Booked a 5:30 oil change. Brought car in. Waited 1.5 hours for an oil change. Car did not go in until around 6:45 pm. Oil change took around 20 minutes. Left dealership at 7:10 pm. They told me they had a technician call out. Why have us arrive at 5:30 if you know you're behind on booked appointments? Nice people but clearly disorganized. I will not be coming back. Jiffy lube has me in and out in 20-30. And they do walk-ins... read more

I've been battling with a "low tire pressure" light for a while now. I took it to Walmart to fix and they said all my tires looked fine and I would have to take it to Honda to be fixed. Sigh. Fast forward to booking a service appointment....it was fast and easy to do online. That's a huge perk for me since I'm a millennial and hate talking on the phone. :) i had many options to choose from to book a service appt- even on the weekend. So i chose 11am on a Saturday. I was greeted by a super friendly attendant who fixed my problem in less than a minute! He even showed me how to do it in case it happens again in the future. He was so kind and friendly! I believe his name was either Donald or Ronald. I was on my way in minutes. 10/10 experience. read more

I purchased my vehicle from CMA's Honda of Winchester (formerly Miller Honda) in the beginning of December in 2022. I contemplated writing a review for the Miller dealerships, which are apart of Carter Myers Automotive Group. I'm done contemplating and I've decided that other others need to know what their experience will be like when they shop for a vehicle from the Miller dealerships. I originally put a deposit on a new vehicle in June of 2022 from the CMA Valley Honda dealership in Staunton, VA. They were not able to get the color that I wanted in the vehicle that I eventually purchased. So, I contacted CMA Honda of Winchester in November as they had the vehicle I wanted, in the color i originally requested, coming to their lot. I switched the deposit to the CMA's Honda of Winchester location and later on found out that they would not honor CMA Valley Honda's promise for no markups or unwanted options on the vehicle. I was frustrated and tried multiple times to get the removal of the VIN etching into the body of the car for stolen vehicle coverage and the Armor All protection, which, is EXCESSIVELY overpriced. In total, these two options cost me $2,396 pre-tax. I contacted CMA's corporate office located in Charlottesville, VA and I spoke with the CEO's assistant, who was pleasant at the time. unfortunately I had to contact the corporate office two different times afterwards to have some sort of communication with CMA's Honda of Winchester location. I finally was contacted by one of the owners of the Miller dealerships to discuss my concerns. I asked him about changing the added on 'packages' and he said, "We don't do that. We can't do that. All of our customers have a great experience at our Miller dealerships because of these add ons." Which is an utter execrable and atrocious lie. Trying to pawn off the idea that there was no way they could not charge me for these items. He can blow smoke at someone else to make them believe that garbage. It is unreal that I, as a customer, was willing to trade out accessories and options so they could make a commission and they still said no. Deplorable business practices at its finest. It is unfortunate that I spent my money with them and was not able to spend it with CMA's Valley Honda, but, the other CMA dealerships were not willing to transfer my vehicle with my color of choice to CMA's Valley Honda; even though they are under the same umbrella. I should have waited and purchased from CMA's Valley Honda instead of CMA's Honda of Winchester; they charged me for things I didn't even want, which I'm stuck paying for, with interest. Simply put, DO NOT shop at CMA's Honda of Winchester. If you like Honda vehicles and want a great CMA dealership to purchase from, go to CMA's Valley Honda in Staunton, VA; their service and communication are excellent. The ONLY reason I am giving CMA's Honda of Winchester a two star rating is the people that work inside of the dealership. Everyone was pleasant, helpful, and kind. That includes the managers at this location. The on-site manager was kind and addressed my concerns that arose with my vehicle at the time of purchase. If it wasn't for them, they'd have a one star rating from me. read more

