I own a 2018 Lexus RX 350. In November it developed a water leak that came through the eyeglass…read moreholder in the roof. I initially took it to a Toyota dealership that blew out the drain pipes that are on both sides of the roof. That worked for a couple of months but began leaking in January. When I returned to the Toyota dealership they determined that the skylight was the issue & quoted $1659.94 to replace the sunroof glass saying that the rubber seal on the sunroof was failing. I have never used the sunroof & when I looked at the rubber seal it looked brand new! I then went to the Windshield Doctor and met Dillan LeGrand. I explained the issue & he spent the next few hours sealing the drains while I waited. He charged a $100.00 fee for time and materials. He said to wait until it rained to insure the roof did not leak. After several weeks & no rain I decided to go through the car wash over the weekend. Not a drop of water leaked through the roof!! Yesterday I went to the shop & was thrilled to pay his fee. Dillan provided a solution to the problem, was courteous, creative and I highly recommend Dillan & his abilities! The Toyota dealership saw a silver haired senior woman, driving a Lexus & went "ChaChing"!! BS on that. Thank you Dillan LeGrand!

I needed assistance in replacing some front bulbs on my Subaru outback. Jonathan Ruiz the owner was…read moreaccommodating and confident they could change the bulbs. Dillon who greeted me and took my car to replace the bulbs went above and beyond to get me in and out in a timely manner. His professionalism and positive attitude made the whole experience worthwhile. This is my second time using their services. Completely recommend the service work and their confidence in the quality and value of their work.

Great people, outsranding work AAA +++ we have had 2 Different cars worked on the finishing the…read morepaint was fantastic cars don't even look like they've ever been an accident

While backing out of my driveway, I ran into a board sticking out of the back of a parked truck…read morewhich left a hole in the rear panel. I got estimates from three places and decided to go with Northwest Collision. The estimate was about the same as the other two, but I liked the customer service. The receptionist was friendly and helpful, both in the waiting area and on the phone. The estimator clearly presented options, and I was informed of problems and progress along the way. They had a driver available to take me home and pick me up while the car was in the shop which was a huge help. I would certainly recommend them.

Thank you Jose and family for all your help and hard work. My windshield looks great!read more

Outstanding service and products. Honest, quality, integrity…read more Everything from rock chip repair, tinting to a complete new windshield for me.

Excellent service , very personalable, good guys, considerate, kind and all the above , got a…read morediscount because the window had a transport scratch in it..very happy I highly recommend

you can't ever get through to a representativ!!!! decided to go to speedy glass down the road…read morebecause at least they answered their phones.

Wish I could give it a zero. The worst. Here's the highlights if you ever think about even trying…read morethese guys: 1. They said they would provide service same day...they didn't. 2. They took my credit information as a "hold only,. They didn't. They ran my card immediately. 3. The installer showed up with the wrong glass. 4. It took over a week to get my refund. 5. Their phone person blamed the whole experience on me. It was simple. I asked them if they could X, Y & Z. They said they could They performed zero of the things they said they would do. ZERO!!! Were they rude? Not really. Just really unprofessional and unapologetic. They did NOTHING to ease my situation. I was under the gun to get the work done quickly and they guaranteed they could do it. They did not deliver on one thing they said they would. I would not recommend these guys to anyone...ever! I rarely, if ever leave reviews. This time, I plan on it. If it saves anyone from avoiding the nightmare I endured it's worth it. Here's some notes for Auto Glass Guru if you read your reviews: 1. It's called customer service for a reason. You are supposed to provide the customer with service. Not bad service or no service...actual service. 2. Good companies try to make it right with their customers. You should try that approach. You did nothing to offer help. 3. Retrain your staff or rewrite your policy. You are a simple dispatch service who farms out the work to a local and takes a cut off the top. Regardless, your business name is on it. Act like it. Very disappointed.

