We were in the process of buying a DSX Cadilac from ecarone. We had started procedures between Texans Credit Union and ecarone sales office for financing at 10 o'clock in the morning. ecarone required the payment in cash or cashiers check and an agreement was reached on the amount on the check and payee.We waited for the paperwork to be completed and called the sales people that the check was written at 13:35 am and they said come by our place the car is available for the final test drive an inspection. We did arriving around 12 noon.We were offered the car for the test drive and at the completion we were taken in a waiting place so the final paper was to be completed for u to sign,while hey were going to also wash and final clean he carThey told us that was all left to do....About ten minutes later the young salesperson came by and told us he had "some bad news" that there was another buyer who at 12 noon of that sme day had placed a $400 deposit against the car we were in the process of buying and we had no business with ecarone. We tried to bring to their attention that we were led to believe that everything was goingso well,that evenis something got in the middle at 12 o'clock we had a check written with their business name on it for over $29000 already at their place, but , all of a sudden, they turned very cold towards us and told us because someone is "promising" to buy the all of our efforts and time spent to align with their requirements meant nothing!!!!!! We feel were falsely led for hours to believe was O.K..' That what has been done to us is very unethical..... and we hope no one i treated like we have been by ecarone company again in the future read more

Nickel and Dime is their business strategy. I have had good experiences with 'warehouse' dealerships such as VROOM, but not so much here. As a potential customer, I made a deposit based on the fact that I was going to get financing approved or go the leasing route. Neither really came to fruition, financing was not approved for the vehicle and they do not fleet lease out of state. So when it comes time for me to request my deposit back ($400), there is a $135 restocking fee attached charged. This is absurd. I never signed any paperwork from the dealership binding me to the vehicle. The car was still listed on their website as well as all the other listings online such as Autotrader. I wish I had read some of these reviews before proceeding to put down a deposit. This is a warning to those shopping for cars here, if financing does not come through, they will still make some money from your deposit with this "restocking fee" charge. I will NOT be recommending this place and I will fight for my money back. This is an example of unsavory business tactics and I hope the owner/manager have a read and change in the future. This is the BBB reference number for my case: #91373099 I will also be filing a dispute with my credit card regarding the deposit charge. Just because I am in another state a thousand mile away does not mean I will rollover and give you my money. read more

Buyer Beware....I purchased a BMW from eCarOne this past summer. After talking to multiple salesman and looking at the carfax, I thought I was good to go....WRONG! I took my car to the local BMW dealer for a routine checkup and and asked about them about the whistling from the convertible top. That's when my local BMW dealer said, "well you know your car has been wrecked" I called eCarOne, spoke to Silas and got the basic run around. Needless to say I will never buy another car from them. read more

I asked the salesman if there were any warning lights or annunciators, and he said NO. The car has numerous systems that do not work (see below). These can not be missed as the whole center of the speedometer lights up with the non-op warnings. The car also had a large scratch on the hood, that I was not told about. No one could handle the paperwork (that literally took less than 5 minutes) for over two hours. I was not a walk in, eCareOne had 5 days notice of my arrival time and a cash customer. The car's Distronic system is not working so the Cruise control, Pre-safe braking and Pedestrian Recognition do not work. The Blind spot monitoring does not work. The Lane keeping assist does not work. The Eco-Mode does not work. Again this was displayed in the speedometer whenever the car is started, so impossible to miss. Even with a 5 days lead time knowing when I was arriving, the car was not ready. I waited over 2 hours, with no car, no paperwork, etc. Many safety systems are non-functional, with warning displaced whenever the car is started. I really question if the car was not ready due to poor service, or if it was a planned delay as the salesman knew I needed to get on the road, so I would not have time to fully look over the car. read more

Vince was great to work with. Everything was as stated and the transaction was quick. I plan to do business with them again. read more

eCarOne - Used Car Dealers Near Me - Plano, Texas

It was the only place that gave me a good value for my used car! And it's almost a rich man's car shopping plaza - so the ambience is great too. I worked with Ryan and he was an awesome guy, at least I felt so. The whole process took me less than 1/2 hour with a 1/2 hour wait time (I would have liked to wait less), but then all in all, I would recommend this place if you are having difficulty selling a good used car in a market of short-sighted buyers. read more

