Not costly to ride, gets you to points A and B, Clean and friendly. The door closes 6.read more

The drivers and staff are always professional, courteous nice ! On time departure never issue…read morealways look forward to my rides aboard Peter Pan! Like how the terminal/ bathroom is always clean, cafe always has some delicious food !!! So many destinations to visit !!!!

Great prices for an average college student. The buses are clean, arrives on time and you receive…read morefree complimentary bottle water! Catching the bus in Manhattan can be a little hidden since you don't really see the sign for Go Buses unless you walk down W 30th Street between 9th and 10th ave. If you're in Providence I recommend catching the bus in Brown University instead of on Canal St because the bus back home is always packed.

I used to ride with Megabus but due to the price hike and route changes I was forced to ride…read moreelsewhere. I've used Go Buses a few times now and am VERY happy with the switch. Almost every time I have had a driver named Jill. She's super nice and made sure the bathroom was clean and trash was emptied before people boarded the bus. Great communication too, last time it was during a snow storm, she was very informative. So far every time, everything has been great. Also, I had to make a change to a reservation and within 5 mins of sending the email I received a call, unfortunately I was unable to answer it. Then a bit later received another and was told that my reservation issue was all set. Thank you to the 2 women that called and thank you Go buses! Greatly appreciated! I look forward to many more trips with you.

I have used different bus co. To go from RI to NYC over the years. I have never had so many issues…read moreas this trip. Bus a/c belt brakes and my husband had to take it off or we would have been there waiting at least an hour in the heat. Then on the bus home we were in an accident in New Haven,CT. Never again

Can I go any lower than 1-star? It's been almost two weeks since my experience here, but after…read morereviewing my credit card statements for the past month, I'm reminded of my terrible experience here. First, the desk attendant might as well not exist because if you ask him/her a question, they don't bother to help you. For example, I asked them if my bus was running late and the only response I received was an immediate and default "yes". C'mon, really? There's a computer in front of you and you can't even bother to check? After believing that the bus is on time, I wait outside in the near zero degree weather and, after FORTY-FIVE minutes past the scheduled arrival, it arrives. On time...right. My next complaint is probably for Greyhound as an entity. The drivers I worked with this past month were all incompetent, apathetic, and power-tripping. People were smoking cigarettes on the bus and the driver did nothing. People drank to a stupor in the back and filled the restroom with putrid vomit and the driver did nothing. Oh, and if the driver is running late, can you have them not take it out on the customers? Just because you're behind schedule doesn't mean you get to freak out on your customers.

I can see this place being a real aggravating experience if I was to pick someone up mid-day. My…read moreoverall impression of the place was that it wasn't too bad. I picked someone up about ten minutes later than they should've arrived. Still, that wasn't too long of a wait. 4 stars

So for some reason (without news/word on it as far as I know), Megabus decided to no longer offer…read morerides to NYC from downtown Providence. I only have one question: Why? Its closer to NYC, easier to get access to drive to NYC as far as the Highway system goes, and has a never ending supply of riders to go round trip...doesn't particularly seem like a wise business decision, but It's not my company so it what it is. Just figured I'd make it known in the reviews since no one here had mentioned it here in the reviews yet. Good luck Megabus! xD

I am a fan of Megabus because of the low fares to NYC. On a good day you can travel one way for…read more$1. Other days it might range between $10-30. Still a great deal. The inconsistency of the buses is a problem. Sometimes they do not arrive on time and passengers have to wait out in the cold or weather for 20-30-20 minutes before the bus arrives. Other times, the WiFi does not work, that is a problem if you plan on using it for 3-4 hours and it does not work. Most of the drivers are polite and helpful. Still, a low cost option out of Providence...not top in terms of customer service though.

Is there a zero star rating? An arrogant, racist driver who…read morehurled luggage of an elderly couple and jammed on his brakes. Guess he was anxious to get off shift. Yet the attendant back at the depot was courteous and gently retrieved bags for passengers. I'll Uber to Logan Airport and pay extra for common courtesy before I ride Peter Pan again. Charged extra each way on the app for a simple destination change. Never again.

Really nice employees I think they are struggling…read moreMade me feel good to support such a nice group of people

Our buzz bus experience was amazing!!! Mike, our driver was the best!! He was extremely friendly…read moreand accommodative to all of our requests. He got us from point A to point B safely, and responded to text messages right away. The bus had loud speakers and was clean and ready for us as soon as we hopped on. Would highly recommend this company to anyone looking for a great time ! I'm ready

We rented the Buzz Bus for our daughter's sweet sixteen party; a night on the town. The bus driver…read morewas courteous and friendly and drove expertly the entire time. The bus arrived perfectly on time and knowing we'd arrive a little ahead of schedule back home took some back roads home so the kids could listen to music and dance for a bit longer. The booking process was simple and the staff was great to work with each step of the way and communicated effectively from start to finish. Definitely would recommend using them for your next fun night out on the town!

They simply don't know how to drive big buses. Couldn't take a turn and crushed the side of the…read morecar yesterday. I would definitely avoid.

I was driving my own vehicle in front of the Newport mansions with one of the buses tailgating me…read moreas I was driving a little slower to sight see. I pulled over with my hazards and waved the bus to pass, meanwhile the driver pulls up next to me and yells at me saying the speed limit is 25mph and called me a "dumb fuckin bitch". I am shocked about the dangerous driving of a bus tailgating a car and the outrageous behavior by one of their employees. Not even sure if there were people inside the bus at that point!

The bus is a bus, so my expectations were met there. I always find they are timely which is about…read moreall I can ask for. Unfortunately, one of the drivers made me cry on my last trip (12/2025) while I was alone on the bus, I'm not sure if he was just having a bad day, but it was a struggle to keep it together the rest of the 2 hour trip from Logan. I'm not even sure what caused it since I always have my ticket ready to scan. I'd never had a problem traveling with this driver before, and I've driven with him probably 4-5 times now, so I want to give the benefit of the doubt, but did want to address it given the distress and embarrassment it caused me.

We have been usingP&B for probably 10 years.\nWe fly with our 8LB papillon dog. All of a sudden,…read morethey would not let us take the dog on the bus.\n The driver was very rude, left stranded at louggin airport 730 at night. I am 78 years old. My wife is 77, the driver did not care at all. He said if we didn't like it call the office.\n He said, my name is Bob. What a jerk. And yes, we had tickets. I will never useP&B EVER AGAIN.PS NOT ALL THE DRIVERS LIKE HIM. MOST OF THEM, A VERY FRIENDLY AND NICE TO YOU, BUT NOT BOB.