I had a good experience with Auto Glass Guru in replacing the lower window on my 2016 Prius. They…read moregave me a better price than a major competitor by about $150. The real stand out however was Daniel, the installer. He was so helpful and even went the extra mile by speaking Spanish to the gardener who broke the window, making arrangements for my reimbursement. He was courteous, on time, and had great communication skills. Highly recommend!

I arrived around noon real excited I just bought my first car and was inquiring about tint. I was…read moregreeted by one of their 3 technicians who gave me all the specks on the 3 different films they carry, i decided to go with nano ceramic. It was the priciest of the 3, but i was sold at UV rejection and absorption. They did not disappoint!!! Amazing product SAME DAY SERVICE, and they had an awesome waiting area with free goodies and beverages for customers!! Glad i went with them kept my business local and very happy with my new car!!

Best Tint job Ever !!! 87 degrees out today left my ice coffee in the car. Grocery shopped at Winco…read moremy biweekly haul about an hour my ice is still in my coffee!!!!! Nano Ceramic well worth the price!!!! The cab was fresh turned my AC on and it was cold in less than a minute!!!

Friendly and fast service! I reached out to this shop about getting my A/C recharged and to look…read morefor a possible coolant leak. After setting up a time to bring my car by, I showed up and he clearly explained the process and his pricing so there wouldn't be any surprises as to what I could expect. The guy was very honest and charged my AC right up to be ice cold again. He checked all of my tubes, lines, and parts than could relate to any coolant leaks and found nothing but said to bring it back if I have any issues. Overall, I had my car returned to me in just half a day and felt like the price he charged me was fair. He gave me an honest assessment of my compressor (likely one main reason behind my A/C issue at the age my car is at) and I feel great about coming back here if I ever need anything else.

I came in from Seattle during new years to see family, but while doing some local shopping the next…read moreday my car was making some uh-oh noises. I called and the owner was really helpful. I thought I was going to have to stay an extra day but he managed to replace all 4 of my break pads that day. He was very good at describing the problem and what caused it. Since the tires were off he rotated and pumped them up for free. It was also less expensive than I thought it was going to be. Overall a very good experience, if I have any car troubles in walla walla I am definitely coming back.

Underriner Honda provided me one of the best car buying experiences out of many. I let them know I…read morehad done my homework prior to coming. Elias in sales was very helpful and straight forward. The offer they brought me for my trade-in was spot on. The price they were asking for the car I wanted was also spot on. No wasted back and forth time. Steve, from finance, found me a good loan and had everything ready . No time wasted there. I took the car back for some touch up work, the service manager remembered my name, having only met me once, briefly. All staff were friendly and willing to answer questions. The only quibble I have with the whole process is their web site uses TradePending to value your trade-in. When at the dealer, they use KBB. TradePending's value is not near that of KBB. In my case it was way higher. If you are doing research prior to going in for a new vehicle, keep this in mind.

Jimmy was absolutely fantastic! very professional with top notch service, I appreciate you!read more

Edgar and the guys at Quality Tint did amazing. He is extremely knowledgeable about all the…read moreproducts and told me everything I needed to know about the product I was looking to get for my truck. I can't begin to tell you impressed I am with how my truck turned out. The finished look is absolutely amazing. Thank you again to everyone at the shop!

Saw this shop had great reviews. Called and spoke with the owner, he was so knowledgeable and has…read morebeen in the business almost 20 years. After talking to him I knew this was the place I had to go. He did a partial PPF and full ceramic window tint. He went above and beyond with service and really helped me out! I'm so grateful for Edgar and his crew! I had left my car for almost a week, each night he kept it parked inside his shop, which gave me peace of mind. When I picked up my car he went over the work that had been performed. You couldn't even tell there was PPF on the car, he disguised so well. Also the window tint recommendations he gave came out great! I've been beyond happy! The price was very reasonable especially for this incredible work. I wouldn't go anywhere else. Edgar is very honest and I like how he has lots of pictures of other jobs he's done so you can compare window tint and see what it would actually look like before you commit. I would come here again and again, this is the place in Tri-Cities to go!!!