This will be a VERY long review, so I will help you up front - AVOID CMA's Honda of Winchester (formerly Miller Honda) DEALERSHIP AT ALL COSTS. If you would like to know why, keep reading. We moved to Northern VA and went in search of a Honda Dealer with which to build a relationship. We had the same Honda dealer in our last location for 23 years - all with the same service advisor - through the purchase and service of 5 vehicles. I purchased my daughters cars and three Honda Odyssey's because of my trust in the dealership and the service team. Looking to stay with another family owned dealer, we opted to travel 45 minutes away to use CMA Honda of Winchester. This turned out to be a near fatal error. We took the vehicle in and it was diagnosed as needing a front half shaft - and it was on backorder. That happens - no issue. The service advisor strung my wife along for the first month with seemingly made up delivery dates. When we called our old service advisor in California, he said they have been on backorder and have no US delivery date shown. We then drove to the dealership (remember, its 45 minutes away) and asked for a loaner vehicle - which we used for the next 6 weeks while we waited for the part - again, no issue. It was when we went to pick up my wife's van that the problems started. When we started the van, there was a sound like people dropping a handful of wrenches on concrete. We immediately turned the car off, looked around the van and carefully turned it on again. Less noise now. My wife turned on the windshield wiper and the wipe pattern was wrong - yes, you read that right...the wiper blade pattern only covered half of the windshield on the drivers side. I asked my wife to get the service manager. While I waited, I noticed on an identical model year Odyssey that the wiper arms were different. Ours had been installed incorrectly (Left on right and right on left) - but wait...why was anyone messing with our wiper arms when the work was on the half shaft suspension UNDER the van?!?! Not surprisingly, nobody had any idea how that could have happened, and I was met with responses like "I've never seen anything like that happen here - are you sure they were right when you brought it in?" A mechanic came to the car, took it and corrected the wiper arms. When the service advisor returned with the van, we noticed that the windshield clips (the ones that hold the windshield in) were loose on BOTH SIDES of the windshield. When I pointed it out, the service advisor again kept telling me that "I don't know how that happened - it couldn't have happened here." I told her that I would take the van to a Safelite Windshield repair store and send them the bill. She agreed to have the GM call us the next day. As it turns out, the call the next day was an admission that they had a service person who needed to work on someones windshield, and he worked on the WRONG VEHICLE. Isn't there some sort of inventory tag on the keys and a matching tag on the vehicle so you know you have the right patient?!?!?!? My wife took the van to Safelite, where the manager stated "Who did what??? These clips aren't even in - it's a good thing you didn't hit the brakes too hard, this windshield would have come out!" He fixed it for free and suggested we never go back to CMA Honda of Winchester. Frustrated, I assumed this is where this would end - but it gets worse. Three days later, my wife and I are driving and the transmission begins to slip - and then clunk and slip - and van revs to redline as it continues to lose momentum - until it finally comes to a stop in the fast lane of an unlit highway leaving Washington DC after an evening out. A frantic call to 911 to get a police officer to assist was made, and he called us a flatbed tow truck. When the tow truck arrived, there was transmission fluid all over the ground. We had the vehicle towed to a local Honda dealer who assessed the vehicle the next morning. What they found was a bent subframe that had crimped the transmission fluid line, causing it to blow under pressure (see photos). The cost for the repairs to a bent subframe (The servicing dealer was bewildered how it could have happened without a severe impact, or how CMA Honda of Winchester didn't see it if they didn't cause it.) are an excessive spend for a 2013 Odyssey, so we were forced to donate the vehicle and purchase a new one. This vehicle was in fantastic shape when it went to CMA's Honda of Winchester. All it needed was some suspension work. It was with the dealer for 10 weeks. It was erroneously worked on and not even put back together correctly. They did an $1100 suspension repair and somehow the subframe got bent and the transmission hose crimped to the point of failure. The vehicle in which we raised a family and created memories was towed away for scrap this morning, despite everything else being in great shape. Let our story be your warning. Find another dealer. read more

Miller Honda - Bent subframe - Car Dealers Near Me - Winchester, Virginia

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This place is shady!!! Always seems to have a bigger issue than when I first brought it in. Been taking my car to two mechanics to catch Honda in bigger lies and it finally happened. Got oil change AC was working fine... day I picked it up AC no longer works.... waited couple weeks, now my car needs AC service, and highly recommended oil change , weird since it just had and oil change... oh and I need a fuel service and all my filters too... but they were fine two weeks ago!!! This place is a rip off!!!!! Never ever going here again!!! And probably will not buy another Honda!!!so pissed at the dishonesty! read more

