After an email conversation concerning the type of vehicle and trim, they offered to order the car…read more If it was not to my liking, no worries. I could just walk away. The car was exactly what I was looking for, and Kyle kept the processing rolling. He even provided his private cell if I had any questions during the purchase process. Thank you to Jay and Kyle for a positive experence.

I will never buy another car from Malloy! The sales manager a bait and switch to make a deal. The…read moresales man and I was talking about a 60 month contract. I had a car to trade but wanted $5000 more than the offer. The sales man brought my offer to the manager. He came back with the good news and accepted my deal. What I didn't realize is they increased my payment to 72 months. I only looked at the monthly payment. I didn't realize until it was months late. After 3 hours my mind was spinning and just wanted to be done. Be careful what you are signing. !

I had the opportunity to purchase the first hummer EV,SUT and at MRSP despite a crazy demand and…read morelimited supply of these vehicles. From the moment, I came to the dealership until the last moment I left I was treated professionally. From Phil, Kevin, Brian, Michael, Chris , and Mr. Kerns, Everyone was outstanding. I will continue to recommend Kern and bring any future business and service to this family-run business.

I was rescheduled 3 times due to their incompetence. Then treated poorly and aggressively by the…read morebody shop "manager." Fortunately i had proof when i brought it up to the greater management. Unfortunately i cannot recommend this business to the people i know in my hometown.

Had an absolutely wonderful experience with our salesman Steve, and the personnel at Malloy Ford…read more Steve dialed into exactly what I was looking for in minutes and got our payment where we wanted it. The next day we drove down and test drove my beautiful new truck. Steve made sure that I understood how each feature worked and even hooked up my AppleCarPlay. All of the folks were polite and professional. I highly recommend this dealership!

The service department was dishonest. I called three times in July (6th, 13th and 27th) to get…read moreestimates for a Ford recommended 90 and 100k service and everything was set to go. I brought the vehicle to Winchester from 4hrs away to get the service done on a 2016 F150. I dropped it off on a Sunday night. Monday morning I get the call and suddenly everything has doubled and they have no record of the original estimate in the system. I should have had the estimates emailed to me! I'll take the hit for not having a written copy of the estimates sent but this is just dishonest and deceptive business and an utter waste of time, money, and effort.

Will only have Klarissa as my service manager …read more Fast efficient , pleasant , courteous

They put he wrong tires on my Outback. I asked specifically for a model I had researched and I…read morespoke at some length about that model. The next morning I look closely at my new tires and see that they are the correct brand, but not the right tire model. There is at least a 20,000 mile difference in the life span of these tires. Apparently the service manager only paid about 50% attention when I was speaking.

I had a true Five star experience across the board with Tri State Nissan, my salesperson Jason…read moreJohnson and others. Jason responded right at opening to my query and we conducted the majority of business over text. I explained that I needed to be in and out at the dealership because I was in the throes of a migraine. When I arrived Jason was waiting outside for me, everyone greeted me speaking softly and I spent the majority of my time there in an office with lights off, and no speaker system feeding in. I also forgot the title to my trade in and Jason picked it up from me the next day. I didn't want all the car purchase fan fare, but he did hook up my Bluetooth and even followed up the next day to see if I needed him to go over the car with me now that I wasn't compromised. I would recommend the dealership to anyone, and I would be a return customer.