I'm from NorCal, purchased a Quattroporte GTS from Elias. Long story short ,Elias literally went through hell and back for me. He suggested that I get the Pre-purchase inspection, fee = $200, (highly recommended if you are purchasing from out of state) whatever findings from the pre-purchased inspection will be taken care of by the dealer before shipping the car to you. There were minor findings, Elias made sure he took care of it as quickly as possible, he even took it to Maserati to have it inspected and repaired, he kept me informed each step of the way and got me connected with Maserati so I may check on the status. It's just my luck that when I had the car shipped to me, the shipping company had left the car on all the way from Texas to California and completely drained out my battery, I jump started it a few times but after turning it off, it won't turn back on. they also shoved some paperwork inside the glove compartment and got it jammed lock, unable to open. I contacted Elias upon the mishaps, he immediately informed his GM and again ensured me that everything will be ok, so I had to get my battery replaced, fee = $760 for the battery, $100 for glove compartment at Stevens Creek Maserati. Elias contacted ST Maserati to pay them directly, I didn't even have to touched my wallet. What an experience, will definitely do it again with Ecarone and Elias, Elias has been so patience, he answered all my questions and concerns, he was always there WHENEVER I called, and made certain that everything he suggested was for my best interest, he made sure that I was well taken care of from beginning to end . Thank you, thank you so much! read more

Buyers beware I purchased a Mercedes C300 from these guys and they priced it and sold it to me as if it had never been in an accident. However, when I tried to trade it in, information revealed the car had been in a very serious accident. Now the guys at e-carone.com said they'd make it right with me when I confronted them about this situation. Again....be very careful because what they say and what they do....don't match up. So now I've had to get a lawyer to get this costly "mistake" made right. So if you are contemplating doing business with these guys, do extra homework on your own to validate the true condition and value of what they are selling. read more

Had a great experience dealing with Rami and Colin .They have great inventory and I was able to research online. Once I found the cars I liked after looking at over 100 pictures of each car, the carfax report , and detailed specs on cars I called and set up a time to go in. I also submitted a credit application and sent in details of my trade. I was instantly approved at a great rate 1.9%, I got a very fair trade appraisal . This was all done in the confort of my home. Once I arrived I was NOT BUM RUSHED by a salesman . I was merely greeted, met Rami and Colin and the cars I wanted to see where given to me to drive alone for about 30 min each. It was NO pressure or haggle. The whole process was so chilled . I ended up with a very clean , low miles , clean carfax 2014 GLK 350. Very happy with the way they treated me. read more

At first one salesman was helping me and had no patience passed me over to Rocky who gave me keys said go try it but when i came back i couldnt find him nywhere and we even sat in that waiting room for 20 min and I was ready to purchase the vehicle! unfortunately Rocky didn't value me as much as another customer and when i was leaving i saw him and noticed he had decided to help someone else...HORRIBLE SERVICE! On my way to a dealership that actually values their customers and will give me the attention I need in purchasing a vehicle! read more

I had a exceptional experience at E-Car one with John Cooper. He was very patient and made sure I was happy with my purchase.

I never write yelp reviews. I have probably wrote 4 -5 in my entire lifetime. However, I felt that I needed to write one here. The folks here at e-car one know their stuff. From the first time I called them to discuss a vehicle, they treated me very professionally and kind. Masoud was a lifesaver throughout the process and never left me hanging. What I mean by he walked me through the entire process as I live in Houston and was driving up to Dallas to purchase this vehicle. I was a bit apprehensive as it is a far drive and didn't want to feel like I was obligated to purchase the vehicle or pressured to do so. They assisted me with all my questions. Financing was a breeze. Also.... last but not least.. it was Saturday night when I drove up there to purchase the vehicle. As we were in the month of December, daylight hours were short. I did not see a bubble on one of the tires sidewall until I got back to Houston. I called e-car one and instead of saying... "hey, that's your problem now". They treated me very respectfully and said they would take care of it. I thought that meant "We will call you back later to tell you that's your problem since we don't know if that happened before you bought the car or when you drove it on the way to Houston". They didn't. They called Discount Tires who called me and arranged for me to come in to install (2) tires on the front. Even though only 1 tire was messed up, they replaced both front tires. I am glad they did because I would have had to replace it anyways in a few months. That goes to show that they have very excellent customer service. One small ding... as I will be a fair reviewer... it did take 2 weeks from the time I contacted them to the time that Discount Tires called me to tell me that the tires were in. And I did have to follow up a few times with e car one. But hey.. I understand. it was during the Christmas holiday time frame. All in all, they are a wonderful company. Would recommend and would re-purchase another vehicle from them. They're prices are also A++++ read more

