Tri‑State Nissan (Marlow Motors)
April 22, 2026, I purchased…read morea vehicle here and experienced several serious issues that I believe other customers should be aware of. My paperwork contained a $658 Tire & Wheel product that I never selected, never initialed, and never signed for. This amount was added to the total loan amount. When I went home that day, I knew what the odometer was. When I reviewed the documents later, The Odometer was the same 7 on the July 10, 2025, State Inspection form. I only have 5 pages of the ILAW Finance form that is printed on a regular-size bond paper. 1 front page of gap without agreement Disclosure the same as the tires /hazard. Odometer 1 front page, so no sales receipt, no Buyer agreement. When I asked about it, the Buyer's Order showed misaligned formatting and reconstructed sections, which raised concerns about accuracy and transparency.
When I asked for the contract to be corrected, I was told it "could not be changed," even though the product was later canceled and refunded -- proving the original contract was incorrect. Despite this, the dealership refused to correct the Amount Financed or provide a clean, accurate Page 2 for my lender.
Communication was evasive, and responsibility was repeatedly shifted between staff and management. Instead of addressing the issue directly, I received short, dismissive responses that did not match the dealership's stated values of honesty and integrity.
I have since reported the matter to the appropriate agencies and my lender, and I hope my experience helps others approach this dealership with caution and awareness. The salesman Darrell Webb. I give him 10 stars: "Community‑Minded, Innovative Problem Solvers Who Exceed Customer Expectations With Honesty and Integrity."
...is exactly the kind of corporate message that sounds beautiful on paper but collapses the moment you compare it to how they actually treated me. I was discriminated against based on age. Maybe so, Marlow, but you are not in your dealership at Tri-State Nissan. You are Hiding inside your GM Jeremy Skirt. I give Marlow Tri-State Nissan 10 X 0s. I will not recommend this place for buying your vehicle when you are 66+ years old. They will not give you all paperwork, secretly adding an add-on because they assume that you are old, you are losing it, that you never know what hit you. But I know what the Finance director did to my purchase. But I am 66 years old. I found out everything about how they do business with elderly buyers. It has been two weeks now that we have been emailing back and forth, and Nissan USA is replying to all my emails to Tri-State Nissan. But we are not done, I filed my complaint with the FC 3 days ago.
Update:
After posting my original review, I reviewed the "Marlow Motors Principles" folder the dealership gave me. It states that they are "Community‑Minded, Innovative Problem Solvers Who Exceed Customer Expectations With Honesty and Integrity."
My experience did not reflect these values. The paperwork I received included an unauthorized product I never selected or initialed, and when I asked for the contract to be corrected, I was met with evasive communication and shifting explanations. The dealership's actions did not match the principles they promote in their own materials.
I am updating my review so future customers understand that the values they advertise may not reflect the actual customer experience.
