Wonderful experience. Prompt, friendly, always in communication. Benny is the best. Great,…read morefocused, safe driver and also kept in constant communication. Would highly recommend and will use them anytime we travel to Boston!

Rachel's car service was exceptional. Billy was awesome, pleasant, drove exceptional from Warwick…read moreto Boston and the return back home upon our return from vacation. We will be using this service when we need transportation!!!!

I've used Sentinel for a few long distance trips (Rhode Island to Virginia) and short trips to…read moreLogan Airport as well. I've only ever had Tom as my driver. He is always prompt, professional, friendly, and courteous. The car is always spotless. My dog has also come with me on the long distance trips and they are extremely accommodating. The dispatch / people who make the reservations are also friendly, courteous, and professional. So glad that I found Sentinel! 100% recommend.

Always professional and friendly. Great service- helpful and…read moreknowledgeable. On time and beautiful vehicles that are always clean and well maintained

Update 2026: still a 5-star service!…read more Bill's Transportation Services gives me what no Uber or corporate service could: true piece of mind and the feeling of community. I feel very safe using this service to pick me up in the wee morning hours at the airport and get me home safely, and as a single lady that is very rare but of utmost importance. I have been using this service for almost three years now and the quality has always been top notch. The service has grown to include several more drivers, of which I've had two newer ones, both of whom were polite, courteous and professional. If you're reading this looking for a ride, I encourage you to give Bill's Transportation Services a try, whether it's an airport run, drop off/pick up from a doctor visit you won't be able to drive back from, or any other ride you'll want to schedule in advance.

Hired Bill for trips to and from Logan airport and could not be happier with the caliber of…read moreservice. Bill was early for pickup to Logan and super nice on the way there, making the ride enjoyable. The brand new van offered a very comfortable, smooth and quiet ride and we had plenty of time to spare at the airport. Before departures Bill even offered a courtesy check to make sure we had all the important items like passport, wallet, phone etc. Arriving home, our driver Tony communicated his ETA and called us to confirm the precise pickup point even down to the inch. Tony was so nice and we had good conversation with him and again the van was super comfortable and clean. Tony even helped carry suitcases directly to the door. I appreciated that both Bill and Tony communicated multiple times in text with confirmations, ETAs etc. Sent photos of the vans well in advance with license plates which was a really nice touch, so that we knew exactly what vehicle to look for. Bill and Tony easily accommodated an itinerary with multiple stops which made our lives SO much easier and saved us from unnecessary driving and coordination. Everything was done via text/phone which is way better than dealing with a clunky website or corporate office. Price was very reasonable and very well worth it for the level of professionalism you get. We will be booking with Bill's Transportation Services in the future for sure.

I can't say enough good about these folks - outstanding customer service. I had an unusual…read morechallenge with transportation within the family, and Allstate was very flexible and accommodating helping me out, even as I was coordinating transportation from long distance. I'll be using these guys again - and if you're considering them, don't hesitate. Call. You'll be very, very happy you did.

Very Professional and courteous. My experience with him was very good. Will do business with him in…read morethe future

Booked van three months in advance for twelve Seniors Citizens going to a wedding. Two days…read morebefore they called and stated van broken (understandable). They did rent another for van for the twelve passengers, but it only seated eleven. One of the seniors rode where the luggage go. The driver also stated it was an overbook not van trouble (whether true or not I do not know). On the way home, two of the folks decided to Uber home so there would be enough seats. I did write to company, no response.

We used Five Star Limo for a trip to NYC. Carlos was our driver. He did a great job! We wanted to…read moreeat near the Statue of Liberty and he had a great recommendation. We took a very nice 6 pass gray limo, it came with iced water and free champagne. I'll take it! I would definitely use this company again! They seem to know the business well. Everyone in the office/on phone was also very friendly!

Made our family trip to Logan airport easy and stress free. Sesyl was friendly, personable and…read morepleasant to chat with! Car ride was smooth. Will definitely use their service again.

The cars are nice, booking is easy, and the drivers are on time. So why only three stars? Their…read morepricing isn't very transparent if you call and get a quote (which is the base rate). Fuel is the cost of doing business when you run a car service. Just build into the price, no need to be so disingenuous by tacking it on after. I don't like the built in tip either--I prefer to choose it. But that's personal preference. It says recommended gratuity, but it's charged to your card. I suppose they would remove it, but who is going to do that unless there's a problem? They have also increased their prices dramatically in the past year. (Did you get an almost 20% raise this year? Yeah, me neither.) Two receipts, same route, about one year apart. Base Rate: $104.00 Recommended Gratuity: (18.000%) $18.72 Fuel Surcharge: (13.000%) $13.52 RI State Tax: (7.000%) $7.28 Airport Access Fee: $6.00 Total (USD): $149.52 Base Rate $123.50 Recommended Gratuity 18.000% $22.23 Fuel Surcharge 8.000% $9.88 Admin Fee 5.000% $6.18 RI State Tax 7.000% $8.65 PVD Access Fee $6.00 Total (USD): $176.44

Love services, very professional, on time , communication with clients on time , I will recommend .read more

I booked Austin transportation for 11 people to and from Logan airport. What a great experience it…read morewas from start to finish. The receptionist who I spoke to on the phone was so nice and helpful. I got a detailed email confirmation with all the flight times listed and exactly when the driver would be at my home/airport. On the travel days, I got a text from the driver introducing himself and letting me know the Time he would arrive. Drivers were both exactly on time. We were picked up in a big brand new spacious van with plenty of room for 11people and all our luggage. The driver packed all of the luggage in the van for us. They had a cooler of ice cold waters and sodas for both drop off and pickup. We had two different drivers one to the airport and another from the airport. Both were EXCELLENT! Very friendly, very accommodating, on time, and they were excellent drivers. They both asked if we were comfortable, if the ac was at a good level, what type of music we wanted. They just made us feel so comfortable. Absolutely wonderful experience. I am so happy I found this company because I have used many others in the past and none of them compare to the excellence of Austin. I definitely recommend this business and plan on using them for all my travel transportation needs.

Easy to book. Reasonable pricing. On time. Great service! Definitely would use again!read more

Everyone professional and knowledgeable. Great family company. All drivers are professionals.read more