We have bought several cars from here and all the cars are very high quality. They have a nice kiosk system which seamlessly allows you to test drive and browse their inventory. The salesmen are great, friendly and very accommodating. They promised to find me the car I envisioned. I love the car I ended up with! read more

Easy process. I was able to fill out my application online and get my car in no time. No hassle or haggling. The car had 2 nails in one tire. They replaced the tire on the spot. I spent very little time at the dealership. Great experience!! read more

I saw a car on eBay, in the ad ecarone has the "make an offer" option, so I sent one about 3% less of the sale price. I got an email stating that they dont negotiate the price, yet they are using a format that is based on "making an offer". I called them to find out about the options, spoke with Keith Lindlau, then with a sales mgr named Paul Adkins. I sent Paul email and text messages the following day but he did not even to bother replying back. i am deeply disturbed about the way the are treating me before making the sale, when they are supposed to impress me and gain my confidence. After no response from Paul, I called the dealer and spoke with another sales person. But once he got my name and number he found me on their system was no longer interested in reviewing the car and answer some questions about the options the car has. It seems they just care about making an sale, not working for it. Buyers be warn, I spoke with 3 different people, it seems the company culture is lucking customer service. read more

Be careful with these guys and make sure you have a thorough pre-purchase inspection done by an independent mechanic on any vehicle you are considering. I was interested in a 3 series BMW. The Car Fax was clean...no accidents reported. However, the inspection revealed that the passenger side fender, the front and rear bumpers, and the roofline had been repainted. I'm not sure of the severity of the accident, but this was enough to make me decide against purchasing this car. They purchased this car from an auto action, so the car could have been repaired and sold quickly before the accident information showed up on Car Fax. read more

I just bought a car with eCarOne - Alexis was my salesperson...she was helpful, friendly and responsive. She did a great job. My husband had a bad experience with one of the guys in the finance department, Ozzie. However, when we went back to secure the car and fill out paperwork, Masoud helped us and he went above and beyond to make sure we understood all the details and made the remainder of the experience positive. When i took delivery of the car, it had not been detailed to my expectations. I felt a little rushed because it was the end of the day and they were closing. However, Masoud and Alexis have been very accommodating and attentive and have asked me to bring the car back so they can complete my positive experience...finish the detailing, etc. I would recommend eCarOne to anyone looking to have an easy and customer friendly experience. JSK read more

I purchased a Mercedes C-250 mid May this year and even a few months later (today), John has been very helpful in everything I have needed and has been able to make things right for me on my beautiful car. He always has an answer or solution for me if I need anything. Aaron was my sales guy and he was very helpful in finding the right car for me. Thank you very much gentlemen for everything. read more

I called and spoke with Collin explaining what I was looking for. After stopping at another dealership I decided I would stop and look at E-CarOne's cars that Collin mentioned he had. After finding the cars on the computer Collin was unable to locate the car I was interested in and the second car was buried in a sea of vehicles he seemed disinterested in moving. After about 45 mins of my time I gave up. Collin said "next time call in advance". Not sorry about not finding the car or being able to provide a vehicle to test drive. Wow guess the have enough business they can choose the customers they sell to. read more

hmmm... maybe I'll come back one day and amend my rating, but... completely disenchanted with this experience. i want to buy a car- & ur super dismissive and all, "oh- idk. i have no idea. maybe? sure." it's also ok for you to make eye contact and, idk, make me feel like you want my business... i get your cars are used... but I'm not in here trying to spend used money so... do ur job. i have my eye on a 335i... it needs service so, the sales guy (whom I'm purposely not naming to give him a shot at redemption) said he will get it done and give me a shout... we shall see. to be continued read more

