Chan and Mack always have my back when my family has vehicle issues. They explain the issues very…read morewell before doing any work.

I had an AC issue in my 2005 GMC Canyon. The AC had never been recharged and would freeze you out…read morewhen running full blast. Piedmont Motors checked the Freon level, which low. Recharged it with Freon and dye in case there is a leak that needs to be diagnosed and fixed in the future. I was very satisfied with the service and cost.

Fantastic purchasing experience - helpful, very knowledgeable, no pressure and a great deal…read more Worked with Gary Stiles and he was great. Answered all of our questions, showed us the cars we asked to see. Zero pressure and very helpful. Got us a great deal on a slightly used 2019 Ford Escape - low mileage dealer loaner. Great value for our tired trade in as well as a significant military discount through Ford's program - https://www.fordsalutesthosewhoserve.com/Home/Login. Different name dealership offered $150, another one said sure, then offered zero... So thanks to folks here. I'd definitely recommend Sheehy Ford of Warrenton. Bit of a drive for us in Vienna, but totally worth it. Thanks!

WOW, the first honest car dealership i've ever encountered.... NOT REALLY…read more SELLER BEWARE!! Beware of Bait-and-Switch Tactics at Sheehy Ford of Warrington I had a highly disappointing experience with Sheehy Ford of Warrington. After receiving an online offer of $25,050 (realizing i'd give a buffer of about $1000 for all the nickel and diming for small scratches) for my 2020 RAV4 Hybrid, I took a day off work, thoroughly detailed my car professionally, and drove 1.5 hours to their dealership--only to be baited and switched. Despite their prior assurances that they would honor (or come close) to the offer after inspection, they lowballed me with an insulting $21,800--far lower than every other offer I had received. they highly encouraged me to come in, knowing what they offered me, when i got there, the dealer totally gas lit me, saying "i'm not sure why we offered so much" making it seem like its a glitch. however, i know it was a legit offer, as it was the same price offered at their Sheehy Toyota of Fredricksburg. plus the estimate clearly stated $1950 as an "additional offer." It was clear from the start that they had no intention of honoring their original quote. Instead, they wasted my time and effort with misleading tactics to get me in the door, only to pressure me into accepting a much lower price. If you're looking for a dealership that operates with honesty and integrity, I strongly suggest you take your business elsewhere. Save yourself the frustration and avoid Sheehy Ford of Warrington to sell you car. they will offer more than others, and when you make the 2 hr drive their, they will low ball you.

We've had quite a few crummy experiences here, the most consistent issue is that the service staff…read moredoesn't know their own policies and procedures. We have had staff give us incorrect information regarding what our warranty covered when a certain part broke, which ended up being fully covered by the warranty, and a ton of miscommunication with one staff member in particular. He repeatedly was misleading and confrontational which was frustrating to manage when trying to get information. We left our car overnight to have some work done only to be told they wanted to charge $250 for the work which we were originally told was covered- which was a huge inconvenience. Overall it's just not a place that I feel comfortable having my vehicle serviced at. I feel like the staff need some updating on processes and procedures and may be better, then.

My experience with Safford's service department has been incredibly frustrating…read more I brought my 2024 Ram 1500 in after a previous repair failed to fix the problem. In fact, the inadequate repair left me stranded on the side of the road in a dangerous situation. After explaining what had happened, I was assured that my truck would be looked at immediately when it arrived at the dealership. More than a day later, I checked on the status of my vehicle only to learn that it had not even been inspected. What makes this especially disappointing is that this delay comes after the service department already failed to properly diagnose and repair the original issue. Given the circumstances, I expected the matter to be treated with urgency and care. Instead, my truck appears to have been left sitting untouched despite the promises that were made. Communication has been poor, expectations were not managed honestly, and the level of customer service has been unacceptable. When a dealership's mistakes leave a customer stranded in an unsafe situation, the least they can do is prioritize resolving the problem. I hope management takes a hard look at how these situations are handled because this experience has seriously damaged my confidence in their service department.

