My husband and I decided to come to the new Henderson location since we had a wonderful experience at the Summerlin location. We made a reservation on open table for 7PM. After arriving, we waited 35 minutes to get sat. When we were finally sat, it was a tiny metal table that they had brought in from outside (where it was FREEZING), and since there was no heater on and the whole restaurant was cold, it just stayed freezing cold the whole time. It was also the smallest table in the whole restaurant, and other parties of two were sat at bigger tables or booths which looked way more comfortable.
It took our waitress some time to introduce herself and take a drink order, and then come back later to take our food order, which was put in at 7:52PM. We ordered a Creekstone ribeye & F1 Wagyu filet mignon both cooked medium rare, and for sides we ordered burnt ends, mac and cheese, and brussel sprouts. We asked the waitress if the brussell sprouts were crispy and charred, and she confirmed that they would be.
Our burnt ends came out about 15 minutes later, and they were okay, nothing to write home about.
Our waitress did not come back once to check up on us. It appears she was assigned to a whole different section and we were the one random table that she got stuck with in someone else's section.
It was 1 hour and 3 min after initially placing the order when the rest of the food came out (yes, I timed it) and everything was room temp to cold. Mac and cheese came in a small cast iron, which you'd expect to be hot, but nope!
Trying to cut into the filet mignon with their serrated knives was very difficult, which is when I knew that it was going to be bad. It was overcooked and chewy. When we told the waitress, she tried to say it was just the end pieces and that the ends are always overcooked, but we cut into the middle as she was standing there and it was definitely overcooked and gray. After standing there in an awkward silence and staring for what seemed like ages, she asked if I wanted a different steak, to which I replied no because I didn't want to wait another hour for it to come out. She then walked away without saying a word, and I could see her going back to her section and helping other tables. She returned after some time to say she spoke to her manager and they would comp the filet mignon. No manager ever came by to apologize or talk to us regarding this matter.
Remember the charred brussel sprouts I ordered? They were SOGGY, not charred. The "crispy" onion strings that come plated with the steak? Also soggy.
The waitress saw that we didn't eat everything and asked if we wanted to go boxes to which we said no. She asked if we wanted ice cream, and we also said no. We just wanted to get out of there. We could also hear complaints from her other table about how long it was taking for the food to come out. It was like we pulled the short straw with our tiny table and waitress. We could see the other tables around us had much more attentive wait staff that would check in on them frequently to make sure they were doing okay, but we never saw our waitress again after placing our order until she came by to see if the food we ordered was okay.
When we asked for the bill, she swiped our credit card on an iPad and turned it around to give us the iPad when it was on the tip screen. It was like a meme, it was so awkward with her standing around waiting for a tip to be entered after that atrocious meal and terrible service.
The whole meal was a fiasco. This would have been a 3 star review if the food was good, but bad service + bad food = 1 star (zero if I could). Save yourself a headache and go elsewhere. read more