Recently purchased RX 350 from here. This was my 2nd time purchasing vehicle and Alexis has been a really great help throguh the whole process. Love their pricing and quality of products and service. read more

We made an online appointment with Chris Parish. He was great to work with and knows what he is doing. He made all 4 cars available that we were interested in for us to drive. As an FYI - they are not a huge 10 acre car lot with cars parked all over. They have a limited amount of space so they use it efficiently as possible by bringing the cars to you to drive. By notifying Chris ahead of time, he could have the cars lined up & ready to go, hence, the importance of calling ahead & setting an appointment. Saturdays are obviously their busiest days so everything takes a little longer. This was one of the best car buying experiences ever. You take the car out on the test drive by yourself. Another great thing they do is once you drive a car, it's not released to another buyer until you've decided against it & let your salesperson know. This does not apply if you leave the dealership though without putting down a deposit. The financing process took a little longer than expected but it was Saturday and they were very busy. All super easy, no pressure, no BS running back & forth to the manager over price. Their prices are set online & very fair. Either you buy it at that price or you move on. We compared their prices to similar vehicles at BMW or MB dealers, ECARONE was lower on the models we were interested in. If you want to haggle price and do the dog & pony show, then go to a different place. These are used cars, so common sense says check the CARFAX, which they have available online on all of their cars for free. We were so impressed with the process & prices, we are buying at least 1 car from them, a 2012 MB E350 and maybe 2011 BMW 328i. We go tomorrow for delivery of the MB and to decide on the BMW. read more

This was my second purchase from ecarone. I picked a vehicle, and put a reservation on it Thursday night. I told them I would be by Saturday to pick it up. On Saturday morning they seemed surprised that I was there, and said the car wasn't ready, but that they would get it brought over from the overflow lot. When I got home with the car I realized there was only 1 key and 0 floor mats. I was dissatisfied to say the least, that I now have to spend another $1000 or so immediately after buying the car. I called and talked to one of the salesman, after thinking that possibly in the rush to get my car cleaned and ready they forgot to put the floor mats back in. The salesman just sort of brushed me off, saying that it was disclosed to us before we purchased the car, which was never pointed out to us. He informed me that he would call me back. 72 hours later I havent received a call back. So now, after buying two cars from them, I doubt they will get any of my business or my recommendation in the future. read more

I bought a car here over the weekend and was beyond happy with their service! I found E-Car One via cars.com and was a little hesitant since they're not your traditional Ford/Chevy/etc dealership. I worked with Rocky who was great. We were not pressured into anything and I really appreciate the "no hassle" sales. Since they mostly deal with luxury cars (we bought a Jeep from there) we got the best deal for our BMW trade in. Rocky and the team were very helpful and worked with us to get the best deal possible for financing as well. These guys were great and I would highly recommend them! It was an incredibly painless process! read more

Do not! I repeat do not buy a car from this dealership. This was the biggest mistake in my financial life. They sold me a car that was "5 start approved" "car fax check" and I've ended up with every problem imaginable. They won't answer my phone calls anymore and the warranty that they sold me refused to pay out. I bought the gold warranty(most expensive). I can't believe the way the are handling this.. by basically not even talking to me. I don't know what to do anymore bc now I have a car that is constantly in the shop and I go to school and have been trying to find rides constantly while paying for this vehicle on top of mechanic fees. Don't expect an ounce of help from them. Please please y'all don't buy from them. read more

Sales person of eCarOne kept lying. In purchase of a vehicle back in Feb. 2010, the sales person agreed to mail the missing navigation DVD of the car in 1-2 weeks. Since then, this sales person kept lying and now after 4+ months, this sales person didn't reply the email, or pick up the phone at all. read more

Purchases my Lexus IS350 from them. Car was in great condition and was a very smooth transaction. Even saved me some money and got me a lower interest rate than at my bank. Overall the easiest car buying experience I have ever had. Thanks Ozzie read more