What a pleasure doing business with Thus dealership, especially the assistance from Lina in Sales…read moreand Matt in finance. Bought a high end used vehicle from these folks and most of the process was online. When I got there from near College Park Md, vehicle was ready to be test driven, then cleaned up and delivered to me, out the door in about 2 hours. Matt from finance explained all the pertinent information I needed and the whole experience was that I was dealing with friends/family. General Mgr Ruck Foard even came by to chat with me a bit and make sure I was satisfied. Perfect way to buy a vehicle. I HIGHLY recommend them. Please give them your business if you can. You won't regret it

Lyndsay dealership sold me a 2008 Cadillac car and told me they had done their 16 point inspection…read moreand they said it's a great car in excellent condition. I trusted them and did not get it checked out somewhere. Big mistake........ The cars brake lines look more like rusty exhaust pipes. I've never seen anything so bad and severally dangerous, (and I worked on cars back in the 1980s) Lyndsay dealership preaches safety and an honest dealership. I'm living proof they are not either. I could have been killed. Then the service manager said we will check it for me, after the extremely high and outrageous estimate was shown to me, I told the service manager how ridiculous it is to sell me a lemon/dangerous car then want almost $5000 to fix it. He said as soon as the service department sends me the estimate I'll see what I can do for you and call you. NO CALL. Ripped me off, I could have been killed from the brakes in horrible conditions along with a fuel and oil leak. Then said he'd take care of me in fixing the vehicle that they sold me for over $5000, now giving me a high $5000 estimate and not helping or even calling me. Total lies. (Here is the actual letter I dropped off at Lyndsay for the service manager, still NO CALL. ------------------------ This is for the service manager: This is the guy who bought the 2008 from you all, and brought it in Tuesday. I couldn't believe when I saw the photos Jason showed me of the totally rusted out and leaking brake lines. To be honest I also can't believe you all would sell it that way. Extremely dangerous and you all seem to preach safety a lot. I could have been killed in this car. It not only had/has serious severe brake problems but oil and fuel leaks. As you'll see by the mileage I haven't even driven it much, I bought it this way from you. I'm not being an asshole just totally disappointed that I totally trusted you all and didn't get it pre checked out. I can't afford this and need my car to drive. (I will attach you my original raving review I wrote about/for you all) You said you would call me after Jason sent you the estimate and see what you can do helping me out. No call. I bought this car in good faith and trusting you all and all I was told, and in no way can afford this. Jason was very nice, and explained before I left; that it would be $2600 in labor plus the mechanic was still calling around for parts since gm has discontinued them. He said add about $1000 for parts to be safe, it maybe less. Then I get an estimate if I read it right for $4900. I think $3300+ of it is labor. And if so $1600 is more than double what I found the aftermarket brake line parts to be after checking.

I've had 3 servicings done at Toyota Warrenton. Their staff is friendly and the prices are…read morereasonable. I've never had issues of them trying to overcharge for services or provide something that wasn't needed, unlike my experiences at other Toyota and non-Toyota dealerships. I live in Fairfax now so the Fairfax Toyota is closer, but after a recent negative experience there I decided it was worth it to make the drive to Warrenton. Warrenton did the same work for $240 cheaper, and confirmed I didn't need an extra brake flush that Fairfax wanted to charge $160 for. The waiting room is clean and quiet, and they have wifi. The service has always been prompt, although I book ahead of time online and note what I need.

