I really really hate writing bad reviews & I took the wknd to think about if I wanted to do this, but if it saves the next person tears - then I owe it.
My usual nail tech was out of town & I desperately needed to get my nails done. My sister recommended this place & their timings for appointments aligned with my schedule, so I thought why not? I thought sooo wrong. I went in for dip mani & a regular pedi. The salon was nice & clean, customer service was basic, & there's plenty of colors to choose from hence the 2 stars. It wasn't until she started drilling was when I thought this couldn't be real. She was loose handed & sloppy with the drill that she practically cut me on all 10 fingers. Dip application was normal, but then the drilling & shaping was sloppy, again, leaving my nails looking a little thick & not with the sharp clean lines of a "square square" shape. The pedicure was basic, application of the nail polish was ehh as it's on the cuticle line. At this point, I thought to myself whatever, I'll just deal with it. Maybe I just came on an off day or something as it was Thursday evening at 530pm.
Untilllll, I woke up Saturday morning & noticed that the top coat of my thumbs were already chipping. I've neveeerr had this happen. I honestly questioned myself asking if I was washing my hands a little too much (I work in medical & I also still have the cuts from the drill so I wanted to keep it clean to avoid infections), but asking other nail tech friends & family, it was because it wasn't properly applied. Again, I'm not the type to complain so I wasn't even going to call to get it fixed. I was later convinced to call & it took everything in me to do so because of my anxiety. Because I was still healing from the cuts, I asked if Teddy could be the one to fix it as I saw how he handles the drill & his shaping looked perfect. I arrived 30 minutes after the phone call & there was a miscommunication as she came from around the corner to fix my nails. I was a little hesitant, but I'm too shy to say anything & I already did not want to be there as "that customer". Anyways, I showed her where it was chipping & asked her if she can drill down one of the nails because it was just way too thick. The second she put the drill to the nail, SHE CUT ME AGAIN. On all 3 fingers that needed to be fixed. One actually drew blood to where she had to wipe it off of my nail. Oh & then sprayed with alcohol. Ouch. She kept apologizing, but didn't do anything different to prevent it from happening again. I was so frustrated that I silently cried in the chair. I tried to hide it because I didn't want to cause a scene while waiting for the top coat to dry. She checked to make sure it was dried & said I was good to go, I politely thanked her & proceeded to calmly walk out just to burst into tears as I'm walking to my car. Never have I ever left a place of service in tears before.
I honestly just hope this gets corrected as nobody deserves to have sore fingers from cuts from a place that's supposed to be relaxing. & I really really hope that these drill bits are being sanitized after every client to avoid contamination as she literally cut me on every single finger.
Oh & the next day, the same two thumbs were chipping again & another finger.
Not sure of the nail tech's name, but she sits two down from Teddy on the right side. read more