel her flight and put her on a much later, more expensive flight. Meanwhile, she spent 2-1/2 unnecessary hours standing outside the ferry terminal. Not acceptable; not even close. read more

I took the Providence to Logan bus recently. I used them in the past and it was very convenient and inexpensive. They drop you right off at your terminal. Parking was always free in the past but when I pulled in there was a booth to get a ticket. There were no visible posted rates. It was 5:15am and my bus was at 5:30 so I figured I'd deal with this when I got back next week. Ride up to Logan was fine except the door wouldn't close all the way so it was freezing and loud. Upon return it says on the website that they stop at all terminals right outside the baggage claim area. My "reserved" ticket said the pick up would be at 10:30. My plane landed early so I hung around near the baggage claim. A little before 10:30 I stood outside the door to baggage. There were signs clearly posted that said this was where the bus pickup/drop off area was. So I knew I was in the right place. It was about 20 degrees and windy. I stood there for 30 minutes and couldn't feel my face. During this time numerous buses pulled up in front of me going elsewhere. The drivers would stop, open the door and yell "Brockton" or wherever and then peel off a second later. So I knew I had to be on my toes because these guys don't wait more than a second. A little after 11pm I see a bus pull up wayyy short of where I was. I couldn't read what it said or see what type of bus it was but I had a feeling it was mine. So I ran down there with my luggage in tow and my backpack falling off my shoulder. Sure enough it was Providence, I barely caught it. If you are elderly, slow or not paying 100% attention good luck getting home! Prior to catching the bus I looked on their website trying to figure out how much parking was. No rates. There were numerous ATM's so I wanted to know how much to take out. It said that they took Visa and MC. So rather than take out too little/too much cash I thought it would be easier to pay with my credit card. Finally pull in to Providence. I scrape the snow off my car and pull up to the booth. Parking was $64 for a week! I hand the guy my card and he says they don't take cards. I explained that it said they did on the website and he says oh well. I ask if there is an ATM in the bus station and he says no. Are you F'ing kidding me?!! At this point I just want to go home after traveling all day! So I ask where the nearest ATM is. He says Walgreens. So I pull my car back into my spot, furious. I walk up to the booth and ask how they can't have an ATM available when they only take cash. He says they have an ATM inside but they're closed. So it's almost 1am and snowing and I have to walk up the street to get cash to pay for this nightmare? He lets me leave my license and drive up there. After all this aggravation and expense I will never use them again. It would have been the same price to park in Boston and I would have been home hours earlier! PS - if you're taking the bus at off hours don't pay the extra for a reserved seat. There were about 10 people on each bus I took. read more

If there is such a place as Purgatory, it will surely look like the drab suburban concrete-block and drywall bunker that is called the Peter Pan Providence Bus Terminal. I have been traveling with Peter Pan for 15 years, since they are the only long-distance carrier to Cape Cod, a trip which unfortunately and maddeningly requires a long layover in Providence. The terminal is utterly lacking in any kind of comfort, convenience, or traveler amenity. Until recently, there was a Dunkin Donuts concession. Not the healthiest or most filling of choices, but sufficient in a pinch. Now this has been shuttered and there is nothing you can buy for food or beverage (though there is a lottery ticket vending machine, so predatory financial schemes are still available). Plus, the terminal is in the middle of nowhere, so there is nothing within easy walking distance. So, when you are stuck here with a befuddling hour and a quarter (!) scheduled layover in the middle of your lengthy bus ride, if you didn't pack a serious meal, you're screwed. Plop yourself down on one of the uncomfortable, collapsing plastic bucket chairs and twiddle your thumbs a while. The restrooms are usually serviceably clean, though they have all of the charm and none of the comfort of your average prison cell block. Use them while you can, before they close them down, too. Forget about charging your electronic devices. Your plug will slip right out of the wall outlets, which I assume are larger to accommodate the plugs of industrial floor-cleaning equipment. It would be far better if Peter Pan used Kennedy Plaza for long-distance layovers. There, at least you have a proper downtown (or the remnants of one anyway) with restaurants and a park to keep you entertained while your bus sits inexplicably idle. read more