Prepare to be overcharged…read more Warrenton Toyota had a used, rare‑trim vehicle I had been searching for, and unfortunately that's where things went wrong. They did provide a Carfax report, which showed the vehicle was a corporate fleet car -- not the "owner's personal vehicle" as stated. That alone was concerning. The test drive was limited to a slow neighborhood loop until I insisted on evaluating the suspension, acceleration, and braking. Only then did the salesperson reluctantly allow a proper drive. Once inside, they accepted my offer quickly, but padded the "dealer service fee" (documentation fee) to an excessive $795 -- far above the typical $250-$350 quoted elsewhere. This fee is set by the dealer, not Virginia, and I should have walked out. Financing was worse. They only ran my application through Toyota Motor Credit, returning an 8.63% rate despite excellent credit. They did not shop for better rates. When I questioned the sudden increase to 8.77%, the finance manager dismissed my concern, claiming the difference "only amounts to $70 over the life of the loan." It was not what we agreed to, and only after pushing back did he revert it -- then announced he would not change anything else on the paperwork. It left me wondering what else was buried in the contract. I was also told I could either return to the dealership for my plates or pay $60-$80 to have them mailed. After being charged nearly $800 in dealer fees, this felt unreasonable. The most concerning part came afterward: the dealership never collected the rather large 2/3 cash down portion of the purchase intended to be paid from savings via check. When I called the dealership when realized, a manager admitted they should have collected it and instructed me to drive back -- a 2.5‑hour round trip. Only after mentioning inclement weather did she offer certified mail. My bank advised wiring the funds instead for security, but even that is risky if as they could just claim they did not receive it and it is essentially just like cash. The finance manager ultimately came to my home as the weather got worse so to pick up the deposit check. Even then, he refused to issue a receipt for the payment. He also refused to refund the $250 that the DMV paid the dealership after they incorrectly listed me as an uninsured motorist -- despite the fact that I had produced proof of insurance before driving the vehicle off the lot. This was extremely concerning and felt like yet another predatory practice. The entire experience left a sour aftertaste. Between the inflated fees, questionable financing practices, lack of transparency, refusal to correct errors, and logistical mistakes, I cannot recommend Warrenton Toyota.

Thought this was going to be my dream Jeep that I would have for a long time. I should have known…read morefrom the beginning when I got it and they kept sending me temp plates in the mail for months. That wasn't a big deal and was finally figured out when I actually talked to someone that knew what to do. Got the jeep in 2023 and was so happy. Looked beautiful and was just what I wanted. First year was great. After that not so great. Back up camera kept needing to be fixed and then the start of the rust and bubbling all over the road armor. I watched it keep getting worse and paint falling off when I washed it. Reached out to them. They tell me to contact Road Armor. I do that and Road Armor tells me for any warranty it has to be the person who purchased the parts. Ok, so I contact DTO. Ohhhhh well that was other "management" and they didn't keep good records and we have no clue who built your Jeep. WOW! Took it to my local professional to see if he could repaint. He didn't want to touch it. I have now been waiting over a month for this company to get back to me with solutions. But nothing but crickets. Do your research people and go elsewhere. Save yourself the headache and the excuses like "other management" "it's from the elements" and "we don't know who built your jeep" and I only heard the word unfortunately 60 times from him. Well, unfortunately....... I asked them what if I tried to get another jeep from you. How much would you give me for this one. They were $8,000 less than the place I took it to here in town. Way to care about your customers. It's all great until you have issues. "Unfortunately" this place stinks

