This family owned body shop has absolutely amazing customer service. They have great communication…read moreand are dedicated to ensuring full satisfaction. I highly recommend bringing your vehicle here over the corporate "big box" shops.

Please stay away from here, we took a vehicle for an estimate, dude started working on it and…read moreordering parts, started fixing the vehicle without our permission. We went back and forward with the guy explaining to him what he did was wrong, he didn't care, this man does not care about the customers. We couldn't do much so we just gave him the green light to fix the vehicle, fast forward to the day we picked up the vehicle, we noticed abs and traction control lights on, on further inspection we noticed the rear abs sensor was disconnected, idk why it would be if the repair was not in the rear. The front brake caliper bolts were loose as well. For what they charge it's absolutely unacceptable. If I could I would give this place negative stars.

Friendly and fast service! I reached out to this shop about getting my A/C recharged and to look…read morefor a possible coolant leak. After setting up a time to bring my car by, I showed up and he clearly explained the process and his pricing so there wouldn't be any surprises as to what I could expect. The guy was very honest and charged my AC right up to be ice cold again. He checked all of my tubes, lines, and parts than could relate to any coolant leaks and found nothing but said to bring it back if I have any issues. Overall, I had my car returned to me in just half a day and felt like the price he charged me was fair. He gave me an honest assessment of my compressor (likely one main reason behind my A/C issue at the age my car is at) and I feel great about coming back here if I ever need anything else.

I came in from Seattle during new years to see family, but while doing some local shopping the next…read moreday my car was making some uh-oh noises. I called and the owner was really helpful. I thought I was going to have to stay an extra day but he managed to replace all 4 of my break pads that day. He was very good at describing the problem and what caused it. Since the tires were off he rotated and pumped them up for free. It was also less expensive than I thought it was going to be. Overall a very good experience, if I have any car troubles in walla walla I am definitely coming back.

Had a problem with my car's battery. I was worried it was something much worse as my car was having…read moretrouble starting. I brought it by here thinking I was going to be in for a lot of money. Guy spent a few minutes looking at the car and said he though I just needed to replace something on the battery connection. He did it for free in maybe 5 mins and I was on my way. Probably the best experience I have ever had taking my car to the shop lol

Good service, responsive to what I had asked for, good price and good communication. I would…read morerecommend this shop to anyone in the Walla Walla area.

This is one of the best wrecking companies that I have dealt with. I had to replace an axle…read moreassembly on a work truck. I bought one from them and had it in my shop in no time. When I got it back to the shop I realized I had made a mistake and it was not going to mount up. Not only did they offer to swap it for the correct assembly but made sure that the one I got would fit perfectly. This company went above and beyond to get me what I needed and have earned a customer for life.

What a great experience! Needed a certain part, they took me out into the yard, found me several…read moreparts that fit my bill(needed a tailgate) I selected one, and they helped me install it. Turned out I had aftermarket brackets that would not work with a stock tailgate. Back out to the yard, got stock brackets, they put those on for me too. Tailgate now closes perfectly. That is going the extra mile to take care of a customer! I absolutely appreciate it, and will definitely be a return customer!

Very disappointed in diagnostic ability. Very slow. Seemed to have low interest in solving my…read moreproblem.

Adam was very helpful. He researched the parts that I needed and contacted me with the results…read more Every time I have gone here I am part of the decision making process for what will happen to my car. I wouldn't take my car anywhere else.

I was very impressed by, and grateful for, the knowledge and expertise Trevor brought to bear on…read moreevaluating my "Check engine light." Highly recommend.

Trevor and his employees are always honest and upfront about what needs to get fixed and what's…read morerecommended. Fair market prices.

Thanks to a recommendation from a good friend Walla Walla Transmission came to my rescue. They…read morewere very helpful and got me back in the road much quicker than I anticipated. Highly recommend their services!

On 2/4/2019, I took our Subaru Outback to Walla Walla Transmission Specialists to have the tires…read morerotated and a fluid leak in the rear end checked. They did not inform me that there would be a charge to inspect for the leak and I did NOT authorize this charge. After inspecting my car, they gave me a written estimate to remove and replace the rear differential cover for $595. I consulted with my friend, who is a master mechanic, and he stated it was highly unlikely that this repair would be needed. I decided to get a second opinion and drove over to the Harley Swain Subaru dealership in Hermiston (over an hour drive each way). After their inspection, they found absolutely nothing wrong with my car and performed the inspection FOR FREE!!! They also stated that this type of repair was almost unheard of. I returned to speak to the owner of Walla Walla Transmission and expressed my dissatisfaction with their analysis of the problem. I also requested a refund of the inspection fee, as I did NOT authorize the charge. The owner was unapologetic and stated that the suggested repair was just 'their opinion' and did not seem to care that their analysis of the problem was wrong. We try to stay local and support businesses here in Walla Walla, but always recommend getting a second opinion. My experience with dealers has been negative, but to my surprise, this Subaru dealer is the exception. They have been honest, knowledgeable and very helpful. We have been extremely happy with Harley Swain and highly recommend them to other Subaru owners -- it is definitely worth the drive.

Jeff and the crew have always been helpful and provided good information about pros and cons (what…read moreto look for, what to avoid) for various vehicles. Bought my Avalon from them, and they were professional and honest. Now looking for another used vehicle and they're ready to find what I need. Highly recommend you stop in and meet them yourself!

I put one star cause that's all that allows. We went in and we're obviously in distress about our…read morepredicament. Jeff assured us we were in good hands. Sold us a van with 78k. miles after driving 15 miles the check engine came on. Went back and that was fixed. Hit the highway and the trans was a mess. Wife went to get groceries and the slide side door FELL OFF. called him to help us fix this situation and this van has been sitting in a shop with no answers or updates for 5 weeks. This went from a bad situation to a nightmare thanks to a silver tounge salesman