The update: Left 10 minutes late, but arrived right on time. I'm giving them 4 stars. So far I'm solidly in favor of this company- despite the fact that they have some simple glitches they provide courteous, service at a bargain. Rather than ask a pal to brave rush hour traffic on 95, I got a ride straight to Logan for $20 same day online ticket. Can't beat it. The fact that the ticket MUST BE PRINTED, was of course am issue- no one every seems to Have ink, or paper with their home printers- i was gonna go to the library when i noticed the website said the bus station will print out. Cool, but is it the right bus station??? No address on the webpage. Google maps comes up with TWO BUS STATIONS in pvd, and its been my experience that relying on inference for obvious things like this must be the station bc it is named "Peter pan bus station" is how I've ended up stranded. So I call. The guys a jerk, but yes, it's the place & yes they'll print a ticket & I wasn't on hold more than 2 minutes before talking to a person. There is no food at this joint, but there are bathrooms that work and are quite clean which you should DEFINATELY use bc I'm not going to go check out the bathroom on the bus for you. That is for emergencies only. The bus left 10 min late; we'll see if that matters. The driver is very professional & even bothered to make an announcement asking Riders to skip yelling into their phones or playing loud music. So far so good. Oh, don't try using the cup holders. read more

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Bus driver very friendly and helpful but the staff in the coffee shop although they are friendly to say they move at the speed of snails would be a compliment. read more

Peter Pan is what it is. My most recent bus trip (Providence to Logan Airport) was quick and cheap. The power station and wifi didn't work, the bus driver was a bit rude to me, and it's confusing as hell to order online, especially in trying to figure out if you're going to the downtown Providence station or this one. Oh well. At least it's cheap. read more

It is not located in down town Providence which is a good thing but does make a stop at kennedy Plaza on the way to New York. Exit 25 off 95 south and it is three minutes with Bus terminal signs all the way. Located in a safe remote area with 30 minute parking spots and a long term parking lot across from the terminal. It is an easy way to travel to New York. read more

Took a trip from Providence to NYC on the Peter Pan Bus. Bought my ticket online and printed it out. That was a really easy process. At student rate the bus costed $33, which was reasonable when you consider Amtrak costs you an arm and a leg. The Fung Wah bus used to do a trip from Providence to NYC as well and it was much cheaper, but alas, they no longer do that. Part of the reason for the cost of Peter Pan over Fung Wah may happen to be their provision of WIRELESS INTERNET on the bus. I thought that was pretty freaking cool. The bus is also very clean. But when I found that it took them almost a full hour longer than their slated 4 hours to get me to NYC, I was not so happy. We left Providence at 3pm and got in at around 745pm. Granted there's traffic getting into NYC at around that time, so maybe it's unreasonable to blame Peter Pan, but Fung Wah for some reason gets you there on time. Maybe I feel safer riding in a Peter Pan Bus than on a Fung Wah, but really I'm just interested in getting from point A to point B as fast and as cheaply as possible. In an age where everyone on the bus has an Ipod as well, it's worth it to consider getting rid of all the TV screens on the buses. Maybe they were a nice amenity 5 years ago, but it's a huge waste of energy when no one's watching and you have "2012" blaring on the stereo with no way for passengers to control their area volume, much less turn the damn movie off. Consider that and lower your prices! Then maybe you'll get a 5 star transit review. It's too bad that options are limited and I would have to use this option regardless; nevertheless improvements can be made. read more

