It is sad to say that while I do really like my Custom Jeep... I have had severe issues within the past few months. I have only owned this Jeep for less than five years and it is a 2020 Jeep Wrangler unlimited. I was very excited when I received my custom Jeep from DTO. My last vehicle was 11/12 years old Nissan Xterra and I saved up to have my dream jeep. I spent a lot of money to ensure it was properly done by DTO Customs (and paid the money to have the vehicle shipped to me). The process seemed seamless...or so I thought. Within the last few months, the starter had to be replaced (which could be understandable due to miles but I am still within my extended warranty). However, I kept going back into the shop repeatedly due to the entire transmission failure, alternator failure, multiple batteries failure (2x main, 2x aux besides original within the jeep), reverse camera failure, grounding circuitry issues, etc. So my Jeep has repeatedly been in and out of the shop for weeks at a time within the last few months (impacting my military occupation), and again, this is within five years of the jeep actually being manufactured as it is a 2020 Jeep Wrangler unlimited. My Nissan Xterra didn't have this many issues and it was 11/12 years old and 190,000 miles. I am also literally now facing another issue that concerns electrical wiring to a custom part that was installed and recommended by DTO Customs when I purchased the vehicle a few years ago. Sadly, I even got the extended warranty (which the sales representative recommended as the individual assured me that any issues within 100,000 miles/5 years would be covered). Unfortunately, I found out that the extended warranty only covers things done by the manufacturer. So anything that I had custom done through DTO Customs (who actually sold me the jeep and shipped it to me) was unfortunately not included under the extended warranty, which I was not aware of until now. I have had to pay out-of-pocket due to the extended warranty not covering certain items to include the replacement of the entire transmission that blew besides the other parts that were customized by DTO Customs. While customer service may be polite and my jeep may "look cool", I just want a functioning vehicle that is reliable and would have not gotten this jeep if I would have known all the issues I was going to have within a short period of time. Sad to say that the trade-in value is low, especially for what I paid originally for the vehicle. So, I will not be coming back to this facility, and I will be writing to the management team. Here is hoping that after another visit to the shop...the sixth visit within the last few months and many phone conversations again...the issues will finally stop and I can finally focus on getting to and from work for the military. read more

My experience with DTO Customs has been nothing but remarkable. I intentionally watched the website consecutively during a two-year period am I'm thrilled with the craftsmanship of all of their modifications of different vehicles. But when I first laid my eyes on the one; it was smooth sailing from beginning until my delivery. Jonah is the epitome of the word phenomenal. And I will forever be grateful to have experienced the journey with him. Thank you, Jonah! All expectations I had were surpass by the excellent customer service I received. And I must say, if you are in need of transport services once you make your purchase; PLEASE DO NOT go at it alone...use DTO Customs for it all. They refer and its totally worth it. You'll be definitely grateful. Without having any drawbacks, I gladly recommend DTO Customs, and I give them 5 stars. Creative Customer Service Credible Courteous Consistent Kindest Regards, Sure Solution LLC read more

Just had my Jeep lifted with new tires, shocks, etc. It turned out great and they were very fast and professional. Highly recommend going to them for any off road needs. read more

We just purchased a new 2023 Jeep from DTO Customs. We couldn't be happier with the Jeep and Matt and Harry made it one of the simplest processes of buying a car! I would highly recommend them and happy to share my experience if anyone needs it. Great company! read more

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...just bought a 2024 Rubicon 392 from DTO. First class experience from start to finish with Harry! ...was at the dealership a whopping 15 mins before I had the keys and was driving off! We will MOST DEFINITELY be repeat customers!!! read more

Recently bought a 2021 Jeep Gladiator from them. I couldn't be happier with the whole process. It was honestly one of the best buying experience my wife and I have ever had. There was no back and forth, they told us their best offer and we told them what we wanted. It worked out for everyone. Our rep Harry was knowledgeable, laidback and very easy to deal with. We are so impressed that any Jeep or truck we buy, will always be here from now on. I can't recommend this place enough, stellar team at DTO Customs!! read more

DTO Customs - Our New Gladiator - Car Dealers Near Me - Gainesville, Virginia

The buying process couldn't have been easier, and Harry couldn't have been more friendly and professional. Worked with me to put together a great deal for the both of us to get me behind the wheel of the Jeep I was after. Would highly recommend DTO if you're looking for a new toy. Be sure to ask for Harry. I will happily go back the next time I plant to buy. read more

