I have bought 2 vehicles ( 04 Explorer Sport Trac and 07 Civic Hybrid) from here with no problems…read moreat all. Great customer service, the second vehicle they waited after hours to help me out. I drive an hour and a half to get there. Never been let down by the vehicles or the service. I will definitely return for my next car. PS I live in Indian Head Md. These Guys are worth the trip.

My experience at Purcellville motors was subpar. They did a good job on the sales rep portion and…read morethe process was quick for buying the car. After they get your money, they don't care. I bought a manual car from them and not even 200 miles driven the clutch went (I had the car for about a week). This car also had a check engine light that wasn't mentioned on the listing. The reverse light are also not working on this car. I called asking about if they could do anything and they offered me a loaner car. Then the day I was supposed to pick up the loaner car it wasn't available. They were no help at all with finding a solution to resolve the clutch issue. The communication was also terrible. I asked for a manager multiple times, but the manager was "coming in later today" and I never got a call back. It also took about a month for the title to even arrive even though I was told it would be sent to me in two weeks. Not a very good experience with purcellville motors, car is nice but has issues and customer service/communication is terrible.

Bismillah. What a blessing of a used car company to the State of Virginia and tri-state community…read more I now know why this used car dealership has so much high reviews on Google. Background for context. I live in Phoenix Arizona and I was looking for a 2017 Honda Odyssey that had a Carfax one owner, no accidents and service history. The only dealership in the entire country that had this was JNM Auto in Virginia. Hesitant to buy from another state specially with transportation cost and gasoline cost being so high I decided to call and talk to the owner of the dealership Mohammad. I told Mohammad my situation (car total and insurance paying so much) and I am looking for the Honda Odyssey but it was outside of my budget so he worked with me and give me a great price on this car. I hired lemon squad and they came and inspected the car and the car was in very good condition. The only two issues were power steering fluid was dirt that needed flushing and the tires were bad. I let Mohammad know of the issues and he told me that he will flush the power steering fluid and he replaced all 4 tires at no extra cost. He then told me that I can either find my own transportation to deliver the van to Arizona or he can do it for $1150. I shopped around in the cheapest I could find was for $1800 and that was not even guaranteed because the cost of gas is so high. Once I bough the car I let Mohammad know that I will be driving to CA for Memorial Day and if he could have the car arrive before then. He told me that it would be difficult in that he was going to have me rent a car for my trip and he would pay for the rental because he did not believe that the car would arrive on time across the country. I pray that all used and new car dealership would provide 1/2 of a great customer service as Mohammad provided. He treated me better than family. I would love to buy my next car from him and I would recommend JNM Auto to everyone.

I am new to buying used cars, and I drove all the way from Pennsylvania for 4.5 hours because I…read moreheard JNM Auto Group in Warrenton, Virginia was a stellar and highly reputable dealer that sold good used cars. I bought a used 2014 Honda Odyssey EXL with 157k miles for 10k in late November 2025, and traded in an old, but functional 2006 Honda Odyssey EXL. There are some pros and cons: [PROS] -Complementary 4500-mile or 3 month warranty! -Rubber floor mats and trunk mat included! -Side door panel trim install included! -Very clean, well detailed vehicle -Little to no rust on underbody -Fresh oil change -EXCELLENT maintenance history - free CarFax report! -Quick and easy PPI arrangement with Advanced Automotive down the street -Clear the dealer did some good work to prep up the vehicle for sale -Dealer accepts purchase from credit card / own financing -Very quick and easy purchase - no haggling and no time wasted! -Relatively low $500 Doc fee! (I still had to pay separate additional titling fees in Pennsylvania as well, but the VA part is below the median Doc fee of $900.) -Very responsive dealer via phone, text and email! [CONS] -only one key included -cracked/broken driver side mirror housing -missing underbody splash guard and fender liner -rear axle and rear brakes due immediately, barely passed PA inspection -missing trim rear interior piece -deteriorated disintegrating window rubber trims -cup holder rubber disintegrating -cosmetic dents on back -right-side door closes, but is not detected to close? -faded steering wheel handle -high mileage for the price - better deals elsewhere if I had just waited 2 more months to buy -had to spend around $1500 in immediate after purchase parts, repairs and maintenance [BIG CON] -Trade-in low-balled: I was told my trade-in 2006 car would be sent straight to the junkyard, and that the dealer would be doing me a service to get rid of it. With that in mind, I agreed to a trade-in value of $200. About 2 months later, I saw my trade-in car listed for $4000 on the dealer's website. Although I do see that the dealer probably had to do some work on it to get it to saleable condition and I understand that the dealer has got to make money somehow, this feels kind of scummy to be told my trade-in car was a junkyard car to be scrapped for parts and instead being sold for 20 times more than what I got for it. -Trade-in mislabeled: I did not get paperwork subtracting trade-in value from sale price, meaning I had to pay more sales tax in Pennsylvania. It wasn't much since the trade price was so low, but this kind of left a sore note in my mind. [CONCLUSION] I knew going in that I was getting a used car and that of course I should not expect a perfect condition on an 11 year old vehicle, but barely passing PA inspection with various immediate repairs/maintenance items needed and being severely low-balled on my trade-in felt really bad. I guess that's just the nature of the used car industry, but all this tells me that JNM Auto Group is an average dealer rather than an exceptional one as the Google/CarFax Reviews suggest. All in all, a fair price for a fair vehicle from a fair dealer. Not exceptional, not horrible, but a fair dealer.

