Just purchased a 2019 Q7. Armando and Shawn were our…read morespecialists. Overall, a very positive experience. Armando was new to Audi but very personable, knowledgeable and professional. They were patient with us (2 test drives) and very agreeable in pricing our new automobile. Many thanks!

We've been trying to get plates for my daughter's car for over a month. We are given the runaround…read moreevery time we call. They do not return calls. while our buying experience was good, we would never purchase again at this dealership based on the work we have had to try and to get plates.

I highly recommend Rick Case Duluth. As a first-time buyer, I was so nervous, but the team made the…read moreexperience smooth and comfortable from start to finish. Dimitri was the first person I spoke to over the phone. He patiently answered all my questions, helped schedule my test drive, and welcomed us warmly when we arrived. He set the tone for a very positive experience. Henry took us out on the test drive and was incredibly kind, calm, and reassuring. He explained everything clearly, made sure I felt comfortable, and never made me feel pressured. Both Dimitri and Henry were genuinely helpful and professional, and I'm really grateful for how they supported me through the process.

***Edited to add: 8 hours after pick up for the SECOND TIME AND THE SCREEN JUST STOPPED WORKING***…read more We dropped off my Genesis (still under warranty) bc the all wheel drive light came on. We did not receive a loaner. Communication was terrible, we would be told it would be ready the end of the week, then hear nothing, then be told the next day, then the next week, etc. Long story short, a part took a few weeks to arrive, then my car was "stuck on a broken lift but no one can come service the lift" and multiple other excuses we pulled out of the service department (there was little to no proactive communication). After almost 9 weeks we were able to make the 1+ hour drive to pick it up. The "promised" wash and wax (for the inconvenience) was not done...and ten minutes into the trip home the dash display went out. Turned around only to be told we would have to bring it back the next week. I know car dealerships are notoriously awful but this takes the cake. I would drive twice to distance to avoid dealing with these folks. It's a shame too - I love the vehicle, but the idea that Genesis (at this location at least) is a "luxury" brand is a joke.

Excellent all around service from top to bottom from World Auto. Shout out to my guy Naj, Oliver,…read moreand honestly the whole staff. I never felt pressure to buy anything throughout the whole process and when we did strike a deal I was more than happy that they worked with me with the out the door price. If you're looking for true professionalism & genuine people who actually care about you and are not just looking to make their next transaction, look no further than World Auto!

I first found out about World Auto on Edmonds Used Cars website. They had a van for sale that was…read morelisted as a "great price". When I picked up the van, I told them I wanted to take it to a mechanic to have it inspected before I purchased. The, sales associate, Adam asked if it's within 10 miles radius and it was. After the new car inspection the mechanic said the car was a great purchased, so we got it! It's been great ever since! Also, a week later Adam contacted me and said he had an extra key for the van which was so needed! I appreciated the honesty, and transparency throughout the whole process! Thank you, Adam!

I been shopping around for a Wagoneer for awhile and messaged them about an OTD price for me…read more Instead of replying to my question over email. They have blowing up my cell phone non stop and saying they can't give me a price unless I come in. I normally have the price pre-negotiated before coming in. I asked the sales person twice for the price and he refused to give me one. I told him that I didn't have time for games and left it like that. A few days later, he emailed and sent me a video. I asked him twice for a price and he still wouldn't give me one. He asked me what price I was thinking about. I gave him a super low price to mess with them before I was tired of their games. I would highly avoid this place as they need to learn some customer service and how to sell cars. I already picked up my Jeep out of state bc they played no games and got to point. If the GM is reading this, please retrain your employees on how deal business with customers. When a customer asks you for an OTD price, just give it to them. Stop dancing around and playing games and telling the customer has to come in for to get a price or refuse to give one. I wish I can give this place -20 stars. FYI, this sales man has blown up my cell phone at least 20 times. They seem desperate but have 0 customer service skills. If you're reading this, you know who I am referring to.

I recently bought a vehicle from this location, and while my salesperson Kevin was actually pretty…read moredecent and seemed like he meant well, the experience took a sharp turn for the worse once the sale was done. Before finalizing the deal, I made it very clear that I was only moving forward if the vehicle came with a working charger. Well, I got the car -- but the charger doesn't work at all. That's bad enough, but what's worse is how everything was handled after. I tried reaching out multiple times -- called at least 4 or 5 times -- just to speak with a manager. No response. When I finally got through to Nubian M. Holmes, who is apparently the Sales Manager, I was completely shocked by how rude and unprofessional he was. Instead of trying to help or even just listen, he brushed off the situation, offered no solutions, and actually told me: "If you're not happy, just bring the car back. We'll be waiting." Who says that to a customer? It wasn't just dismissive -- it was disrespectful. No accountability, no effort to make it right. Just pure ego and attitude. I honestly couldn't believe it. Let me be clear: this isn't about the car. It's about how they treat people after they get your money. That's when the mask comes off. And if this is the kind of leadership they have running the place, it explains a lot. The sales team might seem helpful at first, but once the papers are signed, you're on your own. No one will care. No one will help. And if something goes wrong? Good luck even getting a call back. Trust your gut and shop somewhere else. I wish I had.

