CLASSIC BAIT AND SWITCH SHOP - STAY AWAY DON'T TRUST THEM
I used this company to book a 54 Passenger coach bus with Wifi and updated amenities as shown on their website. I booked over 45 days in advance and confirmed on day of that the bus promised would be provided. On the day of, I received no calls or emails to indicate there were any mechanical problems with the bus after I confirmed that morning. Upon arrival at the pickup destination, we were greeted by a bus that was in much older condition than the one promised per the website and had none of the amenities that were promised with the newer coach. In addition, the bus driver was from Greyhound bus lines and was sub contracted along with the bus for this job. After the driver informed me I should call the business, I did. The person there said that all of their buses broke down that afternoon and they needed someone to show up and the owner would call me back next week! After I called to follow up again, the owner finally responded and mentioned terms and conditions on my invoice (There were no terms and conditions) and when I asked him for them he wasn't sure why they weren't on my agreement. He said buses break and it was better that we had a bus at all and I explained that it would have been nice to have been given notice that what I paid for is not what I would receive and a discount/refund or cancellation should be offered. I also explained that the bus driver informed me he had been retained for that night for over a week. With this information I confronted him again and he simply denied knowing anything about the driver or the dishonest business practice of the classic "bait & switch". Please stay away from "Tom" "Sarun" "Suchada" and the rest of the dishonest crew they have here. Very unprofessional, unorganized and rude. read more