I'm in the market for a truck - I am probably going to buy a new Ford F-150, but I drive by Dealers Trade Outlet all the time and notice all of the nice looking trucks and jeeps with aftermarket lift kits and large tires. So I thought I'd at the very least stop in, look at their offerings, and ask a few questions. First of all, the trucks here are all used. But they are in excellent condition. They had two Ford F-150's which I looked over, and they had a lot of Chevy and Toyota trucks, and a ton of really nice looking Jeeps! I met the owner - I believe his name is Bill. I asked him a lot of questions - and found out a couple of informational nuggets that I was not aware of - information that I will put to good use with some aftermarket mods for the new truck I am going to buy. If you are looking for a used 4WD Truck or Jeep, you should definitely check these guys out! The lift kits and larger tires are already installed - so you won't have to worry about having to add these modifications after buying your 4x4! read more

DTO Customs - Car Dealers Near Me - Gainesville, Virginia

returning customer this will make the 5th or 6th vehicle I have purchased front DTO. Matt and is team has always been great

I have never been treated so well as a customer. Even after my first few weeks of owning this awesome custom truck, I had a fluke issue. Upon calling DTO I was immediately placed under the wing of my warranty and the people at DTO Customs dropped everything to place my convenience at the top of their priorities. I was immediately put at ease and reassured that I was being taken care of. This is not just a dealership as we typically understand them to be profit driven and impersonal.. I've never been treated so respectfully and I've never dealt with a group of professionals that are so driven to the integrity of their product; honoring their reputation and customers. read more

DTO is an awesome dealer and the staff is friendly, courteous and knowledgeable. I bought my 2017 Jeep from DTO and Matt and his crew are an excellent group of people to work with. The customer service is unsurpassed to anywhere I have ever been and they are on top of things if any issues arise. I would definitely buy from DTO again as well as recommend this dealer to anyone looking for a lifted Jeep or truck. read more

DTO Customs - 2017 Oscar Mike edition - Car Dealers Near Me - Gainesville, Virginia

If you are looking for a super helpful dealer that will aid you in getting your car in for service and clearing issues with differing counties inspection guidelines, than DTO customs is your dealership. They have gone above and beyond any other dealership (even Cadillac) to help me with routine maintenance. read more

Great experience from first email to the many phone calls and text messages. Super helpful, very knowledgeable, and found them to be fair. Harry was awesome. The day I picked up my JEEP I was in and out in less than an hour. I would gladly recommend to anyone looking for a vehicle read more

I have bought 2 jeeps from DTO. I do my research, so I can say their prices are fair and VERY competitive. Equally, if you trade something in, they are, again very fair and competitive. But what really sets them apart is their after-the-sale service and support. Regardless of the issue, they've always gone the extra mile to resolve whatever issues comes up. read more

We just bought our 5th Jeep from DTO! Two of those were today! They are amazing to work with, top notch customer service, prices are great for what you get. I've traded my Jeep to buy another jeep and they have given me very fair market value on my trade in. I've referred others who have also bought from here and all were satisfied with there purchase . read more

Will low ball you on your vehicle's value, offered me half the price that "We Buy Any Car"

These guys know thier 4x4s. They have a ton of Jeeps and some other cool vehicles. I saw a bunch of Tacomas. The staff was helpful and welcoming. Matt the manager is really knowlegable. If I was looking for a Jeep I'd definitely come by. The prices seem to be pretty good and they have lots of stuff that I haven't seen at other dealerships. Good biz. read more

Lane made it so easy to drive away with such a fun and amazing lifted Jeep. Knowledgeable on all of the upgrades and answered all my questions. Harry made the paperwork quick and easy. Thanks Lane for being so easy to work with. You're the best! read more

These guys accommodated crazy work schedules for my wife and I. And, via solid communication, we were able to complete most of the required paperwork before I even walked through the door. In fact, when all is said and done, I was in the building less than an hour before I was able to drive off with my new truck. After such a dramatically opposed experience buying another car at a local dealership only months prior, this was a comparatively wonderful experience. Even if I didn't have a negative experience to compare it to, it would be impossible to describe the service from these guys as anything less than fantastic. If I ever find myself in the market for another such custom vehicle, I would absolutely go back to these guys again! read more

This place was by far the best vehicle shopping experience I have had. First it started with Corey who rapidly responded to my inquiry that I had sent on a truck I was interested in. Corey text me back and forth for a while and started my process. I was then called back by Nathan who worked with me on my trade-in and the numbers on the truck. I went in the next day and was amazed from the moment I pulled in at all of the awesome vehicles there. I walked inside and met Nathan, Corey, and Matt. All of these guys made the entire process awesome. There wasn't any feeling of being pressured to buy or the feeling that I was being tricked into anything. These guys are like hanging out with friends that are looking out for your best interest. They relate personally to you and help out any way they can. The conversations were genuine. The quality and prices on their vehicles are amazing and I am lucky that my new truck was still available. I finished everything up in the shortest amount of time that I have ever bought a vehicle. They took a picture with me to add to their collection of happy buyers and I was on my way. This dealership may be overlooked by many people but it shouldn't be. Give this place a try. read more

Excellent sales help and customer service from Matt! Super easy purchase, amazing Jeep, I highly recommend DTO!