It is sad to say that while I do really like my Custom Jeep... I have had severe issues within the…read morepast few months. I have only owned this Jeep for less than five years and it is a 2020 Jeep Wrangler unlimited. I was very excited when I received my custom Jeep from DTO. My last vehicle was 11/12 years old Nissan Xterra and I saved up to have my dream jeep. I spent a lot of money to ensure it was properly done by DTO Customs (and paid the money to have the vehicle shipped to me). The process seemed seamless...or so I thought. Within the last few months, the starter had to be replaced (which could be understandable due to miles but I am still within my extended warranty). However, I kept going back into the shop repeatedly due to the entire transmission failure, alternator failure, multiple batteries failure (2x main, 2x aux besides original within the jeep), reverse camera failure, grounding circuitry issues, etc. So my Jeep has repeatedly been in and out of the shop for weeks at a time within the last few months (impacting my military occupation), and again, this is within five years of the jeep actually being manufactured as it is a 2020 Jeep Wrangler unlimited. My Nissan Xterra didn't have this many issues and it was 11/12 years old and 190,000 miles. I am also literally now facing another issue that concerns electrical wiring to a custom part that was installed and recommended by DTO Customs when I purchased the vehicle a few years ago. Sadly, I even got the extended warranty (which the sales representative recommended as the individual assured me that any issues within 100,000 miles/5 years would be covered). Unfortunately, I found out that the extended warranty only covers things done by the manufacturer. So anything that I had custom done through DTO Customs (who actually sold me the jeep and shipped it to me) was unfortunately not included under the extended warranty, which I was not aware of until now. I have had to pay out-of-pocket due to the extended warranty not covering certain items to include the replacement of the entire transmission that blew besides the other parts that were customized by DTO Customs. While customer service may be polite and my jeep may "look cool", I just want a functioning vehicle that is reliable and would have not gotten this jeep if I would have known all the issues I was going to have within a short period of time. Sad to say that the trade-in value is low, especially for what I paid originally for the vehicle. So, I will not be coming back to this facility, and I will be writing to the management team. Here is hoping that after another visit to the shop...the sixth visit within the last few months and many phone conversations again...the issues will finally stop and I can finally focus on getting to and from work for the military.

The 2 stars goes to the two younger gentlemen. If I can give 0 stars I would, when it came down to…read morethe final transaction the older male became extremely aggressive. I flew 700 miles to inspect the vehicle. There were concerns that I brought to their attention. Thank GOD for the rain. A water leak from the pillars of the windshield not to mention a cut on the side wall of vehicle tire. When I ask for clarity of transportation back to hotel the male that was to finalize the sale became agitated. Stating what was obvious with an attitude about my rental and the vehicle that was soon to be mines. My finances were already in order, so this purchase cut out their invasion of seeking a credit report. However, I mention the concerns that my financier was cautious of. A concern that may believe to be true, when he wanted me to leave the vehicle with no receipts of proof of purchase. Multiple excuses he begin to make about me waiting for a fix thay they were aware of, but wanted to make right. This coming from of the guys who was upfront. However, I cancel the transaction for purchase with my financial team. Making it clear as to why I had decided not to complete the purchase. This person of closure at this Platinum Motorsport was more concern about 8 potentials then my guarantee sale. His tone of aggressiveness elevated, because I ask for what by any law would ask for... proof of purchase. What a waste of my time and honesty because of his rudeness. I should file for reimbursement.

PLEASE BEWARE. Purchased a vehicle from this dealer in the evening and the engine light went on the…read morefollowing morning. A mechanic diagnostic revealed it had 2 cylinder misfires, catalyst system efficiency below threshold and break actuator malfunction. Still waiting to hear back from Joe after having reached an agreement with him regarding this unpleasant circumstance. He is not answering phone calls or texts.

I recently purchased a used vehicle from Jim Harris after further investigation I found out that I…read morewas charged six thousand dollars more than the NADA and Kelly Blue Book value of the car. I spoke with the owner himself Jim Harris for an explanation and he hung up on me. I have still not gotten an explanation on why I was charged this huge and unfair amount . Women be aware on this shady dealer and please don't make the mistake that I did. Do your homework before or purchase a vehicle or go elsewhere.

Terrible. I bought a car from them when I was right out of college. The car died multiple times and…read morewas only a slightly used car. It had more electrical problems than I could count on all of my fingers and toes. Which I do not blame them for. That is something they couldn't predict. I called them to talk to them about trading in my car and BUYING ANOTHER ONE FROM THEM. When I spoke to Jim Harris he threatened to hang up on my, cursed at me, and broke me down to tears. He automatically took the defense when I tried to explain that I knew they didn't know about the issues but wanted to see what my options were for getting a new car FROM THEM. He jumped on the defense and made sure I knew he didn't know about the issues. I had to ask him three different times not to curse to me, I explained I was a 23 year old lady and didn't find his tone respectful. That didn't stop him. The verbal abuse continued. I would of loved to buy another car from them because my experience was great until this conversation. now I wouldn't even recommend them to somebody I didn't like. But thats just my opinion.