So I took my Civic into Miller Honda a month ago to get my Airbag replaced as i was about to start on a year long road trip with my car and wanted to make sure everything was taken care of. While I was there I was asked if I wanted to get an Oil Change done as well, so I agreed. They told me my car was in 98% great shape and i just needed to get my back breaks replaced, which i did at my own mechanic. Well one month later, while i'm now all the way down in Florida, I notice massive amounts of oil leaking from my car.. this had NEVER happened to me with this car, the reason I love honda civics is because as long as you maintain them they last forever (my previous one lasted past 4000,000 miles) with maybe 1 semi expensive fix a year (mine usually is the tie rods replaced). So when this started I immediately found a mechanic shop down here and they told me that Miller Honda when they did my oil change used a PLASTIC oil plug and it came loose, the mechanic here said "I don't know who in their right mind would use a plastic plug, especially when they have the metal plugs for your honda and the metal ones are still cheap.' The shop here didnt even charge me, they fixed it & told me to not go back there! I have NEVER had such BS happen for an oil change, this could have potentially blown up my engine if I hadn't noticed the puddle of oil!, I will be filing a formal complaint to Honda about what they are doing there at Miller, they are clearly trying to create problems for people with healthy cars. My sister has been going there for years because she has a warranty and always complains how she doesn't feel like they are actually fixing her car, now i believe her. Whats worse is, when i was there and they replaced the Airbag & i noticed off the bat that they had damaged my left air vent (its popped out now and i cant get it to stay in place) but i thought 'Not a big deal, its just an air vent', now I'm going to raise hell, no one messes with my Honda. read more

Great service they took care of an issue that was not covered under warranty and did not charge me. They also ordered a part for my dash that was warped. They will call when it arrives. read more

I went online to purchase a Civic and gave them my insurance and drivers license info and went to the bank and got a $26.000.00 bank check for it and the told me that I did not purchase anything and kept it for sale. They actually sold me the same car twice. read more

I purchased a 2015 Honda pilot from Miller Honda in August 2019. Before my first payment was due, the sunroof quit working and was stuck open. I took it in and despite having their seal of approval, they refused to cover the cost of fixing it. That was $2200, approximately. I also purchased the armor all exterior paint protection plan. My vehicle was vandalized with obscenity spray painted on the exterior which is covered under the contract. Armorall has refused to cover this and Miller Honda has refused also. I highly suggest use any other car dealership besides Miller Honda. I have contacted Miller Honda to let them know about my disappointment, however, they told me they are used car dealership and that is my problem. read more

Buyer Beware I thought that I had purchased a new car online and then found that they could sell it before I picked it up. Also sold me the same car twice. read more

I had a really bad experience with a sales representative at the Miller Honda location in Winchester, VA. I was working with a rep named Jeremy Shifflett. I told him how much i could afford, as far as payments go and what I could put down. He ran my credit, but never submitted it to the bank. He kept going back and forth with me, as far as what they believed they could do for me, but again never submitted my information to the bank. He was unwilling to budge on the sticker price, which i found to be absurd. Especially considering the KBB value was 3thousand less than the sticker price. I have never met such a stubborn salesperson. He treated me as if I was less than nothing. The experience ended with him telling me he couldn't help me and to go to another dealership. Unbelievable read more

Do not purchase a vehicle at this dealership. I was sold a lemon that had a corrosion recall which was never dealt with over which I am now battling with Hyundai to repair under warranty. The car had a glued on antenna and alignment issues and when we arrived to look at it, there was a large dent that was not pictured (which they wound up repairing prior to purchase, but should have been a warning sign for us). I was recently texted by Jeremy Shifflett asking about how my car was. When I told him how things were going, he never responded, pretty clearly trying to drum up a sale and not concerned about customer satisfaction. read more

Look carefully at the Buyer's Order before signing. Don't pay $299 for "ANTI THEFT" unless you were told about it, fully understand it and agree to pay for it. You won't get your money back no matter what. If you're told that it will save on insurance, call your agent. Allstate says it won't. Also based on my experience, I can't recommend buying from out of state. It took 6 months and 5 30-day tags before I got my permanent plate. read more

Always get super service here. It really paid off when I had my check engine light come on in Hampton,Va last week. I called the service department at Miller and spoke with Amy Hoover. She directed me to the nearest Honda Dealer in Hampton. Then she called them and relayed all the info on my extended warranty. That kind of service has kept me going to Miller for over 23 years. Great folks to deal with for service as well as a purchase of a new or used car. I always try and get Harold or Amy when I go for service. Just my personal preference. The Miller team is top notch in my book! read more