Timothy my car salesman was great and accommodating! I would recommend asking for him for your car…read morepurchasing experience.

If I could give this dealership a negative 10 stars, I would. DO NOT PURCHASE a car from here…read morewithout having it checked by another body shop. When I purchased my car from here the only negative I would've said was that they played the, I got another guy coming from out of town to take a look at it. But that's par for the course. I'd noticed little things like trim pieces missing and or broken but okay, no biggie. Then it was me realizing that the clear coat was basically non existent on a car that was less than 5 years old... I caught a flat recently and had my tires changed by a mobile service. He noted that my other rear tire was also in bad shape and in danger of popping too. I had it replaced as well and he told me to get an alignment because of the way the tires were wearing, he could tell there was an alignment issue. Which brings me to today. I can't get an alignment because apparently there was a car accident previously (did not show up in my carfax). The passenger side quarter panel took a significant hit and the subframe is cracked. If you know anything about cars, this means that I'm basically paying for and driving a vehicle that should have been TOTALED!!! This is completely unacceptable and I will be filing a complaint with the better business bureau. BUYER BEWARE!!!

I recently purchased a used 2019 Jeep Wrangler. The search has been a journey for the last 3 years…read more I had test drove Wrangler Rubicons, and Saharas on a few beach trips and loved them! So, on my 49th Birthday I decided that on my 50th it would be the year I made my dream come true. The conversation of my inquiry was originally with the Marietta Gravity Motors. But, the vehicles I wanted to test drive were located at two completely different locations in Georgia. Mind you, not in ATLANTA, where I reside. So, either way I had to drive almost 27 miles to three locations. Long story short.... @ Gravity Auto Duluth... was the meant to be. Z. had told me that those two other jeeps could have been moved to my location of choice to test drive. Via another Gravity MOTORS/Auto. So, the original car salesperson could have made my shopping experience more flawless.. BUT, he did not & lost my sale. But, it was meant to be for me to walk in to Gravity Auto Duluth and meet Z., Sam, and ALEK! These guys are AMAZING! Skip all the other places and check out this great group of people! My upgraded ( $12,000 ) with Red Leather interior, 2019 Jeep Wrangler make me so happy! Thank you Guys! You helped make my 50th dream car come true!

BUYERS BEWARE YOU DO…read moreNOT WANT TO BUY A VEHICLE FROM ANY GRAVITY AUTO!!!! Sale was deceptive bought 2016 Lexus GX460 on 09/17/2024. I Live 2.5 hours away.. They failed in every aspect of sales, service and integrity!! List of lies Said the car went through a multi-point inspection and passed everything. Spoiler Over $12,000 dollars of repairs needed Said the tire pressure light was on because it needed new tires and offered me to come back to get them when I came back to get the seat handle repaired. Was told he was throwing in a dealer warranty for major systems as well as a key replacement warranty. Actuality $1,000 added to the online price but didn't mention until after paperwork and approval. I came back and got the new tires. Light was still on. Was told it should go off on it's own after driving it some. Got the seat handle replaced and the technician put a hole in the middle seat. They tried to say it was already there, but you could tell it was a fresh puncture. Then they tried to blame it on a car set. After I showed them that the car seats dimensions and design didn't align with the puncture, they agreed to fix it for me whenever I came back to Duluth. DOWC (Dealer Owned Warranty Company) warranty: going back through my paperwork I see where I was charged over $2500 dollars for the warranty and $1500 dollars for key replacement. (I don't know any key that costs $1500 dollars!) I take accountability for not going over the paperwork again but that leads me to another thing. They take all day and forever to do nothing on purpose so that you will pay less attention to detail because you are ready to go. Multi-point inspection could not have been done it would not have passed. After a year and 2 months driving less than 10,000 miles the only thing that passed inspection were the tires. Over $12,000 dollars of repairs needed 1 year and 2 months after owning the car: Check engine light comes on, I take it to the Lexus dealership, and they tell me I need a transmission rebuild. They notify the warranty company to submit a claim for repairs. It is immediately declined because, " I am within 50 miles of the Gravity auto Roswell dealerships service center" they will pay $125 towards having it towed. I get to the dealership, they clear the check engine light and tell me I must wait until it comes back on. Car is driving fine but the RPM's stays high a little longer than usual to change to the next gear. It comes back on. I drop it off to the Roswell Gravity auto service center. Thursday 3/12/26. Tuesday 3/17/26 I get a text and a phone call saying they did a multi-point inspection and gave the results. Warranty company only approved front wheel bearing replacement and that I would have to pay $514.44 for a transmission flush to see if that would repair the issue before they would pay for a transmission rebuild and to approve or decline. I approved of course what other choice did I have? The next day they call me and said they were done and that the flush repaired the issue. I scheduled to pick up that Saturday since I lived 2.5 hours away. They close early on Saturdays, so I paid in advance and he left my key at the dealership along with my paperwork. First 17 minutes of driving the car seemed ok. Then it started making a clicking noise that sounds like you putting a card in your bicycle tire while it's spinning. When we got on the highway, after acceleration when you let off of the gas the car would stall as if you were pressing the brake. Had none of these issues before taking it to them.