All the other reviews were great, but buyer beware! I'm out of state and worked on a deal for a truck for over a week with the guys at DTO. They were all nice and seemed genuine. However, they kept changing the price from what they had listed and they slowly became more shady the longer time went on...Telling me how they were giving me a great deal even though it was the same price they had it listed for online. We finally agreed on a price and terms, I got my loan in place and received DTO's documents which included $1300 in "administrative fees". I had asked repeatedly if there were any other costs involved or if there was anything else I needed to know about only to be told no over and over. Make sure to check out all their "fees" before you get too excited about a vehicle from DTO. read more

In the market for a customized truck or a Jeep? DTO Customs is your one stop shop for sure. DTO was recommended to me by a friend who lived nearby and said that I should stop by and take a look. I met with Harry and later Matt and I was immediately impressed with their approach to business. No sales pitches, no pressure, and a ton of knowledge to help you find what you are looking for at reasonable prices. A large amount of inventory was available and there is always something new coming soon to fit your budget or specific need. If you want your new vehicle specifically customized to your liking, these two guys will make it happen. As you have heard in other reviews, the customer service is outstanding and follow up is immediate. I found that out in person after my purchase. I couldn't be happier with my new custom Gladiator. PS, DTO was very fair on my trade and three vehicles were sold in just the time I was there. I will definitely use these guys again for my next vehicle. I wish I had known about this place prior to my former purchase from a typical dealership. read more

DTO Customs - Car Dealers Near Me - Gainesville, Virginia

My boyfriend and I had a good experience here. We visited about two months ago to look at lifted Jeeps. They had a GREAT selection if this is what you are looking for. Every make, model, color etc. Our salesman who has all of the kids stuff on his desk, (nice for visiting parents) was very knowledgeable. I'm sorry I can't remember his name but he was great. I gave him a run for his money on the haggling because I wanted my BF to get the best deal, but at the end of the day we met in the middle and we decided to buy. They even switched the hard tops and offered new rims for down the road. We would recommend them to anyone! read more

Anthony is the best salesman you can ask for! He is truly honest and willing to go above and beyond for anyone that walks in the door. Those qualities can be hard to come by in a salesman. See him at Dealers Trade Outlet and you will not be disappointed! He is awesome! read more

If you are in the market for a custom Jeep or gas truck in the mid-Atlantic area, do yourself a favor and make a trip to Dealers Trade Outlet (DTO) in Gainesville, Virginia. I've had my eye on DTO for several years now, constantly checking inventory to see what is for sale. I've emailed several times and always received prompt friendly responses. DTO moves vehicles, constantly, which tells you, the potential buyer, that people are picking up what DTO is putting down. From what I've seen, they stock-up on custom Wranglers in the Spring time and maintain a constant inventory throughout the warm months before slowing down in the Fall. Same with the custom truck inventory - Ford, Chevy, Dodge, Toyota, - remains constant throughout the year, again, this is just what I've seen. For you weary buyers, do not be put off by the small house/office there, as the focus is on the customer and the vehicles they have on display. When my bride-to-be announced she wanted to go look at custom Jeeps, I knew DTO was going to be our first stop. The salesmen Nate, immediately approached us when we arrived and patiently listened to our budget and what we were looking for. Nate then went through the different off-road packages to see what Jeep would fit our (read "her") needs; a "Pavement Princess". The man started listing his inventory off by year, color, off-road package, which tells me he knows his inventory. We had done our research and had narrowed it down to 2-3 vehicles. There were quite a few folks there on an early Saturday afternoon so we got to take the test drive sans salesmen. When we returned, Nate divulged that he was a Jeep enthusiast and took us around to see his Wrangler. It became clear that Nate has a passion for what he does and isn't just hocking custom vehicles to ignorant customers. We bought the Jeep. We bought the 4 year/48,000 mile extended warranty. After we signed the contract, Nate walked us over everything with the Jeep, from the lift kit to removing the hard-top system. He told us to come back to DTO when we had purchased the soft-top and he would personally help us put it on. There was no pressure and all of our questions were answered. The 4 year/48,000 mile warranty covers everything, including the custom work, which is offered for every vehicle. It is also nationwide coverage so if you break down, no matter where, you can get the repair work done at a local shop. DTO is very customer oriented and made our whole vehicle purchase, a wonderful experience. read more

