I've never been here before, but when I called and asked about a package that was sent from their…read moreaddress (turned out to be a scam) the guy who answered was extremely helpful and resourceful. I'f I'm ever out that way, I'll be stopping by!

Awesome Storage Place, staff are fantastic easy to get setup! Very Affordable, the quality is…read moregreat! Plenty of choices when it comes to size and did I mention 24hr access is available!! This place is awesome!

Helpful staff, clean facilities. Fair and good deals. Stored for 12 months here. We just moved out…read more Happy and will return if we ever need a storage again!

Rachel helped me over several steps of a complicated move. Each time she gave me ideas I hadn't…read morethought of and ways to smoothly coordinate the details as well as her recommended size of storage locker to use. I am so grateful. Thiis made Sound Storage such a helpful place to be The unit is consistently clean and well maintained. I've been so glad to be there!

It's been six months and I have not received a refund for the unit I never received. They sold me a…read morelocked unit and said there was nothing they could do about it. I called every week for months and was redirected. They ignore my calls and will not answer. Do not rent here.

I recently leased a 5x5 storage unit at this facility. However, I never moved any items in to the…read moreunit because of my poor experience upon move-in, and I cancelled my lease before the first month was up. I requested a refund of my rent and move-in fees, but was not granted one. Upon arriving at the storage facility on my move-in day, I followed the directions I was sent in an email from Secure Space and attempted to unlock the gate using the provided gate code. The code did not work. I went to the manager's office for assistance and after a few minutes he was able to get me logged in to the online system, which I was for some reason not fully processed in yet, despite signing a lease and paying the full balance the day before. I proceeded through the gate, which now worked with the code, and went to my assigned unit. Upon driving around the facility, I noticed many piles of items and what appeared to be garbage left around. I found my unit, which was down several hallways. The outside door leading to the hallways was unlocked. The directions stated that I should find a combination lock on the door to my unit, and use the code provided to open it. However, rather than finding a combination lock on the door to my unit, there were two blue locks requiring a key. I returned back to the manager's office again to troubleshoot the lock problem, only to find him gone and a sign on the door saying he would return at 5:00, even though it was after 5:00 at that point. I called the number listed on the office door and was directed to a woman who worked for Secure Space. I explained the situation regarding the locks and my inability to enter my unit. She expressed concern that the manager was not in the office and said she would try to contact him. She was unable to get a hold of him and told me to "wait outside the office for 15-20 minutes to see if he'd show up". She said she would then call me back to follow up. I waited outside the office for 25 minutes without seeing anyone. At that point, I decided to drive back to my unit to see if perhaps the manager was there or busy working somewhere else on the property. I could not find him. I parked outside my unit and called the number back that I had previously talked to, and this time was connected with a male. I explained the situation again. He stated that he was the manager and that he left a sign on the office door saying he'd return at 5:30, hence his absence. This was not true-the sign said 5:00. He was unapologetic about the situation and seemed frustrated with me. However, he said he would run down to my unit to help me troubleshoot the locks. I waited outside my unit for another 15 minutes. Still the manager did not show up. Finally, I called again. He said he was on his way. A couple minutes later, I saw him coming around the corner towards the entrance to my unit. Again, there was no apology on his part for the inconvenience. Together we walked to the unit where I showed him the two locks on the door. He said that he had to go get a tool and physically cut the locks off of the door. He left again and came back with a large set of cutters and then proceeded to cut off both locks. Upon opening my unit, the manager looked inside and stated that the unit hadn't been swept out and that he'd be back with a broom. I waited for him to retrieve it and looked inside to find the floor of the unit littered with debris and a pile of what appeared to be dried excrement in the corner of the unit. A few minutes later, the manager returned with a broom and a large shovel. He attempted to pick up the dried excrement off the floor with the shovel, but a stain was still left. He stated that he'd refund the price of my lock for the inconvenience (this never happened). Then, he left me to move in. Unfortunately, at that point it had been over an hour since I had arrived at the facility and I felt neither safe nor taken care of. I did not want to move any of my items into a dirty unit where there had just been excrement on the floor. I left and had a car full of items that I was unable to store. I wrote a thorough e-mail detailing my experience to Secure Space customer service, and never heard back. Finally, I simply cancelled my lease because I didn't want to be charged for another month at a unit I was not using. I was never refunded the price of the lock, as the manager had promised, nor was there any response to my concerns. Overall, my experience with Secure Space Lynnwood could not have been worse. I would not feel safe storing my belongings at their facility, no matter how low the price.