HA... I mean... Ok, this review is for the Providence - NYC route. It's like $60 RT IF you buy online - but if you show up at Penn Station, be prepared to get charged a WHOPPING $44 after waiting in line to finally speak to an agent. It's not computerized, you know, so there is no auto-ticket deal (again, this is a destination Providence-specific issue I think). So recently I had the pleasure of taking a weekend trip to NY (AKA HOME) and on each leg of the journey was a unique adventure. Thursday at 11am the bus was full going down to the city. We had to pull off somewhere in CT to the police station in order to eject a "very confused" man from the bus. You could tell that when the driver pulled into the station everyone on the bus (well, most of us) were kinda freaking out wondering if we accidentally double bag our weed or if they'd confiscate our prescription meds that weren't in proper containers or otherwise figure out a way to heckle and hassle and lock us all up. Cuz bus peeps are cheap! Therefore we're criminals. Or are treated as such by SOCIETY. Whatever. The kid sitting next to me was like a strange outdated raver with wicked BO and called his friend immediately - presumably describing the situation in whatever language (Arabic? It was diverse... Very unexpected). We giggled nervously amongst ourselves and it was then I noticed the bathroom had been occupied this whole time. Now we were going on 15 minutes idling in the cop station parking lot and everyone was VERY curious to see *who* would be the *one* tot TOTALLY get BUSTED. OH SHIT THE COPS! (Just so happen to be listening to Notorious BIG while writing this review, so I can't help but interject... that synchronicity) So the beefy popo come in (Storm Troopers, naturally) and head to the back to extract the being who's been occupying the bathroom for the past 15 or so minutes... And gently escort him off the bus. Another 15 minutes go by, and the bus driver is nowhere to be found! Finally the bus driver re-emerges onto the bus and informs us increasingly exasperated customers that some fellow kindly riders were concerned by the man's erratic behavior, and alerted him to a potential problem. The man "apparently thought he was headed to San Antonio, Texas -- to the airport" but "had a ticket to Washington, DC." "Anyways," says the bus driver, "this man was very confused and unstable" and "we wouldn't want him on the bus, for the safety of everyone on board." He added: "The police helped the very confused gentleman and I promise you all that they were not mean to him, they were firm, but not mean." He thanked the people who brought this to his attention (rather bravely, I might add) and then thanked us profusely for our patience: "sit back, relax, and enjoy the remainder of the ride down to NYC!" Now, the way this situation was handled made my heart soar. First of all, how can you not love a bus driver who first imagines then assuages our fears of police brutality? And secondly, the fact that he never once used the word "crazy" to describe the man ejected from the bus was unfathomably compassionate and professional: totally unexpectedly humane and rockstar-ish. As a certifiably insane individual, I appreciate not being lumped into the same category as 'confused man.' Though, if those cops came to get me off that bus... you betcha I'd be up for some straight-A man-handlin'. ------ Return to Providence on a Rainy Sunday ----- Had a ticket to take the 5pm bus, but ended up wanting to take an earlier bus. Arriving at the terminal at 2:25 I was certain I'd have to wait until the 4pm, as they often oversell space. Got to Gate 17 and there was a line stretching down beyond Gate 23. I laughed in the face of every incredulous college kid asking the lady in front of me (who I also asked) if "this was the line to Providence" and she'd laugh and look and me and I'd laugh and wonder why they didn't ask ME the question first. Am I that mean looking? Irrelevant? So we stood in line for a GOOD 30minutes during this charade until finally boarding the bus.... Left the terminal at 3:15. Rainy day makes for iffy bus rides - the A/C was on and it was sort of wickedly uncomfortable, though the driver asked us to let him know if it got too cold... of course, no one did. Sometimes I don't know why I don't just speak up. Got up to Providence by 7:45 - about an hour behind schedule. Coming into Providence we may have hit another car... It's hard to tell on the bus. But the old geezers sitting behind me kept scoffing - sighing loudly and commenting that he "was an asshole" and said things like "ax" instead of "ask." RUDE! I kinda liked the bus driver - he had FLARE. But whatever, I like all the bus drivers on this Providence to NYC and back route. I often wonder if they're based in NY or RI, and what time do they get home, and do they complete one RT a day for pay? How comforting the monotony of the job must be... read more

I wasn't expecting much after reading the reviews. I booked a ticket here for a last minute trip to NY and this was one of the cheapest options I could find. The bus had working outlets which was nice but absolutely no wifi. The ride also ended up being an additional hour due to traffic. Oh and our driver (both to and from NY) had a serious case of road rage. Laying on the horn ever 2 minutes. He also yelled at a few of the passengers when they asked him questions about their stops. Not cool, not cool. :( read more

ZOMG it's PETER PAN BUS! For some reason I used to think the name Peter Pan Bus was hilarious. I assume I was high but you can never be certain. Seriously, this is a bus line that offers Providence to NYC for $40 round trip. What more can you ask for? The only reason I can't rate this higher is because of some bullshit policies they have such as a $5 "Print out your ticket fee." When traveling it can be difficult to get to a printer in a rush and $5 to simply print an e-Ticket is about as much of a scam as you can experience. Other than that there are some problems with Standard fares as opposed to reserved seating that can cause some friction if the bus is full. Make sure you get there early and get in line if you see a crowd gathering to avoid being left off your bus. Honestly though, with a $40 round trip fare all of the other issues just melt away. $40 PETER PAN BUS! read more

At the Providence, R.I. bus station - Leticia's Cafe Inside this terminal is one of the most wonderful snack shops on the planet, with one of the most delightful owners. The sandwiches are phenomenal and the coffee is fresh - what a find! read more