Let me say that I despise purchasing a new car. Usually you walk away feeling somehow you got screwed. This is the first time we walked out and felt like we paid a fair price. Our sales person was Theresa Henson and she was awesome! She found the car Hubby wanted but right before we were ready to go to the showroom, he changed his mind and Theresa took it all in stride. On top of it all, I was using BOA for financing but the offer expired at 5 o'clock. Then we met Jo Jo ....the money man. He was wonderful! He kept trying to calm me down (I'm a New Yorker).....BOA wanted us to jump thru hoops. Jo Jo said no problem, within 15 minutes we had new financing. Our experience at Miller Honda was outstanding! This was our 7th Honda but by far the best experience we ever had purchasing a new car! Kudo's to Theresa and Jo Jo! read more

Took my car here for inspection and I was failed and told I needed to get my bushing fixed for $575 and my tint removed for $100. We ended up taking it to Clem's and they said my bushing was completely fine and passed my car for inspection that day. Do not go here. THEY WILL RIP YOU OFF read more

Okay, I know people normally go to Yelp mostly to post bad experiences and tend to forget to talk about the good ones, so I'm going to do that right now. Miller Honda's sales and service department have been nothing but straight with me for the nearly twenty years I've lived in the area. Amy Hoover in the service department has seen my kids wait for our car in their strollers, and now she's taking care of those same kids' cars as they prepare to graduate and enter college. Dealerships often get a bad rap--and deservedly so--but I want to say that Miller has always done right by my family. Sure, I've had different luck with different service advisors there over time, but as long as Amy is there, Miller will continue to get my business happily. I've even noted the same actual service technician's name often is on my receipt for years now. That kind of continuity means something to me. Their rates are fair, their sales "processing" fees (which always irritate me) are comparatively VERY low in the Northern Virginia area, and I'm glad to have them here. read more

They accepted to do my Mazda state inspection and it went very smooth, cost only 20 dollar and finished in 1 hour

My experience with Miller Honda was very good with respect to buying a 2017 Honda Pilot Elite. Initial deal agreed upon was done through e-mail with Theresa Henson and minor phone call(s) to facilitate a deposit for the SUV to be ordered through Honda on 11/21/2016. About a little over a month later (12/26/2016), my wife and I received e-mail notification that our car has arrived and ready to take delivery. Although not the idealistic transaction my wife and I wanted nor the dealer wanted, but the outcome left good impressions on both sides of the party because each party had to compromise something to end in good terms, which is well mutually respected. Read on for the story... We arrived at the dealership 1 minute before closing at 7 PM. Of course, I've notified Theresa and she was willing to wait for me due to the long @$$ drive to the dealership (1.5 hrs) and dealing with I-66 WB traffic. Both sides of the party had scheduling issue, but we tried our best to compromise. My issue that night was instead of receiving 1.99% APR for 60 months financing (they verified that I could qualify for it prior to me coming in on a different day), I had to take a 2.75% APR for 60 months because there was a couple ahead of us taking up so long (they were not easy to deal with) closing up their deal that banks closed at 8 PM by the time it was my turn and there wasn't much negotiation power the finance manager (JoJo) can do about it. The mixed up reason was that they thought that I declined their financing deal and went with my credit union's financing deal instead ($400 cash back on top of 1.99% APR for 60 months), but it wasn't the case (doing this to expedite the transaction before year end and gift the car to my wife). Also, my wife had to leave to go to work, so there's no way that I'm going to call my wife to come back and pick me up when she's 1+ hours away, and come back and do this another day and get the correct financing rate. In the end, I'll just have to refinance the car loan with my credit union which I originally planned on doing, but because of the holiday season, the credit union couldn't get back to me on time to close the deal smoothly. I received a compensated $250 off the price of the vehicle courtesy of the sales manager (Kevin) due to a mix up with financing, among other things. I would definitely recommend northern VA people and the surrounding area to do business with Miller Honda, specifically with Theresa Henson because she was very respectful and courteous (be sure to also do the same to her) throughout the transaction. She has also earned Gold Master recognition from Honda, so for those who don't know, those are the ones who sell cars in large volume, provide excellent customer service, among other things. Just prepare for a long drive if you're not around Winchester, VA to get an awesome discount off of MSRP that other dealerships around NoVA, Maryland, and New Jersey cannot even do (I've tried). read more