Someone enters my unit this week Destroy and steal my tools and some personal belongings,it's…read moresecond time since two years ago. I don't know how you strengthened the security. Very disappointed.

Rented several units here for the past 4 years, good experience, no damp or critters, friendly…read morestaff, easy to shift units when needs changed. No rate changes in that time. Recommended to several others who also had solid experiences, decent security but make sure you use the round padlock. Nice tall unit, was able to cram a lot of gear in, including long couch on end.

Quite possibly the worst experience at a uhaul location ever. Rented a truck through the app and…read morethe lady who works there gets a call right as I'm done checking out and says it's no longer available because someone else is using it for a "one way trip"? And the next U-Haul location was 30 minutes away... would not recommend this place to anyone.

No follow up. No appt. confirmation. Rude staffers. Bottom line, this place totally sucks. They…read moredon't want your business. They schedule an appt. And then don't honor it. I have the confirmation. Every staffer I've ever talked to there is totally rude. I've never wished so bad that this place would go under. If you support this business I hope you get the same lack of service and courtesy I got. You've been warned.

I rented a unit here and my monthly storage price increased suddenly by over 70%. And this was just…read moreafter the first few months of renting the unit. I spent countless hours organizing my storage space and building shelving. I followed all of the rules, and yet just weeks before my price increase, management threatened to kick me out for "being there too much during business hours." Very bizarre. Great location. Nice facility. But my plans to rent long-term from this company certainly changed. I waited almost a year to post this review for fear of retribution, but I have long since severed my relationship with this company. I would not do business here again.

Horrible. We've been here 10 months and they've raised the prices 3 times!!! They get you in on a…read morecertain price, let you move in, then raise prices. 3 TIMES!! That's bait & switch. Scum!! Also it sucks. Elevators never work, there's NEVER enough carts. Here right now & had to defend my cart from being taken by someone who decided he's more important than everyone else. The bathrooms are often unusable (truly unusable, like poop covered). Don't plan on a bathroom here. Garbage. Tweakers. The regular fun Everett stuff. Don't let the newness & somewhat fresh paint fool you. It's just another horrible business taking your money & not repairing facilities. Also, the nice reviews you do see, it's because the employees who sign you up, beg you to write a review. They say they get bonuses from them or something. They really really push you to write a review. I'm glad I waited!! Knowing what I know, I would NEVER SIGN UP HERE!! Run. And again. The elevators don't work. Here right now. No elevators. And they don't care. Some people can't even access their units to move into/out of. Who can carry heavy boxes up/down stairs!!

I've been renting from this Public Storage location for over four years, and my experience has gone…read moredownhill drastically. I recently had to switch units due to being priced out, only to receive a shocking 47% rent increase on the new unit shortly after moving in. When I reached out to discuss this, their response was dismissive and uncaring. They offered a mere $11 discount--hardly a solution. It was insulting, to say the least, especially for a long-time customer who has helped keep their business afloat. After doing some research, I discovered countless similar complaints about Public Storage--not just this location, but nationwide. Many customers have experienced increases ranging from 25% to 60%, making it clear that this is a company-wide issue. If there are rent control measures for housing, there should absolutely be similar regulations for storage facilities. On top of the ridiculous price hikes, their customer service is nearly impossible to reach, and when you do, they offer no meaningful assistance. If you value your money, avoid Public Storage at all costs. Unless you're okay with changing units every six months and being brushed off by customer service, save yourself the hassle and look elsewhere. Public Storage is gouging customers with predatory pricing practices, and their lack of concern for loyal renters is appalling. If you think you're getting a good deal, think again--it only lasts six months before they hit you with absurd increases. DO NOT RECOMMEND!!!!!!!!!!!!!!!!!!!!