This is a review on the Peter Pan bus terminal in Providence, not on the company itself. My (3-star) review of the company can be found on Peter Pan's Springfield, MA, Yelp page. There are a number of interesting things about this Peter Pan terminal. First, it is not the same thing as the Greyhound terminal at Kennedy Plaza (though, a few connecting buses transport passengers between the two a couple of times per day). Thus, if you find yourself at Kennedy Plaza or at the Providence Amtrak Station, needing to get to this terminal, you'll either have to book yourself a Peter Pan ticket from Kennedy Plaza to here or you can take a northbound RIPTA Bus 99 to Main St. and Cemetery St. and walk a couple of blocks. The reason I know this is because of my latest (eventful) trip here. This is how my trip broke down: Leg #1 (Amtrak): Boston South Station to Providence Amtrak Station, 11:10am - 11:44am Leg #2a (Peter Pan): Providence Kennedy Plaza Station to Providence Peter Pan Station, 11:14am - 11:30am Leg #2b (Peter Pan): Providence Peter Pan Station to Storrs, CT, 12:40pm - 2:15pm Now, I know what you're thinking: How in the world did you catch Leg #2a if Leg #1 didn't even arrive into Providence until after Leg #2a completed its trip? Here's the catch: I didn't take Leg #2a. Finding it useless to have to leave Boston early just to catch a bus that would leave me with over an hour of layover time IN THE SAME CITY seemed useless. (In fact, I would have had to leave Boston even more than an hour early in order to make it to Kennedy Plaza on time to catch Leg #2a -- no thank you!). I confirmed with Peter Pan that I could still pick-up my will call ticket for Leg #2b when I arrived in Providence, and after getting such confirmation, I planned on taking the RIPTA Bus 99 to the Peter Pan station. [You may be wondering why I booked a ticket from Kennedy Plaza in the first place. Answer: I booked it on Greyhound.com, which allows you to book Peter Pan bus tickets, often at a cheaper price. Booking it on Greyhound.com also gives you the additional benefit of earning frequent rider points through their Greyhound Road Rewards program.] Come the day of travel, I have no hitches in my plan...until I arrive at the Peter Pan bus terminal. I'm told that they cannot print my ticket because I booked it through Greyhound. Oops. Luckily, they let me slide -- many thanks to the super nice ticket lady behind the counter! -- but be forewarned: If you book a Peter Pan ticket on Greyhound.com, you must pick it up at Greyhound's Kennedy Plaza station! read more

From website misinformation, jacked up ticket prices, to poor/rude customer service - Peter Pan Bus company is one of the worst I've had to deal with. If you have the option to go with Bolt, or other, I strongly recommend it. If you make a mistake on their (nonfriendly) website, you have to buy ANOTHER ticket/s, and the 'mistake' ticket/s will be refunded within 2 wks - after you make a formal request. However, it's not even guaranteed!! Prices on their site, don't match the prices on their mobile app. Buyer beware of adding additional $6-10/ticket, if you purchase via app. Website purchase has a service fee - per EACH ticket. Forget that you are dealing with a machine, and you have to print out your own tickets, Peter Pan will just rob you some more, because why not? The website is so messed up, that Peter Pan should consider hiring a decent IT professional with all the extra fee money they collect. Site will tell you one price, but at checkout, the total price will be quadruple (you read it correctly!). When I called in the problem, they asked me to view their site in a different browser... Sometimes the advertised wifi works on their busses, but most of the times - it doesn't. read more

I have had one or two so-so experiences as well as some really bad ones. Most recently, the online ticket system did not work. And by "did not work" I mean it charged my credit card twice, told me my card was "denied" and did not give me a ticket. Three customer service phone calls later I am stuck waiting in a 15 minute line in person at the terminal and paying a higher price for the same ticket. Second rate operation. read more

...Walking up to my bus "gate," an empty patch where my bus was supposed to be ten minutes ago... "Yeah, the bus is delayed 30 minutes. This happens a lot on Fridays." So do 1 star reviews. The bus wound up being 90 minutes late. The bus originates in Providence, guys. This isn't rocket science. read more

First time Layover to Providence Peter Pan Terminal. I have no idea that you cannot buy anything even water. They have a bending machine for lottery but no bending machine for at least a drink? For first timers like me, you better bring food and drinks or you will be crazy thirsty or hungry. read more

AC didn't work so bus was over 90 degrees. We switched to a different bus mid trip which ended up having the same problem. 2nd bus also broke down twice on the way and I had to Uber back in the end. read more

I recently used the Peter pan bus from providence to Logan airport. This worked out perfect. We left the station right on time, every seat had a outlet to charge any electronic devices, wi-fi was available and in good working order, we arrived at the scheduled time and best of all they dropped me off right at the terminal I needed. I really have no complaints, this works great for getting to Boston airport without being expensive. read more

Peter Pan Bus staff at the desk is aloof of their policies and come up with random surcharges to add to the original $25 ticket to new york. you should never have to pay more. they charged me $20 to change tickets that were already purchased for 8pm, just so we could take the 6 pm bus. Buses never arrive on time. read more