Yesterday, we completed our 7th Miller Honda transaction. The sales team has changed through the years but the manager has stayed the same year after year. This time, our salesperson was Laurie and she was awesome. For us, buying vehicles is not particularly emotional....more of a business transaction. Miller Honda is respectful of our time and kept things moving to get through the process. Thorough financing process. And they went out of the way to find us the exact vehicle we wanted from another dealer. Once again, smooth and satisfying transaction. read more

Amy and Bobby are the best! Always friendly and prompt service. There is no other place I would consider bringing our CR-V.

Returned my lease here...staff seemed friendly but would probably be more friendly if I bought a car from them.

This review is specifically for Marco. I was with my mom when she purchased her new Honda and Marco was the salesperson. He was awesome - friendly and super-helpful. I was inspired to write this review because she went back in today to ask some questions/have her bluetooth set up, and she came back just glowing from her experience. He is super-patient and gregarious. He has this "no worries" attitude. My mom had a few questions (that I had tried and failed to help her with) and Marco was like "No problem, we have lots of time!" This is my mom's first "hi-tech" car, and it's so awesome for her to have someone she can always go to for assistance, who is so easy-going and accessible, and so good at de-mystifying the experience. He says "I'm always here for you, do not hesitate to call/come by." It's like the car came with a friend/helper. I want to thank him sincerely for his outstanding customer service. Marco, you are just *fantastic* at your job. My mom and I so appreciate you and wish you all the best in life. You deserve it! read more

Best saleswoman ever!! Thank you Laurie Anderson in helping me making the right choice on purchasing my 2015 Honda CR-V. EX L. Service all around 100%, there was no pressure, best hospitality EVER!! FIVE STARS!! Thank you Miller Honda read more

Had to go in for an emergency recall notification I got in the mail for my 2005 Honda Civic. Called the day before to make an appointment for the next day (Saturday); got a spot at 12:30 with no trouble. Service desk was very friendly and helpful! Dropped my car off, waited in their lounge (with some free coffee), and got my car back an hour later (less than the expected wait time on the recall notification) with no more issues. Great place! Glad to know they're there when I need them. read more

Brought in for air bag recall. Everyone was friendly and very helpful, and the recall service was done quickly. Great maintenance department! read more

I cannot recommend Miller Honda and John Mongold enough for their incredible customer service, responsiveness, and quick turnaround. We were driving back from DC and all warning lights came on. We called 3 dealerships in MD and VA, waited a total of 2 hours and never spoke to a real person. In desperation, we drove towards home in WV and called Miller Honda, 2 rings and the call was answered by a real person who advised us and got us in within 24 hours to fix the car. They even provided us with a loaner, something we cannot get in DC, even after buying 4 cars from the dealership. John had a very calming influence, and was extremely knowledgeable, and is an all around good guy. In fact, everyone in the service department was super nice and always asked if we needed anything. Best part was the bill was a fraction of what it would have been in the DMV. Miller has a customer for life. read more

WORST DEALERSHIP- BAIT AND SWITCH, TERRIBLE LEADERSHIP!!!!! I was interested in a 2018 Honda HR-V so I made an appointment with Miller Honda to meet with Bradley at 4:00 PM. I show up and am told he left for the day and Chris would be assisting me. 30 minutes later no Chris so I was walking out and they stopped me and said George was my guy. Keep in mind while waiting for 30 mins there were 5+ sales people standing around joking and carrying on. After working with George for 20 minutes, Chris walks in and says he's taking over. We go on the test drive, I like the vehicle and decide to purchase. They didn't accept my offer which is fine but I told them to let me know if they changed their minds. Next day they call and agree to the price I offered. I then added the trade-in and we agreed on that price so I headed into the dealership. When I get there, the purchase price went up $1900 from what we agreed on and the trade-in offer was reduced by $500!!! When I asked what gives, they said they made a mistake and that was their best offer. Chris was great and truly embarrassed by what his leadership was doing to me. I got up, walked out and no one from the leadership team apologized, tried to explain why they attempted the bait and switch, nothing. I suspect they made sales quota from the time they locked me in and when I decided to purchase so they rescinded but who knows. Other than Chris trying his best so he is excluded, and in fact should be commended, this dealership is completely unprofessional, unethical and should be avoided at all costs. It's a blessing in disguise because if the sales side is this bad, I can't imagine what the service side is like. STAY AWAY, WORST IN THE BUSINESS. read more