I couldn't be happier with my purchase from Mike at Highline. I had never bought a car over the…read moreinternet, but Mike went above and beyond to make sure I was comfortable - I asked to have it taken to a dealer and evaluated, he made it happen. When the dealer took three hours to get it done, he just had his driver wait patiently until I was comfortable. He didn't come down as much as I would have liked on the price, but to be fair, it was priced below market to start with, so I really shouldn't have asked. Mike did everything he committed to do and more. We agreed that there would be a set of winter floor mats thrown in, then I asked for a trunk mat that I would pay for. In the end, Mike was such a gentleman, he threw it in. Very classy, very straightforward. I would recommend him highly to anyone. Love my car, love the deal, thanks, Mike!

Highline is a class act. They are attentive, generous and the prices are great. This is what a car…read morebuying experience should be. The building and lot are small and understated, but the cars are all top shelf. This is a high end pre-owned car dealer with great prices. Jimmy George picks the cars himself. He has great taste and is knowledgeable about the cars he sells. He is an honest, straight forward car guy. He has a strong following of repeat customers, myself included. I have purchased 2 vehicles from him, both Mercedes and have had an excellent experience with both cars. He deals mostly in BMW, Mercedes, Lexus and the occasional Jaguar or Volvo. Check out his website. Honestly, the price you would pay for a low mileage Mercedes is equal or less than what you pay for a new Fix-or-repair-daily Ford. And the resale of Mercedes is the best in the business next to a Volvo. Think of the fun of driving around in BMW as opposed to driving around in a Saturn....no contest!

First time I've used Waterloo services. A deer hit my son's car. Right passenger side quarter panel…read morewas damaged. Poked though the wiper fluid container. Hit so hard it crumpled the hood a bit and passenger door wouldn't open. Not happy time at my house. We called Geico and they took care of it. We chose Waterloo Motors as it's right in town plus Geico agent knew them as well, which i felt was good. I owed the deductible and another $175 for labor fees that Geico didn't quite cover. Seems Waterloo Motors service is a bit higher on the labor. But people need to be paid for their service and mechanics are in need. They did a great job on my son's car. They had good communication and we're happy to have the car back. It does look nice. They did a good job.

Idk what stick got up there butt that day but they failed my nearly brand new. Was a showroom car…read moreonly, hardly any miles for my rear tires which was understandable but my problem with them is because one of my headlights the plastic outer cover is chipped in the back corner was the main reason i was failed...??? Than gave me a funny look and said "we go by the book here" ...??? Like what? He knew that was ridiculous and probably instantly remembered the year before they passed my old car which externally was in far worst ship including both headlights cracked from some dummy loosing trash out of his pickup while flying down the highway. To top it off quoted a replacement at $7000. When I looked after that I couldn't find one for $7000 but only the most expensive still $4000 less than that and the only replacements I could find was the entire light assembly at that. Still expensive but 7000 naw not buyin it and regardless I still wouldn't even spend 1000 on a plastic light cover. I spoke to several other businesses that has not seen it themselves at that time but said if it's how I described it than waterloo is just being ridiculous for no reason. In saying all that they won't be getting my business again.

I have brought my 2007 Lexus RX350 here many times. First time was for a tire repair, second time…read moremy alternator went out in the middle of a McDonald's drive thru Cody himself towed my car to the shop and I got my alternator and radiator replaced for a very good price and without them trying to upsell me anything! Just a couple weeks ago I got new tires and tpms sensors put on. One of the best shops in Winchester! Definitely recommend

I would not recommend this place. I was originally quoted a little over $1,100 for a repair. Later,…read moreHaydee M. called to say the aftermarket part they ordered didn't fit, so they would need to order a dealer part, which would take another week to arrive. At no point during that conversation was it mentioned that the cost would increase significantly, yet there was no problem telling me they found another problem that needed fixed. When I went to pick up my car, I was shocked to find the total was over $1,800. That's a major increase that should have been clearly communicated beforehand. If I had been informed, I could have decided whether to move forward with the repair. Instead, I was put in a position where I had no choice but to pay in order to get my car back. On top of that, after looking up the cost of the parts, it appears they mark them up by at least 40%. Proceed with caution. People don't write bad reviews for absolutely no reason.

The A/C in our 2019 Hyundai Santa Fe never worked correctly after a front-end accident. Vehicle…read morewas returned to the body shop that did the initial repairs, but never got the A/C fixed. Hyundai service basically wanted to replace the entire unit to the tune of about $4K. Asked Tim and Wayne of Saville's to have a look to see if they could figure it out. After determining system was fully charged and not leaking, they diagnosed that it was a bad blower resistor. After a run-around from the Hyundai dealer in getting the resistor, Wayne found another source for the part. They installed and the A/C has been working perfectly for the past month...and the bill was less than $1K! These guys have gotten an A+ from me in the past for not only their knowledge, but more importantly my trust in their work and guidance. They've never given me any indication that they're feeding me a line of BS or trying to upsell me, and they always keep me in the loop with anything they encounter. They've definitely earned my future business and my highest recommendation!

Best shop in the area! Fixed my truck when no one else could. Highly recommend! They also dropped…read morewhat they were doing to help my buddy fix a flat in their parking lot. Great mechanics and great shop.

All the staff at this location are always welcoming and descent customer service.,,,…read more I had an awful experience with a 90 year old female and boasted she was the owner.....I swear this lady is on crack or democratically posessed-Maybe Both.

Great deals on great vehicles! Highly recommend this dealership. They will take great care of you!read more

If you need a reliable car on a budget I would definitely recommend this dealer. Got my Subaru…read moreImpreza from here about week ago for an excellent deal. Great customer service also! Honesty and fair prices are hard to beat!

Great place to get an affordable, nice, clean vehicle, this could be the place for you. I bought a…read moreVW Titan there and I absolutely love it.