Tri‑State Nissan (Marlow Motors) April 22, 2026, I purchased…read morea vehicle here and experienced several serious issues that I believe other customers should be aware of. My paperwork contained a $658 Tire & Wheel product that I never selected, never initialed, and never signed for. This amount was added to the total loan amount. When I went home that day, I knew what the odometer was. When I reviewed the documents later, The Odometer was the same 7 on the July 10, 2025, State Inspection form. I only have 5 pages of the ILAW Finance form that is printed on a regular-size bond paper. 1 front page of gap without agreement Disclosure the same as the tires /hazard. Odometer 1 front page, so no sales receipt, no Buyer agreement. When I asked about it, the Buyer's Order showed misaligned formatting and reconstructed sections, which raised concerns about accuracy and transparency. When I asked for the contract to be corrected, I was told it "could not be changed," even though the product was later canceled and refunded -- proving the original contract was incorrect. Despite this, the dealership refused to correct the Amount Financed or provide a clean, accurate Page 2 for my lender. Communication was evasive, and responsibility was repeatedly shifted between staff and management. Instead of addressing the issue directly, I received short, dismissive responses that did not match the dealership's stated values of honesty and integrity. I have since reported the matter to the appropriate agencies and my lender, and I hope my experience helps others approach this dealership with caution and awareness. The salesman Darrell Webb. I give him 10 stars: "Community‑Minded, Innovative Problem Solvers Who Exceed Customer Expectations With Honesty and Integrity." ...is exactly the kind of corporate message that sounds beautiful on paper but collapses the moment you compare it to how they actually treated me. I was discriminated against based on age. Maybe so, Marlow, but you are not in your dealership at Tri-State Nissan. You are Hiding inside your GM Jeremy Skirt. I give Marlow Tri-State Nissan 10 X 0s. I will not recommend this place for buying your vehicle when you are 66+ years old. They will not give you all paperwork, secretly adding an add-on because they assume that you are old, you are losing it, that you never know what hit you. But I know what the Finance director did to my purchase. But I am 66 years old. I found out everything about how they do business with elderly buyers. It has been two weeks now that we have been emailing back and forth, and Nissan USA is replying to all my emails to Tri-State Nissan. But we are not done, I filed my complaint with the FC 3 days ago. Update: After posting my original review, I reviewed the "Marlow Motors Principles" folder the dealership gave me. It states that they are "Community‑Minded, Innovative Problem Solvers Who Exceed Customer Expectations With Honesty and Integrity." My experience did not reflect these values. The paperwork I received included an unauthorized product I never selected or initialed, and when I asked for the contract to be corrected, I was met with evasive communication and shifting explanations. The dealership's actions did not match the principles they promote in their own materials. I am updating my review so future customers understand that the values they advertise may not reflect the actual customer experience.

Please, take a moment to look over these reviews. There's a reason for the low marks, and it's not…read morethat all of us out here are just nasty people. I went car shopping one day with my husband. He came with me in case I found what I wanted on the spot, and I could drive off the lot. He stood behind me, playing on his phone, and yet, I was bypassed so the salesman could greet him and shake his hand. That's not a good start. Then, when I was finally acknowledged, he actually chuckled when I stated what I was looking for. When I asked what was so funny, he assured me I'd never find it, and that I was being a little too picky. That wasn't a great middle. He asked me to test drive a vehicle. It was 3 years older, had 40,000 more miles, a broken seat adjustment mechanism, and more scratches and dings than I could count, than what my current vehicle had. Oh, and they were only asking $9,000 more than what I had owed. It was my turn to laugh. It was a ridiculous ending. My husband and I left. We knew the day had been wasted there. The next day I went to UAG. I drove off the lot in under 3 hours with exactly what I was looking for the previous day. Amazing that one guy's "never" was another's sale.

Over charged and refuse to answer phone calls about it. I would never go there again.read more

BLAYNE SPIES (Sales): We had gone on a far and wide search for a vehicle. After meeting Blayne…read moreSpies, we decided we had found a sales experience reminiscent of how the experience used to be decades ago. Blayne from the outset acknowledged and spoke with all of us (not just the purchaser). He held the door open for my wife and let her walk in first. I was spoken to with respect, and he made sure to refer to me as sir throughout the process.  The car was wiped down even after the detail, tires checked, and every function reviewed. It is rare indeed to find a true gentleman of a bygone era. Blayne should be applauded for his professionalism and courtesy. Of course, we will be back when family members need a vehicle, and for service. Stellar experience! This is the first time I have felt a salesman should be acknowledged since my first car purchase in 1987.  Wonderful experience all around.

They provided top notch treatment for my purchase of a used Sorento. They handled my various…read moreinquiries about the car with care and professionalism. Their 23 point inspection was followed up with many maintenance and safety updates performed. I feel like my car is highly road worthy now and looks new. The salesman came in on his day off. The general manager provided great assistance. You would have thought I was buying an expensive new vehicle. Buying there was a wonderful experience

I love going to a dealer where I'm not lied to! It's nice to finally hear the truth about the cars…read moreand get exactly what I want! I am currently very happy with my Honda CRV! It is in a great condition just like what they promised. Thanks to the owner, Mohsen, and Omid for selling me my fabulous car :)) I highly recommend this place!

From the owner: Used Cars,Trucks,Vans and SUV'sread more

I've purchased cars from Chris for the last 15+ years. She and her team have taken care of me and…read moremy family insuring we get the right vehicle and amazing after care. They are honest, kind, knowledgeable, fair, and just plain fun to talk to and get to know. Every interaction is a great experience! I highly recommend Chris and the whole S & W team for your automotive needs.

Whoever the lady is that is a so called "mechanic" needs fired and never touch a wrench again …read more Replacing parts that aren't bad , along with "replacing" parts that were not even replaced . then when asked for the old parts back "we already threw them out " I told her they where gonna say that lmao " taking advantage of a girl that knows nothing about cars . Now I feel bad cause I was too busy to get it in . Please don't come here and get screwed . Honestly there should be a lawsuit .