Jeremy Shifflett is a person I want to recommend if buying a Honda. I received great value on old trade in, bought a car I love and kept price in my budget. Jeremy and Scotty in finance are wonderful to work with. A+ Excellent experience for car buying. Thanks read more

We bought the 2011 Honda civic new, a couple months later we noticed at the top (near the window) of the hood that paint was missing. It was about the size of a penny, you can see the primer was already rusting. I deployed with the Army so my wife took it back to Miller Honda to see if they would fix the defect. The entire time the service tech treated my wife like it was 1897. After speaking with the service tech he told my wife it was due to a "rock chip". Anyone with a basic trajectory understanding would argue that since rocks do not fly from the windshield toward the front of the car. The service tech told my wife to contact Honda they would fix it. As my wife pulled out of the dealership she called only to find Miller Honda wrote it up as being hit with an ice scrapper. The car now has been repainted on the hood of pocket, and is still chipping due to primer paint defect, also rusting. The rest of the car has cracks in the paint that you can see rust under it. The car came off the line as a lemon, not Miller Honda's fault but their fault is not backing up their customers. I wanted the new Odyssey van with built-in vacuum but I will never buy another Honda again. My '93 Ford still does not have rust and it's a farm truck. If you still want a Honda I can understand, but try another dealership. Do not use Miller Honda. read more

I had an appt. yesterday at Miller Honda in Winchester for an oil change and tire rotation. The up front service was good. However, I had to wait a hour and half for this service to be completed. I felt this was too long and people should be told up front how long the wait will be. Finally, when getting in my car I had a greasy hand print left on my leather driver seat. NOT ACCEPTABLE! Dulles is a five star service center and Winchester should take note on what they do. Heading back to Dulles for service....... read more

Bought a 2012 Honda Odyssey from Miller Honda. Great experience. One of, if not THE best, car buying experiences I have ever had. I have bought alot of cars BTW! Our salesman George Waymack was easy going, no pressure and likable. After a generous test drive and some consideration we decided this was the van for us. Called George and he said to fill out the online credit app, which was really short and easy. They matched the best price I was offered from Honda dealers within a day's drive. Went in the next morning to finish up the paperwork and that was super easy and pleasant. Sheila the sales manager/ finance person was great. Made signing my life away seem painless! I would have been in and out in an hour, maybe less, but added the extended warranty which, with my questions, added some time. They were within $30 of the best price I have seen online for the extended warranty, excellent! Especially since I could roll that into the 1.9% financing. If you are looking for a Honda it's worth your time to visit Miller Honda just south of Winchester. read more

As bad as they get. Agreed to buy a car for a certain price with a commitment they would fix a broken door handle. Once they found out the door handle would cost $2000.00 to fix ,they said the deal was off, they would glue the door handle instead and send the car to auction. Or, we were welcome to pay for the cost ourselves without a reduction in price. A "sales manager" got involved stating the guy we made the deal with was unavailable because he went on vacation that very morning. Really?When I asked to speak to the owner, they said it was like calling the White House and trying to speak with the President. I would not recommend them at all. read more

Service took too long. The cost was too expensive. (Yes-- I know it's the dealer but I went for a specific item-- tail lights replaced. Oh! They had to order those. THREE HOURS later.) read more

