Malloy was as straight talking as it gets with transparency and car purchasing. I saw the vin of…read morecar I wanted online, did my communication via email. Came in on schedule time to pick up and purchase my car. When I was there, there was a lot of steps of waiting, but the people at this location were very thoughtful and country hospitality - offering various beverages throughout the process, offering nice conversations, balloons to the child with us, and thanking us for choosing Malloy. I would recommend making the drive to work with employees here and I plan too whenever the opportunity arises that our family would need a vehicle again. Will definitely be telling our friends and family to shop this dealership.

We brought our car to Malloy for an oil change and tire rotation, which is on our prepaid service…read moreplan with Toyota. I don't know if it was because we are old, or that our car had PA plates, or both... but we got taken big time. We were told by the technician that our brakes were shot, totally rusted out with no pads, when a month ago the service department at Toyota of Scranton (who we have been going to for decades and who have earned our complete trust) told me our brakes were like new. We passed on the brake job. Then he showed us a picture of a furniture tack that appeared to be the size of a quarter that was impaled in our tire at the edge where the tread meets the sidewall. He said it was actually in the sidewall and could not be repaired. We stupidly accepted his explanation and the angle of his picture instead of asking to actually see the tire. We purchased a new tire at the tune of $312 because we were embarking on a six hour trip the following day. We asked the technician to put the damaged tire in the hatchback. When we paid and retrieved our car, we flipped the hatchback and saw that the tack, which looked enormous in his picture, was actually less than the size of a dime and was actually in the side of the substantial tread (being a new and high-end tire to begin with) and was in maybe an eighth of an inch at best! This was not even something that needed to be repaired. It was not worth it to us to go in and argue about this, but you can be sure that we will never set foot in this rip-off dealership again. The kicker is, that while the tire was being replaced, we were on the lot with one of their salesmen looking to buy a 2026 Highlander Hybrid Platinum for approximately $58k. Yeah... we'll go to WV to buy that.

I had the opportunity to purchase the first hummer EV,SUT and at MRSP despite a crazy demand and…read morelimited supply of these vehicles. From the moment, I came to the dealership until the last moment I left I was treated professionally. From Phil, Kevin, Brian, Michael, Chris , and Mr. Kerns, Everyone was outstanding. I will continue to recommend Kern and bring any future business and service to this family-run business.

I was rescheduled 3 times due to their incompetence. Then treated poorly and aggressively by the…read morebody shop "manager." Fortunately i had proof when i brought it up to the greater management. Unfortunately i cannot recommend this business to the people i know in my hometown.

too much to mention...staff keeps changing, you can stand there and be the only one at the service…read moredesk and no one would look at you. incredible, never saw a place like this in my life. And Im from NJ!!!! too much to complain about concerning a car I bought from them.!!!!.charged me 500 for a problem with a major leak inside the car, then a family member winds up fixing for 10 bucks!!!! really???? how does this happen? I battled with them to get my money back for not fixing it and I only got half of it.......then they placed it on the rewards, didnt give me my credit or cash back on it...... and then a big hassle with them about replacing my door handle, omg...you wouldnt believe it...I needed a door handle only, it cracked, had to get a entire door panel replaced!!! made me call EBAY to order the part...where did I ever do this in my life???? NEVER!!!! WASNT NECESSARY MY DEAD father couldve fixed the damn thing from his grave!!! IM sure he was spinning in it watching me go through what I did........ too much to tell..bad memories ....seek another place please.

this place is honestly the WORST, had an appointment for 7:30 am was told my bronco need a…read morecatalytic converter but they needed to keep it for days. I am a single parent with one mode of transportation. No loaner offered, but guess I was fortunate enough that they at least gave me a ride home. My mom bought a bronco as well from this place, neither of us would recommend this dealership. Best advice is RUN, don't even pull in the lot and be sucked in !

I needed an inspection. It was done quickly, and the staff is professional, friendly, and helpful…read more I'd also like to give a shout-out to Steve in the Sales department. He's a really nice guy, no pressure, knowledgeable, and a real asset to CMA Subaru. I've also recommended Steve to neighbors, and they also had a pleasant experience purchasing a car from Steve.