Did a build and heard nothing after several days. Went online to their chat, spoke to someone and got no where. No follow up. A terrible business model. What is up with aftermarket auto places. They all seem so bad at responding. They need a business manager. read more

I have never been disappointed by the people at Dealer's Trade. They are professional and they really made us feel like one of the family. I have bought three vehicles from them now in the past 10 years and I have ZERO COMPLAINTS. If something is not quite right they will make it right. They will not let a customer go unsatisfied. This is a gem of a place and I am so lucky to have found them. read more

Just bought a used custom Jeep from Matt and the whole process was awesome. I like to do business with people I can trust and that I can call if I need something. I found the Jeep online and was unfamiliar with DTO and Matt but the reviews were good so I decided to trust him. Living in Michigan, I bought this sight unseen and prior to shipping Matt noticed some moisture in the front bumper lights and some pitting on the rear bumper that he knew I couldn't see through pictures so he just took care of that and let me know. That's great service! Thanks Matt read more

Good selection of used trucks and Jeeps. Came out see if needed help but didn't keep bothering you. Willing to answer questions without pressure read more

What all car buying experiences should be like! These guys are awesome. Friendly, low pressure and quick on the paperwork. All the vehicles look like they are new! It's a pressure free environment; they were happy to let me shop around. Once I found the one l liked they gave me the keys and sent me on my way with a test drive. When I was ready to buy I got a more than fair price for my trade. Now I have a new (to me) truck in my driveway. Hardest part was deciding which one to drive. A++ experience guys, other dealers should take a page from your book and improve their car buying experience. read more

We bought a Jeep from DTO and the service was so awesome that we went back to purchase another vehicle from them. Not only is the purchasing process great, their after sale customer service is beyond excellent! They have always gone above and beyond for us. We've vowed to stay customers for all future car buying experiences :) Way to go, DTO! read more

We bought our truck from Anthony and he did a great job. We recommend dealing with Anthony cause he's jus so easy to deal with and there wasn't any pressure which is appreciated! read more

First and foremost the level of professionalism at this dealership was top notch. I picked up a 2011 Chevy Tahoe in March and I have to say that my car shopping experience couldn't have gone better. Matt and Nate took care of everything and made sure that I had a pleasant experience. Their pricing and rates are very competitive. They went out of their way to make sure my purchase was stress free. Ask for Matt or Nate and I am confident that they'll take care of you as they did for me. read more

I just recently purchased a FORD F150 from DTO. I've never enjoyed shopping for new cars/trucks as its always a hastle dealing w sales people but I have to say working with Matt & his sales people was nothing short of a great experience. No pressure, no b.s. and he was nothing but fair and honest with me about everything. They gave me a more than fair trade in on my SUV and I believe a very fair price on just an amazingly beautiful new truck! From the time of purchase to the follow ups he has continued to do an amazing job and I would give Matt and DTO a 5 star rating. read more

I bought a 2017 Rubicon from DTO this past week, I had been driving by this dealership for years and admired the killer looking custom Jeeps and trucks that this dealership had on the lot. They turn some serious inventory too, which tells you that the prices are fair and the vehicles are desirable. I got a great deal on my trade in and I couldn't be happier with my new Jeep! Well done. read more

The staff at DTO are awesome to work with. Professional. No pressure service. The buying process was quick and easy. When I found there was an issue with my Jeep they took care of this as if it were there own. It was such a pleasure to find a company that stands behind the product they sell with honesty and integrity. I will definitely get my next vehicle from them. Absolutely no question about it. Matt and Nathan were awesome to do business with and the rest of the staff Were great. I used to hate to go car shopping. Not any more. Thank you guys. read more

Didn't tell me they were going to make 3 hard hits on my credit when I applied, which lowered my credit score drastically. Also lowballed me on my truck when I know what it's worth. Owner kept barking comments from the back room when we were talking to the salesperson, but wouldn't talk to me in person. Man up and talk face to face when you're trying to make a sale ! Poor people skills and poor salesmanship. read more

I have purchased 3 vehicles from this dealership. Always had a great experience. Matt the finance guy always gets the best rates. Highly recommend looking here for your next vehicle read more

My purchase with dealers trade was excellent! I have purchased several new and used vehicles and this by far was my best experience. ThE staff was helpful, friendly and reassuring for my purchase. They went out of their way to make sure my purchase was stress free. If you are looking for a new or used vehicle, I would make this my one stop shop. They are awesome! read more