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    Eaton Motor Sales

    3.0 (2 reviews)
    Closed 8:00 am - 12:00 pm

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    9 years ago

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    DTO Customs - Beautiful Jeep Wrangler from DTO Customs!

    DTO Customs

    (43 reviews)

    It is sad to say that while I do really like my Custom Jeep... I have had severe issues within the…read morepast few months. I have only owned this Jeep for less than five years and it is a 2020 Jeep Wrangler unlimited. I was very excited when I received my custom Jeep from DTO. My last vehicle was 11/12 years old Nissan Xterra and I saved up to have my dream jeep. I spent a lot of money to ensure it was properly done by DTO Customs (and paid the money to have the vehicle shipped to me). The process seemed seamless...or so I thought. Within the last few months, the starter had to be replaced (which could be understandable due to miles but I am still within my extended warranty). However, I kept going back into the shop repeatedly due to the entire transmission failure, alternator failure, multiple batteries failure (2x main, 2x aux besides original within the jeep), reverse camera failure, grounding circuitry issues, etc. So my Jeep has repeatedly been in and out of the shop for weeks at a time within the last few months (impacting my military occupation), and again, this is within five years of the jeep actually being manufactured as it is a 2020 Jeep Wrangler unlimited. My Nissan Xterra didn't have this many issues and it was 11/12 years old and 190,000 miles. I am also literally now facing another issue that concerns electrical wiring to a custom part that was installed and recommended by DTO Customs when I purchased the vehicle a few years ago. Sadly, I even got the extended warranty (which the sales representative recommended as the individual assured me that any issues within 100,000 miles/5 years would be covered). Unfortunately, I found out that the extended warranty only covers things done by the manufacturer. So anything that I had custom done through DTO Customs (who actually sold me the jeep and shipped it to me) was unfortunately not included under the extended warranty, which I was not aware of until now. I have had to pay out-of-pocket due to the extended warranty not covering certain items to include the replacement of the entire transmission that blew besides the other parts that were customized by DTO Customs. While customer service may be polite and my jeep may "look cool", I just want a functioning vehicle that is reliable and would have not gotten this jeep if I would have known all the issues I was going to have within a short period of time. Sad to say that the trade-in value is low, especially for what I paid originally for the vehicle. So, I will not be coming back to this facility, and I will be writing to the management team. Here is hoping that after another visit to the shop...the sixth visit within the last few months and many phone conversations again...the issues will finally stop and I can finally focus on getting to and from work for the military.

    My experience with DTO Customs has been nothing but remarkable…read more I intentionally watched the website consecutively during a two-year period am I'm thrilled with the craftsmanship of all of their modifications of different vehicles. But when I first laid my eyes on the one; it was smooth sailing from beginning until my delivery. Jonah is the epitome of the word phenomenal. And I will forever be grateful to have experienced the journey with him. Thank you, Jonah! All expectations I had were surpass by the excellent customer service I received. And I must say, if you are in need of transport services once you make your purchase; PLEASE DO NOT go at it alone...use DTO Customs for it all. They refer and its totally worth it. You'll be definitely grateful. Without having any drawbacks, I gladly recommend DTO Customs, and I give them 5 stars. Creative Customer Service Credible Courteous Consistent Kindest Regards, Sure Solution LLC

    Eaton Motor Sales - car_dealers - Updated May 2026

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