Good--Large inventory of luxury cars with reasonable (not the lowest) price. Bad - Sales reps are too busy to devote time for you. I interacted with Paul before visiting their showroom. He said he would pull the cars out for test drive before my arrival. When I reached there, he had not done his homework and kept me waiting for 30-35 minutes. Another rep, Savannah, did help me with my other questions and car history reports. I test drove a couple of cars and liked one, but it had some sensor issues which needed to be fixed. I did not buy the car from here, as I found similar car with better price elsewhere. read more

In May I bought a 2016 435i ZHP. Buying the car was great and the no haggle price on they do it great, makes things so much faster. I was out of there in 30-45 minutes flat. The only thing I don't like about no haggle is that you need to do more research to make sure you are getting a good price since what they are asking is what you pay. I feel I got a great price on the car as they only made 100 ZHPs. FWIW, I have seen a few sell for more than what I paid and they had more miles. There was an issue with the car and it caused about 3500 dollars in damage to the car. E-CarOne did fix the car up it was not a good fix at all, there was still some major paint issue. That being said, they did try to fix it for free. I was upset about it, but I took it to a BMW collision center and got a quote and got the car fixed. I did not expect E-CarOne to cover the entire repair cost since they tried to fix it on their own.We agreed on how much they would cover and it was an amount that was fair to myself and E-CarOne. Rami, thank you for everything. Next time I am in a market for a car, I will check out the website to see if you have what I am looking for. read more

Well, went to their website in search of an SUV. looked at Volvo, BMW, Mercedes. Was going to trade in my current SUV and pay cash trade difference. Set up an appointment with a Tricia Hine. Arrived a couple of minutes before the scheduled time and went to the reception desk and asked for Ms. Hine as directed. She was not there. I left and found her cell # in the confirmation e mail she sent. Called her and it was like she had amnesia. Thought the appointment was for the previous day. I wasted an hour of my day driving to and back home from the establishment. Buyer beware. read more

Update 10/25/18: received a call from Masood and, to their credit, he was very reasonable and quickly worked to resolve my issues. Thanks Masood & eCarOne. read more

Dealer has high quality vehicles and offers fair value for trades. However, they declined to honor the Yelp check-in offer. Not a huge deal, but disappointing. Was told it was out of date, but its still out there. Overall, process is streamlined and makes for good purchase. Will consider them strongly next car around. read more

Elias is the worse car salesman you can get with, I had to get help from Paul which is wonderful.. Elias just want to get the sale n than not care what else the client needs.. we need another key, he told me next week, next week , 2 times.. I finally went to his manager.. he never update r care about his clients.. worse mistake I made!! read more

Always a good selection and great prices, only complaint is they give you below Kelly Blue Book value on your trade in.

Matt has been a great help with the whole process. He was quick to answer questions and settle any minor issues that we had. It's been a smooth ride so far and I would recommend this dealership with no hesitation! read more

Worked with Alexis on getting my new Volvo. She was very friendly. They were very busy when I arrived on a Saturday and so I was not able to close on the sale that same day. The car I purchased had a few scratches and paint chips which were not all taken care of as requested, and as I would have liked. Additionally, I was told I had to pay a fee for a security system they install in their vehicles and that it was mandatory whether I wanted the system or not (about 350). Despite all that, staff were all friendly, place is nice and the cars they sell are at great prices. Financing was straight forward and I got a great rate. The good outweighs the bad, so I would go back if they had the vehicle I wanted at another great price! read more

Great luxury used cars at terrific prices with large selection - have bought three cars from them over a period of several years. Chris P sold us all the cars - excellent salesperson, very knowledgeable and no pressure. read more

I had a wonderful experience purchasing my 2011 MINI Cooper from E-Car One. I found out about this dealership on Cars.com and did my homework, reading nothing but positive reviews. Chris Parish, the sales associate that assisted in the sale of my MINI, made himself available to answer any questions I had and was very responsive to my inquiries. When we got to financing and talking numbers, the process was so simple and I was very pleased with where we ended up. I will recommend Chris and E-Car One to any of my friends and family who are looking for a no fuss, quality car-buying experience! read more

Car shopping at Ecarone is easy and comes with no pressure. Alexis Garcia was great to work with throughout the process. Definitely will come here again! read more

Amazing service! Very welcoming! Willing to help in any way. Very kind ! The best customer service!