I own a 2018 Lexus RX 350. In November it developed a water leak that came through the eyeglass holder in the roof. I initially took it to a Toyota dealership that blew out the drain pipes that are on both sides of the roof. That worked for a couple of months but began leaking in January. When I returned to the Toyota dealership they determined that the skylight was the issue & quoted $1659.94 to replace the sunroof glass saying that the rubber seal on the sunroof was failing. I have never used the sunroof & when I looked at the rubber seal it looked brand new! I then went to the Windshield Doctor and met Dillan LeGrand. I explained the issue & he spent the next few hours sealing the drains while I waited. He charged a $100.00 fee for time and materials. He said to wait until it rained to insure the roof did not leak. After several weeks & no rain I decided to go through the car wash over the weekend. Not a drop of water leaked through the roof!! Yesterday I went to the shop & was thrilled to pay his fee. Dillan provided a solution to the problem, was courteous, creative and I highly recommend Dillan & his abilities! The Toyota dealership saw a silver haired senior woman, driving a Lexus & went "ChaChing"!! BS on that. Thank you Dillan LeGrand! read more

I needed assistance in replacing some front bulbs on my Subaru outback. Jonathan Ruiz the owner was accommodating and confident they could change the bulbs. Dillon who greeted me and took my car to replace the bulbs went above and beyond to get me in and out in a timely manner. His professionalism and positive attitude made the whole experience worthwhile. This is my second time using their services. Completely recommend the service work and their confidence in the quality and value of their work. read more

Dillan was awesome! He got me in right away to fix a crack in my sprinter van windshield. I was 1800+ miles from home and could rest easy that the whole windshield was not going to crack during the rest of my trip read more

My car windshield had a small chip in it. They evaluated it promptly and told me that it was unnecessary to fill the chip, as it was too small to expand. And too small to fill. No charge. I greatly appreciate the honesty. read more

This place was a life-saver after my windshield got hit with a pebble on a nearby highway that caused a fast-growing crack. My insurance wanted my $500 deductible to replace it or they recommended Safelite for $460 . A co-worker recommended this place to me and after walking in, I was instantly given a quote and easily made an appointment for a couple of days later for a price that saved me money. I saved about $100. The morning of my appointment, I got a call from the shop saying that the glass they got in for my car was scratched and he wanted to re-order a new one for me. He said it wasn't really bad or even that noticeable but he wanted to get me one that was 100%. Loved the honesty and care for getting me a perfectly new windshield. DEFINITELY recommend looking into this place for your windshield needs! read more

Very appreciative of their service and honesty. They were very forthright with my options. Furthermore they were recommended by my insurance read more

I highly recommend "The Windshield Doctor" in College Place! I have been there four separate times and each time I have had a great experience. Dillan and all of the staff are professional, friendly and knowledgeable. Thank you guys:) read more

My insurance did not say they were a 'preferred' option, but they worked with them anyway. I did have to go out of our hometown for this service and it was well worth it! They were so professional the entire time. They ensured my windshield was the quality needed for my specific vehicle as it has a 'heads up display'. They kept me informed of the process, secured an appointment that worked around my schedule and were quicker than they expected to get the job done. Afterwards, living out of town, I had a minor issue and he sent me a picture on exactly how to fix it. Super easy to work with! Highly recommend. read more

Great experience! Speedy turnaround for full windshield replacement. Profesional job, fair pricing and solud product.

Look no further. This is the best place to go in the area! I had a huge chip in my windshield that I got before I made my first car payment. OUCH! Since it was so low on the windshield, I waited a bit to get it replaced. When it was time, I looked around & made some calls. One place I called told me the windshield did not need to be calibrated. Well, I know that is not true. I called here & after a discussion about my needs, he ordered a windshield for me. Took a week to come in. Called & he made appointment. Brought in. Repaired that day in about 3 1/2 hrs. They were able to save the sticker for my car wash & reapply on the new windshield & they even wiped down my dash. They recommended I go to Walmart to buy blades as they are cheaper & would put them on for me. Well, during this time my father went into the hospital & I was too busy. They said they would go over & buy them FOR ME & would put them on for me. Who does that? Friendly, great pricing, top quality. I will be recommending to everyone & anyone! Thank you, Dylan! Megan too! You rock! read more

I've used these guys several times over the years and I will continue to do so. We are lucky to have them in our area. Also Pro-Tint who also works out of the shop, does great tinting and totally stands by his work. read more

I had a boulder hit my windshield. Brandon was very knowledgeable about explaining the options. Got my windshield repaired. During the repair,they accidentally dented my car door. It was a small dent, I probably would have noticed or said anything, but they insisted on paying for a repair to the dent! It was really small... read more

Stone chip repair. An auto mechanic came. Grind to smooth the damaged spot, applied resin, and then remove the surplus resin by a blade. I was told that it's done. It was less then 5 minutes. I asked how come no heating/suction applied. He said his gel is more advance and no need to do that. He said that it is life time warranty. He then left. I called other stone chip repairers. I was told that heating/suction is always applied. I called this company to question about the propriety of the repair work. I was told that I cannot challenge the professional worker's judgement. A moment later, the mechanic called and rebuke me for calling the company to raise question about his workmanship .... I will not use this company in the future. read more

The best!!! Both rear windows on my jeep dropped down. I called them and they blocked up the windows for free until the parts came in. They found me a lower price on the rather expensive parts. They were flexible with my schedule and offered me rides to drop off and pick up my car. They were also friendly beyond measure. A great place and a great job. read more