I had my Kia Soul serviced today by Rick Case Kia today. I was immediately greeted when drove to…read morethe service area by a very pleasant black gentleman. When I went to the service desk, Westley Hudgins quickly helped me with the recall and regular maintenance on my vehicle. My daughter in law came to pick me up since the work would take several hours. I am on a walker due to a very serious car accident. Brandy had a gentleman move a vehicle so get my walker around it. She also walked me to the vehicle and personally helped me get my feet up in the vehicle without me ever asking her to do so. I appreciate everyone's kindness and professionalism. Westley texted me and let me know when my vehicle was ready to be picked up. I appreciate this dealership and their staff. Great Job everyone! Natalie

This is the worst dealership I have ever dealt with. Reached out regarding a car and they…read moreconfirmed the car was there and available for purchase. I said that I was coming with an intent to purchase. When I got there, I heard multiple excuses from the car was not there to the car was sold earlier in the day. I confirmed that the car was there and available for purchase just 30 minutes earlier before I left my house to purchase the car. As far as I am concerned they are a bunch liars! I will never, ever consider purchasing a car from any Rick Case dealership if this is how they conduct business.

Never ever ever buy from Lara's trucks…read more If I could I would give them no stars we got approved for the loan for a vehicle so called banks we closed on Wednesday they magically work out a deal on thanksgiving we told them we would be in on Saturday to sign paperwork and get vehicle we got there and they had already sold the car we got approved for which is super unprofessional as you can get smfh at this company they are pieces of shit and should be shut down the reviews on here didn't lie I tried to look pass them just happy I dodged a bullet with this fucked up company Never ever ever ever buy from this dump trap of a car dealership please go somewhere else Not to mention we drove over an hr to get there for them to just fuck us over like that is out of this world

I bought a 2015 BMW M4 from these people had I read the reviews before purchasing I never would've…read moreeven went there I have had nothing but problems out of them they call constantly to try to get the last payment for the down payment and I have refused to pay this until I have a tag on this car they have not transferred ownership so I can get a tag called a lawyer call Gwinnett county police and got nowhere already made payment to the finance company they have threaten me with theft by conversion which I know the law traded in a 2010 Toyota Camry they allowed me $6000 for it and in the paperwork they put $6000 of unexplained charges in the contract my suggestion to anyone looking to buy a car here is absolutely not this is one of the worst used car sales places that I have ever been and I have bought many cars they did the paperwork so bad that I owe more for the car than I paid for put $14,000 down and when it's all said and done I will have a paid $59,000 for a $39,000 car also bought the car with the engine light on which is illegal in Georgia that falls under the lemon law had a signed piece of paper from the dealership stating they would fix the engine light problem and I took the car to a certified BMW shop that said it would cost $1100 to fix I wanted them to do it but the dealership said that they would do it I will not have a bunch of Shadetree mechanics if you want to call them that work on an $80,000 car they're not certified to!!! My suggestion and opinion of this company is that they need to be out of business

I recently completed major service on my vehicle at Rick Case Kia in Duluth, GA, and the experience…read morereinforced why I believe in maintaining my car through qualified dealership professionals. My vehicle required significant work, including an engine replacement along with important preventative maintenance. The team approached everything with transparency, careful documentation, and strong communication from start to finish -- exactly what every vehicle owner hopes for when dealing with major repairs. Service Manager Joshua and Service Advisor Lamont demonstrated a high level of professionalism and integrity throughout the process. They took the time to explain recommendations, ensured the work was completed properly, and helped manage the overall cost responsibly. There was never any pressure -- just straightforward guidance focused on keeping the vehicle safe and reliable for the long term. I also appreciate how the dealership emphasizes proper maintenance and customer support rather than quick fixes. That mindset builds real trust and is the reason I will continue relying on dealership service for the health and longevity of my vehicle. If you are someone who values certified technicians, thorough service records, and a team that stands behind their work, Rick Case Kia in Duluth is an excellent choice.

So, I've had my 2024 Kia K5 for a few years and I have had some recall issues with it. I have also…read morehad some poor experiences with customer service in the past working with KIA. However, I recently received services at Kia and was working with Mr. Lamont Gibbs at the service center. I came in already with a negative feeling thinking I was going to receive the same poor customer service but in fact, I DID NOT! I received the opposite and was so thankful. Lamont was very kind, patient with all of my questions, and was able to get me in and out. He also kept his promise and followed up with me on all my issues and was able to get my issue handled. I am so appreciative of Mr. Gibbs. He honestly changed my feelings going into the service department. I am very appreciative of him and he should be recognized for going above and beyond. Good customer service like this is hard to find.