So they ended up refunding both the bus ticket and the cost of taking amtrak instead. This restores some of my faith in them but their excuse was basically that their ticketing systems do no match up so they basically leave a few spots empty on the last bus in the hopes in will not be overbooked is kind of ridiculous. I can only assume this happens all the time. Also, just last night, they overbooked the second to last bus and made everyone wait for the next one instead of sending another bus. So those folks will now get in incredibly late (if they are not left in Providence). So I appreciate the refunds, but this company has a long way to go to get their act together. read more

Where do I even begin. 3 weeks ago, i took the Providence to NYC bus and sat in the back of the bus with two other people. I sat down and noticed a hole in the backside of the seat in front of me. I noticed something in it and looked inside only to see a part of a needle. The entire 3 hour trip, I felt super uncomfortable, wondering if there were other parts wedged in the sides of the seat. When we reached New York, we got off the bus and told the bus driver. His response "Oh, I'm sorry about that." I was really surprised at his reaction. When I returned home, I wrote an email about my experience. No one ever responded. So, I called yesterday. This happened on March 3 it is now March 25. I waited on the line for 20 minutes before they disconnected my phone call. I called back and waited another 20 minutes before somebody could help me. I can't believe I'm even using the word help. I told them the situation and all they could tell me is that the complaint was under investigation and somebody would contact me if they found damage. IF is the word they used. I had pictures to prove it, so he told me to send them to a customer support address and yet, no response. So, I will keep calling until they give me my money back and urge people to pay the extra money to take the train because the Peter Pan bus line clearly isn't interested in the health of their customers. read more

Peter Pan Bus Terminal - Peter Pan bus seat - Buses Near Me - Providence, Rhode Island

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This is one stop from the end of the world. The fast food is closed now for good inside the terminal. Deplorable. Not even a vending machine. Nip around Cemetery St and maybe there will be a Little League game and maybe an ice cream truck. Or at least get water at the hippie park. Have these Peters not heard of organizing food trucks?! Awful. No good reason why stop needs to be 45 minutes either! read more

Peter Pan Bus Terminal - Dreary no food terminal - Buses Near Me - Providence, Rhode Island

Definitely hit or miss with this bus line. I go Providence to NYC on this bus and I've had good experiences and bad ones. Sometimes the bus is almost empty and you get a lot of space and other times it's very crowded and cramped. Some drivers are great and do the trip very quickly, other drivers jerk the bus around and drive really slow. But it's the cheapest way to get to NYC so what else can one expect? I have never found the outlets to be working, nor the wifi, so I recommend carrying your own battery pack and using your own data. Overall it's a very doable way to get back and forth. read more

In general, very reliable as a bus - on time, excellent drivers. A couple of notes: 1) you will need to print out your tickets or be prepared for a scolding from the driver. 2) don't plan on using the advertised power outlets at the window seat. The last two either had no outlets (removed with metal covers in place) or the outlets didn't work. 3) wifi works great signal but very very slow. Hence lower rating. Book online and print those tickets out. read more

Everyone working here has been delightfully. Even rhough ive been a hot mess with all my luggage. Very helpfully

I've traveled Peter Pan from Providence to NYC a number of times and found that it is the most economical way to travel. The prices fluctuate during the year, so I'll only book the trip if the current Providence-NYC round trip price is $30, which seems to be quite often. Buying your tickets online is definitely the way to go. Your e-tickets get you "Reserved" seating, meaning you get to go on the bus first and have the best shot of sitting with the rest of your party. Depending on when your departure time is you will want to arrive at the terminal early to ensure that you can get the best seating. Arriving later may result in getting split up. Peter Pan used to make more trips daily to NYC, or at least offered some later times. $30 a ticket is pretty good for a fun day trip, but the last bus leaving NYC leaves at 7:00 which is much earlier than their old time of 10:30. It would be nice if the last bus left Port Authority at 9PM or so. read more

I have been planning a trip to NYC to view the holiday decorations and see a Broadway Show. So, I went on-line to purchase my ticket. The on-line process did not work. This did not daunt my determination, so I went in person to the Providence Bus Terminal. At the terminal I was personally assisted by the Director of Operation Anthony Andrade. He listened to my plight, telephoned Peter Pan's main office and solved the issue within minutes. The Providence Ticket Agent, Anita processed my tickets and I was able to get the on-line discounted price. The level of personal care reflects the professionalism of Peter Pan and their employees. Happy Holidays! read more