My experience as a new car buyer was very mixed at this dealership. The smartest thing they've done is provide a dedicated customer service person to help me navigate the process. Marco Rivera-Yabar was mine, and he was and has been excellent. Unfortunately, the rest of my experience has left me feeling that the world of auto sales is as 'shady' now as it was when I bought my first new car in 1980. My major point of contention is that I paid a lot of money to have fabric protection put on the cloth interior of the car and surface protection on the outside. It became clear that the fabric protection had not been applied as promised when rain drops soaked into the fabric on the driver's side door. When I went back to the dealer to report this, the manager told me that it was applied. When I told them about the raindrops, he changed his story and told me they don't apply the protection to the fabric on the doors. I then had to show him that the seats had not been treated either. This led to an argument with him and the service manager so they would apply the fabric guard to the interior fabric. Their concern was that applying the fabric guard would change the color of the fabric. They did not tell me this when they sold the product to me. They did not advise me that I should only do the exterior of the car because of this. They simply did not provide the service I had paid for. Eventually, we sorted things out, but my confidence in the integrity of the dealership is shaken. I CANNOT recommend Miller Honda to others. read more

I was traveling from WV to home in CT on Sunday evening and on the way my Ridgeline started experiencing serious electrical problems that made further travel impossible. Virtually all warning lights came on and the transmission started bucking. As the situation worsened, I had my daughter google the nearest Honda dealer and we just made it to a motel three miles from Miller Honda. The next morning I was barely able to drive the car but I made it to the dealership where the truck promptly died. Service consultant Harold assured me they could fix the problem and Andrew--one of the technicians--quickly diagnosed the issue. I was out of there with a new alternator by 9:15 a.m. and the truck drove perfectly all the way home (about 370 miles). Having these guys immediately fit me into their schedule and quickly get me back on the road was truly a blessing. I wish I lived closer to this dealership so that I could do further business with them on a regular basis. I highly recommend the service department at Miller! read more

I have been going to Mller Honda for repairs for 4 years. The Service Department folks are friendly and professional. I also recently purchased a Honda Odyssey from Miller. They were willing to match an offer from another dealer. Overall I had a good car buying experience. read more

If you are looking for knowledgeable Honda mechanics, I would suggest you avoid Miller Honda. Recently, I replaced a rear wheel bearing and had Miller Honda press it for me. However, afterwards I discovered that the noise had not disappeared. So, I decided to have Miller Honda find the problem. After a day with the car they explained to me that one of my rear wheel bearings needed to be replaced. Surprise! The very one I just replaced. After telling the mechanics that they were wrong and then proving it to them, they asked if they could keep the car again to find the real issue. What did they find a day later...They actually told me that all three of my other wheel bearings needed to be replaced. These guys must believe the average car owner is an idiot. Find a real mechanic and avoid Miller Honda. read more

In June, 2016, we purchased a new 2017 Honda Ridgeline from Miller Auto Group in Winchester, VA. The sales experience was lackluster and disappointing. The sales person lacked both product expertise and simple social skills. No personal customer follow-up was ever attempted. During the past four months, the vehicle has been back to the dealer for two separate major electrical failures. The first time, the dealership told us that a new wiring harness would be ordered and installed by their service department - not a comforting prospect. The harness was to be mailed - not overnighted or expressed - requiring the car to spend over a week sitting in the dealer lot. After several phone inquiries, the dealer finally told us the car was ready for pickup. No wiring was ever replaced, but one connector was cleaned and refitted. Last week, the same massive electrical failure occurred. Nine separate safety features were disabled while driving, and my wife was unable to shut the car off (!). Back to the dealer. Again, we're told "a new harness". My real pet peeve, is that after spending $46,000 on a new top-of-the-line luxury car, the dealer gave us a used base level Accord econo-box (with an empty gas tank) as a loaner car. For seven years, we have faithfully taken all our cars to Miller for servicing. I am rethinking that loyalty! Disappointing! read more

Took my vehicle in for service. The mechanic lied to the warrantee company and my 10 year 120,000 mile extended warrantee that I spent $2000 is now basically worthless. Also found out that the issue that I have with my CRV has been recognized as an issue from Honda and 100s of CRVs have had this issue. The VTC Actuator is faulty causing a horrible noise when starting and the timing chain to stretch. The GM Darren Jenkins is more interested in taking it to court and I suppose that is where we will end up. However, I would have rather them just honored the warrantee. But I guess when your service techs lie you end up in court spending $1000s when it could have been fixed. I had purchased 4 vehicles from them but the way they are treating me I will not purchase another. I hope this review helps others so they don't get taken advantage of by these people. I am a barber and have spoken to about 100 people and found 5 already that are willing to go to court and testify to similar dealings at this place. read more