Third time renting from this location, always been pleased with the service, affordability, and…read morelocation.

Angelica at the Everett Express Storage is one of the top people I have ever dealt with in storage…read more She is friendly, helpful, knowledgeable and quick to get answers or help resolve problems. Her great sense of humor and thoughtfulness went a long way to making my unexpectedly longer stay far better than expected. I am very grateful.

We used the mail drop at the Rucker location for several years until we retired and moved out of…read morestate. Great service, more than accommodating, wonderful staff. I think we were the package kings, even had dog food delivered there! They could have not been more kind. 24 hour access made it very convenient since I worked second shift. Secure location, closed circuit surveillance a plus.

WHY WOULD YOU POSSIBLY NOT GET A POLICE REPORT WHEN THERE WERE MULTIPLE BREAK-INS AND YOU THINK YOU…read moreKNOW WHO DID IT??? The initial people I rented with in the early 2000s were great. But then it was purchased by another large storage company. Sure, there were rats, and sure, they soiled and destroyed some of my stuff. But that happens; I understand. THE BIG PROBLEM WAS THEFT, AND THE WAY THEY HANDLED IT. After I left the state with all my favorite things in storage, my unit was broken into...at some point. I don't think they knew how long ago it was broken into, though it was clear that someone(s) spent hours or even days in there. The thieves left food wrappers from multiple fast food places, stole approximately half of my stuff, and destroyed what they didn't want (antique ceramic animal collection was smashed all over the the place, so they weren't even quiet). It was not because the super expensive lock they made me purchase from them was cut, but because their cheap hasp was broken! They didn't even place my nice lock inside the unit; no one knows what happened to it. They had no police report whatsoever, and were loathe to work with me to get one of my own, even though that made interacting with my insurance company much more challenging. This is particularly baffling given that once I was onsite, I learned that multiple units had been broken into, and that it was by some people who had also a unit there!! So, they had all their info, but did nothing!!! The whole process was heartbreaking and awful, to see so much evidence that the thieves didn't even efficiently move everything out, which might be difficult to detect. It appeared they spent days there, just hanging out, sorting through all my stuff, and breaking things. And I was not the only victim!! Appalling.

This was the worst possible storage experience, and I would like warn everyone considering storing…read moretheir stuff here to read this review first!!! We were asked if we would like insurance for our stuff. We declined, and discovered later that someone had broken into our unit and STOLEN our stuff. The staff said they weren't responsible because we didn't buy insurance. Inside job?? Furthermore, we had stuff in 2 different units, and discovered rats had infested in both. See photos... our stuff was covered in rat droppings and urine. The stench alone had permeated and destroyed all wood/paper items, and we will have to bleach/dry clean all the remaining items. We discovered many bags of items had been chewed through, and rats had destroyed the clothing items. Again, we had declined to purchase insurance (isn't the job of the storage facility to safely store stuff?), and the company said they were not responsible. Also, we found black mold on a bed frame that had gone into the unit in pristine condition. About 80% of the items we stored were permanently destroyed and had to be taken to the dump. We would have been better off saving our money and not even bothering to store the items. And the storage unit refused to compensate us for any of this, or comp any storage unit fees. Do not go here if you would actually like to keep your stuff.

The move in Experience was Great Thanks to Andy! Andy is very Courteous Knowledgeable and…read moreProfessional and made me feel very welcome! Andy went above and beyond for me and even stayed late to help me out for that I am grateful I highly recommend this storage facility!!

I've had a storage unit with Public Storage for 6 years now and it does the job but keep in mind…read morewhen they sign you up with a long promo discount then increase the base price but still keep your "discount" this happened both to me and my Dad on separate accounts. They increase prices every few months without notice and this location specifically never answers the phone when you call. Poor customer service at this Public Storage location. Trojan storage down the road is much more attentive and better priced or if your looking to stay with Public Storage the location south of this one has better customer service.