My personal experience with this establishment was, well, beyond atrocious. The business standards that were demonstrated to me was the worst I've experienced. My experience with the windshield doctor begins with my car's windshield receiving a rock chip. I call my insurance to figure out my options. They gave me free rein for where I wanted to go. Being a local guy, I try to support local businesses whenever I can, I chose windshield doctor. I arrive at the shop, and all was well. We work out a insurance claim, set up an appointment, the staff seemed friendly, but inexperienced, and lacked training. That was the end of anything remotely pleasant. After a few days it was time to bring my car in. They drop me off, and within a couple of hours they were done. I proceed to pick up my car and thought nothing of it. As I was driving later on that day, I noticed my rearview mirror was a little crooked, and when it began to rain, the rain sensor wasn't working at all. So I give them a call and let them know of the small issues. We reschedule. I drop off my car, and they drop me off and pick me up again when they were finished. They apparently forgot to remove the seal covering the rain sensor. Small mistakes, again I thought nothing of it. But now, the rearview mirror was out of position, not fallowing any of the guidelines, and even more crooked. As soon as I notice, I let them know. They schedule me in again. This time around I'm dealing with be owner. I let him know of my dilemma and we go and take a look. At this point I was still at it with a happy go lucky attitude, mistakes happen, oh well. Thinking that it was no big deal, and that I'd be out of there in a jiffy, man was I wrong. We get into my car and take a look. He states that he sees nothing wrong. I'll attach/link a couple of pictures so you can judge for yourself. After about 20minutes of me offering to get an outside, unbiased opinion on rather the placement was correct or not. He "suddenly" sees that it wasn't correct . He blamed his eyes and age. Does he offer to fix their mistake? No. Now his excuses are, but not limited to; *"I never looked at the original, for all we know that's how they all are" *"That's how the factory designed it" *"It's meant to look like that for certain angles of the car" After about 30 minutes I grew annoyed. Eventually it comes out that he didn't want to risk tampering with it because it can harm the Audi rain sensor, which they would've had to replace. Due to inexperienced I would assume. Now I'm upset, I had just wasted an hour and 15 minutes because they were beating around the bush. Not willing to own up to their own fault. At this point he gets the manager involved. Who is one of very few people that I can not say even a glimpse of any thing good about. The entire time she seems to think that it's ok to directly and indirectly insult a customer. Me being a business man myself, I was shocked at how poorly they were handling a (what should have been) small issue. At that point I was very upset and annoyed, I asked the manager to stop with her rude insults. To which she denies and does it immediately fallowing. I then try my best to avoid her from then on, it was a lost cause. I ask the owner "are you guys going to do anything to fix your work". The reply I got was simply "No" at which point I was asked to get into my car and leave. Which was likely for the best. The irony here is they claim to have a "Satisfaction guarantee" and their company's slogan is "We do it right, the first time". I was never satisfied, nor was the work done right. After the third time. Words can not express all the small intricacies and how deplorable of an experience it was. Pictures of how it is, and how it should be. http://imgur.com/a/PlVqV read more

Stopped in to see if I could get some help with the molding for my windshield. People were very helpful, told me that is was for looks, just sounds really bad when its flapping in the wind. They didn't try to sell me anything....and didn't charge me for removing the molding. I will definitely be coming here for my next windshield. read more

Needed repair of a few rock chips in a car windshield. The repair didn't take long followed by a quick call to my insurance company. Quick, easy experience with quality work. read more

I had a pretty deep ding on my windshield, I thought for sure they would say the whole windshield needed to be replaced. Instead they did a fabulous job fixing the ding. The young lady at the counter was kind to point out they offer shuttle service. I opted to wait since it only took an hour. They offer Netflix and free wifi in the waiting area. They also billed my insurance. I will be a return customer. Excellent service all the way around! read more

Our front windshield was smashed due to vandalism. We called Windshield Doctor and they had a new window installed the next day. My husband and I are very pleased with the outstanding service we received. The new window is a good quality and perfectly installed. Their staff is courteous and professional. We highly recommend them based on our personal experience. read more

Came in on a busy Thursday morning last week. They were very helpful. Prompt and friendly service. I was impressed with their patience and willingness to explain the different types of windshields to me. When I decide to fix the car I will definitely be making an appointment here. read more

I called Windshield Doctor from Western Washington because a car I had loaned my parents' caregiver had a cracked windshield due to the cold weather. They offered to drive to my parents' house (Mom & Dad can no longer drive) pick up the car and deliver it back - all on the same day. I gave them my insurance information and was quoted a minimal deductible. Imagine my surprise when my Mom said the car was delivered back with the deductible waived. What wonderful people. When I'm back in Walla Walla, I am going to visit them and thank them personally. The windshield is perfect. Businesses offering this rare type of customer service should be celebrated!!! read more

Had a rental car passing through town and noticed that we had a small ding that we had not noticed when we picked up the car. Bud at the Windshield doctor told us that the ding had already been repaired and was just a bad job. He wrote us an invoice that stated his professional opinion in case we were questioned when we returned the car. How much? No charge. Don't tell me there aren't nice people in the world!! read more

Great work and customer service. Free rides and pick ups when you drop off your car. They scheduled me and were done in the estimated time. I really couldn't ask for much more. They also helped with my insurance. read more