Will only have Klarissa as my service manager …read more Fast efficient , pleasant , courteous

An easy place to do business, the staff are friendly and helpful in both sales and service. Thanksread more

You buy a car at this place and they'll haunt you with mailings. Emails and texts for the rest of…read moreyour life. This place like Herpes, you can't get rid of them.

I purchased a used car that was supose to checkout before I bought it had a Day time driving light…read moreout the Sales Manger said they where just for looks didn't have to work. I would rather he tell me he didn't know not lie to me like I am stupid I didn't get a warranty with the car but was told the car had the bumper to inspection the sales Men was great would buy from him again at another Dealership.

Let me start with buying new lug nuts for my tires. Turns out one was missing. I only figured it…read moreout when I got a flat tire. To give this dealership credit, they did offer me a free oil change. Second, I called about the TCM recall. The letter says to take your car in if either the check engine light is on or the car is having transmission issues. They did not want to even look at my car without the check engine light on or I pay $500 to check the transmission. I did say that my car is stuttering and feels like it's going to turn off. But the advisor insisted I pay 500 if I wanted checked out. Lastly, my horn went out. The advisor quoted $500 to fix my horn. It sounded excessive to me. So I didn't have them fix it. But then I was still charged $10 for looking at it. Not only did they want to overcharge but nickel and dime a customer. I'm not 100% sure that the advisor for my second and third issues were the same. Since one was over the phone and the other in person. But it seemed like it. JR and Joseph. They definitely need some customer service training. He did not seem trustworthy at all. Which you want to trust the person you are giving your money to. Also, they charge a 3% surcharge on credit card transactions. Which is nuts, considering it's such a big company.

Over charged and refuse to answer phone calls about it. I would never go there again.read more

I will start with the good. The young lady at the service desk, blonde hair, well done tattoos on…read moreleft arm, and the two cashier ladies were awesome. Very friendly, very nice, and very helpful. Now the bad. I took my avalanche in because of an airbag recall, however, I was having issues with the stabiltrac, the #1 cylinder was miss firing. So I replaced all the coils, wires, and spark plugs yet the issue remained. To give context as to why I went to the dealership, years ago I bought a Nissan pathfinder that was over heating. I changed out everything possible and still the same issue even after taking it to two mechanics. No idea what the issue was. Took it to Nissan in Winchester and Nissans have a heater switch that is more or less specific to Nissans. Only a Nissan mechanic would know about this issue. So it was finally fixed. So I took my avalanche to Malloy because I thought maybe they had a better way of determining the issue. The way I had to park my truck there was at an odd angle due to the parking lot being full, this matters later. I asked them to do a diagnostic on the truck for 180 bucks. What I was told a day later was that the #1 cylinder was bad, they would have to break it down to see what the issue was which would be expensive and they took an oil sample and found metal shards in the oil. When I came back to pick up the truck I noticed it was on the exact same position, the dirt on the hood was the same as when I left it, and there was no way someone got an oil sample, I crawled under the truck to look and there was zero fresh oil and the plug had not been touched. So I paid 180 bucks for what AutoZone does for free. Their solution was a 12k engine replacement. I cannot prove they did nothing, but I could see that they only hooked up the diagnostics device to the interior port and that's all. I would never take a vehicle to this place for work nor would I buy anything from them. Finally, all cylinders began to fire properly, the issue is with the computer. And they never even mention that.

They provided top notch treatment for my purchase of a used Sorento. They handled my various…read moreinquiries about the car with care and professionalism. Their 23 point inspection was followed up with many maintenance and safety updates performed. I feel like my car is highly road worthy now and looks new. The salesman came in on his day off. The general manager provided great assistance. You would have thought I was buying an expensive new vehicle. Buying there was a wonderful experience

I took my 22 Kia forte GT line in for a driving light not working. The service lady came out and…read moretold me the light assembly was falling apart inside and says that I hit something, well I didn't hit nothing. They just don't wanna pay for the part that is clearly warranted. I bought my car there and I convinced my mom and dad to buy a car there because I thought they were a good dealership and I was wrong. They Cheat you out of your money.

I love going to a dealer where I'm not lied to! It's nice to finally hear the truth about the cars…read moreand get exactly what I want! I am currently very happy with my Honda CRV! It is in a great condition just like what they promised. Thanks to the owner, Mohsen, and Omid for selling me my fabulous car :)) I highly recommend this place!

From the owner: Used Cars,Trucks,Vans and SUV'sread more